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4.0
#1 of 1 hotels in Bolney
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See why so many travellers make The Hickstead their hotel of choice when visiting Bolney. Providing an ideal mix of value, comfort and convenience, it offers a quiet setting with an array of amenities designed for travellers like you.
As your “home away from home,” the hotel rooms offer a flat screen TV, and getting online is easy, with free wifi available.
Guests have access to 24 hour front desk, room service, and outdoor furniture while staying at The Hickstead. In addition, The Hickstead offers a lounge, which will help make your Bolney trip additionally gratifying. And, as an added convenience, there is free parking available to guests.
While visiting Bolney, you may want to try some fish and chips at one of the nearby restaurants, such as Eight Bells At Bolney or Bolney Stage.
We’re sure you’ll enjoy your stay at The Hickstead as you experience all of the things Bolney has to offer.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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Stayed here for a single night, have been a regular on and off over the years, and while the staff and food were good, this hotel badly needs some proper investment and TLC. It’s in a perfect location close to Hickstead Show Jumping Arena, up the road from the new expansion in Burgess Hill, it could be a premier location for many local businesses and location, but sadly it’s very tired. It needs investment in just about every area. From the reception areas (the always prevalent faint sewage whiff), to the carpets fixtures and fittings bedrooms, bathrooms and water pressure issues (which we were told about on check out - when shower flow was complained about - very handy!) the food in the restaurant was good, as was the service and staff very polite. Just someone needs to take this hotel, spend some serious money...to make some serious money from local business, weddings and tourists. Why do I say this? The highest price local hotel in Burgess Hill is a Premier Inn (c £150 per night) and it’s always booked up, this hotel isn’t and that says it all.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paul Twomey, General Manager at The Hickstead
Responded 24 Feb 2020
Dear DJPuk Thank you for your recent review and for your honest feedback which has been taken on board. I do personally apologise that we were experiencing issues with our water pressure during your stay which no doubt has caused you inconvenience however I can assure you we are actively working on getting this fully resolved. I am pleased to hear that you found the staff & food good and hope that we see you back again in the future. Kind Regards Paul
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Our granddaughter and her horse had qualified in our area for the national schools competition to show jump in the final at The All England Jumping Course at Hickstead. As we live nearly 300 miles away we wanted to stay local to the show ground and required a hotel the was dog friendly. The Hickstead hotel fitted that requirement being just 5 minutes from the venue. All the staff we encountered were friendly and helpful from reception to restaurant. The bedroom was on the ground floor and was a good size with tea and coffee making facilities. The room was starting to look tired and the room was not well insulated as we heard guests upstairs walking about above us and also in the corridor. The price for B & B and the dog was good value and the cooked breakfast was plentiful. The hotel is set away from the main road so you are not disturbed by passing traffic and is surrounded by large gardens ideal for walking the dog. There are plenty of parking spaces around the hotel
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kellie M, General Manager at The Hickstead
Responded 1 Jun 2022
Hello PandLCheshire, Thank you for taking the time to leave your review of your recent stay here with us. I’m glad you enjoyed your stay and I hope you and your granddaughter had a great weekend at Hickstead Showground. We will look into the comments you have made about your bedroom being tired. Thank you again, we look forward to welcoming you back in the future. Kellie Mason
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The staff were all cheerful and helpful, however, our room was dark and airless, the bedding was low quality, foam pillows and cheap duvet. On our second day, our room was not cleaned and tea making items not replaced, loo paper had run out , bin not emptied and bed unmade and towels not replaced. The over bath shower had a cheap curtain that needed replacing, it didn't reach far enough down, to stop water running onto the bathroom floor. A staircase ran over our room so we were kept awake at night by constant running up and down. The food was dissapointing. I had chicken pie with mash and vegetables which arrived barely warm. I returned it and asked for a salad sandwich, which I was told, they did not do. I had an egg sandwich which was made with the cheapest supermarket, thin white bread, which I didn't eat. The breakfast bread was at least wholemeal, but again, the thin, cheap supermarket type. The scrambled egg that my husband had,was tough and unpleasant. No chef worth the name would ever produce such poor quality food so I assume they don't have one. Whilst I accept that Covid has hit hard in many places, this low level of experience really is not acceptable . We were expecting at the very least, decent quality food and a comfortable bed to sleep in. The hairdyer provided was fixed at the back of a drawer and required the on switch to be held down to keep working and the flex was much too short, making the whole experience very difficult. There were only very shallow and narrow drawers in the room, only big enough for socks and other very small items of clothing and the hanging space in the wardrobe was too short for dresses, meaning that the bottom 6 inches of my dresses were crumpled. Fine for men who just have trousers and shirts, but not good for us ladies whose dresses need more space to hang.All in all, not something we would want to repeat.The online pictures of this hotel show a large, impressive Edwardian property, but the rooms are in a tatty annex next to that. We were expecting big airy rooms, what we got was a million miles away from that, low ceilinged, gloomy and airless.
