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The Hotel Hershey

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Traveller (1282)
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Panoramas (16)
Videos (1)
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About

#2 of 2 resorts in Hershey
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
The Hotel Hershey is situated high atop the town of Hershey and has 276 guest rooms, including 48 cottages, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a recipient of both the Forbes Four-Star Award and the AAA Four-Diamond Award. The Hotel Hershey is also one of The Official Resorts of Hersheypark, alongside Hershey Lodge and Hersheypark Camping Resort. Guests at each of our resorts enjoy the value, convenience, and special access of our FREE resort benefits.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Golf course
Tennis court
Babysitting
Electric vehicle charging station
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Breakfast available
Breakfast buffet
Table tennis
Kids club
Kids' outdoor play equipment
Free shuttle or taxi services
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Steam room
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Refrigerator
Flatscreen TV
On-demand films
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Family
Business
Languages Spoken
English
2,847Reviews59Q+A100Room tips

Reviews
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SunCute wrote a review 7 Apr
Princeton, New Jersey5 contributions
The rooms need serious updating. The curtains are old and dirty looking. All of the metal pieces around the room are rusty. I was surprised how small the standard room was and as well as the bathroom. Poor ventilation in the bathroom. Felt like I was in a tiny room in London. The air unit works well but it looked terribly old and dirty. We stayed in room 316 it was not worth the nightly rate, the king mattress was very uncomfortable felt like we dipped towards the middle. Rooms need to be larger and updated with New mattresses!!! However, The grounds and resort are really nice in an older resort feeling. The circular dinning room and Iberian lounge both were good. Food and drinks and service was great!
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jdg804 wrote a review Oct 2022
N/A2 contributions2 helpful votes
Hotel's Favourite
Hotel is clean. Staff are amazing. Every amenity is easily accessible. Starbucks coffee. Rooms are bright. Directly across from Hershey Park and Chocolate World. Fritz the Bellman is the best. Restaurants are top quality. Filet Mignon is amazing. Brunch is offered and has an endless number of options in a beautiful, picturesque room. Smores and much more offered at night. Waterpark is amazing. The Poolside Help are also amazing, their chicken Caesar salad and tea are fabulous.
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Date of stay: July 2022
Value
Location
Service
Room Tip: You will Not find a better Hotel in Hershey
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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li a wrote a review Mar 2024
1 contribution1 helpful vote
The indoor pool is perfect and the temperature of the water is on point. The Circular room for breakfast is amazing and we loved the food selection available in the buffet. The Iberia. Lounge is excellent for getting some drink and appetizers. Their staff was friendly and provided good customer service. This hotel really provides an experience that represents the core values of the Hotel Hershey. High quality.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip: The inside Pool is perfect and the water temperature is on point.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Teresa T wrote a review Mar 2024
1 contribution
+1
I love the Hotel Hershey and its amazing spa, but beware. Some sections are haunted. Stay away from room 924. I got the scare of a lifetime on my solo trip. The entity woke me at 2:30 a.m. The room was cold with dark shadows and “it” called me “Mommy.” The resort let me switch rooms because I got zero sleep. The Spa is wonderful and I recommend the Cocoa facial. The accommodations are superb but bring your holy water, you might encounter an unwelcome guest in your room.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled solo
Room Tip: Don’t stay on the 9th floor. Or a connected room on the 9th floor next to room 924.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Keith F wrote a review Mar 2024
Bel Air, Maryland2 contributions
+1
My wife and I just had our 20th stay at HH, so believe me when I tell you that this review is TRUE. We call it marriage maintenance, we've had a happy almost 24 years, HH has done its part to keep us happy. One word, LUXURY. Room service is unbelievable, highly recommend the breakfast Eggs Benedict or Pancakes with home fries. Five restaurants on site, all top notch. The FOUNTAIN oasis on 2nd floor will take you on another trip of relaxation. Grounds are massive, 2 large pools and indoor pool & spa, a gym with sauna. I could write a review of 10,000 words and still have more. JUST GO and see what we mean!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Highly recommend for couples or a smaller family but make the Hotel your trip. Hershey isn't just...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hershey Entertainment Resorts, General Manager at The Hotel Hershey
