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Residence Inn by Marriott New Rochelle

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About

#2 of 2 hotels in New Rochelle
Location
Cleanliness
Service
Value

Residence Inn New Rochelle is an excellent choice for travellers visiting New Rochelle, offering many helpful amenities designed to enhance your stay.

Free wifi is offered to guests, and rooms at Residence Inn New Rochelle offer a flat screen TV and a kitchenette.

Guests of New Rochelle Residence Inn are also welcome to enjoy a pool and free breakfast, located on site. For travellers arriving by car, parking is available.

If you like Asian restaurants, New Rochelle Residence Inn is conveniently located near Roc-N-Ramen, Red Lotus Thai Restaurant, and KU Asian Bistro.

If you are interested in exploring New Rochelle, check out one of the parks, such as Glen Island Park, Five Islands Park, and Hudson Park and Beach.

Enjoy your stay in New Rochelle!

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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Tennis court
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Car park
Wifi
Outdoor pool
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
Languages Spoken
English
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.
294Reviews3Q+A58Room tips

Reviews
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John S wrote a review Jan 2024
1 contribution
As a Marriott Titanium this is the first Marriott globally that I have ever stayed at which not only does not provide you with any level benefits but also refuses to provide you with any water other than a $6 bottle in the room. I was told that NO ONE gets free water and if you don't want to pay for it don't drink it.....wow you cannot make this up. Avoid this place.
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Date of stay: January 2024Trip type: Travelled with friends
Room Tip: Avoid this place
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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hrobinson1114 wrote a review Dec 2023
Nashville, Tennessee2788 contributions496 helpful votes
+1
TLDR: I got absolutely destroyed by bed bugs. I hate this. I really, really hate this. But I've waited and I've waited and waited, and I am still not pleased with the follow up response. So first, the surface good: full kitchen, 2/10 of a mile from a nice train station that will take you to Grand Central within half an hour. Very nice support staff (housekeeping, maintenance). The surface bad: the suites are quite dated (no big deal, I've seen it many times). The parking setup is a nightmare and costs 15 or 20 dollars daily. Laundry facilities are meh. Within 24 hours of check-in, I developed a large red welt on my face. I thought maybe it was allergies. Within another 24 hours, I developed multiple lesions on my face, at least four on my forehead, at least three or four on my cheeks, one on MY EYELID! On my fingers, on my hands. These lesions quickly started blistering and leaking. I had to start wearing band-aids on my face because fluid just kept streaming down my face. For a week this went on. I had no idea what was happening. My husband happened to be with me on this trip, and nothing happened to him. This is what threw me off. I finally started digging deep into the internet and found that half of the population doesn't react to bed bugs at all, while half do, and some, like lucky me, suffer a bullous reaction, resulting in oozing, leaking wounds and blisters. I asked my husband to tear apart the bed and he found two adult bed bugs (meaning many more were lurking). I had no idea they could cause such damage or bite you on the face. It's also important to note that this was my first week at a new facility, so they got to see me as a walking biohazard. Great first impression. I had to have prescription steroid medication called in to treat the wounds. I will be very open and clear: the manager and all of the employees took action immediately. They called in an eco team, which confirmed the bugs. They then took all of our belongings and either treated them or sent them out to a laundry facility. Though honestly, I am still terrified I'll end up taking bed bugs back to my home somehow. Everyone was so apologetic and nice, particularly housekeeping and maintenance. They moved us to a new room (which took three hours at the end of a long 12 hour shift, but it was a group effort). The laundry came back amazing. Folded like something you'd see Marie Kondo do on her home organization shows. I cannot complain about the immediate response. In fact, my original plan was to give this place another chance and to wait patiently to see how another stay went before even considering a review. I don't take negative reviews lightly, especially when it was no one's direct fault concerning the bed bugs. It's the follow up that has my hands flying on the keyboard. The manager had said she would follow up with me the next day about compensation. My company had already paid for the stay, so money was off the table. I didn't hear from her. I gave it a few days. Still nothing. I kept messaging them and was told someone would follow up. Finally after a week, I messaged them again and she called. She said she had been out of town. Ok, fine. But by this time, everyone was touching this thing with kid gloves and the hospitality had cooled. Nobody wants to talk about the ick. Again, ok. She offered 20,000 points. I felt this was a low offer, but I accepted without argument because they had been so nice in the beginning and because I wanted to keep a good relationship. For comparison, once a Moxy hotel had to cancel a one night stay due to unforeseen circumstances and gave me 20,000 points AND a free night with a super kind follow up email. 