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Pittsburgh Marriott City Center

Traveller (206)
Room & Suite (71)
Dining (39)

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About

#21 of 79 hotels in Pittsburgh
Location
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Service
Value
Find the ideal blend of style and substance at The Pittsburgh Marriott City Center. Our Pittsburgh, Pennsylvania, hotel is conveniently located near Steelers Stadium, PPG Paints Arena and the University of Pittsburgh. The hotel offers spacious rooms with pillowtop bedding, marble bathrooms and city skyline views, along with amenities like a fitness center and on-site dining.
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Property amenities
Valet parking
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Paid private parking on-site
Wifi
Coffee shop
Restaurant
Breakfast available
Wine / champagne
Vending machine
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
City View
Business
Languages Spoken
English
Hotel links
Special Offer:Earn points toward free nights.
1043Reviews23Q+A100Room tips

Reviews
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Lloyd wrote a review Feb 2024
2 contributions
First of all, I am a very polite, well spoken, considerate of others type of person. I have never been talked down to, disrespected, and felt like I was a burden in my entire life!!! I know there are all these good reviews but I absolutely do not know where they are coming from. When we went EVERY SINGLE PERSON who was staying there was very upset and unhappy. The new ownership is absolutely horrid. I never leave nasty reviews but I can not believe how I was treated. That is what I cant get over the most, the nastiness and not caring and literally talked down to and treated like a dog. There are way too many examples and I would have to write a book, like I said I dont normally do this but I feel like I have to WARN OTHERS so they dont have their trip ruined. But besides the rudeness, NO HOT WATER, nobody had cold water, they will lie to you and say oh its temporarily down it will be back up shortly...NO IT WONT...talk to others who have stayed and YOU WILL NEVER HAVE HOT WATER!!! THEY WILL LIE DIRECTLY TO YOUR FACE...ELEVATORS DIDNT WORK!!!!!...had to climb 11 floors in the stair well...nobody working could help you or tell you whats going on...they said you can climb the stairs or sit in the lobby!!!! Of course we climb stairs, very straight up, there were older ladies and gentlemen I would pass on the way up cause it looked like they were about to die, it was no joke, very sad, very demeaning....BED BUGS!!!!!!!!!!....PEOPLE HAD BED BUGS AND WERE RIDICULED AND TALKED DOWN TO WHEN THEY TRIED TO BRING IT TO STAFFS ATTENTION...they would roll their eyes and talk about you right in front of you like you werent there...basically told the people its not bed bugs and they dont know what they are talking about!!!! When I say I have never seen this level of disrespect in my life I mean it!!!!! This hotel is literally across the street from the PPG Paints arena, and they know people see that and will book a room...they dont have to treat their customers right to keep that place full so they ABSOLUTELY DO NOT CARE ABOUT YOU OR YOUR FAMILY...they know it will fill up anyway...I should of started with this but check in was absolutely horrible...waited over 2 hours in the lobby and had to go plead with them only for the girl behind the counter to grab some keys, make them, and literally THREW THEM AT ME!!!!!! Then after every time I tried to say something, cause I wanted to ask her a question, she just kept cutting me off and saying You got your keys? You got your keys? You got your keys? over and over she wouldnt let me speak...and I know your thinking I must of done something to warrant this type of reaction...NO...I swear to you I am from a small West Virginia town, was raised to be polite, well spoken, have manners, and be respectful of others and what they may be going through. THIS PLACE AND STAFF IS ABSOLUTEY THE WORSTE....PLEASE DO NOT STAY HERE!!!!!! I KNOW ITS CLOSE TO THE ARENA BUT IT IS NOT WORTH IT....THEY WILL RUIN YOUR TRIP...DO NOT STAY HERE....DO NOT STAY HERE...
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: DO NOT STAY HERE DO NOT STAY HERE DO NOT STAY HERE DO NOT STAY HERE PLEASE TAKE THIS...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Owner at Pittsburgh Marriott City Center
Responded 1 week ago
Dear lloydj933, Thank you for your detailed feedback about your overall visit. It is disappointing to learn that your experience did not meet our high standards. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we are truly sorry for the behavior of our associates and the issues with regard to the elevator and the lack of hot water. We want every guest to be treated with respect and authentic, friendly service; therefore, we sincerely apologize if this was not your experience. Comments like these are taken seriously, and we will convey them to the appropriate individuals as we always strive to elevate our customer service effort. Your patience is appreciated, and we wish you safe travels. Sincerely, Thomas Murtha Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nathan H wrote a review Feb 2024
2 contributions
We were really impressed by the service at this hotel. We were especially glad we had the breakfast buffet at the hotel restaurant. Our server, Margo, and Dee made our visit great. They were so friendly and welcoming. They really went above and beyond. Would highly recommend!
