Staybridge Suites Wilmington - Brandywine Valley, an IHG hotel
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Staybridge Suites Wilmington - Brandywine Valley, an IHG hotel
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4.5
#4 of 7 hotels in Glen Mills
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
The Staybridge Suites Wilmington-Brandywine Valley offers upscale extended stay accommodations in beautiful suburban Philadelphia.
The property is centrally located, on Route 1 at the Shoppes at Brinton Lake, offering an upscale shopping and dining options and just minutes from Routes 202, 322 and I 95. The Staybridge Suites is short drive to West Chester, Kennett Square, Philadelphia and Wilmington, DE. Our Brandywine Valley hotel's location offers access to Southco, Deloitte, Axalta Coating Systems, Boeing, Accenture and Astra Zeneca. We are minutes from Widener and West Chester Universities, Longwood Gardens, and the Philadelphia International Airport PHL.To suit your extended stay or short term hotel needs, we offer modernized room types; studios, one-bedrooms and two bedrooms, with premium upgrades.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Staybridge Suites Wilmington - Brandywine Valley, an IHG hotel
371 reviews
Getting there
Car recommended
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We just stayed one night after being at Longwood Gardens until closing. We were tired and slept very well. No noise; I only knew other guests were there because I saw them. The showers were hot, the room was cool, my daughters loved the two-room studio and it was a great way to end the holidays and a road trip. I am confident we will be back - it is only a two hour drive from home.
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Date of stay: December 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service Manager, Guest Services / Front Office at Staybridge Suites Wilmington - Brandywine Valley, an IHG hotel
Responded 1 Jan 2023
Dear tosl, It was a pleasure having you and your family at the Staybridge Suites Wilmington - Brandywine Valley. Our goal is to provide a relaxing stay to our guests; therefore, we are glad to know you all rested well on our comfortable beds and that your daughters enjoyed our well-appointed accommodations. Thank you for your generous feedback, and we look forward to your return visit. Wishing you and everyone around you a very Happy New Year! Chris Bryant General Manager
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I booked a 3 night stay here while my house was being painted. I was accompanied by my 5 year old son and 17 year old cat. We had a wonderful stay! They welcomed the cat with open arms, and the pet fee was reasonable. We slept well in our cozy, complete studio room. We were able to eat a hearty dinner and hot breakfast offered by the hotel which was important since my son was still attending school nearby. The hotel is extremely clean and has a fresh look and feel. Staff and residents alike are friendly. Shops and restaurants are within a minute's drive and are even walk-able. The only drawback was that it took the water FOREVER to warm up, but once it did, it was just fine. These suites were just what we needed for our situation, and I recommend it to anyone else looking for a hotel to call home for a bit.
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Date of stay: January 2020
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 00gc, General Manager at Staybridge Suites Wilmington - Brandywine Valley, an IHG hotel
Responded 15 Jan 2020
We are thrilled the Staybridge Suites Wilmington - Brandywine Valley met all your expectations for yourself and your pet! We take pride in ensuring all our guests, including the four-legged variety, enjoy their stay with us. We are especially pleased to read that our staff made such a great impression, your studio suite was comfortable for you and that you enjoyed our delicious food. Your recommendation is appreciated, and we look forward to seeing you all the next time your travels bring you back our way! Chris Bryant General Manager
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Booked this hotel for our Lacrosse team playing in the area. Suites are great size with a full kitchen which our team really liked so we could get takeout and eat in our rooms, no one wanted to do a team dinner at a restaurant right now! hotel was very clean and we all felt good about what they are doing during Covid - everyone had masks, lots of sanitizer stations everywhere. It was nice that the hotel still offered a "grab and go" breakfast, a few hotels we have traveled to recently have not had any food options. Staff was very friendly and accomodating to our team.
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Date of stay: October 2020
Value
Rooms
Service
Room Tip:Even numbered rooms had a very pretty view especially in Fall!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from G M, Owner at Staybridge Suites Wilmington - Brandywine Valley, an IHG hotel
Responded 14 Nov 2020
Thank you for sharing your comments with other travelers about your stay at the Staybridge Suites Wilmington - Brandywine Valley. We are glad to know your suite provided all the comforts of home and that our friendly and helpful associates took good care of you and your team. We know in this new environment, travel must be grounded in trust; therefore, we also appreciate your mention of our enhanced health and safety protocols. Furthermore, we are happy to know you could take advantage of our delicious grab-and-go breakfast. It was our pleasure having you all here, and we look forward to seeing you again soon. Chris Bryant General Manager
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We have stayed her multiple times over the years and have had a great experiences. We were here over Memorial Day weekend and it was disappointing. Our two bedroom suite was fine. However, there was garbage bags and clothing in the hallways and a few of the rooms were having parties with noise late into the night outside by the pool and basketball courts.
