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All reviews hi express front desk breakfast room pillow cases free breakfast fire pit local college great place to stay shower curtain pancake maker would stay here again cookies nice size spent one night main road beds were comfortable yogurt
We chose the Holiday Inn Express in Utica because we were looking for an overnight stop close to the thruway, and other trip advisor reviewers have rated this hotel highly. Sorry, but we cannot do the same.
In Holiday Inn's favor, the room was very...More
Response from Btownsend, Front Office Manager at Holiday Inn Express Hotel & Suites UticaResponded 1 September 2018
I am disappointed to hear about your experience at our Holiday Inn Express + Suites. This is definitely not the experience that we would ever want any of our guests to have and we appreciate you taking the time to bring this matter...More
When looking for a place to stay in Utica , the Holiday Inn Express is the place..don’t bother looking any further. The staff is very friendly and accommodating, the rooms are very nice, clean and comfortable. Very convenient to restaurants and attractions, easy on and...More
Response from Btownsend, Front Office Manager at Holiday Inn Express Hotel & Suites UticaResponded 7 August 2018
We are pleased to hear that you enjoyed your room and that you found our location to be convenient. We look forward to you staying with us again soon and thank you for being a member of our IHG Rewards Club.
Our room was spacious and check-in was easy, and the staff very pleasant. There was no tub, just a shower but that was not a problem for us. There were plenty of luscious, soft towels. We could hear people upstairs above us walking around, but...More
Response from Btownsend, Front Office Manager at Holiday Inn Express Hotel & Suites UticaResponded 27 August 2018
Thank you for choosing to stay with us. I am pleased that you were able to get a great night's sleep and that you found your room to be spacious. Please come and stay with us again in the future.
I do not normally expect to be “charmed” by a Holiday Inn. Yet, this particular hotel is charming. Well maintained. Clean. Staff friendly and accommodating.
The only reason they did not get 5 stars is they have some front desk problems. They checked us into...More
Response from Btownsend, Front Office Manager at Holiday Inn Express Hotel & Suites UticaResponded 21 August 2018
Thank you choosing to stay with us. I am happy the you found our hotel to be charming and well maintained. I sincerely apologize for the room check in error that occured with the Front Desk. Thank you for providing your feedback so...More
Nice newer HI Express. Room was very nice king with nice bathroom with walk in shower and no tub. That’s a good thing. Nicer breakfast room than most and a little better breakfast than most. I used points, but it seemed a little pricey. Would...More
Thank george b
Response from Btownsend, Front Office Manager at Holiday Inn Express Hotel & Suites UticaResponded 19 August 2018
Dear george b,
Thank you for staying with us. I am happy that you enjoyed your king room and our newer breakfast room. Please some and stay with us again the next time you are passing through Utica.
The Holiday Inn Express & Suites is the newest hotel in Utica NY and was built with convenience in mind. Located less than one mile from I-90, the hotel is also within walking distance of several famous Utica …Morerestaurants, like Delmonico's Italian Steakhouse nextdoor, and Aqua Vino Restaurant accross the street overlooking the Erie Canal. The long list of amenities includes free Hot Breakfast served daily with the famous Holiday Inn Express cinnamon buns and pancakes, along with wifi, parking, computer center access, and an indoor pool, fitness center, and patio in the rear. You will be looking forward to you next trip through Utica after staying here. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.