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Unwind in a contemporary guest room at the Hilton Garden Inn Pittsburgh Downtown hotel and find everything you need for a comfortable and productive stay. Enjoy a peaceful night's sleep on the Serta Perfect Sleeperâ„¢ bed and watch movies on the HDTV. Catch up with work at the desk and surf the web using complimentary WiFi. We also offer practical amenities such as a fridge, microwave and tea/coffee maker to help you feel at home. Upgrade to a stylish suite for extra space with separate sleeping and living areas. Host your next important business meeting or social event at Roost in this Pittsburgh hotel with just under 6000 sq ft of flexible private event space. Relax and enjoy a bite to eat or drink in our onsite restaurant Revel, for a unique culinary experience
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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Good location for tourists and ball games. Hilton quality throughout. Parking garage is separate so had to take 2 different elevators but not a big deal; was $30 a night to park. No concierge or other information available so know where you are going and how to get there beforehand.
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Review collected in partnership with Hilton Garden Inn
Date of stay: July 2023
Value
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Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great experience on all fronts We walked into a light, colorful and immaculately clean lobby only to be greeted warmly by the woman at the desk. She was appropriately conversational, make sure our room arrangements were to our liking, and then she made sure to put us in a room with a spectacular view of Pittsburgh. The room was large, beautifully decorated with comfy bedding and pillows (essential) and all the usual amenities PLUS a microwave— this was the thing that thrilled me the most because it’s the one thing that most hotels do not provide in room and that I wish that they did! Simple but appreciated Per Covid restrictions, cleaning crew does not come in daily however the girls taking care of our floor make sure we had enough coffee and accessories for our trip. Polite and friendly. Highly recommend, great deal for the dollars
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Evan C, Public Relations Manager at Hilton Garden Inn Pittsburgh Downtown
Responded 18 Apr 2022
Thank you so much for sharing your experience DrLiz! We certainly appreciate the review and the kind words. We are so glad that you found everything about your experience to be outstanding. We look forward to seeing you the next time you are staying in the Pittsburgh area!
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We stayed while visiting town for a Pirates game. The walk t the stadium is easy and lively. The location in Market Square puts you right in the heart of the city within walking distance to all North Shore (who doesn't love walking across the Clemente Bridge!?!?) and other attractions like PPG plaza fountains where the ice skating rink is during the winter. We got up on a Sunday morning and had a fun stroll around the city. The hotel was also very clean and the room was comfortable with a really nice shower. However, we encountered a problem using the elevator upon arrival. We checked in using the Digital Key (which seemed preferred by the hotel), but could not get it to work in the elevator. I have read this in other reviews also. While this doesn't seem like a huge deal, it was because a wedding party/guests were filling the lobby when we checked in making everything that much slower. The parking is very convenient. While $30 a night seems steep, I felt our car was safe and the parking garage elevator is connected to the hotel, so it was easy. I was frustrated that the hotel website advertised the Revel restaurant opening at 7am on Sunday, when in reality it did not open until 10am for Brunch. My only other complaint was the change in Hilton gold member rewards. The reward is no longer continental breakfast, but a flat rate you can spend anytime of day. This may actually work out better for some, but I had a hard time getting answers from the front desk staff on what the reward covered. And, I had to make a call days later to get the money credited because it did not automatically occur. I would have never known if I didn't check my cc statement. That is really annoying. However, the hotel staff I spoke to was very accommodating and fixed the mistake immediately.
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Date of stay: July 2021
Value
Location
Room Tip:Â Higher rooms have great views if facing Market Square
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Haley Sandoe, Guest Services / Front Office at Hilton Garden Inn Pittsburgh Downtown
Responded 14 Sept 2021
The TravelGirl525, Thank you so much for your feedback regarding your recent stay with us and we will use this feedback to improve our service in the future. I am very sorry for the issues you encountered during your stay with the food and beverage options on property. Again, thank you for taking the time to provide your feedback and we hope you will choose to stay with us again should you return to Pittsburgh.
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We were in town to attend the Pirates game on a 95 degree day. When my family and I returned to our room at 11pm to get showers we discovered the knob to turn the water on was broken. Needless to say we couldn't get showers. When I called the front desk they told me no one in maintenance was available and that the manager wasn't in until the next morning. The hotel was fully booked so we were forced to remain in the room with a shower that had no water. When I went to the desk that morning I was told the manager wasn't in until 2p. I called the front desk mid-late afternoon and now they are telling me the manager is not in until Monday.
This is insane that the story just keeps changing. As you can imagine this is very frustrating as I paid for a service that my family and I were unable to use. The best part about it is now I have been charged full price after being told I would receive compensation.
