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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Canopy by Hilton Portland Pearl District
Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#21 of 165 in Portland
Location
Cleanliness
Service
Value
Hello and welcome to Canopy by Hilton Portland Pearl District, set amid dining and nightlife in one of Portland's most beloved neighborhoods. Follow the cobblestone streets to art galleries, parks, shops, breweries and famed spots like Lan Su Chinese Garden and Powell's City of Books - we're happy to provide you Canopy Bikes. It's an easy walk to Portland Streetcar and MAX Light Rail stops and we're 30 minutes from Portland Airport. At Canopy we've got you covered. Settle into a Just-Right Room with free WiFi, a large HDTV, refrigerator, Nespresso® machine, décor that's uniquely Portland, and a bed designed exclusively for Canopy. Premium rooms offer incredible views plus comfy extras like robes and Canopy Socks. There's a filtered water station on every floor so you can refuel and feel better going forward. Start the day with an artisanal breakfast in Vaux, led by Executive Chef Sara Woods and drawing on her diverse culinary experience at some of the country's best restaurants.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Children Activities (Kid / Family Friendly)
Highchairs available
Paid public parking nearby
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Happy hour
Kid-friendly buffet
Outdoor dining area
Wine / champagne
Patio
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
157Restaurantswithin 0.5 km
58Attractionswithin 0.5 km
Contact
425 NW 9th Avenue, Portland, OR 97209
Getting there
Union Station6 min
Car HireSee all Portland car hire
436Reviews4Q+A23Room tips
Reviews
Traveller rating
- 327
- 57
- 24
- 19
- 9
Time of year
Traveller type
Language
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Selected filters
- Filter
- English
Popular mentions
I have to preface this by saying I work in the hospitality industry and am a really tough critic. The team at this hotel is outstanding. I had a really long, difficult day of travel. When I was greeted at check-in by Drew and Ren, they were so incredibly pleasant and helpful. BTW, it was the end of their shifts and it probably would have been easier to just check me in and send me off. Instead, they took the time to chat a few minutes and really helped to put me in a better frame of mind. I saw Drew a few times during my stay and his personality and helpfulness was consistent EVERY SINGLE TIME! Shoutout to Iya as well. The worst job (Night Audit) and he was as lovely at 11 PM as he was at 6 AM. In this time of the great resignation where getting people to even show up, Drew, Iya and Ren were a true bright spot in my travel. The hotel was clean (yes, CLEAN) and comfortable. The 5 rating is all because of the employees I encountered, though. GM - do what you need to do to keep these employees engaged and retained!…
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Date of stay: May 2022Trip type: Travelled
Value
Service
Sleep Quality
Helpful
Response from Paul Peralta, General Manager at Canopy by Hilton Portland Pearl District
Responded 1 week ago
Hello Jennifer, WOW, thank you for taking the time to tell us about your experience. Indeed, we have a fabulous team that I'm super proud of. Believe it or not, Drew, Ren and Iya are all new; hired within the past 2 months! In any case, I'm glad that they made an impression and for that I'll personally thank them for their efforts. It's because of our wonderful guests like you that keep us motivated during these difficult times. I truly thank you for your time and hope that I may personally welcome you back to the Canopy in the near future. Positively yours, Paul
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Hotel's Favourite
First I want to say, while Pearl district is not downtown, this hotel is several blocks away from the downtown area. It doesn’t have the boarded up windows that’s afflicting downtown area (from last year’s riots) but has its share of homelessness. For the most part it doesn’t seem to be a safety concern for the hotel but you can go couple blocks, especially east and it feels a bit different. So for street parking, stick to the west and south and while we were there for Memorial Day weekend, we strangely had great luck and always found parking on the street of the hotel (I know this was a pain point for many previous reviews). For the hotel itself, it doesn’t have a grand lobby but it’s a nice 4 star hotel with a very nice restaurant and common gathering area. The mask policy and social distancing with elevators was practiced along with contactless check-in and check-out. There was even the seal of “cleanliness” for each room upon check-in, which was a nice assurance. The room was spacious with plenty of area for storing your luggage and clothes. The safe in the room was large enough to fit 2 full laptops plus more, along with fridge and a coffee/tea station. The rooms were clean and beds very comfortable, along with a nicely lit bathroom and walk-in shower. The sole window in the room only covered half the wall but enough to get good natural light with automated blinds. The hotel also provides a water dispenser which was a nice convenience to fill up all our water bottles on the way out every day. And of course, this is on top of the great customer service, answering our questions about nearby sights and helping with extra sheets, etc.…
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Date of stay: May 2021
Rooms
Cleanliness
Service
4 Helpful votes
Helpful
Response from Paul Peralta, General Manager at Canopy by Hilton Portland Pearl District
Responded 5 Jul 2021
Hey flyboyarl, Thank you so much for your detailed review of your experience. I'm glad you pointed out our location. We're ideally located in the Pearl district, away from the downtown core which has been impacted over the past year. I appreciate your time in sharing your thoughts with others. I hope to welcome you back in the near future. Positively yours, Paul
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Great stay at Canopy. Hotel was clean and comfortable. We found the area to be walkable. We walked to shops and restaurants. The restaurant in the hotel had great breakfast offerings. Loved the water bottle refill station. As many reviewers pointed out, only parking available is expensive valet. We utilized the valet and while it is very expensive, it was super convenient. We would text the valet about 15 min before we wanted to leave and it was always waiting for us when we got out front.
