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Extended Stay America - Long Island - Melville

Traveller (32)
Room & Suite (42)
Dining (1)
About
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Laundry Service
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
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Room features
Air Conditioning
Kitchenette
Microwave
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Quiet
Family
HOTEL CLASS
Hotel links
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Location
Full view
50Car recommended
Grade: 50 out of 100
15Restaurantswithin 1 km
0Attractionswithin 1 km
Contact
100 Spagnoli Rd, Melville, NY 11747-3502
Getting there
Long Island MacArthur Airport28 km
John F. Kennedy Intl Airport33 km
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167Reviews
56Photos
4Q+A
33Room tips
Traveller rating
  • 56
  • 29
  • 24
  • 18
  • 40
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Popular mentions
Beware of giving this location your credit card and keep checking for extra charges without explanation. I've been trying to get an explanation for an extra $401.84 for 2 weeks without any response. If it was a smaller amount I wouldn't even have bothered to waste so much time
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Response from 00esa, Manager at Extended Stay America - Long Island - Melville
Responded 16 Sep 2018
Thank you for being our guest and for taking the time to leave feedback. We apologize for the misunderstanding regarding your bill. We're sorry our team did not provide you with a clear explanation of the charges during the check-in process. We do require a credit card or debit card for incidentals. We place a hold on the account to make sure that the card is valid, which is a standard industry practice. In the event no incidentals are incurred, we release the holdback into your account. Depending on your banking institution, this may take anywhere from 3-10 business days. We apologize for the inconvenience, and if you are still in doubt, please contact our General Manager directly to discuss your charges. Thank you for being our guest, and we hope you will consider giving us another chance in the future. Hotel Management
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Hotel's Favourite
I only write reviews when i'm angry or really impressed, in this case i an very impressed and thankful for Corin and her crew. The associates at the main desk, housekeepers and Jaun the maintenance man worked very hard to accommodate me so much that i could not let there hard
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Response from 00esa, Manager at Extended Stay America - Long Island - Melville
Responded 9 May 2018
Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to know that you loved your stay. We will be sure to share your compliments with our team, especially Corin & Jaun. Thanks for choosing Extended Stay America. We look forward to welcoming you back soon. Sincerely, Hotel Management
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This place was the worst hotel ever. It smelled bad. The room felt sticky and stuffy. Everything about the room was terrible; flat pillows, dirty and dusty, bathroom smelled of cigarettes, bed was uncomfortable. The front desk staff was extremely rude. When I asked about my room
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Response from 00esa, Manager at Extended Stay America - Long Island - Melville
Responded 20 Aug 2018
Trish, we are truly sorry for the issues you experienced in your room and that you were not clear with our housekeeping policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Thanks for the feedback as it will be used as a training tool to improve our future guest's experience. We hope you & your family will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
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Smelly room, horrible pillows, rude front desk staff. The A/C in my room its powered by a diesel engine...couldn't be noisier. I joyful experience Please save yourself from a bad moment and DON'T GO there; you will pay $120+tax to be treated like S - -T!!!!
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Response from 00esa, Manager at Extended Stay America - Long Island - Melville
Responded 18 Aug 2018
Jorge, thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
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Hotel was comfortable enough and does have a mini-kitchen in the room, but not particularity practical for a non-extended stay since you still have to buy all your cooking stuff. The lobby isn't so much a lobby as a check-in window. It doesn't offer much for services. It is
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Response from 00esa, Manager at Extended Stay America - Long Island - Melville
Responded 29 Jul 2018
Thanks for the detailed evaluation. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. Your honest comments will be shared with our team and we will use them for future improvements. We hope you will give us another opportunity to prove we can do better! Sincerely, Hotel Management
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Carpet dirty spots all around
Nasty white substance on floor and everywhere else.
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The further in advance you make reservations, the cheaper the price. While they do not have a monthly rate, advance reservations give you the best price.
0 votes
Do you have a swimming pool ?
No, there is no swimming pool.
0 votes
It is now a total non smoking hotel. I am a non smoker and have no problem with odors there. Try the first or second floor, the third floor used to be the smoking floor a year ago.
0 votes
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O hotel recebe encomendas? Tem um custo? Obrigada
"Go to a different hotel"
"Don't. Go somewhere else."
"Is no such a room as good one. Stay away"
"Go elsewhere. Really"
"ask for one that has been renovated, apparently a few are"
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PRICE RANGE
US$110 - US$164 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay melvillemelville extended stay
LOCATION
United StatesNew YorkLong IslandMelville
NUMBER OF ROOMS
133
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