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Red Lion Hotel on the River Jantzen Beach

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909 N Hayden Island Dr, Portland, OR 97217-8118
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About

#78 of 164 hotels in Portland
Location
Cleanliness
Service
Value
GreenLeaders Gold level
A cozy hotel in Portland - Red Lion Hotel on the River - Jantzen Beach Breathtaking river views greet you upon arrival at Red Lion Hotel on the River - Jantzen Beach. Our Portland waterfront hotel provides comfortable accommodations in a rustic setting just outside downtown Portland. Our accommodations provide a calm oasis on the water away from the hustle and bustle of the city. Each premium guestroom and deluxe suite serve as the perfect home away from home during your stay at our Columbia River hotel. Business guests will appreciate 36,000 square feet of flexible function space on the water. If you're coming by plane, our complimentary airport shuttle will provide safe and comfortable roundtrip service. Greet the day with an incredible breakfast at our onsite restaurant, the Jantzen Beach Bar & Grill, before enjoying a leisurely walk along the waterfront or a quick game of tennis on our Red Lion Court. Enjoy premium accommodations and amenities at a great value at Red Lion Hotel on the River - Jantzen Beach. TOP FEATURES AT OUR DOWNTOWN PORTLAND HOTEL: Restaurant & Lounge Swimming pool & whirlpool JB's Night Club​ Pets can stay for just $15 a night GET LOCAL AT NEARBY ATTRACTIONS With a prime location near Downtown Portland, guests at Red Lion Hotel on the River can enjoy both the liveness in the city and adventures in the Pacific Northwest nature nearby. Explore these attractions during your stay at our hotel in Portland. Delta Park Columbia River University of Portland Local craft breweries Theme parks
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Parking
Wifi
Hot bath
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Special diet menus
Vending machine
Free shuttle or taxi services
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Air conditioning
Fireplace
Housekeeping
Private balcony
Room service
Microwave
Flatscreen TV
Safe
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
River View
Languages Spoken
English, Spanish
1467Reviews24Q+A100Room tips
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KFromOregon wrote a review 17 Oct
Florence105 contributions24 helpful votes
I've stayed here in years past for work related events but this place has gone down hill. Where to start? 1. The heat in the room didn't work. When I first entered the room I thought the AC had been left on full blast, as cold air was pumping out and it was 63 degrees. No, that was the heat setting. I had to turn the heat/AC system totally off and rely on sunlight through the window the next two days to heat the room nicely, which it did. But it won't be pleasant for a person staying here on a cold day. 2. The internet was unreliable, which is an understatement. At a conservative estimate it probably went down about 50 times. Trying to do any kind of work in the room was extremely difficult (see photo). 3. I appreciate that there is no service for extended stays during Covid. I was happy to use the towels left in the bathroom. However the second towel was in threads and falling apart (ok, you really have to see this photo!). 4. The sink in the entry way didn't want to drain (and didn't have hot water) but thankfully the one in the bathroom was working (see photo). 5. There were odd stains - one on my bed spread, one on my co-worker's shower curtain (see photos), and a hole in the closet ceiling (see photo). 6. Normally when I get a room with two beds and it's only me I'm very careful to not mess up the unused bed. However, my extra bed was all wrinkled upon arrival and looked like somebody had been napping on it. 7. My co-worker's hair dryer seemed to be broken, melted, and a probable fire hazard (see photos) 8. Coming back from dinner another guest informed my party that someone's car had been stolen out of the parking lot and advised parking near the entrance, the only place that had cameras. I'm not commenting on the rooms overlooking the freeway, a construction zone, outhouses, and the homeless encampment immediately outside the hotel fence. These are not things that Red Lion can control. But if you put up with those things, you shouldn't have to put up with no heat, stains, torn towels, etc. etc. Totally unacceptable for a Red Lion.
