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Holiday Inn Express Frazer-Malvern, an IHG hotel
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Holiday Inn Express Frazer-Malvern, an IHG hotel

Room
Traveller (67)
1 King Extra Floor Space
Room & Suite (33)
Bakery goods & Fresh HOT Signature Cinnamon Rolls for breakfast!
Dining (8)

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Avg. $209 /night, 11/13 - 11/14
$264
per night
$205
per night
$146
per night

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About

3.0
#3 of 3 hotels in Frazer
4.0 of 5 bubbles
Location
3.2 of 5 bubbles
Rooms
3.4 of 5 bubbles
Value
3.7 of 5 bubbles
Cleanliness
3.7 of 5 bubbles
Service
3.8 of 5 bubbles
Sleep Quality
Welcome to the Holiday Inn Express® Hotel Frazer Malvern!Malvern, minutes away from Philadelphia, is filled with friendly people that offer a small-town feel but with the amenities of a city.Holiday Inn Express® Hotel Frazer Malvern offers excellent amenities including complimentary Wi-Fi, and complimentary breakfast, 24-hour fitness center, 24-hour coffee, Suite Shop, and complimentary parking.When you stay at Holiday Inn Express® Hotel Frazer Malvern, you're just a short drive to popular locations like King of Prussia Mall, Historic Valley Forge National Park, People's Light, Paoli Train Station, Brandywine Battlefield and walking distance to Chester Valley Trail.In and nearby Malvern, you can locate top companies including Vanguard Group, Johnson and Johnson, Siemens, QVC Studio Park, Endo Pharmaceuticals, Venatorx Pharmaceuticals and Johnson Matthey Inc as well as school and medical facilities like Penn State University, West Chester University and Immaculata University, Chrysler T
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Breakfast available
Breakfast buffet
Vending machine
Gift shop
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
2.0 of 5 stars
HOTEL STYLE
Family
Business
Languages Spoken
English, Spanish
Hotel links

Location

1 Morehall Road, Frazer, PA 19355
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 57 out of 100
57
Philadelphia Intl Airport
30.6 km
See all flights
Mercer County Airport
65.8 km
See all flights
141Reviews0Q+A25Room tips

Reviews
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Detailed Reviews
Your_Grandmother wrote a review Nov 2022
New York City, New York
Hotel's Favourite
4.0 of 5 bubbles
ASTOUNDED AT THE NEGATIVE REVIEWS! Huh?

I stayed at this Holiday Inn Express last week (11/22/22) and was positively delighted! I felt obliged now to write a counter to the other reviewers. For perspective, check my review on the Red Roof Inn in Trevose PA from several weeks ago - a bit of a horror! So this was a wonderful contrast.

Clean sheets, clean bathroom, and I always love the pile of pillows of varying densities in hotel rooms! Also of note: the heater worked very well, which was lovely because it was SO cold outside! Toasty warm all night! And comfy-cozy in bed!

Best of all, the complementary breakfast - I was totally blown away by the spread. I'm accustomed to free breakfasts, from 5-stars in Europe to local Days Inn & so on; this Holiday Inn Express really did a nice job setting out all manner of hot + cold breakfast foods. PLUS, even after breakfast officially closed, there were still apples + oranges for the taking, yogurts in the fridge and probably several other things I didn't notice. Now *that's* generous hosting.

Only disappointment was the coffee: blech! Dishwater! The Keurig in the room was better than what they brewed, oh dear! Had to go to Starbucks for my morning fix LOL!

