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Grand Sirenis Riviera Maya Resort & Spa

Traveller (17942)
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Panoramas (18)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens.
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Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Spa
Free Parking
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Paid Internet
Paid Wifi
Public Wifi
Tennis Court
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Safe
Family Resort
HOTEL CLASS
16,821Reviews
18,744Photos
4,633Q+A
100Room tips
Traveller rating
  • 8,230
  • 5,185
  • 2,114
  • 705
  • 589
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Popular mentions
A wonderful place to vacation. The staff are all fantastic, The lazy river is a great addition to the resort. I have nothing bad to say about this place. There are many things to do and lots of restaurant options. Great all around service! We will be back again! A special
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Review collected in partnership with RCI
We loved the Grand Sirenis Riviera Maya...again! Thank you to Marianna, manager,(you are a jewel!) Adrian in the main breakfast eating room, Checo our concierge, Angelsosa and Fernando at the Steakhouse. This was another carefree trip to the Grand Sirenis! The service was
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Response from GrandSirenisRM, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa
Responded yesterday
Dear ddkuiper, First of all, we are so grateful that you took your time to write us this opinion. For Grand Sirenis Riviera Maya Resort & Spa our job finish until our guests make us a feedback like you did. We are very thankful to you that you decided to choose our Resort. We really appreciate your detailed feedback, which helped us identify specifically the areas of opportunity encountered during your stay. For us, our principal mission is that all our guests have the most amazing experience. Of course, we are going to send your good comments to our partners Mariana, Adrian, Angel and Fernando. We really hope see you again here with us to have another amazing vacation. Kind regards, Monica Garcia Assistant Manager
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We had another amazing trip to Mexico-Grand Sirenis Riviera Maya! Our room was perfect! It was huge, super clean and absolutely perfect! We took our "voyage" on the Lazy River several times a day...every day! The beaches were clean and beautiful, with easy to access snorkeling
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Response from GrandSirenisRM, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa
Responded yesterday
Dear Sharkuiper, First of all, we are so grateful that you took your time to write us this opinion. We are very thankful to you that you decided to choose our Resort. For us, our principal mission is that all our guests have the most amazing experience. We really hope see you again here with us to have another amazing vacation. Kind regards, Mónica Garcia Assistant Manager
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What started out as a sub par experience ended up as a great vacation. The wait staff are excellent, the bars are fully stocked, the food quality and selection is very impressive. The ala carte rstaurants, from Mediterranean to the steakhouse, were all top notch. The beach and
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Response from GrandSirenisRM, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa
Responded yesterday
Dear 58Corvette, First of all, receive this cordial greeting from the entire Grand Sirenis Team. thank you for your wonderful review of your recent experiences at the Grand Sirenis Riviera Maya. I do believe that customer feedback is the most valuable source of information and your suggestions have been carefully read by me and transferred to each department responsible. We really appreciate that you took time of your day to make us this review. For us, it is so value the importance that our guests put in the reviews; means you are committed in the same way that we are, pursuing the same objective: the satisfaction from our guests. It has been of my pleasure to read your review. You have given a complete and punctual mention of every aspect of the hotel. Thank you very much for share your opinion about the hotel to other readers so they can know about the resort. I am very grateful to have guests like you and have the intention to support the hotel for others who are interested in visiting us. Finally, allow me to reiterate our eternal gratitude for the time dedicated to this review and for the time you will spend reading the feedback. It will be a pleasure to welcome you back at Grand Sirenis Riviera Maya or any Sirenis resort. Finally, let me give the thanks again for your amazing review and we hope to see you again very soon. Kind Regards, Mónica Garcia Assistant Manager
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We are so impressed love the resorts experience great food great service great experience staff...special compliments to our special par tender in the sport- par, Seret you are amazing 25 people of our group loves your service...thanks for making this great family vacation so
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Response from GrandSirenisRM, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa
Responded yesterday
Dear Niu S, First of all, I am so grateful that you took your time to write us your opinion. For Grand Sirenis Riviera Maya Resort & Spa is very important to know that our guests leave happy at the end of their vacation. We are very thankful to you that you decided to choose our Resort. I really appreciate your detailed feedback, which helped us identify specifically the areas of opportunity encountered during your stay. I want to let you know how valuable are the guests for us, the priority commitment that we have with the community of the guests in the hotel and the priority to give them the best service with the most prepared team. In named of the staff from Grand Sirenis, let me send you the thanks for your review; I am really glad to read that you had a really good experience and of course, we are going to send your good review to all the staff. All the employees must to follow the highest quality standards in service and I am really great that they are doing an excellent job. I hope to see you again very soon and we are so proud to know you enjoyed your stay at our Resort and we will want to have the chance to serve you again in the near future. Kind Regards, Monica Garcia Assistant Manager
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Album Categories
All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
Chambre communicante avec la salle de bain
Professional photo exclusively commissioned by TripAdvisorGrand Sirenis Riviera Maya Resort & Spa
The Junior Suite with Ocean View in Mayan Beach at the Grand Sirenis Riviera Maya Hotel & Spa
Professional photo exclusively commissioned by TripAdvisorGrand Sirenis Riviera Maya Resort & Spa
The Junior Suite with Ocean View in Mayan Beach at the Grand Sirenis Riviera Maya Hotel & Spa
Professional photo exclusively commissioned by TripAdvisorGrand Sirenis Riviera Maya Resort & Spa
The Junior Suite with Ocean View in Mayan Beach at the Grand Sirenis Riviera Maya Hotel & Spa
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How much is the departure tax
We were advised that the Municipality of Benito Juarez of the state of Quintana Roo has imposed a new environmental sanitation fee of 25 pesos/room/night as of Jan 1st. 2019. We were not charged a departure tax.
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Hi I just got this email off the resort website today as I want to request a room type. infomexico @sirenis hotels. com Hopefully it works for us both 😊
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Yes quality beer at all bars. Superior beer in room fridge. We agreed both red and white house wine were good quality. Sorry unable to remember name of wines.
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There are ashtrays on balconies as noticed. Also there were people smoking on the grounds, but I didn't pay much attention as my family doesn't smoke. I think that they are a little more relaxed in Mexico
1 vote
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"The rooms are recently updated and very comfortable. Enjoy!! There's not a "bad" room!"
"The rooms have all been updated! There isn't a "bad" room!"
"ocean facing rooms may have seaweed/sargassum smell"
"Rooms nearer the beach are quieter"
"Tulum for location, although balcony views aren't all great. You pay more for a good view."
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PRICE RANGE
US$195 - US$766 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand sirenis riviera maya hotel akumalgrand sirenis riviera maya hotel and spagrand sirenis riviera maya akumalgrand sirenis mayan beachgrand sirenis mexicogran sirenissirenis riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
948
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