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Best Western Hilliard Inn & Suites
3831 Park Mill Run Dr, Hilliard, OH 43026
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Avg. $193 /night, 11/7 - 11/8
$375
per night
$280
per night
$185
per night
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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4.0
#1 of 6 hotels in HilliardLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Located in Hilliard,OH, the Best Western Hilliard Inn & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Kids stay free
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Electric vehicle charging station
Parking
Wifi
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Vending machine
Business Centre with Internet Access
Banquet room
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
Outdoor furniture
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Desk
Housekeeping
Seating area
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Sofa
Telephone
Iron
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Modern
Languages Spoken
English, Russian, Spanish, Chinese and 5 more
Location
3831 Park Mill Run Dr, Hilliard, OH 43026
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 48 out of 100
48
Port Columbus Intl Airport
19.9 km•
See all flights
Rickenbacker Airport
28.8 km•
See all flights
Car Hire
27 Restaurants
within 1 kilometer
305Reviews3Q+A42Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
Hotel's Favourite
Stayed at this location for 3 nights attending a major golf tournament. Wonderful hotel and a great location. Staff was great and the breakfast was good. Will definitely stay there again in the future. Went with friends and they gave us rooms next to each other. Very pleased.
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Date of stay: June 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chris Troutman, Sales at Best Western Hilliard Inn & Suites
Responded 8 Jul 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 614-529-8118. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Assistant Manager Best Western Hilliard Inn & Suites
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My girlfriend and I stayed here on vacation. The location is great, maybe 15 minutes from the zoo, 20-25 minutes from the Franklin Park Conservatory, and easy access to I-270. The breakfast was very good, with eggs, sausage, biscuits and sausage gravy on top of the standard fare. We also know the room was clean as we could still smell the faint scent of bleach when we entered the room. If we return to the area, we’re staying here again.
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Review collected in partnership with Best Western
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hillard Suites, General Manager at Best Western Hilliard Inn & Suites
Responded 3 Jul 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 614-529-8118. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Assistant Manager Best Western Hilliard Inn & Suites
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were in town for a wrestling meet at OSU Covelli center. This was a perfect location for a quick drive to a church in Dublin on Sunday morning and quick hassle free drive to the Covelli center in the afternoon. The hotel and our room was very clean, comfortable and quiet. Staff was all friendly and helpful and breakfast was full and hot. We'll be back!
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Review collected in partnership with Best Western
Date of stay: January 2020Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites
Responded 21 Jan 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 614-529-8118. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Front Desk Manager Best Western Hilliard Inn & Suites
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When I called to book a room due to an imminent death of a relative the BW staff person was very caring and was able to give us a hospital rate. That fact along with the comfortable, clean room, and nice breakfast made the sadness of our trip to Columbus more endurable. We also were able to cancel the second night reservation without a problem when we found that we needed to return home the next day.
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Review collected in partnership with Best Western
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hillard Suites, General Manager at Best Western Hilliard Inn & Suites
Responded 18 Oct 2021
Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 614-529-8118. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe, Chris Assistant Manager Best Western Hilliard Inn & Suites
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Check-in -out was fine. Staff was friendly. Breakfast was fine. But. There was mold in the grout in the shower in several places. The sink took 15 minutes to drain when any water was run into it. We left at 10am for a recreational activity and didn't return until almost 4 - the room had not been cleaned, and I had to track down housekeeping to at least get a few clean towels.
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Review collected in partnership with Best Western
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hillard Suites, General Manager at Best Western Hilliard Inn & Suites
Responded 28 Jun 2021
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 614-529-8118. Sincerely, Chris Assistant Manager Best Western Hilliard Inn & Suites
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Decent hotel, except for a three star hotel, I expect to have daily housekeeping. I only had housekeeping clean the room and give new towels, one day out of three days. I suggest that people check in and out of this hotel daily if you want to stay here as it will guarantee daily housekeeping. The internet was a little irritating because I had to put in the Wifi Password every 24 hours. It was a bit of a hassle because the VPN , that I use would require me to reboot my computer a few times because the internet connection was lost. The breakfast was decent. I did not use the pool, but it seems that this hotel is very popular with families with small kids as there were a lot of people using the pool.
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Review collected in partnership with Best Western
Date of stay: March 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chris Troutman, Sales at Best Western Hilliard Inn & Suites
Responded 6 May 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 614-529-8118. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Assistant Manager Best Western Hilliard Inn & Suites
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff friendly and breakfast buffet was fine. Pool very small but kids enjoyed it. Water is cold and pool room is extremely loud but good enough for young kids. Need to put rugs between the pool and hallway restroom. Just asking for someone to slip and fall in the constantly wet slippery floor there.
