Holiday Inn & Suites Memphis Southeast-Germantown, an IHG hotel
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Holiday Inn & Suites Memphis Southeast-Germantown, an IHG hotel

Condition of walls in many places
Traveller (7)
ADA/Handicap accessible Guest Bathroom with mobility tub.
Room & Suite (14)
Various seating options during breakfast and dinner.
Dining (5)

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About

3.0
#103 of 136 hotels in Memphis
3.3 of 5 bubbles
Location
1.7 of 5 bubbles
Cleanliness
2.0 of 5 bubbles
Service
1.3 of 5 bubbles
Value
Welcome to Holiday Inn & Suites Memphis Southeast-Germantown, situated between East Memphis and Germantown, TN. Take a short drive to beautiful Germantown or visit East Memphis for shopping, art and local breweries. There are more than 15 restaurants less than one mile from the hotel, with several in walking distance. Our hotel also is less than one mile from TPC Southwind, host of the FedEx St. Jude Classic, and under 3 miles from Mike Rose Soccer Complex , host of several large tournaments throughout the year. If you’re here for business, our hotel is just off 385/Bill Morris Parkway and five minutes from FedEx World Headquarters. Less than 3 miles away are Montgomery Martin, Varco Prude, Towers Watson, Nike, International Paper and Mueller Industries. Relax in our comfortable Germantown hotel guest rooms featuring thoughtful amenities. Unwind with a choice of premium TV or enjoy a drink at our bar or grab a bite with friend at our restaurant 901 Bistro. Start the day with hot breakfast at our restaurant, if you're in a hurry, grab something from our marketplace, available 24 /7. Work out in the fitness center and enjoy a swim in the sparkling pool. Need to host an event? Come and check out our spacious Meeting rooms (4500 sq ft). We also offer a business center, which comes in handy when you need to print a boarding pass or finish some last-minute business.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Kids stay free
Highchairs available
Business Centre with Internet Access
Parking
Wifi
Pool / beach towels
Indoor pool
Fence around pool
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Special diet menus
Wine / champagne
Vending machine
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Convenience store
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Laundry service
Self-serve laundry
Washing machine
Room features
Blackout curtains
Air conditioning
Desk
Fireplace
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Room service
Seating area
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
2.0 of 5 stars
HOTEL STYLE
Family
Business
Languages Spoken
English, Spanish, Hindi
Hotel links
Special Offer:Limited Time Deal on IHG hotels

Location

7730 Centennial Dr, Memphis, TN 38125-3123
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 57 out of 100
57
Memphis Intl Airport
15.7 km
See all flights
33Reviews2Q+A5Room tips