Good experience, we will stay again! 4-stars because I'm always suspicious if 5-star reviews are paid for.
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Date of stay: November 2022
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ria233 wrote a review Jul 2020
United States
3.0 of 5 bubbles
This hotel is showing its age but still provides a comfortable stay. The room is fairly well-outfitted and includes a microwave & small fridge with counter space. The TV has many channels, and the bed is very comfortable. The window opens, allowing for fresh air, and the AC unit is quiet & easy to operate. I stayed here during the pandemic, so many of the amenities were unavailable. Additionally, there is some visible wear & tear on the property and signs that updating should be done soon. Overall, though, this hotel is comfortable and clean.
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Date of stay: July 2020
3.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express Frazer-Malvern, an IHG hotel
Responded 4 Aug 2020
Hello ria233, Thanks for staying with us and for leaving a review. I am very happy that you found our rooms well appointed, the beds comfy and that you found the property clean. On the other hand, I regret that we had limited service and that some amenities were not available. I have taken note of your comments and shared them with management for review to make necessary actions to address these concerns. I hope you give us a chance to host you again in the future. Best Regards, John O Case Manager IHGService
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Joe K wrote a review Aug 2020
3.0 of 5 bubbles
Stayed their 2 nights in mid August 2020. Simple and comfortable. The hot breakfast unavailable, I guess due to the Covid virus. A couple of drawbacks. Being right next to a shopping center, you get the noise of car doors closing. No blackout curtains that closed. Just the white curtain. From the inside looking out you see everything. I’m not sure how it looks from the outside looking in. I found it a bit disturbing that people could look into your room. The other drawback was. I went down for breakfast the first morning , the housekeeping closet was at the top of the hall. So the housekeeping carts were right outside the door. This causes a pinch point. You are unable to maintain social distancing from the staff. Not all the staff were wearing their mask over both nose, and mouth. That combined with the pinch point made me uncomfortable. So other than those 2 things, my stay was pleasant. No house keeping , I was fine with that. I just got more towels from the desk.
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Date of stay: August 2020
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesService
Room Tip: Don’t get a room facing the shopping center.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express Frazer-Malvern, an IHG hotel
Responded 31 Aug 2020
Hello Joe K, Thank you for choosing to stay with us among your many lodging options, and we appreciate you sharing your feedback. Please know that our guests and employees have always been our top priority, and in response to COVID19, IHG has set protocols in compliance with local government guidelines/regulation to ensure the safety and welfare of all our stakeholders. I understand that anyone not wearing any protective equipment and nonobservance of physical distancing can cause concern. I also recognize your disappointment in the unavailability of both a hot breakfast and blackout curtains. I am sorry to hear about the noise issues encountered. Trust that our hotels observe the highest standards to ensure an exceptional experience for all our guests. Know that your feedback is important, and I have conveyed your remarks to our hotel’s upper management as a reference for continuous improvement on our services and strict implementation of our safety protocols. We hope to welcome you back and show you an experience that we can be proud of. Best, Kenneth F. Case Manager IHGService
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Yang S wrote a review Jun 2021
1.0 of 5 bubbles
This was the team hotel for my kids swim meet. I checked in around 3pm. They gave me a room right across the elevator. I asked for a room at a higher floor and further away from the elevator. They gave me the same room on the higher floor and swear there was no other room available. Later, we found that the shower was broken because a previous guest fell into it and we had a real hard time to turn on/off the shower. When I called, they told me they knew it was broken but still assigned me to the room. When I met with other swim families checked in after us, they had got good rooms on the same floor. Is it because we are minority?

When I asked if i could check out a few hours late, they told me it would be a day's charge and this weekend the going rate is $235. I asked if I could extend with the team rate since we only need three extra hours till final starts, they said it expired.

The toilet paper holder was broken and there was a hole on the wall taped with tape.

Then we couldn't connect to WiFi. They gave us an access code but I still had trouble and he blamed it on my laptop.

The second day, the shower was completely broken. There was no hot water and we couldn't turn it off. I called front desk and they guy just said OK and hung up. I waited and then called back. He had a real bad attitude and all upset. I waited 20 minutes for him to come up and he turned off the water and said now it's good and was rushing out of the door. I asked him to fix the hot water. He looked at me like I was asking for some unacceptable stuff and said I'd go get my screw driver. Twenty minutes later, he came back and knocked on the door like he was going to pound the door and break in. I let him in and he fixed it and I asked him if I could get new towels since there was no house keeping. He said people like you should reuse towels for recycling. It was so rude and unacceptable. I don't understand why they treat customers like that. It is the worst experience ever. I would never stay here again.
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Date of stay: June 2021
1.0 of 5 bubblesRooms
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ana B wrote a review Sept 2021
Silver Spring, Maryland
+1
1.0 of 5 bubbles
I am in town for a wedding and I decided to spend a night here, not a good idea. I called ahead to let them know I was a late arrival, the phone rang for about 5 minutes before someone answer, the person wasn't friendly and with an attitude told me it was ok, I asked about late checkout and she didn't even let me finish. She said 11 am sharp