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Date of stay: June 2022
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Service
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Room Tip:Ask to be away from any stairs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kellie M, General Manager at The Hickstead
Responded 1 Jul 2022
Hello slittlejohnglass, Thank you for making this recent review of your stay here with us. We appreciate your comments and will be looking to take corrective action on the points made for future bookings.
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Recently went to a wedding. (Half the wedding contracted covid), although this was no doubt carried in by a guest the rooms were tropical with heating on full whack all day and night/stifling. The rooms are quite tired. Ours had ripped net curtains and the inter joining room had rips in the duvet covers. We ordered champagne the morning of wedding to brides room which arrived after some time but with no glasses or the orange juice we had asked for with it, these turned up 30 mins later. The breakfast (bearing in mind there were 4 of us and one couple and a single man dining) had been left to sit under a heat lamp for ages so everything was dry to the point the beans had a thick skin on them. The toast we ordered with breakfast turned up 30 mins after we’d finished and the butter another 20 mins after that. I think there were literally 2 staff members doing everything. They were pleasant but when you are charging money for a wedding at your establishment you need to have more staff. They looked knackered and obviously were working far too long hours. There were rubbish bags and mops and buckets from the day before in the front porch if hotel that one of us ended up clearing away so the guests would nit be greeted with it when they arrived. The bar in the room of wedding was supposed to be open but was not. All in all it was all a bit like faulty towers. Place needs a lick of paint, sprucing up and more staff.
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Date of stay: October 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex K, Other at The Hickstead
Responded 12 Nov 2021
Dear Chelsea1965, Thank you for your review. I am appauled to hear about the above issue and shall need to investigate these points mentioned. As for the bar unfortunately on the night our system went down in the function bar meaning the till there was unusable. Unfortunetly as this was out of our control even with our system support unable to rectify this issue it did leave us without this bar operational. Thank you for bringing the previous items to my attention in order for me to investigate. I do appologise that on this occasion we had not met our usual standards. Kindest regards, Alex Karollus Operations Manager
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Recently had our Wedding at The Hickstead Hotel. Beautiful surroundings and lovely staff. The wedding co-ordinators were very welcoming, helpful, thoughtful, supportive and nothing was too much trouble. The package was also very reasonably priced and we felt we got a lot for the money. The only reason that I haven't given it the full 5 stars is because as a Hotel that promotes itself as a wedding venue, I feel it should have a proper Honeymoon Suite for the newly married couple. The room that is allocated is a normal Excecutive room, which is nice but smaller than other hotels Honeymoon suites.
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Date of stay: September 2021
Location
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex K, Other at The Hickstead
Responded 12 Nov 2021
Dear R4chyP, Thank you for your review, I am pleased the teams imvolved looked after you. Your comments shall be passed on to all the teams involved. We hope to welcome you back soon. Regards, Alex Karollus Operations Manager
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We booked our wedding for June 2021 but had to move it due to covid. The hotel were very helpful and initially in touch to discuss all the arrangements but it went downhill after our Co-Ordinator went on maternity leave. We had to chase relentlessly and whilst Karen was an improvement on her predecessor there were things that were completely missed in the set up. The room I stayed in the night prior to the wedding left a lot to be desired with ripped bedding and torn net curtains. The day of the wedding we were served an inedible breakfast that had been under a heat lamp but to be fair there was only one lady serving who was also covering reception. A friend of mine had to move all the cleaning equipment away from the front of the hotel as it was such an eyesore. The wedding went smoothly and the dinner was good but there was items that they got wrong on the menu which was disappointing. There was also a dreadful loud buzzing coming from a fridge from the bar at the back of the room. In the evening the bar in the function room was not used as promised and everyone had to use the bar in the lounge which was tiny. There was no explanation to this and we had been promised that both bars would be open and there would be no queuing for drinks which did not happen. The staff became incredibly rude at the end of the night - it felt like they had had our money and we were no longer important to them. We were told that the bar would be open to all hotel guests but this was shut at 100am by a very grumpy member of staff who said that he would need a water cannon to make the guests leave and go to bed! Absolutely appalling! Obviously the wedding rates there are cheaper than other hotels but there is a good reason for this as the hotel is dilapidated and needs an overhaul. A huge Covid infection for a third of the guests was the cherry on the cake - not blaming the hotel for that but it didnt help having over 130 people crammed in their lounge bar!!!