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Date of stay: October 2021
Rooms
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Trip type: Travelled on business
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Marsha J wrote a review Sep 2021
1 contribution
This is what I wrote and all they did was say ..."Oh well" Never will I hold anything here!!! I am writing you with great disappointment in your staff regarding this reservation, it has our entire family upset. I have held conferences at your company for years even when the other hotel was still standing. I've had my daughter's 40 birthday there and my other daughter and my graduation celebration when we graduated with our MBA. I've been a long-standing fan of the Red Lion, until Saturday. My granddaughter, Kiyara had a big day Saturday, it was her wedding and I got her and her new hubby this overnight as a wedding gift, it was all paid for. They were chauffeured to the hotel and as they went to check-in, the girl at the reservation desk, I didn't get her name I was so angry. Anyway, the girl at the registration desk asked her for her identification, well in their rush off as the family blew bubbles to wish them well, she left her wallet at her mom's house. But she had her identification on her cell phone. The girl would not accept it, so my granddaughter Kiyara called and her mom was on her way to bring it. The girl told her they could not accept that as my granddaughter has to go get it herself, then said had canceled the reservation. How extremely embarrassing for the couple and that girl who should be hospitable was so far from it, she ruined what was a beautiful day. My granddaughter, Kiyara describe the girl as Asian and the other girl had short curly hair as she was so upset she didn't get the names either. I don't know if your girl has a prejudice because they are a mix race couple or what the front desk issues were. I have worked with hotels for over 30 years as I manage educational conferences for physicians, nurses, and other healthcare professionals. The room was paid, I don't understand, and showing a picture of her identification is not unusual for young people but the worse part is when she told Kiyara that she would have to go get her identification, and not have her mother bring it. So very upsetting as making this reservation was a very pleasant experience, but this was too much. She was in tears and we went and got them both, it broke my heart. They even had on their "just married" t-shirts, luggage, and were ready to enjoy the beginning of what we pray a forever marriage, like her grandparents as we have been married 46 years. My heart still breaks. I wish I had both the girl's names that treated them this way. It was unbelievable and sad.
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Date of stay: September 2021
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Response from Jacob Benjamin, Guest Services / Front Office at Red Lion Hotel on the River Jantzen Beach
Responded 4 weeks ago
Hello marshaj829, We are so sorry to hear that your experience with our hotel has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our deepest apologies for any inconvenience we have caused you. We wish you all the best in the future. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future. Thank you!
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William K wrote a review Aug 2021
1 contribution
This hotel looks amazing from the outside. Large hotel, pool, tennis courts (if your into that kind of thing) and a restaurant that is comparable in price to anything out in town. Get a room with a river view if possible. One downside possibly from Covid is the staff seems to be a little light. Our room was cleaned, probably 2 weeks before our arrival. Cobwebs in corners, dusty surfaces, and a multiple other items that looks like they were cleaned a while ago, and we had an open bottle of alcohol in the fridge on check-in. Parking is easy in the extra large lot and the security guard driving his golf cart around made us feel safer about leaving our car and trailer in the parking lot across the street from multiple homeless encampments that included a parted out car on blocks. Overall, the hotel and staff were nice but I think it would be wise to check rooms they are issuing to customers a little better.
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Date of stay: August 2021
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Response from Jacob Benjamin, Guest Services / Front Office at Red Lion Hotel on the River Jantzen Beach
Responded 1 Sep 2021
Dear williamkT7476YA, Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. At the Red Lion on the River we strive to provide the best experience we can for our customers. We take our customers’ feedback very seriously. For our guests we always try to ensure our service quality is of top standards. We appreciate you taking the time to write to us and please feel free to reach out with any further comments, concerns or suggestions you have so that we can make yours and future guests' experience a better one. We would love the opportunity to regain your confidence. Thank you!