Right after that call, I wish I could cancel my reservation but unfortunately, it was paid, and no refund
Once in town, the GPS was giving us confusing directions, once again I called the hotel and no one answer
Once at the hotel, we were given a handicap unto. No tub the floors were dirty, carpet smelly, walls dirty, I went to front desk ask for a non handicap room and I was told they didn't have more rooms
I didn't believe it because the parking was empty.
I have to admit that I have stayed at HI hotels that ate decently but this one needs to be torn down and rebuild.
I feel that I needed to shower and disinfect after my staying
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Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mel H wrote a review Jun 2023
1.0 of 5 bubbles
The room had beds that were severely bowed in the middle, so that the head and feet were much lower than the middle. I did not realize at first what the problem was, I just had a terrible night of no sleep, never getting comfortable! When I really looked at the beds later the next day, I realized I needed a new room, but they had NONE, so "tough, just put up the bad beds, they were sorry but what could they do? " In addition, the room had stained/ dirty carpet, the furniture is very old/ unmatched, mold in the tub. The manager "left at 3 PM the day I complained and would not be back until Monday" so I was unable to move rooms I finally called Holiday Inn corporation, and after a lot of grief and 2 hours on the phone, they found a new room for us remarkedly, one with normal beds and cleaner, newer carpet and furniture. They never cleaned our room even though I asked at the front desk twice, each morning (to punish us for making a fuss?, about beds with a huge hump in the middle that never should have been rented to guests?) This was a 4 day stay at top price, definitely Not worth $150 a night! I have been a member of this hotel sine 1993, so I was very surprised at how awful the first room was and how awful the service was. This hotel suffers from very poor management. do not stay there, the good does not outweigh the bad.
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Date of stay: June 2023
1.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Go elsewhere.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express Frazer-Malvern, an IHG hotel
Responded 22 Jun 2023
Hi Mel H, We appreciate you staying at our Holiday Inn Express Frazer - Malvern for this trip and sharing your feedback. We appreciate you choosing us and doing business with IHG Hotels and Resorts. We are determined to provide our guests with a pleasant time, and I apologize for what happened during your visit. I shared your sentiments with our hotel management and sent you a private message to obtain additional details about your stay. Until your next stop in the area, we look forward to hosting you again to redeem your confidence in us. I look forward to your response. Sincerely, Grace L. Case Manager IHG Hotels & Resorts Service
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modern s wrote a review Nov 2021
1.0 of 5 bubbles
We made a reservation (4rooms w/ 2 queens each) through Expedia about a month earlier ( already made a payment) and then when we were checking in (rooms were not ready for 3pm check-in, by the way), were told one of the rooms would be a room w/ one bed.. The front personnel (young female) was not even apologetic, just being not interested in being hospitable at all. The whole situation was totally unprofessional in an impressive way ... Seems like those employees are not well trained and just not ready for this kind of service business. Sad. Never experienced anything like this. Oh, the hallway and rooms were smelling like bad chemicals and not well cleaned. Wish I didn't have to write this.
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Date of stay: November 2021
1.0 of 5 bubblesValue
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Pick other hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
huntslark1 wrote a review Sept 2021
Marcellus, New York
+1
2.0 of 5 bubbles
Rooms and public areas were dirty. Shower head was gross. Mold in the bathroom. ( see pictures) Damage in the room and hallways not repaired. No hand towels in our room. Breakfast bar was pretty much empty … orange juice was orange water. We have stayed in many HI Express Hotels and this was the worst.
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Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express Frazer-Malvern, an IHG hotel
Responded 4 Oct 2021
Hello Sandy R, Thank you for taking the time to review your stay with us. We’re the first choice of travelers who need a simple, engaging place to rest, and what you described isn't what we promised. I'm sorry to hear about the poor upkeep of the bathroom, the untidy condition of the rooms and public areas, and the lack of clean towels. I recognized your remarks regarding the quality of breakfast and limited choices. I shared this with our hotel management. Your feedback will be used as a reference to coach our team, so better service will be sorted out. We appreciate you choosing us for your lodging needs. I hope you'll give us another chance to host your stay and show that the unsatisfactory part of your visit was an exception! All the best, Jomar M. Case Manager IHGService
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bc wrote a review Jul 2023
Minneapolis, Minnesota
2.0 of 5 bubbles
A lot of issues. While trying to check in at 4pm the one desk person was on the phone for over five minutes trying to explain to a customer they can’t find their reservation (they’d booked through a third party). The line to check in behind me grew to the front door. The ice machine on our floor was constantly running water. Loud enough to hear from the room. Gurgling/draining sound. The toilet wouldn’t stop running no matter how much handle jiggling. Had to take lid off and seat the flap manually. Every flush. Shower had a loud “squeeeee” while in use. Loud enough to make a short shower painful. You could adjust the tune with the shower head…so it had that going for it…I think I settled on a c#. Tub kinda hacked up and scratched. Bed very firm like it was a 4” mattress on a plywood board. I will say the ac was effective and not too loud. Coffee at 7:15am was cold. Scrambled eggs were scorched and dark brown in parts. Rest of breakfast was typical hie food. No attendant at front desk or breakfast area until 8:06. Just a sign that says “we will be right back”. Parking lot and breakfast area pretty empty on a Friday night Saturday am so I assume this is a weekday/biz traveler spot. Shelves in sundry shop not well stocked. Overall seems like they can’t find good/any employees and it’s showing a lot of neglect.
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Date of stay: July 2023Trip type: Travelled with family
Room Tip: Check room out before settling in.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express Frazer-Malvern, an IHG hotel
Responded 15 Aug 2023
Hello, Fearless48492661083 Thank you for telling us about your experience. We're grateful you chose our Holiday Inn Express Frazer-Malvern for your travel needs. Your review is important to us and will help improve the quality of our service. I have shared your observations with our management. I'm sorry for the situation you encountered. Our guests are the reason why we love our job and strive to deliver the highest standards of accommodation. I hope you visit again in the future and give us a chance to show you the adjustments we've made to improve. See you around! Alejandro G. Case Manager IHG Hotels & Resorts Service
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LightPacker182563 wrote a review Sept 2023
+1
1.0 of 5 bubbles
Was traveling to this delightful little area outside of Philadelphia for our first time and decided to Stay at an IHG Holiday Inn Since we are members and wanted to rack up points.