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Owner at Pittsburgh Marriott City Center
Responded 1 week ago
Dear K4830FRnathanh, Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed the delicious breakfast and the excellent service provided by our staff. It will be our pleasure to share your kind words with Margo and Dee. Thank you again for your recommendation, and we look forward to welcoming you to Pittsburgh Marriott City Center again soon. Sincerely, Thomas Murtha Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ken S wrote a review Jan 2024
1 contribution
Every thing was great. Easy check in/ check out.Breakfast was good! Valet parking also great. We stayed January 27 for the penguins game and very close to ppg paints arena. Just across the street! I would definitely stay here again if in Pittsburgh for a game!
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Owner at Pittsburgh Marriott City Center
Responded 4 weeks ago
Dear F8364PDkens, We are thrilled to hear that our proximity to the PPG paints arena enhanced your stay with us. It's always exciting to accommodate fans like yourself and to be a part of your penguin's game day experience. We hope the convenience of our location helped make your visit both memorable and hassle-free. We are also glad you loved our delicious breakfast and that our devoted associates took good care of you. We are excited to welcome you back to Pittsburgh Marriott City Center on your next game-day adventure! Sincerely, Thomas Murtha Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Coach M wrote a review Jan 2024
3 contributions
We held our daughter's wedding at the Pittsburgh Marriott City Center. Kudos to Sonja [event planner] and her team!! She was a great communicator and her attention to detail was top-notch. The event staff was very professional and provided an incredible experience for our wedding families and our guests. We received numerous comments on the food - many said it was one of the better prime rib & salmon that they have tasted. Thank you for an incredible experience!
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Date of stay: December 2023
Value
Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Owner at Pittsburgh Marriott City Center
Responded 7 Jan 2024
Dear richm903, Congratulations to the delightful couple! It was an honor to host your daughter's wedding and play a small part in such a special time in your life. We appreciate you mentioning all the details that made your stay perfect, including the conscientious efforts made by Sonja and our culinary offerings. Thank you for choosing Pittsburgh Marriott City Center and for sharing your generous review. We would love to be a part of celebrating their future anniversaries and we wish them all the best. We look forward to making more memories with you. Sincerely, Thomas Murtha Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Wayne B wrote a review Jan 2024
Midlothian, Virginia198 contributions53 helpful votes
We stayed here to catch a Pens game. Normally we stay outside the city but the other couple wanted to be as close to the arena as possible. I used the electronic check in and mobile key. This was a nice feature, zero contact with hotel staff. Our room seemed pretty clean but I picked up a USB charger and other small items off the floor, stuff that absolutely should have been noticed by the housekeeping staff. This made me question the overall cleanliness. Two of the lights in the room weren't working, (desk lamp and one next to the bed) something it seems as if the staff should notice during cleaning. This hotel has over 400 rooms but only 2 elevators were working. People were sneaking to use the freight elevator. When we initially arrived, only one elevator was working. I get it, it's mechanical but....we were also told the hot water had been out before our arrival. As I said, we were here for hockey, nothing made it seem as if the hotel staff was prepared for the onslaught of fans and guests. New Year's Eve, we celebrated nearby and returned around 1230a, the bar was already closed. NYE? Wow. For the price of the room, it wasn't worth it. I have a non refundable reservation for later in 2024. If it wasn't for losing money, I would not stay again. Also, no in/out privileges for the garage. $$
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Date of stay: December 2023Trip type: Travelled as a couple
Room Tip: Across the street from PPG Paints Arena. Schedule a front end alignment for your car after the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Owner at Pittsburgh Marriott City Center
Responded 5 Jan 2024
Dear 733wayneb, Thank you for choosing to stay with us while you were here to attend the game in the area. We sincerely apologize for the issues you encountered in your room and for the hot water outage during your stay. We understand the inconvenience and the frustration these issues must have caused. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Thomas Murtha Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Moondoggie1957 wrote a review Dec 2023
Woodbridge, Canada585 contributions177 helpful votes
We had a bite to eat plus some pints prior to catching a Penguins game during our recent boys trip to Pittsburgh. The food was good & the beer was cold plus it was next door to the arena. We couldn't ask for anything more!