Responded 8 Mar 2024
Thank you for taking the time to share this wonderful review. I'm thrilled to hear that you have enjoyed so many of your stays at The Hotel Hershey. I truly appreciate your feedback and I will share your review with the team. We look forward to seeing you again soon, and congratulations on 24 years of marriage!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lynn M wrote a review Feb 2024
7 contributions
Save your money to stay here if at all possible - or wait for a special deal. It is worth every penny. Incredibly responsive and friendly staff (when I needed my car right away and the valet was backed up, the manager on duty went and got my car - AND loaded my suitcase!) Every staff member I met in the halls greeted me. Very clean. Some reviewers say it’s dated - I found it to be lovely. I love that it still provides a book for hotel amenities! Many other small extras! Comfy mattress and pillows, but my one minor issue is that I need very soft sheets and these were a tad scratchy. I ate at the Circular, wonderful food, and again - very responsive staff. I expect it would be a lovely view in other seasons. I also stayed at the Hersey Lodge this weekend for the same rate. NO comparison - stay here at Hotel Hershey!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Stay here instead of Hershey Lodge.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hershey Entertainment Resorts, General Manager at The Hotel Hershey
Responded 1 Mar 2024
Thank you for taking the time to share this wonderful review. I'm thrilled to hear that you enjoyed your stay at The Hotel Hershey. I truly appreciate your feedback and look forward to sharing this with the team. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Philly L wrote a review Feb 2024
1 contribution
Hello I went and had a pool side room , the rooms were comfy and spacious great for my family for our get a way , I first want to start with how great the life guard service is here me and my family felt so safe , not only did they have TWO life guards which is awesome because most hotels only have one or none at all and I feel like with the facility ONE is not enough , these life guards are constantly up and moving , cleaning and stocking the towels , signing people in … I thought it was so cool how the life guards knew the members names and how nice they greeted everyone , I was lucky to have carmen and Hannah as lifeguards .. they were so nice with my kids and made us feel so safe , service like theirs makes me want to come back and the safety of two guards was great . While also being entertaining.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Customer service and the employees here are great !!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hershey Entertainment Resorts, General Manager at The Hotel Hershey
Responded 23 Feb 2024
Thank you for taking the time to share this wonderful review. I'm thrilled to hear that you enjoyed your stay. I truly appreciate your feedback and look forward to sharing this with the team. We hope to see you again soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Denise G wrote a review Feb 2024
8 contributions2 helpful votes
Upon arrival, the lobby was outdated and had nothing in it. I almost canceled my reservation. We stayed in the Cottages. Fairly new & lovely. We had ants (a lot) in our bathroom and thread bare towels. The spa was actually the focus of our visit. The services were great and professional. However, the waiting rooms were like waiting in an old doctor's office. Rows of chairs. Most women, when they go to a spa, want to feel like a queen for the day. Pampered and opulence that takes them out of their every day life and transcends them I to this special realm, if only for a few hours. You will not get this here. Old wood paneled, small rooms with lots of chairs is all you get here. The showers in the womens locker room were very hard to get to work. The one I was in, I gave up on. The employees seemed very proud of their facility, obviously they have never been to an upscale spa. The spa experience was poor.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Don't stay here. Pick an updated, lovely spa.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hershey Entertainment Resorts, General Manager at The Hotel Hershey
Responded 27 Feb 2024
Thank you for your recent stay and taking the time to share your review. We are sorry to hear your experience did not meet your expectations and appreciate your feedback as it helps us to improve. If you would like to discuss this further, please contact our Guest Relations Manager at (717) 534-8843.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Explorer02144992906 wrote a review Jan 2024