This was probably the worst IHG we have ever stayed in. Upon entering the dimly lit room and removing our shoes and socks (due to rain outside), my feet felt the stickiness of an aging carpet. The night stand between our beds had some white liquids spilled down the side of it. While looking at that we noticed a black plastic fork just under the edge of the bed on the floor (obviously was not vacuumed as it would have been sucked up). Had to turn the AC unit off as it was cold and noticed white fungus looking gunk in the vents of the unit (glad we turned it off as not sure what would have been blowing our way). Upon entering the bathroom, a picture on the wall had what looked like sneeze leftovers on the corner of the frame. Glancing up at the ceiling we noted BLACK MOLD in the corners of the room as well as peeling plaster that was about ready to fall off. We were too exhausted to go to front desk and told ourselves we would upon discharge in the morning to bring to their attention all of the issues. The beds were clean, well made and comfortable - a definite plus after traveling all day.

The next morning, upon check out, no one was at front desk but a small child calling for his mother. He was looking for her while we waited, and waited…but had to leave - hence the reason we never spoke to an agent of the hotel. HIre someone to check each room, make the minor/major repairs and expect a great review. It just seemed like management didn’t care - it was all about the $$.
Read more
Date of stay: September 2023
2.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Don’t expect much
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express Frazer-Malvern, an IHG hotel
Responded 10 Oct 2023
Hi LightPacker182563, We appreciate you staying at our Holiday Inn Express Frazer - Malvern for this trip and sharing your feedback. We appreciate you choosing us and doing business with IHG Hotels and Resorts. We are determined to provide our guests with a pleasant time, and I apologize for what happened during your visit. I shared your sentiments with our hotel management and sent you a private message to obtain additional details about your stay. Until your next stop in the area, we look forward to hosting you again to redeem your confidence in us. I look forward to your response. Sincerely, Grace L. Case Manager IHG Hotels & Resorts Service
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Kay R wrote a tip Oct 2023
Fulton, New York18 contributions
1.0 of 5 bubbles
"There are many hotels in the area. Skip this one"
Read full review
brital3133 wrote a tip Oct 2023
8 contributions1 helpful vote
1.0 of 5 bubbles
"Do not stay here."
Read full review
LightPacker182563 wrote a tip Sept 2023
1 contribution
1.0 of 5 bubbles
"Don’t expect much"
Read full review
bc wrote a tip Jul 2023
Minneapolis, Minnesota18 contributions6 helpful votes
2.0 of 5 bubbles
"Check room out before settling in."
Read full review
Mel H wrote a tip Jun 2023
1 contribution
1.0 of 5 bubbles
"Go elsewhere."
Read full review
Not the right property for you?
There are more places to choose from in the Frazer area.
PRICE RANGE
$153 - $234 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express frazer / malvern hotel frazer, frazer holiday inn
LOCATION
United StatesPennsylvaniaFrazer
NUMBER OF ROOMS
88
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HOLIDAY INN EXPRESS FRAZER-MALVERN, AN IHG HOTEL | UPDATED 2024 Reviews & Price Comparison (PA) - Tripadvisor

Frequently Asked Questions about Holiday Inn Express Frazer-Malvern, an IHG hotel
Which popular attractions are close to Holiday Inn Express Frazer-Malvern, an IHG hotel?
Nearby attractions include People's Light (0.8 km), Pinball Gallery (0.6 km), and Splitting Edge Axe Throwing (1.1 km).
What are some of the property amenities at Holiday Inn Express Frazer-Malvern, an IHG hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
Which room amenities are available at Holiday Inn Express Frazer-Malvern, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express Frazer-Malvern, an IHG hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express Frazer-Malvern, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Frazer-Malvern, an IHG hotel?
Conveniently located restaurants include Anthony's Pizza & Italian Restaurant, General Warren, and Restaurant Alba.
Are there opportunities to exercise at Holiday Inn Express Frazer-Malvern, an IHG hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express Frazer-Malvern, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Express Frazer-Malvern, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express Frazer-Malvern, an IHG hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Express Frazer-Malvern, an IHG hotel?
The staff speaks multiple languages, including English and Spanish.
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