Hotel West & Main Conshohocken Philadelphia, Tapestry by Hilton
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Hotel West & Main Conshohocken Philadelphia, Tapestry by Hilton
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4.0
#1 of 2 hotels in Conshohocken
Location
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Value
Located in the heart of Conshohocken, 11 miles from Downtown Philadelphia and mere steps from the shops and restaurants along Fayette St. We're five miles from Elmwood Park Zoo and 11 miles from Philadelphia Zoo. Villanova University is only a five-minute drive away and we're 12 miles from Drexel University and University of Pennsylvania. Enjoy our Hook & Ladder rooftop restaurant and bar located in the historic firehouse. Maintain your lifestyle in the modern fitness center. Enjoy a beverage on the rooftop bar or in 1874 lounge.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Hotel West & Main Conshohocken Philadelphia, Tapestry by Hilton
46 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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PROS: I have stayed here twice. The bed is wonderfully comfortable!! Nice bedding, beds are made well by housekeeping and clean rooms. Very large and nice bathroom and very good shower! Parking is fine although it may be hard to find a spot when crowded since it is a shared garage. Located in a very good place, close to highway and away from the center of the city of Philadelphia. Feels very safe and located in a very nice area. Staff is always very nice and helpful upon check in. Very nice lobby!)
CONS: I always have to requests house keeping more than once. My rooms are never serviced the first time I requests cleaning and I have to go the next day and ask again. I really hate to return to a room that has not be refreshed. Although I am always promised it will be clean it is not until I ask another time. Also, when you step off the elevator the hallways smell like a Kennel you want to turn around and leave. Thank goodness when you get to your room the smell is not there. It is a God awful smell and it was there my entire stay. Also, the doors of the rooms look extremely dirty like someone smeared them with something gross!( I wish there was a way to request non-pet floors and rooms. Still, the lobby and rooms have been maintained well so far (fingers crossed it stays that way).
Overall, once I am in the actual room it is one of my favorite hotels. I always sleep well here and the AC works perfectly-- cooling the room.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Marketing at Hotel West & Main Conshohocken Philadelphia, Tapestry by Hilton
Responded 19 Jul 2023
Dear pickylady35 It is wonderful to hear you returned for a second stay at our hotel. We appreciate your taking the time to share all your feedback, including recommendations for improvement, as it helps us to improve our offerings. On behalf of the entire staff, thank you for your patronage of our Hotel West & Main, and please come see us again in the future. Best, Paul Apanavicius General Manager
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I stayed at this hotel twice since it’s opened and both times the rooms have been large, clean, wood floors and all the employees are extremely nice. I’m so happy it’s opened as there is now no other reason to stay anywhere else in the area. Strongly suggest staying
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Owner at Hotel West & Main Conshohocken Philadelphia, Tapestry by Hilton
Responded 22 Jan 2023
Dear Mesuha480, Welcome back! We appreciate you sharing your kind recommendation. It's great that you enjoyed our spacious accommodations and friendly service. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay. Best, Hotel Management
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Great location. Cool bar & restaurant. Beautiful bathroom but no closet in the guestroom to speak of. Parking fee not included in the pricey room rate but fortunately Conshohocken offers free parking on weekends.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Marketing at Hotel West & Main Conshohocken Philadelphia, Tapestry by Hilton
Responded 17 May 2023
Dear lldinc, It is wonderful to hear you had a great stay at our hotel. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Paul Apanavicius General Manager
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Do NOT schedule a wedding after party here! We secured the location and utilized their rooms. The day of the wedding they scheduled another wedding after party and told us we had 70 wrist bands and the rest would be turned away. The wedding and hotel houses over 150 guests. Add to that the drinks … 5 drinks and an 85.00 tab served in plastic cups as if we were at the beach. They said that they can’t handle glass wear for over 200 people … again we had 70 wrist bands! Buyer beware - the hotel room prices are outrageous … I think they believe they are in New York, however no New York bar would serve 4 ounces of wine in a plastic cup for 16.00. The wedding couple spent 1200.00 dollars for food that only 70 people could partake. After half the wedding guests including the bride and groom were turned away, we left and went to another location for the after party. DO NOT schedule a party here. Side note - the hotel made money from 40 guests who were staying there and the father of the groom is a Hilton platinum member who travels and uses Hiltons around the world. The servers were excellent and should not be held responsible.
