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The Westin Cleveland Downtown

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Traveller (399)
Room & Suite (405)
Dining (89)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Bringing new energy to Cleveland, Ohio's financial district. The Westin Cleveland Downtown sits between the convention center and the galleria, and is located within blocks of The Rock & Roll Hall of Fame & Museum, Indians' stadium, Browns Stadium, Jack Casino and East 4th Entertainment District. The hotel in downtown Cleveland is comprised of 484 upscale guest rooms that provide stunning views of Lake Erie and the vibrant cityscape.
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Property amenities
Room service
Restaurant
Fitness Centre with Gym / Workout Room
Free Internet
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Lake View
Great View
HOTEL CLASS
Hotel links
Visit hotel website
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Hotel deals
1,273Reviews
903Photos
29Q+A
100Room tips
Traveller rating
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  • 128
  • 62
  • 43
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Popular mentions
It's a busy location, but I've been lucky enough to have good service this past visit. Nonetheless, the baristas and cashiers are gems and you can get your caffeine as needed. Waki remembered my drink and was very kind. Thank you Starbucks Westin for a great experience.
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I stayed here on a business trip. The rooms were clean and comfortable. I had a pleasant stay. This hotel is in a great location. The staff are very nice and informative. No problems and no complaints about anything.
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Response from Ryan B, General Manager at The Westin Cleveland Downtown
Responded 6 days ago
Dear mariepD8397QV, It was great to see you enjoyed your stay with us. I'll be sure to share your experience with the team. We hope to welcome you back soon. Be well, Ryan
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We booked at the Westin through our Marriott points. Pleasantly surprised to hear from the hotel the week before our arrival via email to see if we had any special requests. Asked for a higher floor room with a nice view and they came through, even upgrading us to the club
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Response from Ryan B, General Manager at The Westin Cleveland Downtown
Responded 6 days ago
Dear Debinohio, Thank you for the review and being a loyal Bonvoy member. We know your points are valuable and apricate you using them to stay at our property. I will be sure to share my appreciation with team for the great experience. We hope to welcome you back soon. Be well, Ryan
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No big complaints here. In fact, one of the managers, Tremaine was especially gracious and helpful in adjusting a problem on my folio. He’s a keeper. Great empathy for guests. Thank you. But overall, the hotel is in need of some renovation and sprucing up.
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Response from Ryan B, General Manager at The Westin Cleveland Downtown
Responded 6 days ago
Dear 958jackh, Thank you for your feedback. I will be sure to share my appreciation with Tremaine for his excellent service. We hope to see you back in Cleveland in the near future. Be well, Ryan
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My wife and I just stayed here and we had a great time. The entire staff was great. Room was clean and comfortable. The restaurant was great, room service was great. Nothing by high marks for all of them... Great job everyone!!!!
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Response from Ryan B, General Manager at The Westin Cleveland Downtown
Responded 2 weeks ago
Dear Eric G, Thank you for your recent stay and sharing your experience with us. I will be sure to share your comments with our team. We hope to welcome you back soon. Be well, Ryan
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12345681
3 but they will let you check in earlier if room is ready, but just don’t count on it
0 votes
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I saw mention of a hotel shuttle, where/when does it operate? Cost?
Not aware of a shuttle -but considering the size and location of this property, they probably have a shuttle of some sort. Best to contact hotel directly and inquire.
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I will tell you our time there was not good. They treated me poorly and they knew they were wrong. They gave us an "up grade". Will never go back!
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I believe you can be 18 but I would definitely call the hotel to confirm.
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123456
"Higher floors have the better views, of course. Rooms on the north side look out over Lake Erie."
"Lake View!"
"Go to the Hilton"
"Get a room with a view of the lake."
"Request lake view"
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PRICE RANGE
US$158 - US$437 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza clevelandcleveland crowne plaza
LOCATION
United StatesOhioCleveland
NUMBER OF ROOMS
484
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