Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.0
#1 of 2 hotels in Kennett Square
Location
Cleanliness
Service
Value
The Hilton Garden Inn Kennett Square hotel of Pennsylvania is located in Philadelphia's suburban Chester County. In the heart of the Brandywine Valley, the hotel is conveniently located near: World-famous Longwood Gardens - less than a mile away, Winterthur Museum and Country Estate, Brandywine River Museum and Brandywine Battlefield, Historic Chadds Ford, Wilmington, Delaware and Philadelphia, Pennsylvania, Lincoln University, University of Delaware. The Hilton Garden Inn Kennett Square hotel of Pennsylvania is just minutes from many businesses including: Exelon, Genesis Health Ventures, Astra-Zeneca, DuPont, State Farm Insurance. Hilton Garden Inn Kennett Square hotel of Pennsylvania features: Great American Grill, 24-Hour Pavilion Pantry convenience mart, Complimentary 24-hour business center, Complimentary on-site fitness center, Wireless Internet service in public areas and guest rooms, Indoor heated pool and whirlpool, Two spacious meeting rooms with high-speed Internet access.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
I had a great stay at this hotel. Check in was expedient and friendly and the Hilton Honors snack bag was the greatest that I’ve received at any Hilton hotel. I believe it was Maurice that changed me in and told me about the local treats that were included in the bag. Hilton Diamond and gold members receive a voucher for a free breakfast or $10 credit in the pantry store. Breakfast was delicious and service by Ana was exceptional!! You can see why locals, that are not even staying at the hotel are coming to breakfast to enjoy the hospitality and food. I would definitely return to this hotel in the future!
Read more
Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex K, General Manager at Hilton Garden Inn Kennett Square
Responded 17 Feb 2023
Thank you for taking the time to leave this wonderful review, Kip! We're thrilled to know you enjoyed your stay at Hilton Garden Inn Kennett Square so much! We strive for excellence so we're pleased to hear you appreciated not only our fabulous amenities and Maurice, Ana and our friendly staff, but also our delicious breakfast! Your praise lets us know we're succeeding! We can't wait to host you again for yet another unforgettable visit!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I used the digital key service to open a dirty and or occupied room. After my discovery I went to the front desk and a staff member essentially said the room could possibly be occupied or never been cleaned. No apology offered. The facts state that housekeeping management needs training along with the desk staff. When I received a new room key I found a room that included one micro- bar of soap the size of my thumbnail. I returned to the desk and ask for soap. Same man as before said he had one bar and housekeeping would give him more in the morning. The tub was old and clearly repaired with some form of putty. I felt like I was staying at a flop house not a Hilton property. On a positive note the breakfast staff were great. I’m sure someone from this location will offer some cliched response about this review. Save your efforts and get your house in order or just close.
Read more
Date of stay: December 2022Trip type: Travelled on business
Room Tip:Avoid this location
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex K, General Manager at Hilton Garden Inn Kennett Square
Responded 5 Dec 2022
We appreciate you taking the time to share your feedback, Sunshine62033020304. Your experience is not up to the quality and standard we usually provide for our guests. It's unfortunate you had such challenges with our staff and that the condition of our property failed to exceed your expectations. We hold ourselves to a much higher caliber of service so we're happy to let you know renovations are scheduled for this January. We do hope you allow us another opportunity to share a more positive experience with you soon.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The reservation policies need reexamining. The reason for my 3 stars is that even though I reserved a King bed on the Hotels.com app, after the agent ran my card the agent tried telling us that the only rooms left were with 2 double beds and free water, snacks and breakfast. After going back and forth for awhile and expressing our dissatisfaction and asked to speak to a supervisor, she took a short walk into the office and then came back asking if we wanted a first or second floor King room. I felt badly for the young agent bc I am sure she was just following orders and was put in the uncomfortable spot. Guests should not have to be put in the position to have to argue for the room they reserved and paid extra for. The room and hotel were suitable otherwise.