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Marketing at Hotel West & Main Conshohocken Philadelphia, Tapestry by Hilton
Responded 16 Oct 2023
Dear rebeccaoE2320IL, I appreciate you choosing to be our Guest and recognizing our wonderful staff even though your overall stay was disappointing. Thank you so much for sharing some insight into the problems you had during your visit so we can give them our full attention and improve the guest experience as we move forward. We want to be your hotel of choice in the Philadelphia area and hope that you consider a return trip in the future. Sincerely, Paul Apanavicius General Manager
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The location is beautiful and the hotel itself is lovely, but it takes one nasty encounter to ruin the environment and leave a lasting negative impression. This is my second time staying and unfortunately will be my last, I had high hopes as my daughter moved to Conshohoken and I was excited for this to be a lasting relationship. The bar staff, Jeff and Kate, were absolutely deplorable, disrespectful and down right rude. They pretty much chased my family and myself out of the empty waiting area, stating we could not visit there, eat there and were simply not welcome…even though we were paid patrons. I had to do all I could to fight back with unkindly words as we packed up and left. My brother works for the Hilton company and we have always supported this company and have never been disappointed until now.
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Marketing at Hotel West & Main Conshohocken Philadelphia, Tapestry by Hilton
Responded 10 Apr 2023
Dear 135cathrynt, I appreciate you being a return guest and for your compliments on our property and location. Please accept my sincere apology that you were not treated in a friendly and welcoming manner. That is different from how we want to present ourselves to our guests and your comments will be instrumental in the training and education of our team members. What you experienced is not typical and I hope you will reconsider a return trip. Sincerely, Paul Apanavicius General Manager
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Do not book this hotel and expect any part of your reservation to be correct. I called Hilton reservations who was speaking directly with in-house reservations at this hotel to answer my questions and book my rooms. We just arrived and do not have adjoining rooms as told that we had booked and appear on our reservations, we need adjoining rooms with a child. Also we needed to book a hotel that has a bathtub in one of the rooms which is on our reservation and were told was accommodated. Upon arrival we were told this hotel do not have any adjoining rooms. We canceled a room to all stay in one room, then there are no bathtubs in the bathrooms available. Do yourself a favor and choose another hotel, there are many great choices to select from.Sorry we selected this one! When we arrived another guest in front of us was not happy as well. We called the Marriott and spoke to someone in house and will be heading over there for our stay.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Marketing at Hotel West & Main Conshohocken Philadelphia, Tapestry by Hilton
Responded 24 Jul 2023
Dear Adventure749552, We sincerely regret your experience; we always try to accommodate special requests but sometimes we are not able to do so. I'm sorry we disappointed you. We strive to provide comfort and sincere hospitality to all our guests, and we clearly missed our goal. I appreciate you taking the time to share your review and hope we have the opportunity to redeem ourselves on a future visit. Sincerely, Paul Apanavicius General Manager
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As a Hilton Honors Diamond member I enjoy staying at different properties across Hilton's portfolio. With this hotel well outside Center City Philadelphia and very accessible by SEPTA train, I decided to give it a try.
It's always interesting how the Tapestry brand of Hilton makes use of the anomalies of the building. This hotel's lobby and restaurants were built into an old firehouse, with the guest rooms adjacent.
Enjoyed all the modern Hilton amenities such as Diamond membership, bottles of water, check-in and room choice the day before my stay, Digital Key, and app check-out.
The room was certainly adequate, with a nice view of the Schuylkill Valley and the street below. Plenty of space for my belongings. The bathroom had ample counter space for my toiletries. No issues with hot water. Room temperature was easy to control, and the WiFi and TV provided entertainment.
If staying in the area check this hotel out, but don't be fooled by the name. There is no West and there is no Main. It's at the corner of Fayette and Elm. While the address is 46 Fayette, the entrance to the hotel is in the back from Fayette and auto access to the front door is from Elm. Again it was a 2-block walk from the SEPTA train station (uphill when arriving, downhill when leaving) on Oak Street.