Reviews
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Detailed Reviews
Iowa g wrote a review Feb 2024
2.0 of 5 bubbles
Stayed 2 nights for a soccer tournament. Every other Holiday Inn Express we have stayed at offers a free hot breakfast. Not here - it costs $12.99! In addition, the pool was closed for "maintenance". Our granddaughter was very disappointed. One night of the stay was fine. The other was awful. We needed to get to bed early because of the next day's early schedule, but sleep was impossible. Loud, thumping rock music overpowered our 2nd floor room which was directly above a conference room holding an event. Two calls to a manager did not resolve the problem - "there is nothing we can do about it". It was brought up again at checkout and all we got was a half-hearted "sorry." If you choose to stay here know what you're getting into.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn & Suites Memphis Southeast-Germantown, an IHG hotel
Responded 9 Mar 2024
Hello, Iowa g Our staff loves checking reviews and using them to improve in future stays. Thank you for choosing our Holiday Inn & Suites Memphis Southeast-Germantown as your primary choice for accommodation. I have shared your observations with our management. I'm sorry for the situation you encountered. We love delivering the most enjoyable experience for every guest. I hope you visit again in the future and give us a chance to show you the adjustments we've made to improve. See you around! Alejandro G. Case Manager IHG Hotels & Resorts Service
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Brooke H wrote a review May 2022
Knoxville, Tennessee
3.0 of 5 bubbles
Rooms are spacious and clean. Front desk lady is very nice. Slow check in because she was the only one working. She did the best she could. Ambience was terrible in the lobby. Half the lights were not on, the TV was turned off, and the restaurant and bar were closed due to being short staffed. One of the reasons I picked this place was because of the convenience of having a restaurant on site. They should’ve had something posted on the IHG app so I would’ve had a heads up. I would stay here again for the rooms but would definitely consider other options that are in the same price range.
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Date of stay: May 2022Trip type: Travelled on business
Room Tip: If the restaurant and bar is important to you, you may want to call and see if they have it open....
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, General Manager at Holiday Inn & Suites Memphis Southeast-Germantown, an IHG hotel
Responded 19 Jun 2022
Good day BrookeHale1127, Thank you for choosing to stay with us at Holiday Inn Hotel And Suites Memphis Southeast Germantown for your leisure stay. Our guests' comfort and satisfaction are one of our topmost priorities, and we are pleased to hear that you appreciated the cleanliness of the rooms and friendly staff. I apologize for some hindrance during your stay with us. I will share your feedback regarding this aspect of your stay with our upper hotel management team, and we will work hard to avoid the same mistakes occurring in the future. We hope to give us another chance to welcome you back whenever you return to the area. Best Regards, Melissa P Case Manager IHGService
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527gretchen wrote a review Sept 2021
Richmond Hill, Georgia
4.0 of 5 bubbles
Our room was very spacious, clean and comfortable. The hotel was quite. The parking lot was well lit. There was no breakfast included in the room rate but there is a restaurant on site. We brought breakfast with us any way so not a big deal for us. I would stay here again.
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Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
James D wrote a review Apr 2020
Fort Walton Beach, Florida
1.0 of 5 bubbles
I stayed at this hotel in late January because my family had to come to Memphis for a funeral. We booked the rooms from Friday to Monday (3 nights @ 95 per day plus a small upcharge for one person extra per room) through IHG. Before we arrived to the hotel, the hotel split my reservation from one confirmation to two separate ones and readjusted the price to $140 a night per room. They never told me this. When we checked out there was no bill under our door and the Front Desk was On the phone so I placed the keys on the desk and left. After I arrived home I saw on my credit card the overcharge. I started calling and emailing IHG and the hotel. I was basically called a liar by the hotel and was told they should have charged me more. IHG was very apologetic but no use whatsoever. They said the hotel needs to fix it. I called the owner and she told me she would review and call me back in a couple days. That never happened. I was overcharged almost $300 and they don’t care. I am a platinum elite member with IHG was a priority club member long before that but after this episode, I’m done if this isn’t resolved.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGService, General Manager at Holiday Inn & Suites Memphis Southeast-Germantown, an IHG hotel
Responded 20 Apr 2020
Hello jamesdR5767ED Thank you for visiting Holiday Inn & Suites Memphis Southeast-Germantown.In our hotel we focus on providing every guest a home away from home. I read your comments and I'm sorry for all the issues that you had with the reservation and the bill. I understand your anger for what has happened in such a delicate time. I sent you a private message so we can discuss your comments in more detail. I also share your feedback with our managing staff. They assured me that they will take the proper action to prevent incidents like this from happening again.I will like to invited you to come and stay with us on your next travel. Best Regards, Oscar C. Case Manager IHG Service
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Mike M wrote a review Jun 2021
+1
1.0 of 5 bubbles
I checked into a room that was in bad need of maintenance. Scratches and gouges in the floor, walls, and not very clean. It lacked soap and cups.
I told front desk I could live with it that night as long as housekeeping cleaned it well and supplied it with all normal amenities the next day. However, the next day they did n9t come at all. I called the front desk who said they would bring everything up. They never did.
The day after that, no housekeeping again. I called the front desk again, and yet no one came.
They used covid as the excuse for the pool to be closed however no other hotel has such a rule. They state they require face masks, but no one had any. The hand sanitizers outside the elevators empty. The covid excuse does not hold water.
We went to the bar to have a few drinks only to be told they would not sell us a drink unless we bought food. So, we went next door.
Management needs to come out of the office and check the rooms.
I paid to be at a full-service Holidays Inn and received less than an Express. I mean the entire stay no soap, clean towels, coffee, etc. And in a room that should have never passed an inspection. Even the trash cans were filthy.
I paid for services that I expect from IHG hotels, but never received.
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Date of stay: June 2021
1.0 of 5 bubblesRooms
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Don't stay here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, General Manager at Holiday Inn & Suites Memphis Southeast-Germantown, an IHG hotel
Responded 12 Jul 2021
Hi mikemM2547BT, I am glad you left feedback. Thank you for choosing to stay at our Holiday Inn & Suites Memphis Southeast-Germantown! We promise the joy of travel for all guests, but I'm concerned you did not feel it this time. I am sorry to learn about the issues encountered during your recent stay with us, particularly with the room condition, cleanliness, and housekeeping services. While we aim to provide excellent service, I am worried you felt uneasy with the lapses from our staff and the missing room and bathroom amenities. I have shared your comments with hotel management, who responded with genuine concern for the impact this had on your stay. I know they appreciate you sharing your experience and am confident they will take steps so this doesn’t happen again. I have sent you a private message to obtain additional details regarding your stay. I hope you will give us a chance of staying with us again to show you that your unsatisfactory stay was an exception. Cheers, June A. Case Manager IHGService
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JayDee wrote a review Oct 2020
1.0 of 5 bubbles
During a pandemic, you would think that hotels would uphold COVID-19 protocols. Yet, this one does not.

