Best Western Hunt'S Landing Hotel Matamoras/Milford
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Best Western Hunt'S Landing Hotel Matamoras/Milford
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3.5
#2 of 2 hotels in Matamoras
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Value
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Located in Matamoras,PA, the Best Western Hunt's Landing Hotel Matamoras/Milford is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Best Western Hunt'S Landing Hotel Matamoras/Milford
230 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nothing special but clean and welcoming. Rooms in the back face a pond with geese, a groundhog, a heron, and a rabbit. The door to 415 requires a forceful, quick, upward pull on the handle. Fix that.!
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Best Western Hunt'S Landing Hotel Matamoras/Milford
Responded 12 Aug 2021
itherandJuan, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We want you to know that your feedback and description of your experience at our hotel is of utmost importance to us. We hope to see you again when your travels bring you back to the area!
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I have stayed in this BW several times in past years, and have been happy. This time the place did not meet my expectations. 1) The room was freezing, the AC set at 61 deg. We actually had to turn the heat on for a long while to warm up. 2) The bathroom - toilet, sink & floor - were dirty with hairs and specks and soap scum. (And the hotel is supposedly "COVID Clean"??) 3) The DISH tv service wasn't working. 4) The breakfast tables were not clean. We picked the cleanest to sit at; I watched a man ask the attendant to clean a table for him (she was standing by idly chatting with other staff)....While the setting is lovely, with grounds abutting the Delaware river, and the location very convenient, I would hesitate before staying here again. *Breakfast buffet was quite good, and beds were comfortable, which is why I am raising the rating up to a 3. Management needs to wake up.
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Date of stay: August 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Best Western Hunt'S Landing Hotel Matamoras/Milford
Responded 29 Aug 2021
Hi JacktheLad17, Although you like the breakfast buffet and the beds were comfortable, we apologize for the difficulty you experienced with our service. We have a very stringent protocol for issues such as yours. It is not like us to deliver poor accommodations and we will work our hardest to get back to the standard we are known for. We have implemented many new guidelines and procedures for cleaning in our hotel rooms. We focus on "high touch" areas that could harbor germs and have implemented additional cleanings of those areas, in addition to other steps we are taking around the hotel, to protect our guests and staff members. We are working to improve the problems areas mentioned in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention
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Hotel was generally clean. My room had a musty/urine smell in the bathroom and housekeeping responded immediately to remedy the issue. Front desk staff was friendly, knowledgeable, and responsive. My dog and I enjoyed our stay after a long day of hiking and traveling.
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Review collected in partnership with Best Western
Date of stay: August 2020
Value
Rooms
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Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Best Western, Guest Services / Front Office at Best Western Hunt'S Landing Hotel Matamoras/Milford
Responded 5 Oct 2020
Thank you for your review! We are working to resolve the issues that you presented to us to make each stay better. We are glad that you had a good stay with us and hope to see you again soon! All the Best!
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On a rainy/snowy night on the day after Christmas, 2022 we pulled in to the hotel parking lot from I-84 without a reservation. They had room enough that they could accomodate our request for a low level room. Very clean and very comfortable room, quiet, too, even though it was close to the elevator. The rate was reasonable and the clerk was able to honor my request for a Veteran's discount. The breakfast in the morning far exceeded our expectations and Barbara, the hostess, provided personal service a grand variety of breakfast options. She was indeed a superlative representative for the hotel and a delightful hostess for the dining room.
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Date of stay: December 2022
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Sleep Quality
Room Tip:Just ask. The clerks were helpful.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Do not go to this Best Western. The housekeeping staff does not wear masks to clean the rooms. The front desk staff usually don't have masks on, until you walk up and then they only cover their mouths. The restaurant staff don't wear masks that are sufficient to keep you safe. I would never stay here again if provided a choice. And there is a Hampton inn right next door - so I guess I have a choice. This hotel was dirty and dingy to start, the staff only brings it further in the toilet.
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Review collected in partnership with Best Western
Date of stay: October 2020
Value
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Location
Cleanliness
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Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Best Western, Guest Services / Front Office at Best Western Hunt'S Landing Hotel Matamoras/Milford
Responded 25 Apr 2021
We're so sorry that your stay did not meet our high expectations. We do make sure that our staff is wearing provided PPE at all times. We hope that you will come and stay with us again so that we can earn a better review from you in the future.
