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Holiday Inn Reynosa-Industrial Poniente, an IHG hotel

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Carr. Monterrey Reynosa Parque Industrial Villa Florida, Reynosa 88730 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (13)
Room & Suite (10)
Dining (5)
Payments made by partners impact the order of prices displayed. Room types may vary.
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Reynosa-Industrial Poniente, an IHG hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 16 hotels in Reynosa
Location
Cleanliness
Service
Value
Holiday Inn Hotel Industrial Poniente is the newest Hotel in Reynosa. It is strategically located in the best Industrial area of the city and in the Monterrey away exit.Only 15 minutes from the Hidalgo, Tx., International Bridge and 25 minutes from the Gral. Lucio Blanco airport, near to Pemex Burgos Proyect, Emerson, Black and Decker. Just infront of the biggest mall in the city.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Kids pool
Airport transportation
Secured parking
Wifi
Hot bath
Outdoor pool
Restaurant
Breakfast available
Kids' meals
Special diet menus
Business Centre with Internet Access
Banquet room
Meeting rooms
24-hour security
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Desk
Room service
Safe
Refrigerator
Cable / satellite TV
Flatscreen TV
Complimentary toiletries
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Tile / marble floor
Wake-up service / alarm clock
Radio
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
44Reviews2Q+A2Room tips
Traveller rating
  • 9
  • 21
  • 8
  • 3
  • 3
Time of year
Traveller type
Language
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  • English
Nino J wrote a review Jan 2019
London, United Kingdom36 contributions5 helpful votes
Stained for one week in October, hotel is very basic not much to offer, no relaxing facilities available, food also basic. However you feel safe here, nice shuttle service at no additional cost! Staff have basic English language proficiency
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Date of stay: October 2018Trip type: Travelled on business
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Response from gerenciageneralghp, Gerente at Holiday Inn Reynosa-Industrial Poniente, an IHG hotel
Responded 10 Jan 2019
Dear Nina J: Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely,
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Jai Padmanabhan wrote a review Jul 2018
Boca Raton185 contributions100 helpful votes
This is a good hotel, managed poorly. The check in and check out process is inefficient and poorly done. Membership number was not entered, checked me out in a different name and room number. With the desk staff not speaking English, makes for even worse a situation. The biggest sore point is they have piped in music in the elevator lobby and that music filters into the rooms at night keeping you awake. Calls to the reception desk to lower the music volume were ignored. May give them another chance, but not happy at all.
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Date of stay: July 2018Trip type: Travelled on business
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Response from Tersa D, Front Office Manager at Holiday Inn Reynosa-Industrial Poniente, an IHG hotel
Responded 25 Jul 2018
"Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Tersa Duran Front Desk Manager
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Steve K wrote a review Oct 2017
80 contributions14 helpful votes
This was a good place to stay when working in the industrial zone in Reynosa. The hotel was a bit old and on occasion had problems with plumbing in the room. But problems always resolved. The restaurant was awesome! Great breakfast and dinners served.
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Date of stay: December 2016
Rooms
Cleanliness
Service
Trip type: Travelled on business
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Juliette A wrote a review May 2017
Paris5 contributions3 helpful votes
This is not my first stay in this hotel but I will do everything it will be the last one. The main issue is the food: the restaurant is terrible. First time in Mexico I find a place where they don't know how to prepare basic Mexican food like guacamole or pico de gallo...many dishes listed on the menu are simply not available! And when they are, they are of so poor quality. It's desperating. Who is in the kitchen? We really wondered during the 4 nights we had dinner... Almost each night the tablecloth was stained. Digusting ! The service is slow and not professionnal at all. And for what concern the hotel itself: what thinking about the reception waking you up you at passed 11pm, calling you because they lost the dinner bill you just let on the restaurant's table ? The cleaning of the room is random: I found many times hair on the floor in the room and in the bathroom. And last but not least, phonic insulation is close to zero, you can therefore hear your neighbors at anytime coming back to their room. Of course, the doors slam since they have not been adjusted to avoid this... For check-out we spent 20' at the reception desk to get our bill. For what reason? We still don't understand. What a bad and sad experience. To be avoided as much as possible.
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Date of stay: May 2017Trip type: Travelled on business
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Response from IHGService, Guest Relations Manager at Holiday Inn Reynosa-Industrial Poniente, an IHG hotel
Responded 3 Jun 2017
Hello Juliette A! First of all, thank you very much for your recent stay at our Holiday Inn Reynosa-Industrial Poniente, Mexico. I am so sorry to see you did not enjoy your overall experience with us, especially with the food selection. We will look into this concern. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Reynosa. Sincerely, Orlando A. Case Manager IHGService
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mexcbeto wrote a review May 2017
Mexico City, Mexico118 contributions38 helpful votes
The hotel was recently renovated and the rooms are really nice. The staff is very friendly and with a corporate rate you can get a great value (breakfast included and better rate). It is recommended to get a reservation at least 2 days before, standard rooms have a high demand. The hotel has a swimming pool, fitness area, and a restaurant. Across the street there is a mall with cinema and local stores.
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Date of stay: May 2017Trip type: Travelled on business
1 Helpful vote
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PRICE RANGE
US$65 - US$101 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn reynosa, reynosa holiday inn
LOCATION
MexicoNorthern MexicoTamaulipasReynosa
NUMBER OF ROOMS
95
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Frequently Asked Questions about Holiday Inn Reynosa-Industrial Poniente, an IHG hotel
Which popular attractions are close to Holiday Inn Reynosa-Industrial Poniente, an IHG hotel?
Nearby attractions include Flexzone Jumping Park Reynosa (1.4 km), Cinépolis VIP Plaza Periférico (0.5 km), and Zoologico de Reynosa (7.6 km).
What are some of the property amenities at Holiday Inn Reynosa-Industrial Poniente, an IHG hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Holiday Inn Reynosa-Industrial Poniente, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Reynosa-Industrial Poniente, an IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn Reynosa-Industrial Poniente, an IHG hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Holiday Inn Reynosa-Industrial Poniente, an IHG hotel?
Conveniently located restaurants include La Carnada Grill, I Pistilli Trattoria Pizzeria, and Oriental Wok Reynosa.
Are there opportunities to exercise at Holiday Inn Reynosa-Industrial Poniente, an IHG hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Holiday Inn Reynosa-Industrial Poniente, an IHG hotel have an airport shuttle?
Yes, Holiday Inn Reynosa-Industrial Poniente, an IHG hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Reynosa-Industrial Poniente, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Reynosa-Industrial Poniente, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Reynosa-Industrial Poniente, an IHG hotel?
The staff speaks multiple languages, including English and Spanish.