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Hilton Garden Inn Exton/west Chester
720 Eagleview Boulevard East, Exton, PA 19341
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Avg. $377 /night, 9/13 - 9/14
$392
per night
$311
per night
$229
per night
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4.5
#1 of 10 hotels in ExtonLocation
Cleanliness
Service
Value
With a premier location off the Pennsylvania Turnpike (I-76) and directly across from the Eagleview Corporate Center, the inviting Hilton Garden Inn Exton/West Chester hotel is an ideal base for business and leisure guests in the beautiful Brandywine Valley area. Major companies, including West Pharmaceuticals, Shire Pharmaceuticals, Bentley Systems and DSM, are all easily reached from our modern Exton, PA hotel. Enjoy proximity to sports venues including United Sports Training Center in Downingtown and Iceline in West Chester. The hotel is a great location to host out of town wedding guests with ample space for guests to congregate in our lobby, bar and outdoor patio areas. Feel at home in a spacious guest room or suite equipped with a microwave, mini-refrigerator and MP3 alarm clock/radio. Watch movies on the HDTV and check emails at the desk area with complimentary WiFi. Take advantage of the complimentary 24-hour business center.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Bicycle rental
Kids stay free
Babysitting
Electric vehicle charging station
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Children Activities (Kid / Family Friendly)
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
Sun terrace
ATM on site
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Room features
Air conditioning
Fireplace
Housekeeping
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Charming
Languages Spoken
English
Location
720 Eagleview Boulevard East, Exton, PA 19341
Getting there
255 Restaurants
within 10 kilometers
610Reviews4Q+A41Room tips
ReviewsWe perform checks on reviews.
We perform checks on reviews.
Traveller rating
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Detailed Reviews
Hotel's Favourite
Hotel was immaculate. Rooms were very nice. Location is great. Staff was extremely helpful throughout our stay for a large wedding in the area. Specific mentions for Katrina Spalding for booking/modifying our block of reservations and accommodating some last minute changes. Also, John, Dan, Amari, Lynne and Debbie were extremely helpful throughout the two days with our group, setting up our gift bags, snacks, signage, etc....Leon was great with our post wedding private brunch. All food staff and chef were helpful and everyone commented that the food was very good. I would recommend the hotel for any large events/gatherings etc.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a hard time regulating the temperature of the room and the HVAC unit was pretty noisy. The TV also froze quite a bit but there were multiple HBO channels, when the TV was working. Front desk staff wasn't very friendly upon check-in. However, the room was clean and comfortable. Noise from the hallway was mostly non-existent, even with two wedding parties in the hotel. The shower was amazing, great water pressure and temperature easily regulated. The location, just off the Turnpike, was great. There is a grocery store a 5 minute drive from the hotel and there is a fridge and microwave in the room so we saved money there. Parking was plentiful. Overall, a good place to stay in a convenient location. No bells and whistles but I look for clean above all and this fit the bill.
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Date of stay: August 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Hirsch, General Manager at Hilton Garden Inn Exton/west Chester
Responded 17 Aug 2021
Thank you taraship for both staying with us and for the whopping 177 contributions made to TripAdvisor. Wow! It's always great to get the opinions and perspectives of a seasoned traveler and we thank you for your business. We appreciate both the good and the constructive feedback and will share these details with our staff. Thank you again and we hope you have more enjoyable travels that fit the bill in all aspects.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Awesome with coordinating our wedding. Great stay. Food was wonderful. Staff was great. Rooms were beautiful and very clean. Overall they made our wedding amazing. I highly recommend this location. We stayed overnight 2 evenings in a suite but some family that had a standard room were also very happy with the accommodations. Only downside was that the restaurant was closed at dinner time and no room service but we know that with COVID, most businesses are going to be challenged with staffing and normal routines. Katrina. The event coordinator was awesome! She took care of everything, She was proactive, responsive, and she helped make our day wonderful.
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Review collected in partnership with Hilton Garden Inn
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Hirsch, General Manager at Hilton Garden Inn Exton/west Chester
Responded 28 Oct 2021
Congratulations to the happy couple!!! Thanks so much for choosing our hotel for your wedding weekend and a very special thanks for taking the time to recognize our Sales & Catering Manager Katrina for all of her hard work in helping facilitate your weekend. She is a real gem and a huge asset to our brides and grooms and their families for either their wedding room blocks or the wedding reception itself if its being held at our hotel. Again, congratulations and we wish you many many years of health, happiness, and prosperity.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I recently booked this hotel for our wedding weekend, including a block of rooms for our guests. Out of all of the details involved with planning a wedding, this hotel quickly became our biggest headache. Multiple "missing" room reservations, miserable front desk employees, and just O.K. rooms, made this one of the few negatives of our wedding weekend. We even booked a $1,000 farewell brunch on Sunday, BUT still did not qualify for a bride/groom room discount because we only booked 13 rooms from our block; short of the minimum.