20,000 points isn't even half a night's stay in most cases. Yet again, another week has passed. My points for the stay posted, but not the points promised for this mess. I sent a message to Marriott through their website, and it was forwarded directly to my personal ambassador, who says he plans to follow up. I have further reservations at this place. And I'm struggling to figure out how to go forward because there are few hotels in the area that meet my needs while also being within a reasonable commute to my job site while also being close to a train station. At this point, I may have to give up having a full kitchen and move to the SpringHill Suites in Tuckahoe. It should also be noted that spending over 250 nights a year in hotels, almost exclusively Marriott, this is the first time this has happened to me. Also, I think this property may be independently owned.
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Date of stay: December 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Whissely wrote a review Sept 2023
Sao Paulo, SP408 contributions171 helpful votes
Just a lame experience to the point that I will avoid this chain in the future. Breakfast is all high sugar mediocre offerings, half the time there were items missing. Room service is on demand and limited. Rooms are actually spacious but that’s not enough to overcome all the short comings. I’m glad I left.
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Date of stay: September 2023Trip type: Travelled with family
Room Tip: Avoid the place
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Allie R wrote a review Jul 2023
Ottawa, Canada14 contributions2 helpful votes
Stayed while at a wedding. It's a new building, and clean. There's place to pull up in front to load/offload, and includes parking in the designated section in the neighbouring garage. However, if you need to use a washroom after lengthy travel, you have to check in first!! (Even worse, there's no washroom on the ground floor). You do get good sized rooms, but there's no racks for your luggage racks, no room safes, not enough towels and the kitchenette is missing basics to make it useful (the full-sized fridge and freezer were useful, though). Given our group was spread over two floors, I appreciated the nice stairwells, but you need your room card to access each floor and elevator (heaven help you if you slip out and forget it - lots of staff near the elevators but nobody takes the stairs). The biggest issue was that there's not always an attendant at the front desk if you have a problem, even during hours there's supposed to be someone there (and it wasn't a short step-away-to-use-the-facilities situation). They excuse the problems by saying they're a long-stay not short-stay hotel, but (a) they booked our group and checked us in as a regular hotel, and (b) the hotel includes breakfast (the typical breakfast buffet), although the coffee/food/cutlery isn't monitored and kept topped up so multiple families were scrambling; I had to find the employee and tell him. For the garage, we discovered by chance that there's more parking on the second level and access to the hotel from the garage - but nobody told us these things. One of the front desk people was nice (I was always relieved when I saw her!), but that wasn't enough to make up for the other service deficiencies at this location.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: It's downtown, but that's not so impressive
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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d m wrote a review Jun 2023
Dublin, Ireland5 contributions1 helpful vote
The staff are the best part of this hotel. This area has great potential and construction is going on locally - but at present the hotel itself is outdated in its furnishings and one needs to be careful which room one gets so you can get a good nights sleep (our initial room had a faulty toilet and construction racket from outside 20 hours a day). The Reception Manager arranged to move us to a quieter nicer room and the staffmember who helped us move our suitcases that afternoon was kind. The Plumber did all he could with the initial room but repair required ordering a part which would take several days to arrive. The free breakfast was very good - impressed by hot/cold selection. Good deli a block away and CVC pharmacy two blocks away. Metro North to Manhattan only three blocks away - magic. But it's the Staff who made our hotel stay great.
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Josh D wrote a review Jun 2023
New York City, New York476 contributions265 helpful votes
+1
I have watched some dark movies where people say that they have lost faith in humanity!! That sort of happened to me last year at T for Temple U because they have two dollar movies at the student center and they played Twilight and the movie theater was full but they played Pulp Fiction and there were only two people!! I felt like less of a man after watching Twilight and I would very much like to get that time back!! Why I am going on this rant is because Samuel L Jackson has a line in Pulp Fiction where he says he is in a transition period!! I happen to be between houses at the moment and we needed a hotel to stay at for a week!! We chose this place because it is convenient!! It is like any other Residence Inn so it is nice!! I have been to the pool which is on the 6th floor!! The breakfast room is good as it usually is!! I get my own roll up bed because I’m 19 and need privacy!! I think the bed could be more comfortable and there weren’t any pillows for the rollaway so I had to steal one from my parents bed!! It is still a good hotel!!