Read more
Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TylerM2341, General Manager at Hilton Garden Inn Kennett Square
Responded 23 Jan 2020
Thank you for your feedback as I will look into why this happened
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I elected to stay here as a stopover on a 600+ mile trip and was delighted to find a clean, quiet indoor swimming pool in which to unwind. There was also a hot tub that I’d call a warm tub as it was not very not, but it and the pool were well-maintained and the water felt great.
The quiet, clean room was a typical straightforward Hilton room, with all the necessary amenities including a refrigerator with a small freezer, a crucial detail when traveling with food in a cooler.
And speaking of food, when I opted for the in-house café offering I chose the “chef’s special” which turned out to be a good strip steak with mashed potatoes and a salad, beautifully plated, which I enjoyed in the spacious and airy lobby. Similarly, breakfast was excellent, with food cooked to order. For this road-weary solo traveler this was a very relaxing dining option.
This hotel is situated convenient to Winterthur, Longwood Gardens and the Brandywine River Museum.
Read more
Date of stay: September 2022
Service
Sleep Quality
Room Tip:I was on ground floor near pool and exercise area, very pleasant, no complaints
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex K, General Manager at Hilton Garden Inn Kennett Square
Responded 26 Sept 2022
Thank you for taking the time to leave this wonderful review, kinnakeeto! We're thrilled to know you enjoyed your stay at Hilton Garden Inn Kennett Square so much! We strive for excellence so we're pleased to hear you appreciated not only our relaxing pool area and comfortable accommodations, but also our delicious dining options! Your praise lets us know we're succeeding! We can't wait to host you again for yet another unforgettable visit! Have a lovely day!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed for four nights and my room was not allowed to be cleaned. We are at the end of the pandemic so cleaning the room sometime during that long a stay should not be a problem. They said you have to stay a week to get the room cleaned and get fresh sheets and towels. A week seems arbitrary and It seems to only be a cost cutting tactic.
Read more
Review collected in partnership with Hilton Garden Inn
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We came to Longwood Gardens from MD for their beautiful Christmas displays and chose this hotel based on the positive reviews and close proximity to the gardens. We wanted a hotel close since we are traveling with our 2 year old who we know will be completely exhausted and wiped out by the end of the day. After a long (but fun) day at the gardens we arrived at the hotel and we’re informed that the elevators are out of service and we’d need to use the stairs at the very end of the hall. Took us 3 trips to haul all our luggage and bags with a tired toddler and pregnant momma in toe. Not offered anything to compensate for the inconvenience. Then we get to our room (junior suite-room 318) and the first thing I see when I open the door is a literal hole in the wall staring me in the face. Lovely. We enter the room and can immediately tell that this place needs serious help-water damage on ceiling, cracks on the wall, no working fan in bathroom, dirty bathroom floors, someone’s hair in the bed ( clearly not mine), damaged furniture, etc. The positive is that my toddler didn’t notice any of this and was happy to be on a fun trip with Mommy & Daddy, but I’m thoroughly disappointed. I can’t wait to return to longwood gardens but we won’t be staying here again.
Read more
Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex K, General Manager at Hilton Garden Inn Kennett Square
Responded 7 Dec 2021
We appreciate the feedback, Puglvr26. It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Waited 45 minutes in the hotel lobby with our belongings on a cart to get into our room while other guests registered and went to their rooms. Room was not ready. They told us we could use the pool while we waited; then said no. Ant hanging on the bathroom tub faucet in room. Temperature was 77 degrees in room. Stayed at 77 for several hours. Office manager said there was a special way to fix it. She fixed it but how were we to know? Neither TV worked. They had to reset both TVs. Also, remote was nearly dead. We replaced the remote batteries with batteries we brought. They gave us new batteries after we asked. Dining room closed. No hot breakfast. Gave us bottled water that split in half while holding the bottle. It spilled onto our carpet at home and stained the carpet--lots of water. We are attempting to get the stain out. Custodial staff was excellent.