I would like to give a very positive review to Leon who managed (single-handedly) our Sunday farewell brunch. He was one of the few happy, and friendly members of the hotel staff we ever saw. Leon did an awesome job taking care of us on Sunday morning. Thanks, Leon!
I honestly don't want to waste any more of my time commenting on how poor the service and professionalism is/was at this location, so I will leave it at this; look elsewhere. There are plenty of much nicer places to stay (especially for special events) in this area.
I would like to give a very positive review to Leon who managed (single-handedly) our Sunday farewell brunch. He was one of the few happy, and friendly members of the hotel staff we ever saw. Leon did an awesome job taking care of us on Sunday morning. Thanks, Leon!
I honestly don't want to waste any more of my time commenting on how poor the service and professionalism is/was at this location, so I will leave it at this; look elsewhere. There are plenty of much nicer places to stay (especially for special events) in this area.
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Date of stay: November 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Hirsch, General Manager at Hilton Garden Inn Exton/west Chester
Responded 20 Jan 2022
Congratulations on your new life together as a couple. As a first time reviewer on TripAdvisor, we very much respect your opinions. We wish you many years of happiness, health, and prosperity together.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The only staff member that was nice and professional was the African American young lady that checked me in. The bed was so hard and unclean, the bathroom tube kept clogging up. While at the hotel the next morning the lady at the front desk was very rude, she was on her phone the whole time, she barely had time for myself or anyone else that walked up to the front desk. The staff that was suppose to be working at the party was very unprofessional, the woman passing out the horderves was passing it out to just anyone that was at the bar, she never walked into the party to pass out the food. she only walked around 4 times, 2 with each tray. The man working the carving station was not there for basically the whole party. There was a guy walking around the party the whole night and making the guest feel very uncomfortable. When I first came down before the party started I asked the bar tender where was the second bar tender he said oh she will be out once I start to get busy she has stuff to do. I walked back out serval times and it was still just him working. Finally close to the end of the party the event planner was behind the bar helping him. The same event planner came to the dj and pulled out a contract and told him that there was no fog machine allowed. She should of came to Collette or one of her three children to discuss this with them not the DJ. very unprofessional. The lady who was passing out the horderves was cleaning off the tables and not asking the guess were they finish and throwing away there food and drinks from the bar that they paid for. A guest mentioned to her that a bug crawled on the table and her response was well one of you must have brought it. That was not ok nor was it professional. The same guy that circled the party was very rude and disrespectful to the DJ and Collette and her son.
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Review collected in partnership with Hilton Garden Inn
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Hirsch, General Manager at Hilton Garden Inn Exton/west Chester
Responded 5 Nov 2021
For the benefit of all TripAdvisor travelers, this first time reviewer is recounting issues that were addressed and resolved amicably in an in-person meeting between the the hotel's management team and a family having an event recently. We can only assume that this review was created prior to the meeting. While we respectfully disagree with some aspects of what was recounted, we always will deal with all guests with respect and dignity in person and fully acknowledge that we have never been, nor will ever be perfect, and we strive every day to be the best at our profession. We hope all TripAdvisor travelers take a multitude of reviews into consideration when making their traveling decisions, particularly those from frequent travelers and contributors of the TripAdvisor community.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Clean room, comfortable bed.
No Vent Fan in the Bathroom so the mirror gets fogged up.
Important... found only one USB charger (on the back side of the TV)
No pens or pencils in the room Plus nothing to write on.
Breakfast was $15 NOT Complimentary.
Coffee was weak.
No Vent Fan in the Bathroom so the mirror gets fogged up.
Important... found only one USB charger (on the back side of the TV)
No pens or pencils in the room Plus nothing to write on.
Breakfast was $15 NOT Complimentary.
Coffee was weak.
