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Cleveland Marriott Downtown at Key Tower

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Traveller (237)
Room & Suite (132)
Dining (9)
Certificate of Excellence

About

Location
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Value
Certificate of Excellence
GreenLeaders Silver level
Experience style, sophistication and an ideal setting at newly revitalized Cleveland Marriott Downtown at Key Center. Our modern hotel in Cleveland, Ohio features accommodations with sleek furnishings in a perfect metropolitan locale that acts as an elegant retreat. Look out from our downtown Cleveland hotel and enjoy stunning views of Lake Erie and the city skyline. Nearby, explore exciting destinations including Browns Stadium, Progressive Field and the Rock & Roll Hall of Fame. Our hotel is conveniently set across from Huntington Convention Center of Cleveland.
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Property amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room service
Bar/Lounge
Banquet Room
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Internet
Paid Wifi
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Family Rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Park View
Great View
HOTEL CLASS
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1,089Reviews
279Photos
22Q+A
100Room tips
Traveller rating
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Popular mentions
This was my second stay at the Cleveland Marriott Downtown at Key Tower. Now that all the construction is complete, the property is even more beautiful! The staff is always courteous and professional,
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Response from Shauna S, Executive Assistant to the General Manager at Cleveland Marriott Downtown at Key Tower
Responded 5 weeks ago
Thank you 104lawandar, for choosing to stay with us while in town. We pride ourselves on delivering memorable experiences and we are happy to hear we made your stay brilliant. We are very excited you love our beautiful new lobby! We can’t wait to see you next time your travels bring you back to Cleveland.
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The location is great. The lobby is beautiful and well maintained. The rooms are very dated and small. Also, the water pressure coming out of the bathroom faucet is extreme. The temperature of the water in the shower was difficult control. The rooms are not well insulated.
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Response from Shauna S, Executive Assistant to the General Manager at Cleveland Marriott Downtown at Key Tower
Responded 4 Feb 2019
Thank you BelieverMI for taking your time to share your experience with us. We apologize for the experience you had with the water pressure and the shower controls. I have shared your feedback with our engineering team to ensure this was an isolated incident and that is corrected moving forward. Again, I apologize that we did not meet and exceed your expectations during your stay. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Cleveland.
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Was here for business for a few days. Marriott junkie, over 100 nights last year. Typical Marriott facility I find, which is good and bad. Excellent staff. Nice facilities. Lousy food. Average rooms. Nice view.
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Response from Shauna S, Executive Assistant to the General Manager at Cleveland Marriott Downtown at Key Tower
Responded 22 Jan 2019
Thank you for the gift of feedback and we will address the situation and work on getting better. Stay with us again soon.
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Very nice since the recent remodel. It feels like a new hotel! The restaurant was new and having some growing pains but the staff was very helpful and nice!! Only con was the hallway with the Starbucks and other shops was closed on the weekend?? Which was odd. Other than that
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Response from Shauna S, Executive Assistant to the General Manager at Cleveland Marriott Downtown at Key Tower
Responded 18 Jan 2019
Thank you for choosing to stay with us. We are thrilled you enjoyed your stay with us. We hope you choose to stay with us next time you are in Cleveland.
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The valet staff were very welcoming and check-in was smooth. The room was a decent size and bed very comfortable. Location central and could walk to all sporting venues. What was disappointing was the lack of free Internet in the room, really? Even two star hotels offer free
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Response from Shauna S, Executive Assistant to the General Manager at Cleveland Marriott Downtown at Key Tower
Responded 11 Jan 2019
Thank you for the gift of feedback and we will address and get better. Stay with us again soon.
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12345627
are key cards required to use the elevators?
You do not need to use a key card to use the elevator
1 vote
Yes, I believe they did.
0 votes
It has been finished for a while now and is quite nice
0 votes
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There is a $25-30 charge per day. The underground parking garage is about a block away with a connection to the hotel.
1 vote
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The restaurant is open ahed the food and scour is excellent
1 vote
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12345
"higher floor, lake and city view"
"Higher floors with Lake Views are spectacular."
"The architecture views are priceless"
"Our room did not face the lake. Good view of the government building, which looks very nicely lit at night, but a view could be a concern."
"The upper floors are very nice, and please be mindful they are undergoing some renovations to upgrade and refresh."
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12345620
PRICE RANGE
US$180 - US$430 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott cleveland downtown at key hotel clevelandkey centercleveland marriott
LOCATION
United StatesOhioCleveland
NUMBER OF ROOMS
400
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