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The Sheraton Valley Forge King Of Prussia offers a refined atmosphere that many guests appreciate, particularly noting the grand event spaces and well-appointed rooms. While the rooms earn praise for their spaciousness and equipment, some travelers have reported maintenance issues.
Opinions on cleanliness and service quality vary; there's commendation for the cleanliness of rooms and the friendliness of staff, but also criticism for inconsistent cleaning standards and slow service. Guests have mixed feelings about the value, with some dissatisfaction regarding the cost relative to the offered amenities.
Atmosphere
Elegant
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Well-appointed
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I travel often for work and of all the hotel chains, I try to stay at a Marriott-branded hotel. I chose this Sheraton because I was impressed with past stays at other Sheratons. Comparatively speaking, this one was one of the nicer ones and was much quieter (no conferences going on during my stay).
I was really impressed with the rooms... spacious, very nice layout. One thing I didn't like about the room was that the shower stall didn't have a door. It was just a pane of glass. Everytime you walked in, water would splash all over the floor and you'd have to use a towel to clean it up. Not only that, you have to crank up the heat because you'd get a draft of cold air while you were showering. It's not particular to my room because my coworker's room had the same design.
The reason I'm dropping my rating (which would have been a 5) is because the one time I needed housekeeping, I come back to find selective things in my room taken. I had a 8-pack of Cokes in the fridge, with an apple, cookies on the desk, shampoo, cologne, hair product on the counter (next to my toiletry bag). When I came back that evening, those things listed above were thrown away, yet all my other stuff was left intact (contact solution, toothpaste, toothbrush, hairbrush, clothes, suitcase, etc).
I complained to the front desk upon checkout and they supposedly gave me some Marriott Bonvoy points but still... it's a major inconvenience to find all your stuff taken.
So if you plan on staying here, hide your stuff or put it in your car. The housekeeping will take it.
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Date of stay: February 2020
Value
Rooms
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ryansvf480, Public Relations Manager at Sheraton Valley Forge King Of Prussia
Responded 11 Feb 2020
Dear Hyoun K, Thank you for choosing to stay at the Sheraton Valley Forge Hotel and providing your honest feedback. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. As a teachable moment, I have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this type of issue from occurring in the future. Once again, thank you for your feedback. I hope to serve you again whenever your travels bring you back to King Of Prussia
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We are in a very nicely decorated room (mid century modern!). The room is clean and the bed in comfortable. The hotel is undergoing renovations and our room is newly renovated. The TV is nice and the internet is fast. The deal breaker is that the shower in the room has 2 fatal flaws. First flaw - the shower is only partially enclosed and water sprays into the bathroom and onto the tile floor, potentially a slipping hazard. Second flaw - there is no way to adjust the water temperature without getting into the shower due to the location of the partial enclosure. You must get into the shower to turn it on and adjust it, so you're getting wet while trying to get the temperature right. The obvious solution would be to replace the half wall with a door so you could adjust the water without stepping in, and to enclose the remainder of the shower so water doesn't spray all over the place. Too bad, it is otherwise a nice hotel with good amenities.
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Date of stay: November 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brad Swales, General Manager at Sheraton Valley Forge King Of Prussia
Responded 28 Nov 2021
Dear Alan - Thank you for taking the time to provide us your feedback about your recent stay. Our mission at the Sheraton valley Forge is to deliver exceptional hospitality and I am disappointed to hear that we did not achieve this during your visit. I apologize for the issues you encountered with the design of the shower and I am very sorry that you were inconvenienced in any way. However, I am glad that you enjoyed the comfort of our newly renovated rooms. Thank you again for your thoughtful feedback and for choosing the Sheraton valley Forge for your hospitality needs. We hope to serve you again soon. Kind regards, Brad
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I will say I have been excited to write this review. After the stays I’ve had elsewhere in 2022, this was one of the very top stays. I was hesitant to stay here, but glad I did. The hotel was conveniently located to the nearby mall in King of Prussia, PA and Valley Forge both were close driving distance. You can part on the side and back parking lots. It was a busy parking lot when I arrived Friday night, but cleared up the weekend I was there.
The front desk greeted me immediately when I got there late at night. They had a gorgeous lobby setup for the holidays with fireplace going and a huge tree. What a grand entrance. The gym was very nice, and at most I saw one other person using it during my weekend stay other than me. The lobby also has a bar. When using elevators be careful as the main lobby isn’t on floor 1; it feels like it but it’s not.
The room was great. Clean linens, bathroom, and room. I really liked it!! Getting to the room was difficult at first as the numbers are not clear as I went the wrong way around to my room. It’s a square with courtyard rooms in the middle, so you won’t get lost more than 5 minutes…just keep going around and you’ll find your room. One complaint is there no shower door, and you will be power washing the bathroom with the shower. It redeemed itself with the strong pressure of the shower head which was great!! Not many hotels have this great of shower head. It will have water exiting the shower…they really need a full shower door. The small touch on the bed of leaving Hershey’s Kisses was nice with being in the state Hershey is in…applause for that too. HDMI devices you bring will work; just plug into the box on the back under HDMI 2 and select direct connect from the TV menu.
