Best Western Plus Philadelphia Bensalem Hotel
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Best Western Plus Philadelphia Bensalem Hotel
3499 Street Rd, Bensalem, PA 19020
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About
3.5
#5 of 11 hotels in BensalemLocation
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Value
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Quiet
Languages Spoken
English, Russian, Spanish, Ukrainian
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hot bath
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Indoor pool
Bar / lounge
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Vending machine
Banquet room
Meeting rooms
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
ATM on site
24-hour check-in
24-hour front desk
Clothes dryer
Laundry service
Self-serve laundry
Washing machine
Ironing service
Room features
Air conditioning
Housekeeping
Safe
Telephone
Microwave
Refrigerator
Flatscreen TV
Bath / shower
Wake-up service / alarm clock
Room types
Bridal suite
Non-smoking rooms
Suites
Smoking rooms available
Location
3499 Street Rd, Bensalem, PA 19020
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 39 out of 100
39
Philadelphia Intl Airport
37.1 km•
See all flights
Mercer County Airport
21.2 km•
See all flights
Car Hire
12 Restaurants
within 1 kilometer
1 Attraction
within 1 kilometer
564Reviews7Q+A47Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
I stayed at this hotel, recently, the night before a trip I was going on. It is in a great location, right off the highway, easy in and out, and easy to find; has a huge parking lot with a Dunkin' Donuts in the corner (a plus for me) There is a giant WAWA across the street and a traffic light so you can walk safely to it. There are many restaurants up and down the highway nearby but you would need a car to get to them. The room was just a tad shop worn, I imagine in that high traffic area it gets a lot of use, but it was very clean, as a solo traveler, I felt safe there and I would stay there again. My only disappointment was there was no breakfast served, most likely because of COVID restrictions or short staffing etc. so if that is important to you I would suggest calling first to confirm also if you are planning on needing a room on the weekend, make reservations ahead of time because they were sold out and turning people away.
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Review collected in partnership with Best Western
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed one night at the Best Western Plus in Bensalem.
We were in room 105, which had a king bed, 2 comfy chairs, a desk and chair, TV, A/C, a small fridge with a freezer compartment, a microwave, an iron and ironing board, a clock radio, and a one cup coffee maker. But there was no safe.
The bathroom was on the small side, but it had a tub and shower.
The room itself was rather dark, even though it had plenty of lights. I think it was the dark colors that they used on the walls that made it dark.
We had some minor problems --
There was no phone in the room. We discovered this when we tried to call the front desk to see if the bag breakfasts had arrived or not. That was the second problem, as the breakfast bags were not there at 8:30, but they said they'd be there in an hour (and they were, but without the pastry item in the bag).
The front desk staff were all friendly, and they said the lack of a phone was wrong, and they'd have the maintenance people fix the lack of a phone.
For the price, we'd stay there again.
We were in room 105, which had a king bed, 2 comfy chairs, a desk and chair, TV, A/C, a small fridge with a freezer compartment, a microwave, an iron and ironing board, a clock radio, and a one cup coffee maker. But there was no safe.
The bathroom was on the small side, but it had a tub and shower.
The room itself was rather dark, even though it had plenty of lights. I think it was the dark colors that they used on the walls that made it dark.
We had some minor problems --
There was no phone in the room. We discovered this when we tried to call the front desk to see if the bag breakfasts had arrived or not. That was the second problem, as the breakfast bags were not there at 8:30, but they said they'd be there in an hour (and they were, but without the pastry item in the bag).
The front desk staff were all friendly, and they said the lack of a phone was wrong, and they'd have the maintenance people fix the lack of a phone.
For the price, we'd stay there again.
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Date of stay: December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nancy Carpenter, General Manager at Best Western Plus Philadelphia Bensalem Hotel
Responded 12 Feb 2021
thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Clean room, great desk staff. Provided a great bag breakfast (microwavable) while the pandemic prohibits the usual sit down. Young man even gave me my breakfast at night so that I could microwave in my room, thus eliminating a morning trek to the front desk. VERY HELPFUL.
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Review collected in partnership with Best Western
Date of stay: September 2021Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel's Favourite
This Best Western is where I always stay when I am in Philadelphia. The rooms are clean, attractive, updated. There are room darkening curtains, a a microwave and a coffee machine in the room and coffee, tea and hot chocolate available. They offer breakfast but I did not have it so cannot offer an opinion. They also have a pool but I did not use it. This hotel is convenient and an excellent value.
