The Industrialist Hotel, Pittsburgh, Autograph Collection
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The Industrialist Hotel, Pittsburgh, Autograph Collection
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4.0
#40 of 78 hotels in Pittsburgh
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The NEW The Industrialist Hotel, Pittsburgh, Autograph Collection pays homage to Pittsburgh, a city synonymous with resilience and American ingenuity. Our historic building opened in 1902 at the height of the industrial revolution and is now reimagined as a modern boutique hotel. The Industrialist brings new energy to downtown Pittsburgh with 18 floors and 124 stylish rooms, including 28 suites and stunning views of the city and Monongahela River. We deliver an array of exceptional amenities like a state-of-the-art fitness center, valet, social lounge with coffee and libations bar, complimentary wifi, and The Rebel Room, serving a new take on American fare. Guests looking to explore the best of Pittsburgh will be steps away from top attractions like Market Square and Point Park University, businesses, restaurants, shops, and the city’s subway connecting to nearby neighborhoods.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
The Industrialist Hotel, Pittsburgh, Autograph Collection
112 reviews
Getting there
Great for walkers
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This hotel is so gorgeous! Attention to detail is shown everywhere from the lobby to the restaurant/bar to the rooms. The gorgeous marble was kept throughout and I loved the little details like the mail chute spanning at 18 floors. Our room was cozy and had every feature you'd expect. The design was stunning and the materials used added such an industrial look and feel to the historic charm. Breakfast was delicious in the Rebel Room and so were late night drinks and the best vanilla ice cream I've ever had.
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Date of stay: July 2021Trip type: Travelled as a couple
Room Tip:We found parking in the garage across the street was super easy and incredibly affordable.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Douglas Guardalabene, Guest Services / Front Office at The Industrialist Hotel, Pittsburgh, Autograph Collection
Responded 1 Mar 2022
Dear amanda521230, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
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The Setting, This hotel is set in a historical building in downtown Pittsburgh. My wife and I live in the suburbs about 20 miles outside of town. We were in The city for a nice dinner then an evening away from our normal hustle and bustle.
The Good, as I stated before this Hotel is set in a beautiful historical building in downtown. We were pleased to be able to pull up the front of the building and take advantage of valet parking. After checking in and arranging our valet parking they also called for a bell man to take our bags up to our room. This Hotel is beautiful in it’s turn of the 20th century styling, including the original all marble foyer and staircase. Our room was spacious and themed around the bygone steel industry ear of Pittsburgh. We each had a pre dinner drink in the hotel bar before heading out. The building and rooms were very clean, and every member of the staff were very friendly and attentive.
The Bad, I may be nitpicking here but our room was very noisy. The heater kicked on about ever 20-30 minutes and sounded like an airplane was flying through our room. And there was a lot more street noise than I thought there would be on the 9th floor. Somebody on the street at 3:00am sounded like a drill instructor giving cadences. So if you are looking for a good nights sleep this may not be your best option. The shades on the windows are electric and controlled by a switch on the wall, they functioned well but we’re out of sync so it was impossible to close all three all the way. Also our shower although clean a stylish was a European style with no set basin or tub. The water just went all over the bathroom floor even with the curtain closed, quaint but not practical.
The Last Word, overall we enjoyed our stay and can’t say enough about the friendliness of the staff which unfortunately is a rare thing anymore. But the noise volume and lack of a good nights sleep would probably keep us from going back.
5/5 for cleanliness 5/5 for friendliness 5/5 for decor 3/5 functionality 1/5 for quiet/peacefulness
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Date of stay: January 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Douglas Guardalabene, Guest Services / Front Office at The Industrialist Hotel, Pittsburgh, Autograph Collection
Responded 1 Mar 2022
Dear, b-rad381 Thank you for taking the time to let us know about your experience while staying with us. Your experience of the noise issue is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these noise disturbances from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.
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We so enjoyed our four night stay at the Industrialist Hotel in July. The Industrialist opened only a few months ago and it is a perfect addition to the Marriott Collection. As a Lifetime Titanium Member, we received two $10 vouchers for breakfast (this amount covered most of the cost) and we were upgraded to a larger room on the 12th floor (there are 18 floors) that overlooked the river. The Room was had a fabulous bathroom that took up about 1/3 the size of the room. There was ample closet space too. The lobby was on the second floor and nicely decorated. Unfortunately, the lobby bar was not open. Instead we spent out drinking/eating time at the first floor restaurant/bar named Rebel. The service and atmosphere there was great. A special thank you to Justin and Sophia for there excellent service and conversation. Overall, the hotel is the perfect place to stay when exploring downtown. If you’re looking for a hip, new, and boutique hotel in downtown Pittsburgh, look no further. ❤️
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Douglas Guardalabene, Guest Services / Front Office at The Industrialist Hotel, Pittsburgh, Autograph Collection
Responded 1 Mar 2022
Dear BOLDMissionHills_KS, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
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Beautiful hotel, very moody and on theme with dark walls, and industrial lights with dimmers. The bathroom is really nice and the pillows are perfect, obviously not the cheap flat pillows many hotels have, the thermostat works quick and the room came with any streaming service you can think of at no charge. The room service was delicious and fast! Also, Jordan at the front desk was super nice to my husband and I, he also made check in very smooth. Overall, a great clean hotel with lovely staff and amenities.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jack S, Public Relations Manager at The Industrialist Hotel, Pittsburgh, Autograph Collection
Responded 11 Oct 2022
Thank you for the fantastic review, 600gracier! It's wonderful your time at The Industrialist Hotel, Pittsburgh, Autograph Collection was so outstanding and you appreciated our kind staff, room service, and amenities! We're also thrilled you enjoyed our beautiful decor and lovely ambiance. It's great you felt so welcome and relaxed during your time with us! We aim to please and your praise lets us know we're doing our job! We look forward to hosting you again soon for another excellent experience!