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Date of stay: October 2021
Location
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex K, Other at The Hickstead
Responded 12 Nov 2021
Dear Saharaharahara, Thank you for your review unfortunately we did have a slight change of personel, i am sorry to hear that you had found that difficult in regards to having to chase up. I appreciate your comments and shall look into why the service was not up to our usual service standards. I am pleased to hear though that your meal was good even if it was slightly different than expected. Unfortunately on the night we did have issues with some of our electrical equiptment, which hampered our service standards due to no fault of our own. As for the comment made by the staff member I shall have to investigate this further, as such comments are completely unacceptable. I am sorry to hear about some of your guests. We do provide hand sanitiser stations throughout and masks should guests require them. As well as keep high volume areas ventilated. Thank you again for the feedback, Alex Karollus
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The staff fabulous couldn't fault them, BUT the room omg it stunk so fusty to the point it made us feel sick the bedding & the decorative pillows & bed throw stunk so bad 👎 like it had just been fetched from a charity shop...the curtains when opened stains all up the back of the lining the windows & window sills was filthy, i just wanted to leave so bad, tv didn't work no aircon or fan the room was so hot didn't sleep most of the night. the fusty smell was even worse from the umidity..would i stay here again Absolutely NOT could not wait for morning so we could leave? Left 2 hours early couldn't even eat the breakfast because could smell the fusty stinking room on our clothes the smell was awful 🤢 room needs a good clean and bedding washing & everything disinfecting
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Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kellie M, General Manager at The Hickstead
Responded 1 Aug 2022
Hello 490Trudim, Thank you for taking the time to give this feedback after your stay with us. I am so sorry you didn’t enjoy your time here. If you were unhappy with your room we would have defiantly tried to accommodate a room move If possible to a room that suited you better. I will be looking into the smell you have stated in your review and will take action where needed. Kind regards, Kellie Mason
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I booked this room specifically as their website said they did 24 hour room service and I knew I wouldn't get to eat until around 2300 due to working. Got back at 2300 and was told the kitchen closed at 2100 and they didn't do 24 hour room service, showed the manager that it was on their site. Was told that the bar was available 24 hours and this is classed as room service! Was also told that if I knew I was going to be late I could have told them and they would have had something there, why would I do this when it said 24 hour room service. When I asked for Head Office details, was told by the manager all complaints come to me. Went to bed very hungry, will not be returning and I do a lot of visits to Hickstead as work in the Horse world.
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Date of stay: August 2022
Rooms
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kellie M, General Manager at The Hickstead
Responded 3 Sept 2022
Hello M2679DJadriang, Thank you for taking the time to leave this review of your recent stay with us. Unfortunately we are not offering a full food service yet after the pandemic, as stated on our website. Sorry to hear you will not be returning as we would have loved the opportunity to prove our usual standard of service.
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This was my third of fourth stay here and while it was ok, it really was just OK. £140 B and B was average price. It really could be a nice hotel with just a few updates. My room was well sized, but dated, with a tv and remote with the back missing, threadbare carpet and hairs in the bath, showing it hadn’t been thoroughly cleaned. Having said that the room was clean. Breakfast which costs £15. (Part of the £140) was not as good as I have experienced there before. No one to greet and find a table for you, tea and coffee now served in pump urns, which didn’t work properly. Toast and full English was ok, sausages were a highlight! And Heinz ketchup was on offer. All in all ok… but I think if Premier Inn had rooms, that would be my choice over here.
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Date of stay: April 2022Trip type: Travelled with family
Room Tip:There was a wedding on in the hotel, but it was quiet in the night, the only down side was no...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex K, Other at The Hickstead
Responded 26 Apr 2022
Dear Mmcnamee, Thank you for your review and valued feedback of the hickstead hotel. We are are sorry to hear that your stay was not as good as it could have been. We are working meticuloulsy to improve and update our offerings and service. We take all feedback on board to better our services and offerings. We are however glad that the kitchen team are on the right track and are sure that on your next visit we can better your experience.
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Fantastically located for commuting to all of West and East Sussex. Lovely building with huge grounds and ample parking. Very safe for the kids and very close to Burgess hill and Hayward’s heath if to live need a supermarket or somewhere different to eat.
The staff are really lovely and made our stay very comfortable. The receptionist upon check-in was very helpful arranging a return taxi for us all as we were in the area for a family wedding. We didn’t make use of the restaurant but the menu looked fresh with a few good options.
2 night stay was reasonable in terms of cost for a “room only” status.
A couple of small issues we needed to bring to the attention but we’re dealt with during and after our stay with some really good post communication.
With a little more investment perhaps in the rooms, bringing them up to date, this place will be a lovely place to return too.
Thanks
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Date of stay: June 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kellie M, General Manager at The Hickstead
Responded 1 Jul 2022
Hello Smt2479, Thank you for taking the time to leave this review of your recent stay here with us. We are all so glad you enjoyed your stay and look forward to welcoming you back in the future.
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Narberth, United Kingdom96 contributions20 helpful votes
We find it very good as a stop over, plenty of parking free WiFi very clean, we don’t normally eat here other then breakfast so can’t vouch for any other foods
Yes... they had a wedding or some other big "do" when we were there. We did stay at the farthest end... by luck. But the walls are so thin that our disgruntled neighbor banged on our door complaining of the TV - and we're not even deaf! To be fair, the festivities didn't disturb us and they handle it well.
There are more places to choose from in the Bolney area.
PRICE RANGE
$121 - $160 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the hickstead hotel hickstead, the hotel hickstead
LOCATION
United KingdomEnglandWest SussexBolney
NUMBER OF ROOMS
52
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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