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Date of stay: November 2023
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Owner at Pittsburgh Marriott City Center
Responded 23 Dec 2023
Dear Moondoggie1957, Thank you for being our guest and for your wonderful review. We are delighted to know that our location was perfect for your needs. We are also glad that you enjoyed our delicious food and beverages at our in-house restaurant. It was a pleasure serving you, and we look forward to welcoming you all back again. Sincerely, Thomas Murtha Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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rowingman wrote a review Nov 2023
Washington DC179 contributions172 helpful votes
Obviously the review below about valet parking met the same super great front desk staff I dealt with. Made a reservation for family member using Bonvoy points. Called the hotel 3 days before check in to provide the guest name. "Got it" said the front desk, "noted on the reservation." Fast forward 3 days. My guest gets to the hotel, and despite presenting physically the printed email confirmation of the reservation, where I stated "I called the hotel, they have your name on the reservation, you are all set", they denied her the room because she is not me. On objecting, the front desk literally said "blame Bethesda" (HQ of Marriott). "That is against policy." I called the front desk, and was told exactly the same. Quote: "you are violating Marriott policy." I asked how, after a lifetime staying in Starwood/then Marriott/Lifetime Titanium/five years of nights living Marriotts suddenly it is my fault I am violating a policy that I am unaware of. I have gifted room nights to family on many occasions, always called the property and provided the guest name, and have never been hassled. The super helpful (sarcasm) front desk said the only resolution of this was for my guest to buy a room, and for me to file a claim with Bonvoy. "You will get an email from Bonvoy on how to file a claim, here is your claim number". No email ever received. Guest denied room. Still out the points. What happened to the word "hospitality"? Moved after one night to The Industrialist (Autograph Collection), which welcomed my guest, again using my Bonvoy points, no problem. Stay at The Industrialist and avoid the Pittsburgh Marriott City Center. And I am still out the 92,000 points I spent at this property for a room my guest was denied access to. Run away. Avoid. Bad Property.
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Date of stay: November 2023
Service
Trip type: Travelled with family
Room Tip: Avoid this property.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Owner at Pittsburgh Marriott City Center
Responded 1 Dec 2023
Dear rowingman, Thank you for taking the time to share your review. Please accept our apologies for the reservation-related concerns outlined and the service shortfalls you experienced. We make every effort to provide exceptional hospitality in all aspects; therefore, we genuinely regret that this was not your experience. We will share your message appropriately and thank you again for your patience. Sincerely, Thomas Murtha Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bernie B wrote a review Nov 2023
Scranton, Pennsylvania8 contributions1 helpful vote
This hotel used to be our go to place in Pittsburgh because of the amenities. Now there is no more shuttle bus or even room service. Room was sub par. Black mold on ceiling in bathroom. The room was warmer with the heat turned off. So the straw that broke us was at checkout. I asked for a copy of my receipt. Upon checking it there were charges for valet parking for each day, three. When I checked in on Friday the person behind the desk said there was no valet staff till Monday. I asked where I could park my SUV as it was over six feet tall, garage has a very low ceiling. He instructed me to park in the valet area. Vehicle did not move until we checked out on Sunday. So fast forward to the checkout process. I asked how they could charge for valet parking when there was no staff to do this. This is where the rudeness kicked in. Parking is not free she said. And we only reopened after three years last January. No idea what that means. I told her who gave me the parking info and she said he would be dealt with accordingly but parking is not free as she was becoming increasingly combative. At this point I just left the place vowing to my family to never stay here again.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Owner at Pittsburgh Marriott City Center
Responded 30 Nov 2023
Dear bernardb25, Thank you for your honest feedback. We apologize for not meeting your expectations and are also sorry for the issues you encountered in your room. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Furthermore, we regret to learn that you experienced a billing discrepancy regarding our valet parking and are concerned about the way it was handled. We appreciate you bringing this to our attention; we would be happy to take a closer look at your concern and relay this appropriately to ensure it is resolved. We are grateful for your patience in the meantime. Sincerely, Thomas Murtha Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Carla S wrote a review Nov 2023
Washington DC, District of Columbia18 contributions1 helpful vote
I stayed 9/29-10/1 and had 2 rooms. The first day was fine but on the second day we didn't have air conditioning and it was hot! After asking for fans, 1 room got a fan immediately. For the other room it took about an hour during the time we were dressing for an event. Awful. The staff was very apologetic but that's where it ended - no action behind the apologies. At checkout I was told a manager would call me so after a week of hearing from no one, I called and was promised points and a refund by Daisa. For days Daisa nor the operations manager Thomas Murtha would take or return my calls. All said and done and after contacting corporate, I got points but no refund as Daisa conveniently denied that she promised a refund. Plus: The valet staff was great. Very disappointing NON- MARRIOTT quality experience. Wouldn't recommend
