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Grand Palladium White Sand Resort & Spa

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Certificate of Excellence

About

Location
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Service
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Certificate of Excellence
GreenLeaders Silver level
The Grand Palladium White Sand Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium White Sand are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa (excluding the Royal Suite facilities).
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Property amenities
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Free Parking
Room Service
Free Internet
Spa
Bar/Lounge
Breakfast included
Adult pool
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Paid Internet
Shuttle Bus Service
Tennis Court
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Hidden Gem
Lagoon View
HOTEL CLASS
Hotel links
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3,475Reviews
5,128Photos
514Q+A
100Room tips
Traveller rating
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Popular mentions
+7
My wife and I stayed at the Grand Palladium White Sands resort in February 2019 to get some winter sunshine. There are three hotels in one with guests having access to the facilities at the three. The main entertainment hub is in the Colonial hotel where they have nightly shows
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Response from KeniaRodriguez, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa
Responded 3 days ago
Dear Chrislea1, We were naturally so pleased to read that you and his wife enjoyed a wonderful time with us, finding our property to be one of the best. We are pleased to know that your daughter's recommendations have been worthwhile and that you have taken home unforgettable memories of your vacation at our resort, as the delight of your palate with the delights of our gastronomy, the excellent service you received during your rest in our pools, and even the unforgettable experience in contact with our local fauna which turned out to be fun for you. Our team works exceptionally hard to make sure that each guest stay is as special as can be, and to create truly unique and memorable experiences. It is a pleasure to know that we have achieved it with you. We hope to welcome you on your next visit to the beaches of the Mexican Caribbean, it will be a real pleasure to exceed your expectations once again. Kind regards, Kenia Rodriguez Hospitality Manager
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Hotel's Favourite
I can not say enough about White sands. Amazing staff (Pricalla, and Paula, and many others) outstanding hospitality, beautiful resort, and they treat you like family. The day we arrive Paula (Angel helped to) got us a room closer to lobby (free upgrade) for my 79 year old
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Response from KeniaRodriguez, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa
Responded 3 weeks ago
Dear Lessunshine, Thank you very much for sharing your recent experience at Grand Palladium White Sand Resort & Spa. I am pleased to know that our entire Palladium family has kept the care of your father's health and with our small details your stay is pleasant. We work diligently to transmit with our attention the mission of our company that is to turn our guests like you into a true Palladium Fan. It is gratifying to read many names of our most valuable resource of our company that are our employees, whom have stood out with their attentions. It will be a pleasure to share your congratulations to all of them, as they symbolize their main source of inspiration. All our Palladium team, we continue at your entire disposal to achieve the best experience of your visit to Mexico. Kind regards, Kenia Rodriguez Hospitality Manager
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This was our 5th trip down to this resort since 2012. They are always receptive to our request to stay in our original room with a quick email and have never failed us! We love the resort for so many reasons; the food, the staff, the decor, the jungle feel everywhere you go,
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Response from KeniaRodriguez, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa
Responded 5 days ago
Dear SJReed, Thank you for trusting at Grand Palladium White Sand Resort & Spa for the fifth time, your vacation in the Mexican Caribbean. We are grateful to you for describing in this valuable review the outstanding elements of your family vacations, as well as those that will serve as an improvement for our services, mainly because they help us to improve the clean our facilities and rooms. Our main objective as a company is and always will be the satisfaction of our guests, that is why we are immensely grateful to you for sharing these important points of improvement. It is a fortune to know that, despite these facts, you and your family will continue to choose us, as your hotel of choice, thank you very much for that, you can have the certainty that we will focus our efforts on improvement and achieve to impress you with our changes on your next sixth visit. Remember that Palladium is already your second home in the Mexican Caribbean, and we will be happy to welcome you again. Kind regards, Kenia Rodriguez Hospitality Manager
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My family and I were here for 10 days for a wedding. This resort is massive! It has 5 different hotels on the one resort which are all connected by a tram system. As we were in a different hotel (we stayed at the adults only) and our family was at White Sands, my senior mother
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Response from KeniaRodriguez, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa
Responded 6 days ago
Dear Shauna R, Thank you for trusting in our Palladium family to be your hosts during your visit to the Caribbean. It is a pleasure to know that we have been part of a great family celebration, and you have managed to enjoy the different options and services we offer to all our guests, from those hosted in a totally adult concept to the diversity of family activities. We are already looking forward to welcoming you once again, in order to have the opportunity to surpass all your expectations. We are always at your service in this your second home Palladium. Kind regards, Kenia Rodriguez Hospitality Manager
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Just back from a week at Grand Palladium White Sand, which was wonderful from start to finish. The staff at Reception were extremely responsive to our request for a ground floor suite near the beach, for the sake of one of our party who had a broken ankle. 125 paces from
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Response from KeniaRodriguez, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa
Responded 1 week ago
Dear Barry G, Thank you very much for allowing us to be at Grand Palladium White Sand Resort & Spa, your host hotel for your recent vacation in the Mexican Caribbean. We cannot thank you enough for leaving us with such lovely words. From your arrival in paradise to your final goodbye, it sounds as if you escape to paradise was an absolute dream. It will be a pleasure to share your congratulations to Rosalía and Manuel, who, as you mentioned, are great Palladium ambassadors, who with their attention manage to transmit our brand promise that is to convert our guests into Fans. We look forward to your fourth visit jubilantly. Kind regards, Kenia Rodriguez Hospitality Manager
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All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
Two- person jetted tub
Our bungalow in the foreground
Our deck
Our outdoor shower
Night view
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123456137
We stayed in a suite with my mom and it had a pull out. Not 100% sure if all the suits have them. Both of ours did. They are pretty accommodating.
0 votes
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Closed in shoes are no longer a requirement. Men may wear nice dress sandals (no rubber flip flops).
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Don't know what you mean by "optics" (magnifying makeup mirror)? There is a magnifying mirror that swivels and pulls out of the wall in the bathroom. There is a small mini fridge in your room that is filled daily with water bottles, beer, and soda.
-2 votes
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123456103
"Look at the map and decide what you would like to be closer to (beach or lobby, pool or jungle)"
"Romance Bungalow is beautiful"
"5 Resorts within the Palladium. If you want centralized, choose Colonial. If you want private, choose Kandania."
"I can't. All accomodation blocks look clean and tidy and near trees and greenery"
"Ground floor in a villa suited us."
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12345620
PRICE RANGE
US$227 - US$538 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand palladium white sand hotel akumalgrand palladium white sand resort and spagrand palladium white sand resort & spapalladium white sandsgrand palladium white sands resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
264
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