Embassy Suites By Hilton Pittsburgh Downtown
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Embassy Suites By Hilton Pittsburgh Downtown

Traveller (335)
Guest room amenity
Room & Suite (205)
Restaurant
Dining (17)

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About

4.0
#31 of 78 hotels in Pittsburgh
4.6 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Embassy Suites by Hilton Pittsburgh-Downtown is centrally located in the historic Henry W. Oliver Building, in the heart of Pittsburgh's central business district. We are walking distance to local attractions, restaurants and shopping. Convenient for business and leisure travelers alike, our hotel is close to Pittsburgh's Cultural District, as well as PNC Park, Heinz Field and PPG Paints Arena. Visit the nearby Senator John Heinz History Museum or attend an event at the David L. Lawrence Convention Center, just a few blocks away. If you bleed 'Black and Gold', catch the Pittsburgh Pirates playing at PNC Park, or visit Heinz Field - home to the Pittsburgh Steelers. Market Square is a short walk from our hotel and offers great local flavors and handmade crafts. A short 'T' away, the renowned Carnegie Museums of Pittsburgh offer a wide selection of exhibits ranging from modern art to prehistoric objects.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Children's television networks
Business Centre with Internet Access
Conference facilities
Paid private parking nearby
Wifi
Paid internet
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
Quiet
Great View
Languages Spoken
English
Hotel links
Special Offer:Hilton Honors Discount Offer

Location

535 Smithfield Street, Pittsburgh, PA 15222
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 98 out of 100
98
Pittsburgh Intl Airport
20.9 km
See all flights
Westmoreland County Airport
53.7 km
See all flights
4.0
4.0 of 5 bubbles1,152 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Embassy Suites By Hilton Pittsburgh Downtown has received a range of feedback from guests, with some applauding the spacious rooms and impressive views, while others have expressed concerns over housekeeping and maintenance. The hotel's atmosphere and amenities have drawn mixed reviews, with a need for a refresh being a common theme, despite praise for certain aspects like the breakfast and valet services. Service quality varies, with commendations for kitchen and valet staff, but also reports of lackluster attention from other service areas. The central location is a highlight for its convenience, though opinions on value for money are divided.
Location
Central
Atmosphere
Uninspiring
Rooms
Run-down
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Mixed

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Detailed Reviews
trio556 wrote a review Apr 2023
Hotel's Favourite
5.0 of 5 bubbles
Great location if you are on your own for business. 12 min safe walk to PNC Park if Pirates are in town. 12 minute walk to PPG arena if an event (Penguins) are in town. Historic building that is updated. Spacious room, plenty of water pressure, standing shower, ample work space. My room over looked Melon park and most rooms are 14-24th floor (nice view). Climate control worked well and my room also had a wet bar area. Plenty of counter space in bathroom and ample linens. Hairdryer and ironing board. Standard WiFi supported TEAMs call. Parking is NOT attached, but just across street and inexpensive ($16 day). Valet is available. Embassy meals were very adequate (both breakfast and happy hour). Yuengling on tap. Tip - need key card to access your room floor (plenty of lifts).
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Date of stay: April 2023Trip type: Travelled on business
Room Tip: Book room facing park. Garage across street is tight. No receipt giving from automated exit.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarahnewbauer wrote a review Jul 2020
Newark, Ohio
3.0 of 5 bubbles
Booked this hotel based on the info i saw on line. The nice breakfast in the pictures is not available (due to COVID 19, I understand some what but could of social distanced). Checked in on Friday was told there was an accident with the pool and might be open on Saturday if the levels are corrected. Pool still closed when checked out on Sunday. But have to say the staff was very nice. Upon arriving in the 25th floor to check in a housekeeping on staff took my husband over to a far window to show him several places as I checked in. She went to our room with us. I am glad she did because our a/c said it was set at 68 but the room felt like it was 90. She turned off the unit completely and reset it. She stated that should fix it. She then took us downstairs to show us where we could park for free instead of using the parking garage (FYI if in the garage over 12 hours even on weekends it is $30 - plan to leave before 12 hours to pay only $4 weekend rate). Personally we did not feel comfortable leaving car parked on the street so we did park in the garage. Sunday we made sure we were out before the 12 hours hit. Headed to dinner after the lady showed us where to park. When we returned to the room a few hours later the room was still very hot. I headed to the front desk I explained to the person on duty at the desk how the housekeeping even reset the whole a/c unit and it’s still really hot in the room. He went ahead and changed us to a different room. We had a 1 bed room suite loved it because if I wanted to sleep husband could be in itger room watching tv. The bed and the bedding is awesome I would personally love to have the bedding for home. Rooms were very nice. And did not hear any of the other guest. We were heading out and another guest was entering their room when they opened the door there was loud music like they were having a party. Never heard a thing while the door was closed. We were on the 23rd floor for the 1st room and the 22nd room for the 2nd room with some really cool views being downtown. I also could not access the WiFi. As I was not a Hilton member.