The rooms are not being cleaned well, and the staff allows people to walk around without face mask coverings.

There are also items missing in your room that you would normally find in a hotel room after checking in (i.e. towels, irons, hangers, travel sized hygiene products, etc.).

Beware of this hotel and spend your money elsewhere.
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Date of stay: October 2020
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesService
Room Tip: There is better customer service at other hotels. Don't waste your money here.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, General Manager at Holiday Inn & Suites Memphis Southeast-Germantown, an IHG hotel
Responded 2 Nov 2020
Hello JayDee_Traveler, Thanks for choosing to stay with us among your many lodging options. We also appreciate your candid remarks. Please know that our guests and employees have always been our hotel’s top priority, and in response to COVID-19, IHG has set protocols in compliance with local government guidelines/regulation to ensure the safety and welfare of all our stakeholders. I understand that anyone not adhering to the safety protocols can cause concerns. I am also genuinely sorry to hear about the room’s cleanliness and amenities. Trust that our hotels observe the highest standards to ensure an exceptional experience for all our guests, and know that your feedback is important, and I have conveyed your remarks to our hotel’s upper management as a reference for continuous improvement on our services and strict implementation of our safety protocols. I’ve also sent you a private message that should now be in your inbox discussing your stay further. Best, Kenneth F. Case Manager IHGService
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Fatal Error wrote a review Sept 2022
1.0 of 5 bubbles
The worst Experience Ever! Do not stay, bedbugs issue! Me and my wife stayed in the hotel for two nights, my wife found 30 more spots on her. We had to throw some of the cloth away and completely clean everything. I contacted the hotel 3 times in 3 days but only received an email from hotel management after contacting IHG customer care. They then following sent me an email have an inspection check sheet from a local company, the inspector was in an out hotel in 50 mins, and the inspector checked 2 rooms, YES, TWO ROOMS. That means at least they have another room having bedbugs issue. The inspector probably only spends 20 mins top each room. if you look at the information online, the inspector should at least leave a sticky pad around and bed legs and come back to check again, and none of this happened. Worst hotel ever, do not stay unless you want to bring bedbugs to your own home!
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David S wrote a review Sept 2021
1.0 of 5 bubbles
Worst hotel experience I've ever had. I was in town for a funeral and my daughter didn't have linen on her pull-out bed. The desk person spent 2 hours lying about bringing the linen up. Every time I would call she would say 10 more minutes or that she had already delivered it to the wrong room. I eventually called corporate who called the desk for me and still wasn't able to resolve it. I checked out early and they didn't offer an apology. I will never be returning to an IHG property.
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Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael H wrote a review Dec 2021
Saint Charles, Missouri
1.0 of 5 bubbles
For a hotel that is a few years old this place isn’t kept up very well. First off, the room they put us in had bugs!!! Not a few but a lot. The man at the desk asked what kind of bugs, like that even matters, the room also had water damage and cracks in the walls.
The second room was better but there was mold in the bathroom under the sink and cabinets as well as stained tub.
The free breakfast was awful. Dried hard powder eggs and burnt gravy with hard biscuits. And of course out of order pancake maker. Here’s some advise if it’s not working move it out of customer veiw. Don’t show people something they can’t have.
To top it all off the owner/ manager was at the front desk and she knew what happened and didn’t say or do anything to make our stay better. The man at the desk knew we were in town for a funeral, maybe it was poor communication on his part with the manager but customer service was terrible. Won’t stay here again.
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Date of stay: December 2021
1.0 of 5 bubblesValue
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kyle77 wrote a review Nov 2022
Metropolis, IL
1.0 of 5 bubbles
This hotel knows how to make reservations and confirmation numbers, but it doesn't know how to keep reservations or treat their guests. We had a confirmed reservation cancelled without being contacted by email or phone, because of a snafu with the card on file. Everyone I have contacted or spoken with at this hotel have been, at the best, apathetic, at the worst, blatantly rude. They put our family in peril with their lack of customer care and competency. Made no effort to help us find alternative lodging, forcing us to drive home in a sleet and snow storm. BOOK AT YOUR OWN RISK!
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Date of stay: November 2022
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Room Tip: Don't expect to be treated with any empathy or sympathy here.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, General Manager at Holiday Inn & Suites Memphis Southeast-Germantown, an IHG hotel
Responded 29 Nov 2022
Hello Kyle77, Thank you for choosing us again and for taking the time to leave us feedback. We're determined to make your experience with us pleasant, and I am sorry to learn about the issues encountered with your reservation. I have alerted the hotel management regarding your comments, and I trust their capacity to look into this. I have also sent you a private message to follow-up. I am looking forward to your response. Best regards, Clayton G. Case Manager IHGService
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Navigate449660 asked a question Jun 2019
akron ohio
is there breakfast
Answer from Tina Parmar
We do have a Full Service Restaurant and Bar onsite offering Breakfast and Dinner service. It is not included with the room, unless you book it with the special breakfast rate.
Kyle77 wrote a tip Nov 2022
Metropolis, IL2 contributions
1.0 of 5 bubbles
"Don't expect to be treated with any empathy or sympathy here."
Read full review
Xavier G wrote a tip Nov 2022
4 contributions2 helpful votes
1.0 of 5 bubbles
"Don’t stay here"
Read full review
Brooke H wrote a tip May 2022
Knoxville, Tennessee134 contributions52 helpful votes
3.0 of 5 bubbles
"If the restaurant and bar is important to you, you may want to call and see if they have it open. Good free parking."
Read full review
Mike M wrote a tip Jun 2021
7 contributions1 helpful vote
1.0 of 5 bubbles
"Don't stay here"
Read full review
JayDee wrote a tip Oct 2020
1 contribution
1.0 of 5 bubbles
"There is better customer service at other hotels. Don't waste your money here."
Read full review
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PRICE RANGE
$180 - $219 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTennesseeMemphis
NUMBER OF ROOMS
129
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HOLIDAY INN & SUITES MEMPHIS SOUTHEAST-GERMANTOWN, AN IHG HOTEL - Reviews & Price Comparison (TN) - Tripadvisor

