A Perfect Stay - Julian Rocks House
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A Perfect Stay - Julian Rocks House
35 Julian Rocks Dr, Byron Bay, New South Wales 2481 Australia
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Location
35 Julian Rocks Dr, Byron Bay, New South Wales 2481 Australia
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 70 out of 100
70
1Review0Q+A0Room tips
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
We booked a a nice 4 bedroom 2 storey home in Suffolk Park . Arrival on Friday at 2.00pm . We ordered food to be delivered from Coles for an easy start.
We received a call from the Coles driver at 3.30pm, the arranged time, as we were delayed due to flights and hadn't arrived. He advised me that someone who was in the home told him to GO as they didnt order anything !!!!!
Asked the driver to wait as we would be there within 15mins.
On arrival we found another family happily cooking their late lunch . I asked if they had a booking to which he replied that YES he did and he had called the agent who had given him the Key Box code and this was his rental.!!!!!!!
Phone call to Perfect Stay advised me " no it isn't double booked" so ....asked the occupant for his booking number again ..and yes he did have a booking but NOT for this house.
By this stage I asked him to leave and that his house was a different number ....he wanted me to take him there !!!
So that was the start of my holiday after working long hours for the previous days only to have this happen ....Happy Days .
Now I can understand things happen but here is the Kicker....
Perfect Stays asked , after I sorted this out and told them i would like the house cleaned and the stench removed from what ever they were cooking to " go for a walk " whilst the cleaner was arranged.......c'mon..seriously
The cleaners came about 6.00pm.
Did their job well as they could.
Still had a stench
Happy to at 7.00 is to settle.outside while airing the place 4 hours post arrival.
Pretty pissed . Weak response from Perfect Stays
No contact from them next day or the proceedings days to see if things were ok
So I offered them , via email ,the opportunity to give me some reasonable response prior to.me writing a review . So the most amateurish reply was given and hoping that I had a great stay....geeez Thank you.
So...one last question to end my review .
How.come ALL the houses they manage have the SAME keycode for the security boxes....hmmmm highly secure. I could have gone to the original squatters now NEW pristine accommodation and entered EXACTLY THE SAME Private security code and taken his house ......
I would hope the owners.of these premises look at perfect stays management of there investments.
Learn from this Perfect Stays ....I gave you an opportunity...
Gerard Wintle
We received a call from the Coles driver at 3.30pm, the arranged time, as we were delayed due to flights and hadn't arrived. He advised me that someone who was in the home told him to GO as they didnt order anything !!!!!
Asked the driver to wait as we would be there within 15mins.
On arrival we found another family happily cooking their late lunch . I asked if they had a booking to which he replied that YES he did and he had called the agent who had given him the Key Box code and this was his rental.!!!!!!!
Phone call to Perfect Stay advised me " no it isn't double booked" so ....asked the occupant for his booking number again ..and yes he did have a booking but NOT for this house.
By this stage I asked him to leave and that his house was a different number ....he wanted me to take him there !!!
So that was the start of my holiday after working long hours for the previous days only to have this happen ....Happy Days .
Now I can understand things happen but here is the Kicker....
Perfect Stays asked , after I sorted this out and told them i would like the house cleaned and the stench removed from what ever they were cooking to " go for a walk " whilst the cleaner was arranged.......c'mon..seriously
The cleaners came about 6.00pm.
Did their job well as they could.
Still had a stench
Happy to at 7.00 is to settle.outside while airing the place 4 hours post arrival.
Pretty pissed . Weak response from Perfect Stays
No contact from them next day or the proceedings days to see if things were ok
So I offered them , via email ,the opportunity to give me some reasonable response prior to.me writing a review . So the most amateurish reply was given and hoping that I had a great stay....geeez Thank you.
So...one last question to end my review .
How.come ALL the houses they manage have the SAME keycode for the security boxes....hmmmm highly secure. I could have gone to the original squatters now NEW pristine accommodation and entered EXACTLY THE SAME Private security code and taken his house ......
I would hope the owners.of these premises look at perfect stays management of there investments.
Learn from this Perfect Stays ....I gave you an opportunity...
Gerard Wintle
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Date of stay: March 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$688 - $875 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaNew South WalesByron ShireByron Bay
Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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