Over all score I would give is a 5 out of 10. But part of it is due to the COVID 19.
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Jared H wrote a review Jan 2021
Scenery Hill, Pennsylvania
4.0 of 5 bubbles
We stayed for NYE to get out of the house. While there were no amenities which we knew about before hand we still very much enjoyed the hotel. Hilton has basically made it so that you do not have to interact with anyone if that is what you want. We actually like that, being able to get into the room with the digital key is a huge plus. The bed was beyond comfortable, with excellent pillows as well. There are a few flaw, we stay at Hilton branded hotels often so we have come to expect the same thing. The towels here were thin and seemed very old, not the quality we expected. Also most of the hotels have soap/shampoo dispensers in the shower, however this one did not. They soap given was not up to par I have got better at choice hotels before. Other than that not many complaints. We had great views from the room, if you can pick a room, get one that is a 19 it was a corner with great views. We would stay again, but I hope that they will make some small improvements.
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Date of stay: December 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: High Floor with a corner room, 2219 was great.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gayle Mahaffey wrote a review Jun 2021
1.0 of 5 bubbles
For a 4 Star hotel, this place was extremely disappointing. No where did I read before booking that the lobby/bar/breakfast area were all on the 25th floor. Poor layout. There is no bathroom
on ground level. I’ve also never stayed at a Hilton Hotel that bills itself as full service, yet doesn’t clean the rooms daily or provide towels and clean linens. When I requested housekeeping I was told no one was on duty because of COVID. When four women stay in a room for three days, it should be cleaned and trash removed. I don’t pay to stay and have to bag up my own trash!
The manager’s reception consisted of well drinks, a nasty sangria and domestic beer, all served in plastic cups. Light snacks were individual bags of chips. Hardly worth the effort. Curb appeal
Horrible! Dead trees in all the planters. The small
“Lobby” on the first floor was pitiful. Soiled furniture and very dirty floors and tables. The one small amenity I could give positive comments was the complementary breakfast. That and the spaciousness of the room were the only two positives. When I checked out, I realized they had charged my credit card twice. Once on check-in and once on departure. Had to call and try to rectify. Now waiting on them to remove the first charge completely.
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Date of stay: June 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thomas M wrote a review May 2021
2.0 of 5 bubbles
The breakfast line is set up so you have to wait for everyone getting hot food before you can get orange juice or an apple. We gave up after ten minutes of waiting from 9:40 to 9:50, getting nothing. The second day we went at 7:00. There was no line, but as my brother says, his elementary school had better food.

I asked to see the concierge to find the best way to get to the Carnegie Natural History Museum. The desk clerk said he was the concierge, and suggested I take Über. It was a nice day so we walked. We came back on a city bus that went on the direct path almost door to door for 2.75.

In a COVID-19 cost-cutting effort, they don’t offer room cleaning during a multiple day visit unless you ask. The first day, the room was fine so we let it go. The second day, we requested housekeeping before noon. We came back at 5:00 pm and nothing had been done. When I called the desk I was told that the housekeeping staff had left for the day, and anyway they couldn’t do anything as we were in the room. They had five hours,
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Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kayleigh K wrote a review Mar 2022
Portland, Connecticut
1.0 of 5 bubbles
Upon arriving at the hotel from the airport, we were impressed with the location and the building interior.

The location is convenient, with many restaurants in the area and only a short drive to sights in the area. The interior of the building has been updated,, but some of the older ornamental items have been kept, such as the elevators. That is were the pro's about the hotel end.

Upon reaching the 25th floor, where the lobby is located, we were greeted by staff that were pleasant and given our keys. It was late, and when we reached the room, a two room suite, we pulled out the sofa bed in the sitting area only to find dirty sheets, bugs and cheerios in it! The pillows were also very yellowed. We notified the front desk and several minutes later service shows up and hands us what we thought were sheets, but instead was a stack of pillow cases.

Notifying the front desk again, we finally received sheets and had to change the bed ourselves.

The next morning at 8:50am, we went to have the hot breakfast buffet (included with your stay) that is served until 9:30am, but all that was left at the buffet stations were sausage and bacon. While there was an omelet station, there was only one cook with a waiting line of 10+ people. The bread and pastry station was also lacking and the fruit station was empty, so we ended up having bacon, sausage and coffee for breakfast.