On top of that I pre-paid for breakfast as part of my reservation. When I checked in the front desk told me I had to just alert the restaurant on the next morning about my reservation. When we sat down for breakfast that following morning the waiter said to me the front desk should have given me vouchers. He went to the front desk and they told him we didn't have breakfast as part of our reservation. I had to give him my phone to prove to the front desk that we had breakfast paid for in advance. Very frustrating to jump through all the hurdles. Needless to say it wasn't fun eating breakfast (while trying to get the pre-paid breakfast straightened out) and driving several hours home without a shower. Every single thing was a headache.
The only good thing is this hotel is about a 15 minute walk to PNC Park and right near Market Square if you want to get something to eat and drink.
Still waiting for a response from management.
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Date of stay: July 2023
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexia Embleton, Marketing at Hilton Garden Inn Pittsburgh Downtown
Responded 15 Aug 2023
We sincerely apologize for the unacceptable experience you had during your recent stay at our hotel. Your feedback highlights several shortcomings in our service and communication, and we're truly sorry for the frustration and inconvenience you and your family endured. The issues you encountered with the broken water knob and the inconsistent responses from our staff are deeply concerning. Your comfort and well-being are our top priorities, and we're sorry we failed to provide you with the service you deserved. This is not the level of service we aim to offer, and we take full responsibility for the miscommunication and lack of prompt assistance. We understand the impact that these issues had on your overall experience, including the pre-paid breakfast confusion. It's disappointing that we let you down in multiple areas of your stay. We assure you that we're taking your feedback seriously and investigating these matters thoroughly. We're committed to addressing these issues to ensure they don't recur in the future. We understand your frustration and regret that we were unable to resolve these matters during your stay. Please rest assured that your experience does not reflect our usual standards, and we would appreciate the opportunity to make things right. We kindly ask that you reach out to our management team directly so that we can further discuss your concerns and find a satisfactory resolution. We hope you'll consider giving us another chance to provide you and your family with a better experience. Your feedback is invaluable in helping us improve, and we truly appreciate your understanding.
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Front desk couldn't give a damn. When I checked in I was given my key and the check in assistant just slouched off back to her office. I now discover you have to request to have housekeeping. This want explained. Then when I went for breakfast the next day iwas told I should have been given vouchers. That got fixed but I shift have had to. Then when I complained about the housekeeping to the same front b desk clerk her attitude was more or less tough. Not a smile, but an apology. This is just not what I am used to from Hilton. Serious customer service training issue
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Date of stay: July 2024Trip type: Travelled solo
Room Tip:Â Remember to request hoysekeeping
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexia Embleton, Owner at Hilton Garden Inn Pittsburgh Downtown
Responded 8 Jul 2024
Hello landandpeter, Thank you for taking the time to share your recent experience at our hotel. We sincerely apologize that your stay fell short of the exceptional service you expect from Hilton. We take your feedback very seriously and are disappointed to learn about the issues you encountered during check-in, housekeeping communication, and breakfast. It's unacceptable that the front desk staff didn't provide clear information about housekeeping policies and breakfast vouchers, nor did they demonstrate the friendly and helpful service we strive for. We are actively addressing these concerns with our team. We will be providing additional training on clear communication regarding hotel policies and guest expectations, as well as emphasizing the importance of friendly and professional guest interaction. To ensure this doesn't happen again, we are also reviewing our check-in procedures to provide a more comprehensive overview of guest services and amenities. Thank you again for your feedback. We appreciate you bringing this to our attention and hope to welcome you back soon for a much more positive experience. Sincerely, The HGI Downtown Pittsburgh Team
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This hotel was not up to my standards for what Hilton is known for. The good thing is that the rooms were clean and renovated. The bad thing is that the customer service was horrible because the front desk staff were not knowledgeable, there was poor communication, and they made us wait too long for the room for the price we paid. The good thing is that the person gave us free snacks and free parking because of the situation; but there was more they could have done. For example, the front desk staff could have assigned us the room in the afternoon although it was not ready. Instead, they made us wait until 11:45 pm to check into the room. They also could have been honest whether or not we had free breakfast included in the package or not because the answer varried from staff.
I do not know if I will ever stay at another Hilton property elsewhere. I will certainly look at other places before deciding HIlton.
