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Problems with the door all weekend and not locked out of our room, and no Engineer on duty, only one person working, now have to wait for an engineer to come in. I expect more from Hilton, and I expect all guests to be treated...More
Response from Brad H, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic DistrictResponded yesterday
I sincerely apologize for your experience with the room lock and the wait to get back into your room. Your satisfaction is very important to us and I have been advised that our Manager on Duty has been speaking with you regarding the...More
Positive, hospitable staff, from reception, to breakfast staff, to housekeeping, to car valet. Good attitudes are contagious.
Fresh flowers in lobby and Wall Street Journal provided tell us management is catering to please a discriminating clientele.
Older facility (with charm) with one hundred percent maintenance...More
1 Thank PedroSpiller
Response from Brad H, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic DistrictResponded 3 weeks ago
Dear Pedro Spiller,
Thank you for staing with us again this year and for your loyalty. I am thrilled to hear the wonderful report of your visit and so glad the team took excellent care of you during your stay.
My hope is that you...More
The Hotel is beautiful and the location was perfect. The housekeepers do a great job of keeping the rooms clean!! Rosie our housekeeper was a delight. She went out of her way to make our stay was wonderful. Thanks Rosie!!!
My partner Jim and I stayed at this lovely hotel on August 6th & 7th. We had the most enjoyable time and this was in large part to the fantastic staff of this lovely hotel.
From the moment Jim called the hotel directly and spoke...More
Nice property in the heart of Charleston. Friendly and welcoming staff. Nice room... could be a little bigger but still good. Convenient to everything in the historic district. Easy to get a cab. Nice concierge.
Review collected in partnership with DoubleTree by Hilton
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