We went out for the day and came back early evening with leftovers from dinner. A couple of hours later, we were hungry and while the kitchenette does have a sink, microwave and refrigerator and coffee maker, there are no plates and napkins. I called the front desk and asked if they had and paper plates and utensils and the receptionist said no and hung up on me. Great having a kitchenette, but how can you use it without plates, napkins and utensils? We ended up eating with our hands - :-(

The next morning, while checking out, we went to the front desk and no one was there. We waited for 15 minutes and then just left the card keys in a basket on the desk.

Lastly, when I arrived home the next day, I logged on to credit card account and the hotel had charged me an additional $300! While I understand a hold can be put on an account for "incidentals," we had none and $300 is quite extensive.

All in all, I cannot recommend this hotel to anyone. Not worth the money for just location.
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Date of stay: March 2022
3.0 of 5 bubblesRooms
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Room Tip: Stay at another hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Donna B wrote a review Sept 2020
Imperial, Pennsylvania
1.0 of 5 bubbles
My husband and I were celebrating our 40th wedding anniversary,but because of Covid 19, we decided to celebrate locally and postponed the vacation that we had originally planned.
We decided on the Hilton Embassy because we had a good experience at the Airport Embassy a few years ago. We were disappointed that the only place to eat at the hotel, was a bar so we made arrangements to go to the LeMont where we had a lovely dinner. We paid extra for a river side view but the only view we had was the roofs of nearby buildings and smoke stacks. (Way off in the distance we could make out the river.) The room was okay. But for the money we paid and the amenities available to us. I believe we were overcharged and grossly misled by everything on their website. To say the very least, we were very disappointed!
Upon arrival, we asked the person working on the first floor where we could check in. He pointed to a sign and said "read the sign!". Seriously?? I will say that the young woman at your check in desk was pleasant enough.
There was no room service for our honeymoon breakfast, but we were informed that we could have a breakfast that we could take back to our room and eat. We were okay with that. We completely understand that extra precautions have to be made during the pandemic, but when we got back to our room and opened the styrofoam container we were shocked at the garbage that was to be our breakfast . The potatoes were overcooked and cold, the sausage was cold and if we hadn't ordered an omelet, we would have never known what it was. It was cold and had the consistency of a piece of rubber in the shape of a half moon. One bite and we both tossed everything in the garbage. The coffee was awful as well.
We chose the Hilton because we had had a pleasant experience at Hilton Hotels in the past. After our experience at this hotel, we will never stay at a Hilton Hotel again.
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Date of stay: September 2020
3.0 of 5 bubblesLocation
2.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Room Tip: Stay somewhere else
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David In PA wrote a review Oct 2022
Reading, Pennsylvania
4.0 of 5 bubbles
My family of 3 stayed for 1 night while in town to visit our oldest son during Family Weekend at Pitt. This is a clean hotel in a convenient location, just a short drive to campus. Our suite on the 17th floor was very spacious, even with the bed opened from the sleeper sofa, and it had a great view of the surrounding buildings and river. The location is about a 10 minute walk to PPG Paints Arena, which we did walk to get to a comedy show that Saturday night. Along the way we passed several nice restaurants, which we would have eaten at if we hadn’t had other plans. We liked almost everything about this hotel, but there were a few minor things that kept me from giving it an excellent rating. The valet service took a while to retrieve cars, regardless of time of day (4pm, 10pm, or 9:30am). I didn’t time each request, but using the app I made the requests in our room and after a long walk down the hallway, then waiting for an elevator, we still waited a few minutes outside before our car arrived. Another thing was that they ran out of forks at the breakfast buffet. While there were a couple of people clearing plates and re-supplying food items, no one seemed to be checking the utensils. BTW, the buffet itself was good, and the made-to-order omelettes were great. Lastly, the room only had 2 bath towels, and while the front desk quickly got me another this was the first hotel we’ve stayed at that didn’t have 4 towels especially in a room that was designed to accommodate that number of guests. Overall this is a nice hotel, and we would definitely stay again.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kelly wrote a review Mar 2021
2.0 of 5 bubbles
Location is great. Most staff were friendly although I felt highly uncomfortable by a gentleman who offered to take our bags to our room and proceeded to stare at me behind a pillar for about 10 minutes until I got into the elevator. The valet also told us they could park our car for $32 or we could park it in the same spot for $3. The next morning we realized we still had to pay $30 to park there overnight so they were just being lazy. Our room was spacious but very dusty, bathroom shower was moldy, bathroom sink had hair all over the place and the worst of all, we had a blood stain on our sheets. Hotel staff quickly took care of it and changed the sheets but the damage was done at that point. The “free” breakfast is pathetic. We were offered 3 choices and the omelet we chose was the smallest, saddest thing I’ve ever seen. We ended up throwing it away and going out to eat. Highly disappointed and will not be staying here again.
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Date of stay: March 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guide16020 wrote a review Jul 2021
Charlotte, NC
1.0 of 5 bubbles
Hotel staff limited and rooms dirty, old water bottles, napkins in trash and dirty coffee maker. Self service housekeeping and cold water in my first room, no immediate alternatives provided. I felt bad for the staff that was working there because they were most friendly but could not provide amenities that are advertised.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: July 2021
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from CarolDarabant
Pittsburgh, Pennsylvania
Hello I am sorry we do not have freezers in the guest rooms.
Marina S asked a question Mar 2022
Buffalo, New York271 contributions31 helpful votes
What does the evening reception include and what time is it available?
Answer from capemayjay
Erma, New Jersey43 contributions26 helpful votes
When I was there it was 2 drinks and light snacks included with the room.
jamesj asked a question Oct 2020
where do you park
Answer from LisaMcD13
Towson, Maryland90 contributions47 helpful votes
The parking garage is around the corner from the hotel. it’s unfortunately not connected to the hotel. There’s plenty of spaces in the garage though
beachpeople2014 asked a question May 2020
Cross Lanes, West Virginia19 contributions18 helpful votes
How close to Heinz field is the hotel
Answer from mmfred
United States324 contributions228 helpful votes
Mmmmm it’s right across the street from PPG arena. Heinz field across bridge I believe. Not really within walking distance.
Answer from Laurie721
1 contribution
All the sites are with in walking distance! Uber is available for some sites that are a brief distance. I believe you can park a bigger vehicle in Embassy’s garage. Hotel is really nice! I would stay there again when in Pittsburgh.
Cruiser67271899168 wrote a tip 3 Jul
1 contribution
1.0 of 5 bubbles
"Do not use this property. "
Read full review
Bill L wrote a tip Apr 2024
Motley, Minnesota56 contributions13 helpful votes
4.0 of 5 bubbles
"If flying, arrange transportation beforehand. Uber ride was over $100. "
Read full review
John K wrote a tip Mar 2024
Fairfax Station, Virginia85 contributions72 helpful votes
3.0 of 5 bubbles
"Be careful at night"
Read full review
Nikki wrote a tip Nov 2023
2 contributions2 helpful votes
4.0 of 5 bubbles
"Don’t always allow what the negative comments stop you from booking. Everyone has different taste."
Read full review
Dana T wrote a tip Oct 2023
Brooklyn, New York3 contributions
1.0 of 5 bubbles
"Do not book"
Read full review
Not the right property for you?
There are more places to choose from in the Pittsburgh area.
PRICE RANGE
$283 - $447 (Based on Average Rates for a Standard Room)
LOCATION
United StatesPennsylvaniaPittsburgh
NUMBER OF ROOMS
225
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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EMBASSY SUITES BY HILTON PITTSBURGH DOWNTOWN - Hotel Reviews & Price Comparison (PA) - Tripadvisor