Read more
Date of stay: August 2021
Location
Cleanliness
Service
Room Tip:Check your room out thoroughly as soon as you get there.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex K, General Manager at Hilton Garden Inn Kennett Square
Responded 20 Aug 2021
We appreciate the feedback. It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lot's of parking. The front entrance was dirty and unkept. Luggage carts were in good shape. Lobby seemed tired... "Restaurant" was closed. Now, the ELEVATOR is a safety hazard, for real. I can't even believe Hilton is allowing this elevator to be constantly re-set and not properly fixed. We were there 3 nights and I can't even tell you how unsettling it was to fear being stuck in there. We were on the 3rd floor, hallways wide and well lit, but tired and dated. Room was the same, Clean, but tired & dated. Bed was okay, again, tired mattress. Towels were fresh and water pressure was good. Our room faced the Appplebee's and it was very, very noisy all day and night from traffic and sirens and trucks backing up.. The pool and hot tub area looked nice enough, but when we used the hot tub all it did was foam up and was not pleasant, so, that was a bust. Our stay here was not terrible, it just wasn't what we thought we were getting... We would not stay here again.
Read more
Date of stay: October 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex K, General Manager at Hilton Garden Inn Kennett Square
Responded 18 Oct 2021
We appreciate you taking the time to share your concerns with us. We're disappointed that your experience with us was anything less than ideal. It's also unfortunate you've noticed a decline in the quality and condition of our accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns, including the safety of our elevatprs, with the appropriate members of our team so that we may improve moving forward. We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would advise anyone who choses to stay here to be aware of how management takes ownership of a customer's experience and billing. I booked a room here and paid for an upgraded suite through hotels.com and the front desk claimed this room was not available upon check-in, so needed to be checked-in to a standard room with two double beds.
When trying to work out an agreement with the front desk on a refund or partial refund due to me paying extra for a suite and being check-in to a lesser room, they claimed it was hotels.com's issue to sort out. Everett at the front desk assured that the hotel could refund me, but the manager of the hotel named Amy, said she couldn't do anything since it was booked through a 3rd party. I worked with hotels.com and their investigation team who reached out to Amy to see what she could approve for a refund/partial refund, and she claims that there isn't because the booking was accurate based on the information she received.
In the end, it's probably not worth my time to get refunded $50 or so back, but at least take some ownership on your end as a manager and admit that there was a mistake. Meanwhile I'm caught in the middle trying to solve an issue that she is unwilling to help with. From a customer experience perspective, it just seems like you could easily try and fix the problem, but I guess I shouldn't expect much when choosing to stay at a mediocre hotel at best.
Read more
Date of stay: August 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex K, General Manager at Hilton Garden Inn Kennett Square
Responded 31 Aug 2021
Thank you for the feedback. We are sorry to hear that your stay with us was less than ideal. Typically, we can't guarantee room types, but we can guarantee rooms. We apologize and the lack of communication and falling short of a great experience for you. We would like to make sure you are refunded a portion of what you paid for the room. We will reach out to the third party on behalf your behalf.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room 225. The Toliet ran constantly, the air conditioner made a terrible noise when shutting down (waking me up). The staff in this hotel did not inform us our room was above the banquet room and a party was scheduled for every night of our stay. The room floor, windows, desk beds vibrated because the noise was so bad in the room. Staff said parties would end at 10 PM. When front desk was called after the party did not shut down they responded, "The party is still going on?" They did not. Internet connection was spotty at best. When I emailed the manager about it he replied, "sorry for the things that are out of staff control." The maintenance of the room, the continuing of parties past their assigned time to stop, the attitude of staff about guests are all within staff control. No housekeeping to refresh room and staff complained to me when I requested bottles of water, coffee pods, and tea bags that guests take too many of these items. Breakfast was minimal don't pay for the breakfast option when booking your stay.
Read more
Review collected in partnership with Hilton Garden Inn
Date of stay: May 2021
Value
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Ensure your room is not room 225.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
As the individual from Virginia Beach stated, you are making a statement, not asking a question.
My last stay was in July 2015. I absolutely had no problem with the hotel or staff.
There are more places to choose from in the Kennett Square area.
PRICE RANGE
$258 - $343 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn kennett square hotel kennett square, hilton kennett square, kennett square hilton garden inn
LOCATION
United StatesPennsylvaniaKennett Square
NUMBER OF ROOMS
92
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