Upon checkout the customer service continued. Sarah M said farewell to me at check out. Very enthusiastic and friendly along with her other coworkers. She did make the visit even better. No real complaints here; it was a perfect stay. Excellent job to the employees and management.
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Date of stay: December 2022Trip type: Travelled solo
Room Tip:Lobby is not on floor 1; use caution when selecting floors on the elevator. Doors from the rear...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steven Spear, General Manager at Sheraton Valley Forge King Of Prussia
Responded 7 Jan 2023
Geocon04- Thanks for your recent review of the Sheraton! We are very excited to hear the great comments and will be sure to share with the team your feedback! We hope to see you again in the near future! Safe travels!
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This hotel seemed like it was going to be a clean, pleasant place to stay but unfortunately it was one of the worst hotel rooms we have stayed in. The shower had mold lining the entire inside and the grout was black, no water pressure in the shower and the sink sounded like pipes were going to break when you turned it on, the circuit covers/plates were loose and hanging from the wall, there was dust in multiple places in the bathroom and around the bed, the bed was made with no fitted sheet but a standard sheet covering the mattress, and the duvet cover was ripped and kept coming apart. The shower did not have a door but a pane of glass covering half the shower so water was spritzing everywhere. The only positive part about this hotel was the front desk staff who were always kind, cheerful and greeted you. Due to the room cleanliness of this hotel I will not recommend this hotel and would rather send them to the Embassy Suites Valley Forge where the rest of my family stayed recently and really enjoyed it.
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Date of stay: October 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brad Swales, General Manager at Sheraton Valley Forge King Of Prussia
Responded 14 Oct 2020
Thank you for sharing your feedback with us. I am very sorry for your less than acceptable experience as you should not have encountered these room issues. I am so glad to hear that our front office staff was friendly & professional. It is through thoughtful feedback such as yours that will allow us to make improvements to our facility and operation. Thank you again for your feedback and I hope you will allow us to regain your faith in us on a future visit. Kind Regards, Brad
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I was an attendee for the Delta Prayer Breakfast on Saturday 4/20 and I stayed overnight on 4/19 in room 422. I was not pleased with the cleanliness of the hotel. The Haverford Room where my organization was allowed to store items for the breakfast had black linen that was soiled , had crumbs and a hair on it. All 4 of them. The cream linen on the round tables were badly wrinkled. Wrinkles were everywhere in the hotel. I noticed on the tables during the breakfast, some of the napkins were nicely folded but badly wrinkled. It was too many and too late to ask for them to be replaced. My room had a fridge that had build-up of spills in crevices that was noticeable . I asked for it to be cleaned and the man from housekeeping (who was very kind and responsive) scrubbed as hard as he could and could not get it out. When it's not crude from your own food, you don't want to put your food next to it. When my roommate went to the front desk to ask for the fridge to be replaced, she was given a rude reply, "I'm not switching out that refrigerator unless it is broken!" The maintenance man named Dennis , was more kind and hospitable. He searched and found a fridge that was not being used and in better condition and changed it out. He didn't have to do it, but he wanted to help us feel better about our Sheraton experience. He and the housekeeping gentleman saved this review from being terrible. I am only giving it 5 stars because I want Mr. Dennis to get his $10. He deserves more.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nick M, General Manager at Sheraton Valley Forge King Of Prussia
Responded 23 Apr 2024
Cheried841, Thank you for the honest feedback. We use reviews like this to improve the guest experience. I hope we have a chance to see you again and show you the improvements we've made.
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I’ll admit that I was a little nervous after reading some reviews prior to our stay but I can now confirm that we were treated well and our room was spacious, comfortable and spotless. We requested a higher floor room which was accommodated immediately and all the essentials were available there. We were only there for one night so we did not need the amenities but my picky requirements for a brief hotel stay were met. I will return if I’m ever in the area again.
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Date of stay: May 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Kosobud, General Manager at Sheraton Valley Forge King Of Prussia
Responded 17 Jun 2022
Thank you for your great review! We will be sure to share your kind words with our team. They take great pride in their work and always enjoy hearing what our guests have to say after staying with us!
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This hotel was very convenient for work and the room was really comfortable. The staff at reception were not able to help with anything I asked about during the two weeks I was there. Communal areas including the swimming pool are a bit tired. The wifi was next to useless so I couldn't join early morning meetings from my room. In the first week there was no housekeeping service in my room whereas there was in the second week. I asked to be in a different part of the hotel in the second week as the noise from the swimming pool machinery was pretty loud in the first room I stayed in. This room also had some small black deposits under the pillows. Overall I would expect better from Sheraton and for the price.
