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Tru by Hilton Lancaster East

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2320 Lincoln Highway East, Lancaster, PA 17602
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$165
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (102)
Room & Suite (37)
Dining (13)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Tru by Hilton Lancaster East
Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 44 hotels in Lancaster
Location
Cleanliness
Service
Value
Mix quaint with modern at the new Tru by Hilton Lancaster East. Located in the heart of Amish country, you'll be close to unique attractions, shopping and several corporate headquarters. Find just the right balance in each room with free WiFi, plenty of natural light and a comfy mattress. Breakfast is fun again. From healthy to indulgent, selection abounds with our 'Build your Own' Breakfast toppings bar featuring 30 sweet and savory toppings for cereal, bagels, yogurt and more. Grab snacks, drinks, light meals and single-serve wine and beer in the 24/7 market. A four zone lobby lets you work, play, lounge and eat. Energize in a fully equipped fitness center, then unwind in the indoor heated pool. Affordable travel now comes with unexpected things - like certainty.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Saltwater pool
Breakfast available
Breakfast buffet
Vending machine
Baggage storage
Convenience store
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Laundry service
Self-serve laundry
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Room features
Air conditioning
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee
559Reviews7Q+A46Room tips
Traveller rating
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Popular mentions
juswil520 wrote a review 22 Jan
Pittsburgh, Pennsylvania1 contribution
As a loyal Hilton customer, I would put the Tru brand toward the bottom of their offerings. Cheap construction makes for quickly deteriorating hotel. For this stay gym was dirty, breakfast barely average, dirty room floor. 2nd visit to a Tru….same feeling both times
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Review collected in partnership with Tru by Hilton
Date of stay: January 2022
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MrTeach393 wrote a review Jul 2021
Jersey Shore, New Jersey2 contributions1 helpful vote
Hotel's Favourite
CLEAN and UPDATED hotel! One of the few hotels that actually allows self-serve complimentary breakfast. All of the staff was great especially DAVID. He was very friendly and always willing to help. The location is perfect with various restaurants within walking distance. Will return for sure.
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Date of stay: June 2021Trip type: Travelled as a couple
Room Tip: 5th floor was great
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Response from Billie Frost, Sales at Tru by Hilton Lancaster East
Responded 7 Jul 2021
Dear MrTeach393, Thank you so much for the amazing review. David is truly an asset to our hotel! We are so pleased to hear that you had a wonderful stay and look forward to your return when you are back in our area. Thank you again and safe travels
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Harewego wrote a review 3 Jan
Rocky Point, New York248 contributions198 helpful votes
I am an all in Hilton brand customer. I'm a Diamond Honors member. I've stayed in every type of Hilton brand hotel. But the Tru brand just doesn't seem to fit. No drawers in any room. Open rack for hanging clothes so no closet. A simple 12-inch rail shelf and a rolling desk with one chair in the room. So, with four guests in a room you must share one chair. There is more shelf space in the bathroom for towels then your own clothes. We passed on the breakfast as it was bare minimum. Although they offered 24 hr coffee, it sure wasn’t 24hr hot coffee. The cable service was sporadic at best. Certain channels worked all the time, some not as much. Housekeeping was non-existent. They were there but never cleaned our room. We followed the guidelines and requested housekeeping every night before and we stayed four nights without one room cleaning. And every time the front desk just wrote down our request on a sticky note. I even ask them to put it in their system on the third attempt and another person, (whom I assume was housekeeping) said it would get done. Never did. So, we acquired our own towels from the front desk and put out our own trash throughout. Because we used the app to assign our room and get our digital key, the only interaction with the front desk was for when we needed something. Never did they remotely realize I was a diamond member so for those who are Hilton Honor members, your membership rank and ‘perks’ is irrelevant here. The lobby is true millennial open floor concept. Breakfast, front desk, pantry, seating and game area are all in one space. Only during breakfast did the area get crowded. The weight room was small however I didn't see anyone use it. Indoor pool. When we returned from our New Year’s Eve event around 1:30 am, we found the front desk person lounging in one of the seating area’s as if he was home on his own sofa. As for Covid mandates, there weren’t any. Maybe because it was Pennsylvania thing but no one except us wore masks. I think I’ll keep my minimum Hilton standards to the Hampton Inn brand. At least they do housekeeping.
