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Embassy Suites by Hilton Memphis

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Traveller (136)
Room & Suite (45)
Dining (7)
Ratings and reviews
  • Excellent38%
  • Very good25%
  • Average16%
  • Poor12%
  • Terrible9%
Travellers talk about
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What's included
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
Suites
Bar/Lounge
Fitness centre
Wheelchair Access
Business Centre
Dry Cleaning
3 Star Hotel
Offers from Embassy Suites by Hilton Memphis
Special Offer: Double Points, Every Stay
Hotel deals
View all hotel information
Location and contact
1022 Shady Grove Rd S, Memphis, TN 38120-4119
Hotel website
12.6 km to Memphis Intl Airport
18 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,056)
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1,045 results
Traveller rating
381
259
168
132
105
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LanguageEnglish
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381
259
168
132
105
Show reviews that mention
All reviewsmade to order breakfastthe manager's receptionshady grovebreakfast staffindoor poolbusiness centerenjoyed my staybusiness tripfront desk staffcomplimentary breakfastthe breakfast areamemphis areabeale streetfreddielobbysinksgermantown
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1 - 5 of 1,045 reviews
Reviewed yesterday

I stayed here on this past Friday on my way home back from a beach vacation. First, the staff are really pleasant. The bartenders at the "paying" side were extremely personable and fostered a great atmosphere. The check in and wait staff were all nice...More

Thank krystravel
Hotel's Favourite
Reviewed 3 weeks ago via mobile

The hotel was very nice and clean. Staff was very friendly and helpful. The first room we stayed in had an odor of stale smoke but the staff immediately moved us to another room and sent the cleaning crew to the room to try to...More

Thank Dustin L
Response from Ali A, General Manager at Embassy Suites by Hilton MemphisResponded 3 weeks ago

Thank you for taking a moment to share your recent experience at the Embassy Suites by Hilton in Memphis. I am sorry to hear you had some issues in your first room. However, we are happy that we are able to resolve it to your...More

Reviewed 5 days ago

After a hectic drive from Orlando to Memphis we checked into a different hotel. Without going into details, we were in need of a different hotel close to midnight. We called Embassy Suites reservation line and booked a double suite at 11:45pm. When we arrived...More

Thank Jessica T
Response from Ali A, General Manager at Embassy Suites by Hilton MemphisResponded 2 days ago

As service is the only product the Embassy Suites by Hilton Memphis sells, creating rewarding experiences for our guests is why comments of this kind are a "must share" with the management personnel and team. I appreciate you taking the time to provide feedback regarding...More

Reviewed 6 days ago

Let me start off by saying we usually love Embassy Suites. We love the reception, breakfast and overall relaxing atmosphere. That is where the good ends in regards to this visit. We have stayed at this Embassy Suites twice before and had nice stays...a few...More

Thank tiggrabb
Response from Ali A, General Manager at Embassy Suites by Hilton MemphisResponded 5 days ago

Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration...More

Reviewed 1 week ago via mobile

The lady at the front desk was very helpful, we went out at 11 at night bc we got the munchies, and she was very nice, and was a great help. I don’t remember her name, but she definitely needs a raise.More

Thank Kelpy_G
Response from Ali A, General Manager at Embassy Suites by Hilton MemphisResponded 6 days ago

Thank you for taking the time to share your experience about your recent stay at the Embassy Suites by Hilton in Memphis. We appreciate your comments and we are you happy to hear that our front desk agent was of a great help. Thank you...More

View more reviews
About
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Shuttle Bus Service
Breakfast included
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Non-Smoking Hotel
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$169 - US$270 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$169 - US$270 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (136)
Room & Suite (45)
Dining (7)
Pool & Beach (2)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Steph L
25 June 2017|
AnswerShow all 4 answers
Response from Jeff G | Reviewed this property |
Yes, elevator is glass. When I was staying there, only one of the two elevators worked. Other was broken down, so there usually was a wait.
1
Vote
Steph L
25 June 2017|
AnswerShow all 9 answers
Response from Jim D | Reviewed this property |
Hotel in very safe area with Graceland about 30 minutes away
1
Vote
Eliza J
13 March 2017|
AnswerShow all 2 answers
Response from Mark D | Reviewed this property |
I agree. Talk to management.
0
Votes
Room Tips
"If you can get a room on upper floor and in a corner above the front desk."
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"So don't get the Premier room"
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"The top floor is the best for quiet"
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"All rooms are good"
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