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I had an amazing experience with the best western.The staff are amazing they are very respectful,polite,helpful and very friendly.The rooms are very spacious,clean and the beds are very comfortable. The hotel is very clean and the staff all take precautionary measures to ensure they safety of the guest and definitely practice social distances and wear there masks
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Review collected in partnership with Best Western
Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laura Quintiliani, General Manager at Best Western Hunt'S Landing Hotel Matamoras/Milford
Responded 25 Apr 2021
Hello, Thank you for your review! We are glad that you had a great stay with us and hope to see you again soon! All the Best!
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An ongoing power outage made me not want to stay home overnight in a cold, dark house. I contacted the local Best Western and found out not only did they have power, but they had available rooms, a heated indoor pool and free breakfast. Our power returned just as we were heading out the door but we decided to go anyway. We had such a delightful evening, with the pool entirely to ourselves, that we will probably do this again, just for fun. Reasonably priced, so we didn’t at all break the bank.
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Review collected in partnership with Best Western
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laura Quintiliani, General Manager at Best Western Hunt'S Landing Hotel Matamoras/Milford
Responded 25 Apr 2021
Hello, Thank you for your review! We are glad that you had a great stay with us and hope to see you again soon! All the Best!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As we travel back and forth from Maine to Florida this has, for numerous years been our first stop heading south, last stop going north. Reliable, clean, accepted pets.
Unfortunately our stay last night has prompted us to find a new stop.
The room was very “worn”, door knobs on bathroom door barely hanging on, hole in the wall from entry door smashing into it, “sketchy” group hanging outside for long periods of time (as well as during the night smoking on walkway outside bedroom), people fighting upstairs until 3:45 a.m. ( yes, I did call front desk), worn out carpeting, ceiling tiles which support bathroom fan about to drop, a very “tired” room for the price.
Spoke with front desk in the morning ( who was pleasant), and mentioned that I was the person who complained during the night. “Oh, I’m sorry,” was the response. I guess I should have expressed my disappointment in our overall stay but I don’t think she really cared.
So, moving on to Milford, PA for our return trip back in May!
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Date of stay: March 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laura Quintiliani, General Manager at Best Western Hunt'S Landing Hotel Matamoras/Milford
Responded 25 Apr 2021
Hello, We're so sorry that your stay did not meet our high expectations. Unfortunately, we are still conducting renovations and hope that you will come to see us in the future, when we can provide all of our services and amenities again. I can speak to you at any time about any issues you had here. Please feel free to email us at frontdesk@bwhuntslanding.com or call the Front Desk at any time. All the Best!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Needed a dog friendly hotel on a budget and near Milford, PA. This place checked all the boxes. Great first floor room that was large, clean, and perfectly situated. Close to a variety of restaurants that were offering take-out service (definitely recommend Perkins for breakfast) and just off the highway to get out to hiking along the McDade trail and other sights nearby. The hotel even offers a fenced dog run on the property along with a beautiful back patio. The staff could not have been nicer and even offer dog treats.
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Date of stay: June 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Best Western, Guest Services / Front Office at Best Western Hunt'S Landing Hotel Matamoras/Milford
Responded 17 Aug 2020
Hi, April, Thank you for your review! We are glad that you and your furry friend had a great stay with us and hope to see you again soon! Paws up! All the Best, Best Western Inn at Hunt's Landing Staff
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
While I've not stayed here directly, I had the pleasure today to speak with Erika, one of the managers, and had a special request. We are bringing in several of our special operations people from other parts of the country to support local critical infrastructure security and food supply chain safety. I had asked if there was a very special room rate for out team, and I didn't have to ask twice, and Erika did not have to run it by her manager for approval. This is what I call customer service at its very best--other hotels that we tried but were unwilling to be flexible, could learn from this. Thank you again Best Western Inn at Hunts Landing, and thank you Erika.
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Date of stay: April 2020
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ryan S, General Manager at Best Western Hunt'S Landing Hotel Matamoras/Milford
Responded 13 Apr 2020
Thank you for your review of the Inn at Hunt's Landing. Our Best Western in Matamoras is proud to remain open and support our community during this difficult time. All of our team members are empowered to help those in need and make critical decisions so that we can focus on keeping our hotel clean and safe.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Matamoras area.
PRICE RANGE
$185 - $218 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western inn at hunt`s landing hotel matamoras, best western hotel matamoras, best western matamoras, matamoras best western
FORMERLY KNOWN AS
Best Western Inn at Hunt's Landing
LOCATION
United StatesPennsylvaniaPocono Mountains RegionMatamoras
NUMBER OF ROOMS
109
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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