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Date of stay: May 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 00gc, General Manager at Staybridge Suites Wilmington - Brandywine Valley, an IHG hotel
Responded 1 Jul 2020
Thank you for always choosing our hotel for your stay. We are very sorry for the disappointment you had with the noise by the other guests at our hotel and also with the cleanliness of the hallways. Your feedback has been shared with our executive housekeeper, and steps are being taken to ensure that this does not happen again. We hope you will give us another chance to prove ourselves on a future visit. Chris Bryant General Manager
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Very pleased the unit was very clean, friendly staff great kitchenette stocked well.. fishes pots really most what u need👍, nice bathroom with sinks separated. We had double queen was very roomy with a sofa and a side chair & table. Our dog went along so great find pet friendly!!! Wonderful breakfast esp considering the more cut back breakfasts we been having since covid which i find a poor excuse! This had hot eggs, sausage fruit cereal breads pastry pancakes & jimmy dean sausage sandwiches.. and the area has lot surrounding inc wegmans lots restaurants. No doubt this will replace some our longer rides as this is about 35-40 mins from philly. Also if weather was nice there is pool & i think grounds have fire pit bbq etc. only thing might be perfect..is a room with some type table to sit eat this our option was the desk but all in all just great stay
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Date of stay: January 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service Manager, Guest Services / Front Office at Staybridge Suites Wilmington - Brandywine Valley, an IHG hotel
Responded 20 Jan 2022
We are thrilled the Staybridge Suites Wilmington - Brandywine Valley met all your expectations for yourself and your furry friend! We are also happy you were able to start your day with our delicious complimentary breakfast buffet, and you loved your guest room with all the amenities and thoughtful hospitality. Thank you for sharing that you will be returning in the future. It will be our pleasure to host you both again. Chris Bryant General Manager
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Reserved a 2 room suite $183 per night. When I arrived they gave me a 1 room with king bed when I questioned they said because I asked for 1 bed king size they said that is why they gave me that room. I stated that room on the website is $138 not 183. They switched me to a 2 room. We sat on the couch and chair and we got covered in animal hair. The hotel is pet friendly and apparently this room was not cleaned properly. I had to complain to get in cleaned. Hair dryer missing and I had to wait until 9am to get one because only housekeeping has them and they do not start until 9. There were so many dogs there friday and saturday it was like a kennel. Animal friendly should only be certain rooms.
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Date of stay: February 2020
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Room Tip:Rooms on first floor by door noisy.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 00gc, General Manager at Staybridge Suites Wilmington - Brandywine Valley, an IHG hotel
Responded 25 Feb 2020
Thank you for taking the time to evaluate your stay with us. We regret the inconvenience caused due to the reservation mix-up with your room type. Your comfort will always be our top priority, so we apologize for the cleanliness oversights you observed. We have discussed your comments with our housekeeping team to make sure such mistakes do not happen again. Your feedback is important to us, and we will use it to ensure we are more consistent in our service levels. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent hospitality and accommodations. Chris Bryant General Manager
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We just got back from a one night stay at this hotel and we can't wait to come back. Gwen at the front desk was so incredibly warm and friendly to my whole family, including my two dogs. Great amenities for those traveling with pets, including dog treats in the lobby, a sticker for the door that indicated a pet was in the room, and an area with waste bags outside. The room and hotel were immaculately clean. Wonderful free breakfast with fresh fruit and many hot and cold items. Coffee was delicious, hot and fresh. We asked to borrow a DVD to watch and Gwen helped us pick one out. The woman at the front desk in the morning was also lovely but I didn't catch her name. I don't usually leave reviews but this hotel was so great in every way that I just had to send my compliments. Overall, perfect stay that made us look forward to coming back.