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Smokeyham wrote a review Aug 2021
California183 contributions157 helpful votes
The hotel is an aging convention hotel (I remember coming here in the early 1980’s and also from a pleasant stay in 2011) but the hotel has gone downhill. There is a long hike from the entrance where you unload your luggage to the one elevator that is located between the two accommodations wings of the hotel. Once at the floor where your room is you might well have an additional long walk. The hotel itself is in decent shape though it definitely is showing its age. Corridors are long and dark and the popcorn ceilings in the rooms bring back memories of an earlier time. There is a large contingent of homeless people camped just outside of the hotel’s property complete with a stripped car nearby. Despite the staff’s reassurances about safety on the first night that I was here there were two police cars, a fire engine, and an ambulance were called to deal with an incident in the hotel’s parking lot. Rooms that are not on the river side face the very busy I5 bridge crossing with constant road noise. Opening the sliding glass door and using the balcony is not an option due to the noise. The rooms are large and wifi quality was good (measured around 16 Mbps while connected through a VPN). There is no information in the room (i.e. no TV channel listing, room service menu, etc.). There is a large shopping center with Best Buy, Lowes, and other retail stores within driving distance, but few restaurants are nearby. Choices in the restaurant are very limited. For breakfast you order at a desk and they bring your food to you. The restaurant has been moved and no longer has views over the river. In fact, there is no view at all. The hotel is used by American Cruise Lines which embarks passengers for their Columbia River cruises. If you are part of that group then this would be a convenient hotel to stay at (the pier is right outside the hotel), otherwise I would look for somewhere else to stay.
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Date of stay: August 2021
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Room Tip: Try to get a river facing room further (i.e. to the east) of the I5 bridge
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Response from Jacob Benjamin, Guest Services / Front Office at Red Lion Hotel on the River Jantzen Beach
Responded 1 Sep 2021
Dear Smokeyham, Thank you for your detailed review of your recent experience, we sincerely appreciate your feedback. We understand you have had some great experiences in the past at our facility and apologize if this visit fell short of expectations. We have exciting news in that the property is undergoing a thorough beautification project and we hope you will be enticed to come and see us again when the product is complete. We are confident you will be pleased with the upgrades. Thank you again for being our guest and we hope to see you again in your future travels.
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Eric wrote a review Aug 2021
Camarillo47 contributions2 helpful votes
+1
The web site photos show the conference rooms along the river they are not guest rooms. There are no rooms that look directly at the river, by the river. We asked for one and were assured one but did not get an end room. Breakfast staff are OVERWHELMED by feeding the cruise ship that docks here 3 times per week including Saturdays and Sundays. Staff is very friendly. Nothing is within walking distance. Towels were hard to come by. We enjoyed picking the wild black berries along the river service way. The hot tub jets were not working for two consecutive weekends but the property did have a few pool toys out.
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Date of stay: July 2021Trip type: Travelled with family
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Response from Jacob Benjamin, Guest Services / Front Office at Red Lion Hotel on the River Jantzen Beach
Responded 3 Aug 2021
Hello Ericlorig, Thank you for the feedback and we appreciate you choosing to stay with us. We sincerely apologize that our services did not meet expectations and we are committed in every way to take the information contained in your review and utilize it to improve ourselves. We hope you will consider us again in the future and give us an opportunity to regain you confidence. Thank you!
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PRICE RANGE
US$103 - US$221 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
red lion hotel portland, red lion portland, portland red lion, red lion jantzen beach
FORMERLY KNOWN AS
Doubletree
LOCATION
United StatesOregonPortland
NUMBER OF ROOMS
320
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Frequently Asked Questions about Red Lion Hotel on the River Jantzen Beach
Which popular attractions are close to Red Lion Hotel on the River Jantzen Beach?
Nearby attractions include Jantzen Beach Super Center (0.8 km).
What are some of the property amenities at Red Lion Hotel on the River Jantzen Beach?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Red Lion Hotel on the River Jantzen Beach?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at Red Lion Hotel on the River Jantzen Beach?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Red Lion Hotel on the River Jantzen Beach?
Yes, free parking is available to guests.
What are some restaurants close to Red Lion Hotel on the River Jantzen Beach?
Conveniently located restaurants include BJ's Restaurant & Brewhouse, Who Song & Larry's, and Jantzen Beach Bar and Grill.
Are there opportunities to exercise at Red Lion Hotel on the River Jantzen Beach?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Red Lion Hotel on the River Jantzen Beach have an airport shuttle?
Yes, Red Lion Hotel on the River Jantzen Beach offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Red Lion Hotel on the River Jantzen Beach?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Red Lion Hotel on the River Jantzen Beach?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Red Lion Hotel on the River Jantzen Beach offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.