Hallway carpet needs to be shampooed. Large stains all over, probably from coffee. Beds were super hard and squeaky. Pillows offered no support. Room was surprisingly quiet. Floors dirty and turned our feet black.
Found pop bottle and trash under and behind furniture. Appreciated the daily housekeeping when requested and was able to get more TP and towels from front desk when needed. Location was good for zoo and restaurants.
Hallway carpet needs to be shampooed. Large stains all over, probably from coffee. Beds were super hard and squeaky. Pillows offered no support. Room was surprisingly quiet. Floors dirty and turned our feet black.
Found pop bottle and trash under and behind furniture. Appreciated the daily housekeeping when requested and was able to get more TP and towels from front desk when needed. Location was good for zoo and restaurants.
Read more
Review collected in partnership with Best Western
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hillard Suites, General Manager at Best Western Hilliard Inn & Suites
Responded 28 Jun 2022
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 614-529-8118. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Assistant Manager Best Western Hilliard Inn & Suites
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The floor I was staying on was filled with people 'partying' in the hallway. I am sure they all had room which I requested they go back to but this fell on deaf (or dumb or drunk?) ears. Called the front desk to ask they help disperse them. Nothing seemed to happen for the next 30 mins. My 5 yr old son eventually shamed the motley crew by yelling "I'm trying to get some sleep!" which seemed to eventually resonate.
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Review collected in partnership with Best Western
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites
Responded 29 Feb 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 614-529-8118. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Front Desk Manager Best Western Hilliard Inn & Suites
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was dirty (dark smudges on walls and door frames, dirt on bathroom floor). There were gnats all over the room. When I ran a bath there was a BUNCH of white paint chips floating in it because they had painted the bottom of the tub and it was continuously peeling. The blankets on the bed were pathetic. The blankets were thin and scratchy, I had to turn off the air conditioning to sleep so I wouldn’t freeze because of the blankets. Overall the hotel is outdated and poor quality. The price you pay is not reflected in the room and experience, go elsewhere.
Read more
Review collected in partnership with Best Western
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hillard Suites, General Manager at Best Western Hilliard Inn & Suites
Responded 10 Jun 2021
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 614-529-8118. Sincerely, Chris Assistant Manager Best Western Hilliard Inn & Suites
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a very comfortable stay, very pleased to see how clean all the areas were from the rooms, hallways, pool etc. Staff were very nice and welcoming and attentive, Noise level was near zero, slept very well, and we were on the ground floor, The young man who made our reservation thought it would be easier on us to put us on the lower level because we had kids, he was correct. Just totally satisfied!!
Read more
Review collected in partnership with Best Western
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hillard Suites, General Manager at Best Western Hilliard Inn & Suites
Responded 9 Jun 2022
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 614-529-8118. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Assistant Manager Best Western Hilliard Inn & Suites
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sadly I don't know about the check in times but I do know the staff are very helpful and go out of their way to please. We have stayed there several times. If in doubt I would certainly check with the hotel staff. There is a desk staff member on all night.
Hello BargainHunter623,
Thank you for your question. Our pool is open from 6AM-11PM everyday.
Thanks,
"Take a room on an upper floor since the pool and fitness centre are on the ground level"Read full review
"Ask for a room at the end of the hallway, near the stairs. Very convenient for loading."Read full review
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PRICE RANGE
$192 - $222 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort hotel hilliard, comfort suites hilliard, hilliard comfort suites
FORMERLY KNOWN AS
Comfort Suites
LOCATION
United StatesOhioHilliard
NUMBER OF ROOMS
60
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingBEST WESTERN HILLIARD INN & SUITES | UPDATED 2024 Hotel Reviews & Price Comparison (OH) - Tripadvisor
Frequently Asked Questions about Best Western Hilliard Inn & Suites
What are some of the property amenities at Best Western Hilliard Inn & Suites?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Best Western Hilliard Inn & Suites?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Best Western Hilliard Inn & Suites?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Best Western Hilliard Inn & Suites?
Yes, free parking is available to guests.
Are there opportunities to exercise at Best Western Hilliard Inn & Suites?
Yes, guests have access to an indoor pool during their stay.
Are any cleaning services offered at Best Western Hilliard Inn & Suites?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Best Western Hilliard Inn & Suites?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western Hilliard Inn & Suites offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Hilliard Inn & Suites?
The staff speaks multiple languages, including English, Spanish, Russian, Chinese, Hindi, Japanese, and Thai.
Is Best Western Hilliard Inn & Suites accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.