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Date of stay: April 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service Manager, Guest Services / Front Office at Staybridge Suites Wilmington - Brandywine Valley, an IHG hotel
Responded 22 Apr 2022
Thank you for the fantastic review of the Staybridge Suites Wilmington - Brandywine Valley and for letting us know that your stay was nothing short of perfect. We are glad you enjoyed our clean accommodations as well the complimentary breakfast. We are also pleased to read that our associates took good care of you and that the service delivered by Gwen surpassed your expectations; your praises will surely be shared with him. It was our pleasure hosting your visit, and we look forward to welcoming you back soon. Chris Bryant, General Manager
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This hotel was not cheap what so ever, paying 900$ for 2 nights you would expect a great stay….wrong. The staff at the front was helpful checking in a quick to do so. When we got in our room we could tell that cleanliness isn’t a top priority here. Horrible stained floors, dusty curtains and the worst part black mold in the shower ceilings. I told the front desk on Friday morning, day of my sister in laws wedding around 1030 am. They told me they would send house keeping. We waited about 2 hours before we went back to the room and nothing was cleaned. I can understand if I asked for a pillow or a towel and it would take a while but something like this is unacceptable. My wife is 9 months pregnant and my 2 girls under the age of 3 were with us as well. So instead of staying on Friday night after having a full day of wedding stuff we decided to pack our bags and drive the 2 hours home with tired kids and a tired wife at 12 am because it was safer then staying at a hotel who doesn’t take something like that seriously.
Don’t stay here
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Staybridge Suites Wilmington - Brandywine Valley, an IHG hotel
Responded 2 Jul 2023
Dear 364giulianop, Thank you for staying with us. We apologize for failing to provide a clean and comfortable room, which is what you should expect from us. We are sorry that our associates were not attentive in handling your requests and that you had to leave us earlier than expected. Our housekeeping department has been alerted to your feedback and is committed to ensuring all procedures are being followed. We hope you and your family will give us another opportunity to demonstrate our commitment to the outstanding accommodations and hospitality we are known for providing. Chris Bryant General Manager
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Since getting a new rescue yorkie plus one we had pickings for getaways with pets is getting harder than our carefree alone days! But thank goodness for this hotel most especially this one in brandywine friendly helpful great roomy suites a kitchen w/ table for sitting & eats bed is nice comfortable not super high either that u need a step stool .. a parlor area plus a bedroom area separated.. 2 tvs! And my gosh we went during week for first time & my hubby still raving about taco Tuesday all the free fixings & beer for free on tap wine i mean it was great & now he is wanting another over-niter. The breakfast is great as well… The happy hour is esp wonderful because lately the dogs cramp our going eat in at restaurants or going to local sites its just bit more complicated sooo staybridge doing the happy hour made esp him super happy. Do wish there was a indoor pool or jacuzzi plus pillows are too mushy but hey overall great all around place A+ to just get away from daily city life
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service Manager, Guest Services / Front Office at Staybridge Suites Wilmington - Brandywine Valley, an IHG hotel
Responded 12 Nov 2022
Dear DeeMD215, We are thrilled the Staybridge Suites Wilmington - Brandywine Valley met all your expectations for yourself and your furry friend! We take pride in ensuring all our guests, including the four-legged variety, enjoy their stay with us. Thank you for sharing the details about your comfortable suit and wonderful dining experiences with fellow travelers. We are delighted to read that you are already planning another trip our way, and we couldn't be happier to host you again. Chris Bryant General Manager
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The maintenance person Rado was one of the rudest people I have ever met. We had 16 rooms booked for our baseball team for 2 nights. The sign at the pool says closed at 8:30 yet he comes out screaming and cursing that the pool was closed. When I asked for a towel he told me to walk to my room wet to dry off. I will never stay at another Stay bridge if this is the level of service you provide.
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Date of stay: July 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Owner at Staybridge Suites Wilmington - Brandywine Valley, an IHG hotel
Responded 18 Jul 2020
Thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize for the unpleasant encounter you had with one of our associates. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Rest assured, we take all feedback seriously, and we will be working to address the concerns outlined. We hope you will give us another opportunity to regain your trust. Chris Bryant General Manager
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West Chester, Pennsylvania5 contributions2 helpful votes
I've stayed here quite a bit and have never seen a cat, usually a dog or two. Your best bet is to call the hotel and ask. Usually it works in reverse- there are dedicated rooms FOR pets.
I can also tell you the rooms are cleaned well. Give them a call, the staff is very helpful and nice.
There are more places to choose from in the Glen Mills area.
PRICE RANGE
$236 - $299 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
staybridge suites wilmington - brandywine valley hotel glen mills, staybridge suites glen mills
LOCATION
United StatesPennsylvaniaGlen Mills
NUMBER OF ROOMS
110
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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