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All reviewslong islandrooms are cleanbare bonesrooms are bigwriting this reviewassistant managernew yorkshort drivefront desk staffpleasant staybed was very comfortablea great place to stayyunuskitchenettejoannelaundryaccommodations
Smelly room, horrible pillows, rude front desk staff.
The A/C in my room its powered by a diesel engine...couldn't be noisier.
I joyful experience
Please save yourself from a bad moment and DON'T GO there; you will pay $120+tax to be treated like S -...More
Thank Jorge G
Response from 00esa, Manager at Extended Stay America - Long Island - MelvilleResponded yesterday
Jorge, thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be...More
Stayed for a week. Has a kitchen which makes it feel like home. Not far from restaurants, shopping and highways. The breakfast is coffee and muffins. The staff is friendly and helpful. I would recommend it for a long stay.More
Response from 00esa, Owner at Extended Stay America - Long Island - MelvilleResponded 11 November 2017
Luara, thanks for making Extended Stay America your home away from home. We are pleased to know you liked your room and the highlight of your entire stay was our convenient location close enough to many restaurants and shopping venues. It was a pleasure serving...More
Hotel was comfortable enough and does have a mini-kitchen in the room, but not particularity practical for a non-extended stay since you still have to buy all your cooking stuff. The lobby isn't so much a lobby as a check-in window. It doesn't offer much...More
1 Thank gnolect
Response from 00esa, Manager at Extended Stay America - Long Island - MelvilleResponded 3 weeks ago
Thanks for the detailed evaluation. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. Your honest comments will be shared with our team and we will use them for future improvements. We hope you will give us another opportunity...More
Start with.... they gave us a room and they keys to a room that had not been cleaned from the previous day.
Then we finally got a new room.... get ready to take a shower.... guess what.... old empty shampoo containers
Then I walk to...More
Response from 00esa, Manager at Extended Stay America - Long Island - MelvilleResponded 10 July 2018
Thank you for being our guest. We sincerely apologize for the service and housekeeping issues you experienced and the inconvenience they caused. This situation has been discussed with our staff members to reemphasize the importance of impeccable customer service and attention to detail. We invite...More
Hotel gives you everything you need! Room is big and kitchen is old but great. The fridge is amazing! Bath is also big and taking a shower is very comfortable. Staff and manager are friendly and help you anytime!More
Response from 00esa, Manager at Extended Stay America - Long Island - MelvilleResponded 23 June 2018
Thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. Your business is appreciated, and we hope you will come...More