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Find another hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Divina Rice, Guest Services / Front Office at Pittsburgh Marriott City Center
Responded 17 Nov 2023
Dear Value guest, Thank you for taking the time to share your recent experience during your stay from September 29th to October 1st. We genuinely appreciate your feedback as it helps us identify areas for improvement. We sincerely apologize for the inconvenience you faced with the air conditioning in one of your rooms and the subsequent delay in providing a solution. It's disheartening to learn that our efforts to rectify the situation fell short of your expectations, especially during a significant event. We are grateful for your recognition of the valet staff, and we will ensure your positive feedback is shared with the team. Regarding the issues you encountered post-checkout, we take your concerns seriously and want to address them promptly. Please accept our apologies for any frustration caused by the lack of communication from our associates. We understand the importance of resolving such matters efficiently and will investigate the breakdown in our communication process. To ensure that your concerns are thoroughly addressed, we recommend reaching out directly to our General Manager, Mr. Jon Mathews, at jon.mathews@marriottpittsburgh.com. Mr. Mathews is committed to ensuring our guests have a positive experience, and he will personally oversee the resolution of your concerns. We genuinely value your feedback, and we hope to have the opportunity to regain your trust in the future. Please do not hesitate to contact Mr. Mathews directly, and we assure you that your concerns will be given the attention they deserve. Thank you again for bringing this to our attention, and we look forward to the possibility of welcoming you back to Marriott Pittsburgh for a much-improved experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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msm40 wrote a review Nov 2023
Philadelphia, Pennsylvania39 contributions25 helpful votes
we have been waiting for the Marriott to reopen since covid ended. it is my favorite marriott property. we travel to pittsburgh at least once a year to see the penguins. hotel is located across the street from ppg arena. it is also located across the street from the catholic church which is so helpful when spending the weekend in the city. we stayed at the hilton the last couple years as the marriott was closed. there is no comparison. the marriott far exceeds that hilton. we had several issues when staying there. also stayed at the Renaissance. while it was a nice hotel, the convenience the marriott city center offers is why it is our choice when going to pittsburgh. the staff at the marriott is great as well. would like to say a special thank you to William at the front desk. check in was smooth, easy and pleasant. he was a big help to us on our stay. my only complaint would be the breakfast closes at 11 on weekends. as i mentioned we attended church on sunday and when we got back breakfast was closed. i think on weekends they should keep breakfast available at least until noon. will be back again!!
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Date of stay: November 2023
Value
Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Owner at Pittsburgh Marriott City Center
Responded 21 Dec 2023
Dear Msm40, Thank you for being our valued guest and for your detailed feedback. We are pleased to know that your overall experience was wonderful. We are glad that you enjoyed our clean accommodations, excellent service, and our attentive associates. We will share your kind comments with William and he will appreciate it. However, we are sorry for the inconvenience you had with the breakfast. Our timings are listed on our website, and we will share your suggestions with the appropriate team. We appreciate your patience, and we look forward to welcoming you back soon. Sincerely, Thomas Murtha Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$268 - $386 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott pittsburgh city hotel pittsburgh, pittsburgh marriott
LOCATION
United StatesPennsylvaniaPittsburghDowntown
NUMBER OF ROOMS
402
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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PITTSBURGH MARRIOTT CITY CENTER - Hotel Reviews & Price Comparison (PA) - Tripadvisor

Frequently Asked Questions about Pittsburgh Marriott City Center
Which popular attractions are close to Pittsburgh Marriott City Center?
Nearby attractions include PPG Paints Arena (0.1 km), Allegheny County Courthouse (0.4 km), and Speakeasy (0.4 km).
What are some of the property amenities at Pittsburgh Marriott City Center?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Pittsburgh Marriott City Center?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Pittsburgh Marriott City Center?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pittsburgh Marriott City Center?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Pittsburgh Marriott City Center?
Conveniently located restaurants include Eddie V's Prime Seafood, The Commoner, and Terrace Room.
Are there opportunities to exercise at Pittsburgh Marriott City Center?
Yes, guests have access to a fitness centre during their stay.
Is Pittsburgh Marriott City Center located near the city centre?
Yes, it is 0.6 km away from the centre of Pittsburgh.
Are pets allowed at Pittsburgh Marriott City Center?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Pittsburgh Marriott City Center offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Are there any historical sites close to Pittsburgh Marriott City Center?
Many travellers enjoy visiting Heinz Memorial Chapel (3.4 km), Phipps Conservatory and Botanical Gardens (3.8 km), and Point State Park (1.5 km).