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Date of stay: February 2022
Rooms
Location
Service
Room Tip: BYO USB Chargers for Phones, Tablets and Hearing Aids.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Hirsch, General Manager at Hilton Garden Inn Exton/west Chester
Responded 28 Feb 2022
Thank you SeaDog64 for staying with us and as always, for the feedback on your stay, particularly that the important essentials of a clean room and a comfortable bed were on the mark. Currently, it is true that while the guestroom has numerous outlets, we do not yet have dedicated USB ports, but that is obviously only a matter of time before we upgrade the guestroom with this feature. During the Covid-19 era, Hilton in order to minimize guest touch points, removed the pens and paper from the rooms. It is our hope that this standard offering will return in the near future. Lastly, you are 100% accurate in that since all Hilton Garden Inn hotels have a restaurant on-site, breakifast is not free. However, compared to the pre-frozen and pre-packaged breakfast offerings given out on a complimentary basis, our restaurant features eggs produced in Lancaster County, PA. Bacon and Sausage are produced in nearby Hatfield, PA, and the mushrooms served on our made to order omelletes are produced in Kennett Square, PA. Whenever possible, we integrate key local ingredients to our menus. Thank you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here for business during the week of May 18-21, 2021. The bed and room were super comfortable and I had plenty of room to spread my yoga mat out and do some yoga in the room. There is a microwave and mini fridge, but they needs some real glasses and silverware vs. the plastic cups. The breakfast is a processed nightmare, boiled eggs in cellophane, processed rolls, sugared cereal and some random oranges. The restaurant or bar was not open. There is a SMALL pool and you are able to jump around, but not big enough to swim laps. The fitness center is super tiny and if there is more than two people in there, it is crowded.
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Date of stay: May 2021Trip type: Travelled on business
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Hirsch, General Manager at Hilton Garden Inn Exton/west Chester
Responded 2 Jul 2021
Thank you very much Cheryl B for all of this feedback. We can't wait for the day when our hotel's Food and Beverage operation is again firing on all cylinders. As a snapshot of time, the time period you stayed was just when the CDC mask restrictions were being lifted, along with the onerous restrictions on restaurants. It will take some time both for the volume of business and for us to find new staff, as we are not immune to the well publicized shortage of qualified staff. Bottom line is we will get there, and we hope to have our full restaurant and bar back up and running 7 days a week before the end of the year. In the meantime, we will have our bar and restaurant open now for select periods, beginning on the weekends. Contact the hotel for the most current info. Thanks again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The only reason I didn’t give it a 1 is because the room itself was clean and comfortable. Everything else about this one night stay was a disaster. I booked this room as part of a block for my friends wedding. It was booked for the babysitters taking care of my and the brides babies. I was asked to send in a credit card verification form since someone other than myself would be checking in. I sent in the form and received a verification that it had been received. I was then charged $600 for the send away brunch that was suppose to be put in the brides credit card. I was never informed that this happened. I only noticed by looking at my credit card statement. Two days before the wedding I called to double check that everything would be good to go for the babysitters to check in. I spoke with Tina, and was told that there was no credit card authorization on file. That it may be in another office but it would be “easier” if I just sent it in again. She said she would send me another form but she never did. After resending the form, I emailed the person in charge of room blocks. She told me that the form was received and that the babysitters wouldn’t have any issues checking in. Well the babysitters were met by Tina that night and were told there was no reservation made for them, even though I had provided them with a confirmation number. They were finally able to get a room but only after having to give push back….we also had an issue with our own room. The bride had booked the room for my fiancé and I. During the same call that I made To verify that everyone would be ok to check in, Tina made it sound like it was an easy fix to just change the name of the reservation from the brides name to my fiancé’s name since he would be the one checking in. Why didn’t she offer this for the babysitters? When he showed up to check in, she told him there was no reservation for him, for me or for the bride. He had to make a new reservation and then ended up missing the shuttle to the wedding…when we told Tina of all the mistakes made in the morning, she stated that she didn’t remember doing any of that and offered no apologies. This is just added onto a long line of complaints from the bride and groom. Worst service I’ve ever encountered.
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Date of stay: November 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Hirsch, General Manager at Hilton Garden Inn Exton/west Chester
Responded 20 Jan 2022
First, welcome to the TripAdvisor community as a first time reviewer. We regret that your first ever review was a negative one and apologize for what appears to be a lot of confusion and disappointment. Our staff very much cares about our guests and want to do the right things for them. Therefore, rather than engage in a public back and forth about differing accounts, we will promise to always strive to provide consistently great service, particularly to our wedding groups. We take all feedback very seriously and will look for every single opportunity to better ourselves. We are not perfect and our staff really does care. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My father taught me that you can judge a diner/ restaurant by their coffee. The coffee at The Hilton Garden Inn was horrible so I didn’t bother eating there. Even the single serve in the room was bad. Maybe it was the water. I was also disappointed that there was no complimentary continental breakfast. The bad coffee assured me that the breakfast wasn’t worth paying for.
The downstairs lounge areas and bars were very inviting but my room could use a little white glove treatment. There were cob webs in the windows and upon my arrival there was hair in the sink and shower. I booked my stay here because of charge anxiety but fear not Tesla charging stations are all over. Disappointed that I had to sign up and deposit $ for ChargePoint and it didn’t even work.