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Gorgeous hotel conveniently located downtown. We were there for my husbands graduation from point park university and it was right next to campus. The staff was attentive, the rooms are tastefully designed, and well stocked with bottles of water and keurig. My only two complaints are there’s noise level and Rebel Room restaurant/bar. There is no barrier to city noise so despite being on one of the top floors we heard the roads all night. This was solved with ear plugs. The on-site restaurant and bar is good but they need more staff as every time we were there the bartenders doubled as servers and service suffered. Overall, a lovely stay and a great contemporary hotel in the heart of Pittsburgh.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jack S, Public Relations Manager at The Industrialist Hotel, Pittsburgh, Autograph Collection
Responded 20 Dec 2022
Thank you for taking the time to share this 4/5 review, Grace! We're so glad to hear your time with us was so enjoyable! We're delighted you appreciated our beautiful property, convenient location, friendly staff and ample amenities. We care deeply about the comfort and satisfaction of our guests so we'll address your concerns regarding our soundproofing with the appropriate members of our team so that we may improve moving forward. We strive for excellence so we look forward to sharing an even more positive experience with you soon!
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Had the pleasure (and it was truly a pleasurable experience) to stay the newest hotel in downtown Pittsburgh, The Industrialist. The hotel is part of Marriott's Autograph Collection so you not only have the opportunity to gain or redeem Bonvoy points but stay at a unique and historic hotel. The transformation is spectacular and is evident in every part of the hotel. The hotel has many unique guest room types and might recommend buying up to one of the studio or one or two bedroom suites. However, even the "standard" King or Double Queen rooms are not standard by any means. All rooms are furnished with very contemporary furnishings, high end bath and toiletries and plush bedding. The gym is quite large and well equipped. The hotel restaurant, The Rebel Room, offers all 3 meals and the food offerings and unique and delicious. The team members are extremely friendly and accommodating and if you need to hold a meeting the hotel even has a couple of great rooms (boardroom and larger meeting room). The hotel is centrally located in downtown Pittsburgh and short walking distance to major corporations and tourist attractions. Knowing the other hotels in the area, none come even close to this new gem and would only consider staying at this hotels when travels bring me to Pittsburgh. A must visit.
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Date of stay: June 2021
Value
Cleanliness
Service
Trip type: Travelled on business
Room Tip:Studio or a one or two bedroom suite
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Douglas Guardalabene, Guest Services / Front Office at The Industrialist Hotel, Pittsburgh, Autograph Collection
Responded 1 Mar 2022
Dear FreqTrvl75, On behalf of the entire hotel team, I want to thank you for sharing about experience with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
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The Industrialist Hotel in Pittsburgh is centrally located in Downtown Pittsburgh. It is close to many great restaurants and venues, and being a historic building makes it even more enticing. We had the chance to stay here in September for a Steelers game, and there are advantages and disadvantages.
Regarding room requests, the front desk staff considered our requests and got rooms on the highest floor possible, even during a busy weekend. The beds are comfortable, and the bathrooms are a bit small, but overall, the room, provides a certain level of comfort. As part of our stay, we had a guest celebrating his birthday. Unfortunately, no special touch or attention to detail was given to the guest, but customer service by the front desk made up for it.
One turn-off for me was the situation about the elite status and breakfast options provided to guests. With other Marriott Bonvoy hotels, such as Platinum or above, you get complimentary breakfast included for two guests. I got a percentage off or possibly a continental breakfast during this stay. Still, one of the waitresses in the bar denied having continental breakfast available for one morning. Also, there was a disconnect between the front desk and restaurant employees on what benefits Marriott Bonvoy elite members get. It would be great if this situation could be solved.
Finally, I would recommend self-parking in the garage next door, where the price per day is half what you pay in the hotel. It is safe and worth the price in the long run. It is not a bad hotel, but a few things can be improved to assist guests properly, especially loyal members of the brand.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Top Floor, Corner Room, Washington Mountain View, Suite
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IndustrialistHotelGM, Public Relations Manager at The Industrialist Hotel, Pittsburgh, Autograph Collection
Responded 12 Nov 2023
We appreciate your detailed comments. It's noteworthy you found our location appealing and our team accommodated your room request. We apologize for any confusion surrounding perks for Marriott Bonvoy elite members, and we're taking steps to improve this aspect. We're sorry that we missed an opportunity to make your celebration more special. As part of our ongoing commitment, we strive to provide personalized experiences for our guests, and your feedback will serve to improve our service. Finally, your suggestion for self-parking is valuable. At The Industrialist Hotel, we continually look to enhance guest experiences, and your input is instrumental in this process. We sincerely hope you'll consider staying with us again on your next Pittsburgh visit, providing us with the opportunity to deliver a flawless stay.