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Date of stay: September 2022
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steven Spear, General Manager at Sheraton Valley Forge King Of Prussia
Responded 14 Nov 2022
Thank you for your recent review of our property. We apologize for the service and property issues, these issues are not typical at the property and we will look into each one to ensure they are taken care of before your next visit to the Sheraton Valley Forge. Safe Travels.
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This hotel was very clean but with convention crowds can be very noisy. The room we had was a living room divided from sleeping area by a wall with TV on each side and a dresser. Beware if you request a bathroom with shoelwer as the floors are high glossed covered and very slippery. Not a good feature for older people to have to navigate.
Also, the prices are pretty high so look fe e staying weekdays when prices are lower.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brad Swales, General Manager at Sheraton Valley Forge King Of Prussia
Responded 14 Sept 2021
Thank you for your patronage and also for your comments about your visit with us Leonard! We hope to see you again soon. Kind Regards - Brad
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I booked this hotel specifically because it had a pool. However, the pool water was extremely cloudy and didn’t look clean. The area around the pool was also dirty, with tissues and a bottle left lying around by previous visitors. I didn’t want my daughters swimming in it because the whole thing looked disgusting. Big disappointment.
The hotel charged $10 for internet access, which is crazy.
We requested a rollaway bed to be brought to the room. I had to ask again after six hours as no one brought it. The blankets they brought were filthy but I didn’t have the energy to complain anymore.
The air conditioner is extremely loud. For some incomprehensible reason, the bathroom door has a large glass panel in it. That means that if someone goes to the bathroom in the night and needs to turn on the light, the whole room is illuminated.
Positive: The room was very clean and there was no noise from outside the room. The carpet and furniture were in good condition. The staff was very accommodating about early check-in (although I must point out that “early” is relative: the hotel’s stated check-in time of 4pm is ridiculously late) and about the fact that I brought an extra child who decided to join us at the last minute.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Kosobud, General Manager at Sheraton Valley Forge King Of Prussia
Responded 16 Aug 2022
Dear Rebecca K, Thank you for taking the time to leave your feedback regarding your recent stay at the Sheraton Valley Forge. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues you experienced during your stay. I am personally following up with my team to ensure that these issues are resolved and remain an isolated occurrence. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to provide you with a better experience whenever your travels bring you back to the area.
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Rooms are clean; beds are comfortable; king suites with sofa beds are huge, but best of all they rock in the customer service department. All I can say is WOW! Their management should be proud. It felt like personalized service. All staff we dealt with were beyond friendly, helpful and personable. Shout out to Michael at the front desk, and Tyrone and Lola in events. You made our stay special. Thank you.
As an aside, just to address some negative reviews about areas that need refurbishing, it is normal wear and tear (not horrible by any means but not perfect) and they are working on it. No complaints from me.
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Date of stay: December 2021
Value
Cleanliness
Service
Room Tip:Take a king suite. They even put an extra mattress on the pull-out so we could use it without the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ben Graupen, General Manager at Sheraton Valley Forge King Of Prussia
Responded 16 Mar 2022
Dear MiddletownMom, Thank you for taking the time to review Sheraton Valley Forge, we sincerely appreciate your feedback. I especially appreciate that you've taken the time to recognize a few of our Team Members who work tirelessly to create memorable experiences for guests like you. Michael, Tyrone and Lola are all superstars and we will be sure to recognize them for their efforts. To add some color to your feedback regarding wear and tear- the hotel guest room renovation is nearly 100% complete and the rooms look amazing! We look forward to welcoming you and your family back very soon for a return visit.
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Yes, we accept small dogs weighing up to 30 lbs. A waiver is required to be signed upon checkin and the dog may not be left unattended in a room for any period of time.
Yes we have a complimentary shuttle that runs within 5 miles of the hotel, including the casino, from 7am until 10:30pm 7 days a week. We hope to welcome you to the Sheraton Valley Forge soon!
There are more places to choose from in the King of Prussia area.
PRICE RANGE
$255 - $413 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park ridge hotel
LOCATION
United StatesPennsylvaniaKing of Prussia
NUMBER OF ROOMS
180
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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SHERATON VALLEY FORGE KING OF PRUSSIA | UPDATED 2024 Hotel Reviews & Price Comparison (PA) - Tripadvisor
Frequently Asked Questions about Sheraton Valley Forge King Of Prussia
Which popular attractions are close to Sheraton Valley Forge King Of Prussia?
Nearby attractions include Escape Room Mystery (1.0 km), Bury The Hatchet King of Prussia - Axe Throwing (1.2 km), and Amazing Escape Room King Of Prussia (1.2 km).