The downstairs lounge areas and bars were very inviting but my room could use a little white glove treatment. There were cob webs in the windows and upon my arrival there was hair in the sink and shower. I booked my stay here because of charge anxiety but fear not Tesla charging stations are all over. Disappointed that I had to sign up and deposit $ for ChargePoint and it didn’t even work.
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Review collected in partnership with Hilton Garden Inn
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Hirsch, General Manager at Hilton Garden Inn Exton/west Chester
Responded 30 Oct 2022
Welcome guykemp1 to the TripAdvisor community with your first review. We regret that for this inaugural review our hotel appears to have missed the mark. We normally pride ourselves in particular for our high standards of cleanliness and attention to detail in that area. We appreciate your feedback about such amenities as our coffee. Thank you again and we wish you more enjoyable travels in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our stay was excellent. Rooms were very clean and staff was super friendly and helpful in assisting us with our wedding reception at the venue. We also spent two nights and booked several rooms for family members who also enjoy their stay.
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Date of stay: July 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Hirsch, General Manager at Hilton Garden Inn Exton/west Chester
Responded 17 Aug 2021
First, welcome to the TripAdvisor community Rosanna_E_P and thank you for choosing us as the topic of your first review. And a speical thank you for not only the 5 star rating, but for the nice compliments about the cleanliness of the hotel and the hospitality of our staff. It's greatly appreicated. Last but not least, a big contgratulations to the bride and groom and we're very glad to know everyone had a great time.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Might be in back parking lot call property
They are now throwing me a disabled perosn out on the streets and allowing a corporate group to smoke dope and cigarettes inside of their room. I am suing them in federal.court for discrimination. David hirsch, who responded to your comments, sits outside and chain smokes cigarettes while he hides behind an email and sends me derogatory emails. Stay here at your own peril. It is 4 am and the corporate group is still slamming their doors. I have them on video saying some.nasty stuff. When i shared the videos to family and friends, they are appaled at the behaviors which are allowed in this hotel. Once i began to report the corporate group, david hirsch began to retaliate against me to the point he is now throwing me out on the streets knowing i am disabled. This place is beyond sickening.
Hello all!
Thanks so much for the input on this question. Below are the hours for the breakfast and dinner services for the Garden Grille & Bar...
Breakfast - Monday through Friday 6:00am to 10:00am
Saturday and Sunday 7:00am to 11:00am
Dinner - 5:00pm to 9:00pm with room service available during these hours. A special Lounge Menu is also available from 4:00pm until 11:00pm.
Hope this helps and we look forward to seeing you soon!
Vince Edevane
Events and Meetings Manager
Hilton Garden Inn Exton/West Chester
Nous sommes situés à environ 1 heure à l'extérieur de Philadelphie. De l'aéroport international de Philadelphie, nous vous suggérons d’utiliser un service de taxi ou de voiture privée pour plus de commodité. Si vous êtes déjà aux États-Unis, nous vous suggérons d'utiliser le train (Amtrak) jusqu’à la station Exton, Pennsylvanie. Amtrak desservant la plupart des grandes villes américaines, dont New York et Washington DC. Notre navette ramasse et dépose les clients de l'hôtel dans un rayon de 8 kilomètres de l'hôtel gratuitement. Nous espérons que cette information vous sera utile.
"Good luck finding a room with a hot tub these days. This hotel has a lovely whirlpool great workout room and swimming pool. Staff is friendl"Read full review
"Suites are standard rooms with added living room, bathroom, and small kitchen area. Worth the small increase in cost!"Read full review
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PRICE RANGE
$228 - $283 (Based on Average Rates for a Standard Room)
LOCATION
United StatesPennsylvaniaExton
NUMBER OF ROOMS
135
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Hilton Garden Inn Exton/west Chester
Which popular attractions are close to Hilton Garden Inn Exton/west Chester?
Nearby attractions include The Struble Trail (6.1 km), Marsh Creek State Park (3.8 km), and Ron's Original Bar & Grille (2.2 km).
What are some of the property amenities at Hilton Garden Inn Exton/west Chester?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hilton Garden Inn Exton/west Chester?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Exton/west Chester?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn Exton/west Chester?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Garden Inn Exton/west Chester?
Conveniently located restaurants include Ron's Original Bar & Grille, Victory Brewing Company, and Pomodoro Pizza & Italian Restuarant.
Are there opportunities to exercise at Hilton Garden Inn Exton/west Chester?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Hilton Garden Inn Exton/west Chester?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Exton/west Chester offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Garden Inn Exton/west Chester?
Many travellers enjoy visiting The Mill at Anselma (3.1 km) and Ashbridge House (5.8 km).
Is Hilton Garden Inn Exton/west Chester accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.