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Date of stay: April 2022
Rooms
Service
Sleep Quality
Helpful
Response from Paul Peralta, General Manager at Canopy by Hilton Portland Pearl District
Responded 1 week ago
Hello gcinptc, I appreciate your feedback! I'm glad you found our location to be safe and walkable. The fact that we're in an affluent neighborhood makes our location ideal for travelers. Our signature Canopy offerings appeal to many guests and I'm glad you enjoyed your entire experience with us. Thank you for your business and I hope to welcome you back in the near future! Positively yours, Paul
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From the beginning it was not a good start. We had booked a king bed room and when coming to check in the front desk had said they only had doubles available. Customer service was terrible with front desk, did not care. After the first night we found bed bugs in our bed! Attached is a picture of one. We called the front desk and it turns out they have many king bed rooms to place us in now. Beds are uncomfortable, rooms are noisy and you can hear people around you. Would never come back.
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from Paul Peralta, General Manager at Canopy by Hilton Portland Pearl District
Responded 3 weeks ago
Hello @kdeocampo, Thank you for your response. I'm sorry about the lack of room availability as well as lack of care upon your arrival. In regards to your bug concerns, this is the first that I'm aware of. As we take all concerns of this nature seriously, did you report this to our team during your stay or upon departure? I do not have record of such complaint and I want to thoroughly investigate this. Kindly send me an email at paul.c.peralta@hilton.com. It remains my desire to regain your goodwill. Positively yours,
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Maybe Hilton is short on staff or budget, but they really need to replace their mattresses. The hotel is already very "basic" and bare bones, but I'd prefer it to be even more minimalist if they just had a supportive bed and carpet in the rooms. My back was spasming my entire trip, on the trip back, and for days after. Waste of my "restful" vacation days. I dont need any "cutesy" cheap hipster details. The expense of our stay didn't really match the very low quality basic ammendities. I'd be happy to pay the same amount if they had just had bare bones quality instead of cheaping out on the agreed basics. This hotel reminds me of the cheap budget hotels in Europe, like Travelodge or ibis... except with those, you know what you're are and are not paying for.
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Date of stay: March 2022Trip type: Travelled
Helpful
Response from Paul Peralta, General Manager at Canopy by Hilton Portland Pearl District
Responded 3 weeks ago
Hello @hudsmans, Thank you for your feedback. I'm sorry that you found our beds lacking in your desired firmness. These beds are new in that it's only 3 years old, but if you kindly let me know details of your stay such as room number, I'd be happy to look into this and resolve it to your satisfaction. Kindly email me at paul.c.peralta@hilton.com. It remains my desire to regain your goodwill. Positively yours,
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PRICE RANGE
US$176 - US$313 (Based on Average Rates for a Standard Room)
LOCATION
United StatesOregonPortlandPearl
NUMBER OF ROOMS
153
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Claim Your Listing Frequently Asked Questions about Canopy by Hilton Portland Pearl District
Which popular attractions are close to Canopy by Hilton Portland Pearl District?
Nearby attractions include Powell's City of Books (0.3 km), Labyrinth Escape Games (0.1 km), and Portland Center Stage at The Armory (0.3 km).
What are some of the property amenities at Canopy by Hilton Portland Pearl District?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Canopy by Hilton Portland Pearl District?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Canopy by Hilton Portland Pearl District?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Canopy by Hilton Portland Pearl District?
Yes, paid public parking nearby, street parking, and valet parking are available to guests.
What are some restaurants close to Canopy by Hilton Portland Pearl District?
Conveniently located restaurants include Mediterranean Exploration Company, Andina Restaurant, and Piazza Italia.
Are there opportunities to exercise at Canopy by Hilton Portland Pearl District?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Canopy by Hilton Portland Pearl District?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Canopy by Hilton Portland Pearl District?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Canopy by Hilton Portland Pearl District offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.