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Bel Air Collection Resort & Spa Riviera Maya

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Traveller (2493)
Pool & Beach (359)
Traveller (2493)
Pool & Beach (359)
Room & Suite (251)
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About
Bel Air Xpu-Ha is the newly open Resort of Bel Air Collection at Riviera Maya. Feel with your family the natural environment, the perfect place to rest and delight yourself. A unique place for a romance experience. Enjoy our facilities surrounded by natural beauty in an eco-paradise. A gourmet experience in each of our restaurants, from Mexican-Italian fusion cuisine to sushi & martini delightful Japanese style, all in a la carte menu selection. Premium brand drinks and appetizing snacks in our Bars at Lobby and pool area. A unique layout of a cozy and peaceful guestrooms in liberate getaway with all the luxury and comfort of a five stars resort, refurbished indoors with jacuzzi and branding amenities; a relaxed exterior and a spacious terrace with hammock.
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Property amenities
Pool
Room Service
Restaurant
Pets Allowed ( Dog / Pet Friendly )
Fitness Centre with Gym / Workout Room
Free Internet
Free Parking
Wheelchair Access
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Accessible rooms
Refrigerator in room
Minibar
Good to know
HOTEL STYLE
Park View
Quirky Hotels
HOTEL CLASS
Hotel links
Visit hotel website
Location
Full view
Getting there
Cozumel Airport33 km
Cancun Airport73 km
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Nearby restaurants
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Nearby attractions
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Reviews (3,403)
Filter reviews
1,129 results
Traveller rating
480
310
125
100
114
Traveller type
Time of year
LanguageEnglish
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480
310
125
100
114
Show reviews that mention
All reviews lobby bar thatched roof playa del carmen golf cart jungle atmosphere sushi peace and quiet a la carte rented a car white sand buffet food all inclusives xpu manatees lagoon cenote shuttle
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1 - 5 of 1,129 reviews
Reviewed 24 August 2018 via mobile

The staff Meaeros, Lazaro, Pavel, Miguel, Israel, Ezequias, Aomando, Capitamo, Adrian, Roger, Otheniel, Hostes, Areli, Ayb, Manuel, Mclane, Founcisco, Arcchigo, and my absolute favorite Edna, everyone was super friendly and helped me with my Spanish. The food was delicious and very fresh. The rooms were...More

Thank siriqueen25
Response from Concierge B, Guest Relations Manager at Bel Air Collection Resort & Spa Riviera MayaResponded 25 August 2018

Dear siriqueen25: It has been a great pleasure to receive your warm review describing your most recent vacation at Bel Air Xpuha Riviera Maya. We value your feedback and are delighted to read that you particularly appreciated our service; especially from the people that you...More

Hotel's Favourite
Reviewed 8 January 2018 via mobile

I picked this resort for my first solo trip as I didn't want the over manicured "bleached " type resort I've been to before. I loved that nature was allowed to thrive around the resort, animals ran wild around the resort (coatis, racoon, birds, iguanas...More

5  Thank sarahV292292
Response from Concierge B, Guest Relations Manager at Bel Air Collection Resort & Spa Riviera MayaResponded 10 January 2018

Dear Sarah: We really appreciate your time to share such a wonderful review about your stay with us, and we feel honored that you gave us the unique opportunity to be your Honeymoon destination choice. It was an absolute pleasure to provide you with unforgettable...More

Reviewed 22 August 2018

Fabulous grounds. Arrived after the cenote had closed though, think 5pm is a bit early to close them when it doesn’t get dark until closer to 7pm. The grounds are massive and they have a few golf carts to take people around, but that system...More

Review collected in partnership with this hotel
Thank scawte598992
Response from Concierge B, Guest Relations Manager at Bel Air Collection Resort & Spa Riviera MayaResponded 25 August 2018

Dear scawte598992: It is a great pleasure to know that you enjoyed our service. We always care about our guests as you are considered our top priority. We look forward to welcoming you soon in our Hotel. Kind regards.

Reviewed 22 August 2018

First, the good comments: 1. This hotel has one big and two small Cenotes, which are really beautiful. You can kayak and snorkel in the big one, where you can see beautiful fish and 3 manatees. 2. The beach that is close to the hotel,...More

1  Thank Lourdes P
Response from Concierge B, Guest Relations Manager at Bel Air Collection Resort & Spa Riviera MayaResponded 25 August 2018

Dear Lourdes P: We are really sorry to read that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place...More

Reviewed 9 August 2018

All employees were very friendly, the only thing that should be improved is to leave enough cleaning items for the number of people registered per room. Also, it should be monitored that in the pool bar other guests do not get drunk because it is...More

Review collected in partnership with this hotel
Thank marinafdr02
Response from Concierge B, Guest Relations Manager at Bel Air Collection Resort & Spa Riviera MayaResponded 23 August 2018

Dear marinafdr02: We are really sorry to read that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to...More

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Questions & Answers
Ask a question
ACarolina_Mark
18 February 2018|
AnswerShow all 5 answers
Response from Jennifer W | Reviewed this property |
It can be, but it is very expensive for the quality of the food.
0
Votes
Justin R
17 January 2018|
AnswerShow all 4 answers
Response from lamugne | Reviewed this property |
Xpu-Ha
1
Vote
Room Tips
"villa 3 would be the best. close to the restaurants and lobby bar"
853jocelync
31 Jul 2018
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""Better throw your money away.""
apole2018
11 May 2018
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"do not chose this hotel unless you like to hike"
lindybel
11 Mar 2018
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"wildlife, local. authentic, quiet, charming"
jodij304
13 Oct 2017
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PRICE RANGE
US$94 - US$167 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
bel air collection xpu ha riviera maya hotel xpuhaxpu ha palace xpuha
FORMERLY KNOWN AS
Xpu-Ha Palace
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaXpu-Ha
NUMBER OF ROOMS
144
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