Frequently Asked Questions about Embassy Suites By Hilton Pittsburgh Downtown
Which popular attractions are close to Embassy Suites By Hilton Pittsburgh Downtown?
Nearby attractions include Liberty Magic (0.2 km), Heinz Hall (0.3 km), and Benedum Center (0.3 km).
What are some of the property amenities at Embassy Suites By Hilton Pittsburgh Downtown?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Embassy Suites By Hilton Pittsburgh Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Embassy Suites By Hilton Pittsburgh Downtown?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Embassy Suites By Hilton Pittsburgh Downtown?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Embassy Suites By Hilton Pittsburgh Downtown?
Conveniently located restaurants include The Capital Grille, Eddie V's Prime Seafood, and Proper Brick Oven and Tap Room.
Are there opportunities to exercise at Embassy Suites By Hilton Pittsburgh Downtown?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Embassy Suites By Hilton Pittsburgh Downtown located near the city centre?
Yes, it is 0.1 km away from the centre of Pittsburgh.
Are any cleaning services offered at Embassy Suites By Hilton Pittsburgh Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does Embassy Suites By Hilton Pittsburgh Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Embassy Suites By Hilton Pittsburgh Downtown?
Many travellers enjoy visiting Heinz Memorial Chapel (3.9 km), Phipps Conservatory and Botanical Gardens (4.3 km), and Point State Park (0.8 km).
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