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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KenwoodTraveler wrote a review Apr 2023
Cincinnati101 contributions40 helpful votes
This motel needs some serious maintenance. The door between the bedroom and living room was so warped there was a 4 inch gap at the top when closed. Several lights were out in the bathroom. The shower gel unit was not attached to the shower wall but resting on the side of the tub -- every time I used it, it fell into the tub. The strainer for the kitchen sink was broken, so there was no way to plug the drain. The room was clean but very dated. The workout room had serious water damage to the walls and baseboards. The walls were wrinkled in numerous areas. The water dispenser did not work. The equipment had a sign to wipe it down but there was not a wipe dispenser, let alone wipes. The breakfast was not very good. There was a decent selection but the food did not taste good.
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Date of stay: April 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ruth B wrote a review Apr 2023
New York City, New York127 contributions86 helpful votes
Stayed one night with other guest who were in town for a wedding. Clean, comfortable accommodations. Very close to MetroNorth Station stop. Lots of places to eat all around. Movie theater and Ax throwing facility near by. Obispo the Front Desk Agent provided excellent customer service. Breakfast food serviced was pretty good and fresh. I bought my dog and there is a $100 pet fee. Nice dog walk next door to hotel.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Malijah D wrote a review Dec 2022
when i went the pool had WAY TO MUCH chlorine in it and my daughter and her friends got burned and they did not even do anything and it was her birthday and they didn't even tried to do anything about it yes i and grateful that they gave me a couple extra days free and switched us to a bigger and gave us our own floor but i dont im not sure if ill go back. and i'm saying this is the most RESPECTFUL WAY POSSIBLE
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Date of stay: July 2022
Value
Location
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HudsonValleyGuy wrote a review Jul 2022
Catskill, New York173 contributions93 helpful votes
Stayed for a little over a week. Typical accommodations, Clean, spacious. Bed a bit firm Elevators were quick, but remember you need the room card to go up or down. Water pressure was good even on higher floor. Included breakfast nicely on top floor, so nice expansive view while eating. Only issue was it starts at 6:30AM, but there were a few days during my stay the food wasn't out til 10-15 minutes later. Was an issue for me since I need to start my day Right now, there is no housekeeping unless requested, so remember that little shampoo and soap may not last! Parking is a bit gritty in the attached garage that it shares with surrounding businesses. You pull is from this little brick area.. that leads to the first row. The next area is up one level, reached by heading down/right a couple rows from the first level. I never got to the 3rd parking area, so can't even say where it is. Maybe check with the front desk if you may need, like coming in late. Desk staff was very pleasant upon check in and leaving.
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Date of stay: June 2022
Location
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Triin P, Owner at Residence Inn by Marriott New Rochelle
Responded 3 Aug 2022
Thank you for your stay and we appreciate you sharing your feedback!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$269 - $355 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
residence inn new rochelle hotel new rochelle, new rochelle residence inn
LOCATION
United StatesNew YorkWestchester CountyNew Rochelle
NUMBER OF ROOMS
124
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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RESIDENCE INN BY MARRIOTT NEW ROCHELLE - Hotel Reviews & Price Comparison (NY) - Tripadvisor

Frequently Asked Questions about Residence Inn by Marriott New Rochelle
Which popular attractions are close to Residence Inn by Marriott New Rochelle?
Nearby attractions include Hour To Exit (0.3 km), Regal Cinemas New Roc 18 IMAX & RPX (0.09 km), and Sky Zone (0.1 km).
What are some of the property amenities at Residence Inn by Marriott New Rochelle?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Residence Inn by Marriott New Rochelle?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn by Marriott New Rochelle?
Guests can enjoy free breakfast during their stay.
Is parking available at Residence Inn by Marriott New Rochelle?
Yes, a parking garage and paid public parking on-site are available to guests.
What are some restaurants close to Residence Inn by Marriott New Rochelle?
Conveniently located restaurants include Alvin & Friends, Posto 22, and The Wooden Spoon.
Are there opportunities to exercise at Residence Inn by Marriott New Rochelle?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Residence Inn by Marriott New Rochelle?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn by Marriott New Rochelle?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn by Marriott New Rochelle offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.