Frequently Asked Questions about Holiday Inn & Suites Memphis Southeast-Germantown, an IHG hotel
Which popular attractions are close to Holiday Inn & Suites Memphis Southeast-Germantown, an IHG hotel?
Nearby attractions include Burlington (0.2 km), Gordmans (0.3 km), and JCPenney (0.6 km).
What are some of the property amenities at Holiday Inn & Suites Memphis Southeast-Germantown, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Holiday Inn & Suites Memphis Southeast-Germantown, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn & Suites Memphis Southeast-Germantown, an IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn & Suites Memphis Southeast-Germantown, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn & Suites Memphis Southeast-Germantown, an IHG hotel?
Conveniently located restaurants include Zam Zamz Mediterranean Grill, Huey's Southwind, and Olive Garden Italian Restaurant.
Are there opportunities to exercise at Holiday Inn & Suites Memphis Southeast-Germantown, an IHG hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn & Suites Memphis Southeast-Germantown, an IHG hotel?
Yes, laundry service and self serve laundry are offered to guests.
Does Holiday Inn & Suites Memphis Southeast-Germantown, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn & Suites Memphis Southeast-Germantown, an IHG hotel?
The staff speaks multiple languages, including English, Spanish, and Hindi.
Is Holiday Inn & Suites Memphis Southeast-Germantown, an IHG hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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