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This hotel is only 5 months old, built in a renovated old office building from the early 1900’s. The physical plant of the building is gorgeous, especially the first floor entryway. Our room was a bit tight, but I liked the way the bathroom was tucked around the corner. The fixtures were modern. The decor was very interesting: bold without being over bearing.
Check in was a bit tedious, but the gentleman at the desk got us in to our room early (1 PM) and got us a river view. You could clearly see Station Square and the Monongahela Incline from our room.
Disappointments were a lot of little things, but I believe they could easily be rectified. Our room had no soap and our tissue box was empty after pulling one tissue out. They did bring us more after calling, but this kind of thing just shouldn’t happen in an upscale hotel.
The “Rebel Room” restaurant on the 1st floor was a bit of disappointment. We ate lunch and a breakfast here. Both times the place was quite busy, but only one server was really working the tables. Service was slow and the food was pretty average and a bit pricey. Again, with adequate staffing I believe this could be a much better experience.
We will definitely return as we love the location. My guess is that Marriott is struggling with competent manpower the way almost everyone else is at this point.
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Douglas Guardalabene, Guest Services / Front Office at The Industrialist Hotel, Pittsburgh, Autograph Collection
Responded 1 Mar 2022
Dear DJohn12402, Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the dining experience provided to our guests. You brought to my attention that during your recent stay, we fell short of meeting your expectations while dining in The rebel Room. Your feedback of an unsatisfied experience has been shared with the Restaurant Manager who joins me in offering not only our sincere apologies for the team’s shortcomings, but our commitment to resolving these issues in order to improve the dining experience in the future. Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.
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I really wanted to like this hotel. The location was good if you want to stay in downtown Pittsburgh, the remodel and design was really nice. The room was small, but had everything we were looking for and the bed was comfortable.
The problem we experienced was that our HVAC fan was extremely loud and problematic. It would turn off and on constantly, but it would sound like a jet engine revving up once it turned off. It just kept going and going, until finally the air would turn on, which at that point, it would return to a low droning sound (which was annoying in it's own rights). At 2 am I finally called the front desk and the guy was able to get us a new room in about 15 minutes time.
When we went down to get our new keys, he admitted that room had an issue and he knew exactly what we were talking about. So I don't understand why they would put us in a room with a known issue. He only apologized and gave us a new room. We were finally able to get to sleep after 3 am and upon checkout the next morning, we reiterated the problem that we experienced. Unfortunately, there was no offer to give a discount or credit and there was only an apology issued.
It's unfortunate since is was a nice hotel, but due to this poor customer service I couldn't recommend this hotel.
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jack S, Public Relations Manager at The Industrialist Hotel, Pittsburgh, Autograph Collection
Responded 29 Nov 2022
Thank you for sharing your feedback, Wander717809. It's unfortunate to hear you weren't completely satisfied with your recent experience, as we strive to provide all of our guests with a wonderful experience from beginning to end. Please know your feedback regarding our temperature control system and front desk staff will be addressed with the appropriate members of our team so we may improve for the future. We hope you'll give us another chance to provide you with the quality experience we're truly capable of sharing with our guests.
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To start - this is a beautiful new hotel. The entryway, lobby, rooms are fantastic. In a lovely old building that couldn’t have a better location in downtown Pittsburgh. One block to a lot of attractions and almost everything you’d want to see is walkable. With some service improvements, this hotel would be an easy five stars and my favorite for returns to Pittsburgh.
Check in process was the first hint at lackluster service. The person checking me in did not recognize my platinum status, did not offer the free breakfast (or points option), no welcome arrival gift (or points) and no mention of a possible upgrade. They did make sure to mention that there is no housekeeping unless you come down in the morning and request it.
The day of check out, they could not honor my GUARANTEED 4pm late check out because they had guests coming (fail to see how that’s my problem when I have a guaranteed late check out).
For those reasons, I cannot recommend this hotel for Marriott members. With service improvements, I would return, but until then - staying elsewhere.
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Date of stay: December 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Douglas Guardalabene, Guest Services / Front Office at The Industrialist Hotel, Pittsburgh, Autograph Collection
Responded 1 Mar 2022
Dear novaworldtravelers, We recognize your time is valuable and appreciate the feedback you have provided. In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the front office leadership team. We will work to improve our arrival experience and do our best to prevent these unwelcoming experiences from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.
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There are more places to choose from in the Pittsburgh area.
PRICE RANGE
$277 - $440 (Based on Average Rates for a Standard Room)
LOCATION
United StatesPennsylvaniaPittsburgh
NUMBER OF ROOMS
124
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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