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Date of stay: December 2021
Value
Location
Service
Room Tip: Bring ear plugs. Rt 30 side extremely noisy at all hours, even on the 5th floor.
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mchalmers04 wrote a review 2 Jan
Baltimore, Maryland1 contribution
We stayed for New Year’s Eve and had an incredible experience with the hotel. It was clean and spacious, it was also very accommodating for disabilities including roll in showers and shower seats! The location is perfect being in walking distance to shopping and dining as well as being close to the rolling hills and fields of Pennsylvania!
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Review collected in partnership with Tru by Hilton
Date of stay: December 2021
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Ryan S wrote a review Dec 2021
Los Angeles, California103 contributions116 helpful votes
We stayed here for two nights on December 23 with just a party of two. We picked the room on the App prior to arrival on the top floor (5th). Overall, we were rather disappointed, mainly due to the cleanliness of our room. First, the positive. This property lives up to the Tru by Hilton brand. They are smaller and smart rooms that are smaller on space but big on value. The lobby is bright and clean with places to hang out and a good continental breakfast. We did not use the pool or fitness center, so I cannot comment on that. Although we did not interact with the front desk that much, they seemed friendly -- except one night we walked into the lobby and there was one employee just curled up in one of the pods, with no intention of getting out or greeting us. The room....oh my. The good news is that the bed and linens were clean! The bathroom needed a lot of work. First of all, there were toenail clippings all over the bathroom floor when we arrived. So, clearly that floor was not cleaned at all. They also need to do standard maintenance cleaning in these bathrooms. The corners of certain areas of the shower were turning orange and the corners of the floor in the bathroom looked like they had decades of dust and dirt just baked into the corners of the bathroom. All the would have to do is maybe four times a year concentrate on really getting into the corners of the rooms to avoid this. It is down right disgusting. There is also a large, what appears to be a bleach stain, in the back parking lot -- that looks like the outline of a dead body. I'm guessing it wasn't; however, it is weird looking out at that. This has the potential to be a great property. I'm not saying anything too bad about the housekeeping; however, there needs to be someone that oversees the cleaning to make sure it is done properly. It can't be that difficult.
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Date of stay: December 2021
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PRICE RANGE
US$120 - US$254 (Based on Average Rates for a Standard Room)
LOCATION
United StatesPennsylvaniaLancaster CountyLancaster
NUMBER OF ROOMS
112
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Frequently Asked Questions about Tru by Hilton Lancaster East
Which popular attractions are close to Tru by Hilton Lancaster East?
Nearby attractions include The Amish Farm and House (0.7 km), American Music Theatre (0.9 km), and Dutch Wonderland (0.7 km).
What are some of the property amenities at Tru by Hilton Lancaster East?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Tru by Hilton Lancaster East?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Tru by Hilton Lancaster East?
Guests can enjoy free breakfast during their stay.
Is parking available at Tru by Hilton Lancaster East?
Yes, free parking is available to guests.
What are some restaurants close to Tru by Hilton Lancaster East?
Conveniently located restaurants include Texas Roadhouse, Lancaster Brewing Company Taproom & Grill, and Cracker Barrel.
Are there opportunities to exercise at Tru by Hilton Lancaster East?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Tru by Hilton Lancaster East?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Tru by Hilton Lancaster East?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Tru by Hilton Lancaster East?
Many travellers enjoy visiting The Amish Farm and House (0.7 km), Hunsecker Mill Covered Bridge (7.5 km), and Trinity Lutheran Church (7.9 km).
Is Tru by Hilton Lancaster East accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.