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Review collected in partnership with Best Western
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Every front desk person we encountered was rude. We stayed 4 nights with 4 people, everyday we had to ask for more towels and go to the front desk to get them as they only left 2 in the room. At breakfast this morning there was no coffee and not a staff member to be found. Hot Tub is out of service even though the website said it would be back up after maintenance a month ago. The rooms are decent. But I do not reccomend this hotel the staff could care less about the customers.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
we had a family reunion and made arrangements to book meeting room to use for meals for dinner and breakfast. I was actually told I would have to sign waiver to absolve hotel from any liability as I was bringing my own food. I was also told I would be able to use a bar sink for use of water. [besides the fact that the smoking rooms reeked from smoke , a bed broke when we sat down and there was popcorn and bread crusts in one of the rooms] The next morning , the manager - Nancy Carpenter came in screaming at me that she never agreed to allow us to use the rooms for food and never gave me permission to use the bar sink. After jarring her memory she admitted she allowed us to use the sink, but only for washing utensils but not to wash our hands!!!!!! As we were packing up to leave, she came in threatening me several times, that the Fire chief marshall was on his way to give me a big fine. Worst yet, I reported this traumatizing incident to Best Western. They were horrified to hear of this most offensive experience, and initiated an investigation, One week later they informed me that they could not get in touch with the hotel. Greatly disappointed and utterly disgusted with the hotel and the Greater Best Western Management
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Date of stay: April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nancy Carpenter, General Manager at Best Western Plus Philadelphia Bensalem Hotel
Responded 22 Apr 2021
Hello Mara, The waiver is only for you can bring food in and were not responsible if anyone gets sick. second you were Cooking in the banquet Hall which makes it a fire hazard. We did not or do not allow cooking in a banquet hall. Everything in this paragraph is not true. Feel free to call me and we can certainly talk about this furter. Nancy Carpenter
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked this hotel because it's location was close to the event we were attending, and also it had a pool. We have 3 boys and letting them swim in the mornings or evening has always been a delight on trips we have taken. After getting checked in, we went to our rooms and could only laugh at what we found. The metal door lock was broken, the carpet was wet or sticky or both... the water was running in the bath tub and the finish on the tub was peeling off severely. You had to pull the plug completely out of the bath tub to get the water to drain. There was no TV remote. We didn't feel comfortable putting any of our suitcases or bare feet on the carpet. The gym was an old rickety treadmill that I was terrified the belt was going to break mid-stride and I would be thrown off. The pool had a soapy residue on the top layer of it, and due to our kids' sensitive skin, we opted not to use it, as it looked super sketchy. The whole feel of the hotel was dark, dank and gross. Such a disapointment. I wasn't expecting the Ritz, but not being able to use the pool and wanting to thrown away my socks after walking around on the carpet made this place more of a stressor than a relaxing place to wind down. We didn't even stay here the last night. We ended up sleeping on my grandma's living room floor. 2 adults in their late 30's should not have to do this because their hotel was that bad. Buyer be ware.
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Review collected in partnership with Best Western
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The phone in our room did not work. Loud kids running down halls knocking on door with Do not disturb sign multiple times after 11pm at night. Pool was closed which was main part of visit. Did not offer any accommodations or discounts due to it. Literally only chose this hotel for indoor pool and at the price we paid pretty upset it was up to standard. What appeared to be a old Blood stain on couch 🤢 pretty unsatisfied with me stay. Breakfast was not that great. Eggs tasted like sponges no flavor.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This was worse experience I have ever had at a hotel in my entire life. The room had an unpleasant odor, the sheets were torn. There was hair in the bathtub and on the towels. The mini refrigerator smelled horrible. The telephone did not work. The front desk staff were rude, disrespectful, unprofessional and untrained. The toilet was clogged and the bathtub was backing up. Tha hotel was over booked, would not refund my money and I was told my room could not be changed because there were no other rooms available. All night people were being checked in and given the key to my room which became such a safety issue I had to call 911.
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Review collected in partnership with Best Western
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nancy Carpenter, General Manager at Best Western Plus Philadelphia Bensalem Hotel
Responded 25 Aug 2021
I am so sorry Please call me Nancy
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff were great, especially Karen. We were booked for 10 days at the Quality Inn across the street. Accommodations there were horrendous. We went to the Best Western across the street and Karen showed us the room and facilities and invited us to eat breakfast even before she knew if we were staying or not. The room was clean. We had a problem with the shelf in the bathroom and someone came to fix it right away. We stayed for 9 days and had no complaints at all.
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Review collected in partnership with Best Western
Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sorry did not use the indoor pool and though hot the outdoor pool was closed.
Yes, we have a $20 fee per pet per night
i am not sure. I did not have to use any transportation when I was there for the Family Reuinion
"The hotel is across a divided road. My GPS seemed a bit confused when trying to find it, but the signage is good so it wasn’t a problem."Read full review
"Stay away from Frank's Pizza across the street--when I got back with my take-out pie, I found the underside was charred black."Read full review
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PRICE RANGE
$238 - $279 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn philadelphia - ne bensalem hotel bensalem, holiday inn bensalem, bensalem holiday inn
FORMERLY KNOWN AS
BEST WESTERN PLUS Philadelphia Bensalem Hotel
LOCATION
United StatesPennsylvaniaBucks CountyBensalem
NUMBER OF ROOMS
121
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingBEST WESTERN PLUS PHILADELPHIA BENSALEM HOTEL | UPDATED 2024 Reviews & Price Comparison (PA) - Tripadvisor
Frequently Asked Questions about Best Western Plus Philadelphia Bensalem Hotel
Which popular attractions are close to Best Western Plus Philadelphia Bensalem Hotel?
Nearby attractions include Xcite Center (1.1 km), Fox Hunt Tavern (0.4 km), and Xlounge (1.1 km).
What are some of the property amenities at Best Western Plus Philadelphia Bensalem Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Best Western Plus Philadelphia Bensalem Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus Philadelphia Bensalem Hotel?
Guests can enjoy free breakfast, a lounge, and complimentary tea during their stay.
Is parking available at Best Western Plus Philadelphia Bensalem Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus Philadelphia Bensalem Hotel?
Conveniently located restaurants include Bambu Noodle House, Liberty Bell Gastropub, and Beer Garden.
Are there opportunities to exercise at Best Western Plus Philadelphia Bensalem Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Best Western Plus Philadelphia Bensalem Hotel?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Best Western Plus Philadelphia Bensalem Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western Plus Philadelphia Bensalem Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Plus Philadelphia Bensalem Hotel?
The staff speaks multiple languages, including English, Spanish, Russian, and Ukrainian.