1 contribution1 helpful vote
+1
My recent experience at The Hotel Hershey was disappointing. I understand the hotel is 90+ years old, but I would assume the 5-star rating makes this a top-notch hotel and it was not. The only thing that made this stay a 5-star rating was the level of customer service from the staff. Everyone (including staff at Trevi, The Circular Dining Room, drivers, registration desk, meeting room staff, etc.) truly did an outstanding job and have been well-trained. However, the hotel itself is showing its age and you would think the money Hershey makes could go into a few upgrades, but here are my take-a-ways: 1. Charged extra for business wifi in meeting room, but hotel wifi had JUST been upgraded and the guest connection had better band width than the business wifi we were charged extra to use. Didn't even use the business wifi since it was slower than the guest. 2. Guest rooms were outdated (maybe the appeal of a 90-yr old hotel?) and the wall paper was peeling, molding was dingy, vanity mirrors were rusty and a light was out (see attached pictures). Since the lights were not LED, it was not very bright with only the 1 light over the mirror. I arrived to the room after a full day of meetings, then had to get ready for dinner, so no time to call maintenance, but would have assumed this is a level of detail a 5-star hotel would notice? 3. Our meeting room did not have heat upon arriving at 7:30am. I guess another drawback of a 90-year hotel. As mentioned earlier, the staff was phenomenal and even brought space heaters in until everything was fixed. The maintenance staff was aware prior to our arrival and had already started to work on the problem. 4. Business bathrooms were clean, but only 3 of the 4 sink soap dispensers worked and had soap. The bathrooms were not busy, so it was not an issue, but had to use each sink to figure out which one had a working soap dispenser. Also the paper towel dispenser was grimey (see attached photo). Again, for a 5-star rating, I would expect better. Everything you need is at this resort. The amenities and service are great, but I was a little disappointed in the level of up-keep.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hershey Entertainment Resorts, General Manager at The Hotel Hershey
Responded 26 Jan 2024
Thank you for your recent stay and for taking the time to share your review. I appreciate your feedback, both positive and constructive and will share this with our team. We hope to have the opportunity to welcome you back again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Erin M wrote a review Jan 2024
21 contributions8 helpful votes
+1
First time at the Hotel Hershey and it will not be our last! Very clean, staff was friendly, and food was amazing. Had dinner at Harvest which has pool tables and a clean arcade for the kids. Had breakfast buffet in the circular room. Valet had our car ready and warmed up by the time the bellhop came down with our bags. Kids enjoyed the pool and I was pleasantly surprised 2 lifeguards were always on duty. We will definitely return next time for a summer get away so we can use the outdoor pool.
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Hershey Entertainment Resorts, General Manager at The Hotel Hershey
Responded 26 Jan 2024
Thank you for your recent visit and for taking the time to share your review. I'm thrilled to hear that you enjoyed your stay and I truly appreciate your positive feedback. We look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Not the right property for you?
There are more places to choose from in the Hershey area.
ALSO KNOWN AS
resort hershey, the hotel hershey
LOCATION
United StatesPennsylvaniaHershey
NUMBER OF ROOMS
276
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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THE HOTEL HERSHEY - Resort Reviews & Price Comparison (PA) - Tripadvisor

Frequently Asked Questions about The Hotel Hershey
Which popular attractions are close to The Hotel Hershey?
Nearby attractions include Hershey Gardens (0.4 km), Tanger Outlets Hershey (1.0 km), and Star Pavillion at Hersheypark Stadium (0.8 km).
What are some of the property amenities at The Hotel Hershey?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Hotel Hershey?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Hotel Hershey?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at The Hotel Hershey?
Yes, free parking is available to guests.
What are some restaurants close to The Hotel Hershey?
Conveniently located restaurants include The Circular, Harvest at The Hotel Hershey, and Iberian Lounge.
Are there opportunities to exercise at The Hotel Hershey?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The Hotel Hershey?
Yes, dry cleaning and laundry service are offered to guests.
Does The Hotel Hershey offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Hotel Hershey?
Many travellers enjoy visiting H. A. Hartman & Son Storage (15.0 km).
Does The Hotel Hershey have any great views?
Yes, guests often enjoy the park view available here.