This property comes highly recommended.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled solo
Room Tip:Â Side facing Fayette Street had minimal traffic noise, not a concern.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Marketing at Hotel West & Main Conshohocken Philadelphia, Tapestry by Hilton
Responded 27 Jan 2024
Dear kevinkorell, I can't thank you enough for writing and sharing this review and recommendation. We take great pride in bearing the Tapestry name and work hard to ensure our offerings exceed the standards guests have come to expect. We appreciate your loyalty to the Hilton family of hotels and hope to see you again soon. Best, Paul Apanavicius General Manager
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We booked this hotel for a 1-night stay to visit colleges nearby, and were thrilled by what a fabulous experience it was! The hotel is brand new - opened abut 6 months ago - and virtually all of the staff is warm, friendly and professional, the entire space is immaculate, and the whole hotel has a very cool vibe. They incorporated the old fire house in such a cool way and the rooms are awesome. We ate at the bar/restaurant in the lobby area and the food (with the exception of 1 dish) was fantastic. The cocktails were even better. The HOUSEKEEPING staff was warm, friendly, professional and did an amazing job. The location appears to be close to a cute downtown area in Conshohocken and is very convenient to the Main Line and Philly. Highly recommend!
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Date of stay: April 2023
Value
Location
Service
Room Tip:Â Parking is a little strange, so if you have lots of luggage, park in front of hotel to check in...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Marketing at Hotel West & Main Conshohocken Philadelphia, Tapestry by Hilton
Responded 29 Apr 2023
Dear karenlQ4138AQ, Thank you for sharing your kind recommendation with other travelers and us. I'm glad you enjoyed our unique accommodations, friendly service, and amenities. It's encouraging to hear that our hard work affects the guest experience. Please revisit us upon your return to the area. Best, Paul Apanavicius General Manager
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I have stayed here about six times in the past 12 months for business. I must say Hilton did a good job here regarding the rooms and the customer service. The evening dining options are my favorites and breakfast is ok. Enjoy the happy hour or the brunch (which I yet to experience.) Parking is free or if you must pay it is very cheap and all of it is covered parking.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Marketing at Hotel West & Main Conshohocken Philadelphia, Tapestry by Hilton
Responded 12 Dec 2023
Dear Dadeeyo, For being a return guest, you have the gratitude of the entire staff. Thank you so much for your business and your uplifting words regarding your experience here. We are proud to be your favorite hotel in the Philly area and look forward to your next stay. Best, Paul Apanavicius General Manager
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This is a brand new hotel. I expect a few kinks. I was willing to forgive the small issues (ie lamp on my desk did not work and could not be fixed because the plug was behind the wall). Heat controls for shower did not work -- when I turned all the way to hot it was freezing cold and I had to play with it to find one setting where it gave me warm water). However, the thing that made me really upset is they charged me for a meal at the restaurant that I did not have. I did not realize this until I got home, called the hotel and the person at the desk told me he could not help but a manager would call me at 730 am next morning. Next morning no one called so I called back and the manager, Angela, said she could not help and I would have to call back and talk to a food and beverage manager. WRONG ANSWER. Instead of focusing on customer service and telling me, a Diamond Member, that she was sorry this happened and would get back to me, she took no responsibility. It was only when I pointed out that I should not have to call again that she finally agreed to "investigate" and see where the charges should go and she said after she investigates she will send me a new bill if she determines the charges are not valid. So, basically accusing me of lying and treating this like some sort of criminal investigation. As if I have nothing better to do with my time than dispute a valid hotel charge?? Not to mention at NO point during my stay did ANYONE at the hotel thank me or recognize me for being a Diamond member. Location is great and hotel is nice but I would stay again only after they work out the kinks and train their staff in customer service.
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Owner at Hotel West & Main Conshohocken Philadelphia, Tapestry by Hilton
Responded 23 Jan 2023
Dear radamsrenner, Thanks for sharing your review with us. I appreciate your patronage. Please accept my sincere apology that you were not recognized as a Hilton Honors Diamond Member, as well as for our lack of follow-through. I assure you it was not our intent. I have discussed your review with our entire team to heighten our awareness of this issue. Sincere feedback like yours encourages improvement for future stays. For this reason, we hope to see you again. Sincerely, Hotel Management
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There are more places to choose from in the Conshohocken area.
PRICE RANGE
$302 - $437 (Based on Average Rates for a Standard Room)
LOCATION
United StatesPennsylvaniaConshohocken
NUMBER OF ROOMS
126
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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