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Date of stay: September 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
On the positive side, the location is good, room was comfortable, and the parking convenient. However, $30 for parking is steep. Furthermore, the rooms need a refresh — and the door handle broke off in the room! Dread to think what we would have done in an emergency. When we reported to front desk on departure, they shrugged. Only one elevator was operational— inconvenient in an 11-story building. Cook-to-order breakfast was good, although the more common buffet would be quicker and more convenient.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexia Embleton, Owner at Hilton Garden Inn Pittsburgh Downtown
Responded 1 Apr 2024
Dear T4055XCrohitk, Thank you for sharing your thoughts following your recent stay with us. Your feedback is incredibly valuable to us as it helps us identify areas for improvement and ensure that we provide the best possible experience for all our guests. We are pleased to hear that you found our location convenient and that you enjoyed the comfort of your room. However, we are truly sorry to learn of the challenges you encountered during your stay. We apologize for any inconvenience caused by our parking fees. We regularly review our pricing to ensure it remains competitive while still allowing us to maintain the quality of our facilities and services. Your feedback regarding the need for a room refresh and the issue with the door handle is deeply concerning, and we will be addressing these matters with our maintenance team immediately to prevent such incidents from reoccurring in the future. Additionally, we apologize for any inconvenience caused by the elevator situation. We understand the importance of having all facilities fully operational for our guests' convenience, and we will work diligently to ensure that such issues are addressed promptly. Regarding breakfast, we appreciate your feedback on our cook-to-order option and acknowledge your suggestion for a buffet-style breakfast. We will take this into consideration as we continue to evaluate and improve our dining offerings. Once again, we sincerely apologize for the shortcomings you experienced during your stay. We hope that you will allow us the opportunity to restore your faith in our hotel and provide you with the exceptional experience that you deserve on your next visit. Please do not hesitate to reach out to us directly if you would like to discuss your stay further or if there is anything else we can assist you with. Warm regards, The Hilton Garden Inn Downtown Pittsburgh Team
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Went to Pittsburgh in February 2023. This hotel had none of the amenities that Hilton hotels are known for. There was no pool, we had to pay to park....$30.00 a day.... we wanted to eat at Revel because they had a sign that said breakfast from 7am to 10 am.... we got there at 9:20 am to eat, and were told no breakfast, just brunch. The brunch menu was overpriced and not very good. My husband ordered Belgian Waffles, and was given 3 smaller than Eggo waffles for $14.00. I ordered eggs, and wasn't given any toast. Everything is ala carte. Hotel and room were both old and dated. We were never given clean towels, and the room was just average for 300.00 per night. Very disappointed, We will not be returning to this hotel on our next stay in Pittsburgh.
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Review collected in partnership with Hilton Garden Inn
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexia Embleton, Marketing at Hilton Garden Inn Pittsburgh Downtown
Responded 9 Mar 2023
Hello! Thank you for taking a moment to share your experience with us as it is greatly appreciated. We are deeply sorry to hear that you did not enjoy your stay with us as much as we would have hoped. Please be aware that your comments and feedback are not taken lightly as they are used to evolve into the greatest versions of ourselves. Once again, thank you from the bottom of our hearts for taking the time to share your feedback. We do hope that despite your experience with us, we receive a second chance soon so we can make it up to you!
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I booked a room block here for our wedding located nearby. The customer service appeared wonderful at first and they seemed to be easy and transparent to work with, but quite frankly it turned out to be an awful experience and probably the most disruptive and stressful part of planning our wedding. We had difficulty securing additional rooms for our guests once the block ended despite there being availability still and being told that the rate would continue to be honored as long as there was availability. They overbooked the hotel for that weekend and called my maid of honor the morning of my wedding to see if she would give her room up for a future stay. Most frustratingly, we booked a room on behalf of one of our wedding guests who was also our wedding officiant. During booking we put our own card down for the room in order to pay for the room as a thank you for this guest, along with instructions not to charge the guest themselves. They misspelled our email 3 times so it took multiple calls just to get the confirmation email sent to us. When we called the day of their check in to confirm the details, our card was no longer on file, so we supplied it again and were assured it would be taken care of. Three days after our wedding while on our honeymoon we realized we still hadn’t been charged for the room. When we called we were told that actually no one was charged and we had to again provide our card number to pay for their room. We were then charged for the room, but incredibly dismayed the following day to hear that our guest had also been charged. That took another call to adjust. The rooms were fine, the location was great for our guests, and shockingly the hotel staff did deliver the welcome bags we provided for our guests, but it was such a hassle in the immediate lead up and following the wedding that I would absolutely not recommend anyone use this hotel for a wedding or other event because the communication and organization is horrific.
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Review collected in partnership with Hilton Garden Inn
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Haley Sandoe, Guest Services / Front Office at Hilton Garden Inn Pittsburgh Downtown
Responded 14 Sept 2021
vecczimm, I would like to apologize for the issues you encountered during your weekend with us. I can assure you this is not the standard level of service that we strive to provide. .Thank you for providing your feedback.
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We stayed here for a wedding in Pittsburgh. The hotel staff and valet staff were kind. However, the price for the room was outrageously overpriced. The handle on our sink did not work so we only had cold water and the air conditioner raddled all night. The room was probably the smallest hotel room we have ever stayed in. Valet parking was convenient but extremely expensive to park here as self parking was not even an option. Breakfast and coffee was extra as well. Paying over 200$ per night for a room and you can’t even get a free breakfast. I would not choose to stay here again simply for not getting what you pay for.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Pittsburgh area.
PRICE RANGE
$233 - $356 (Based on Average Rates for a Standard Room)
LOCATION
United StatesPennsylvaniaPittsburgh
NUMBER OF ROOMS
197
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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