SpringHill Suites New York Queens
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SpringHill Suites New York Queens

Traveller (15)
King Bathroom
Room & Suite (17)
Breakfast Seating Area
Dining (1)

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About

3.0
#25 of 36 hotels in Long Island City
3.0 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
3.7 of 5 bubbles
Service
3.6 of 5 bubbles
Value
Welcome to the SpringHill Suites New York Queens, where our location offers the best of both worlds tucked away from the packed crowds surrounding New York City's most famous attractions, yet close enough to enjoy them at your leisure.
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Property amenities
Free High Speed Internet (WiFi)
Room features
Air conditioning
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Budget
Business
Hotel links
Special Offer:Earn points toward free nights.

Location

38-39 9th Street, Long Island City, NY 11101
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 70 out of 100
70
LaGuardia Airport
Teterboro Airport
14.3 km
See all flights
21st St
6 minNew York City Subway
27Reviews1Q+A4Room tips

Reviews
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Detailed Reviews
WDbxl wrote a review Jan 2024
Nottingham, United Kingdom129 contributions105 helpful votes
2.0 of 5 bubbles
On the face of things, this ought to be a good option for accessing the city. I needed a quick night’s stay between JFK and LGA without overpaying and while still being close enough to each. The hotel offers this at a good price and is clearly newly (if cheaply) done.

However, the immediate surrounding area is rough and the hotel clientele that I encounter is not much better. Rooms themselves are comfortable and new, but very poorly insulated to sound. I spent the night listening to a rowdy party somewhere nearby (unclear where as ducts connecting rooms are not necessarily next door).

Management, to the extent that it was present, was well intentioned but appeared completely overwhelmed by the number of guests. The whole place was heaving and felt like a college hotel over spring break.

Next time, I think it will be worth paying a bit more to be directly by a subway line (not a mile away via a $10 Uber), rather than trying to save a buck to be miserable in this circus.
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Date of stay: January 2024Trip type: Travelled solo
Room Tip: Uber from Queens Plaza
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM-GenMan-, General Manager at SpringHill Suites New York Queens
Responded 15 Jan 2024
Will D, it's disappointing to read that your stay with us didn't live up to your expectations. We understand your concerns regarding the ambient noise level and are making continuous efforts to improve on it. Your feedback regarding our team members' response to an increased number of guests is noted - we continually strive to provide excellent service. It seems your experience with the location didn't meet your needs, and we're sorry to hear that. We trust, should you choose to stay with us in the future, your experience will be a more positive one.
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Chris wrote a review May 2024
3 contributions
4.0 of 5 bubbles
A solid, clean hotel. You get what you expect from Marriott. The room was Marriott standard.

The staff is very attentive and the breakfast staff in particular were very keen to fulfill your wishes. The breakfast was sufficient and the tables were quickly cleaned by the staff.

Only the location could be better. It is about a 15-minute walk from the subway station. You are not in Manhattan and you notice that when you walk from the subway to the hotel at night. There are various characters hanging around in groups on the street corners.

Nevertheless, all of this is forgotten in the hotel - there is also a security service.

The fitness center is also usable. The only annoying thing is that people keep coming in and filling their water bottles at the water dispenser in the studio.

Will come again...
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Date of stay: April 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
Room Tip: Take a taxi from Manhattan at night
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at SpringHill Suites New York Queens
Responded 3 weeks ago
Hello Christiane, Thank you for your thoughtful feedback. It's wonderful to hear that the team members, especially during breakfast, made your stay enjoyable with their attentiveness. It's noted that the location may not have met all your preferences, but we're glad our security service provided some peace of mind. We appreciate your remarks on the fitness center and will review ways to improve your experiences. Looking forward to welcoming you back soon. SpringHill Suites by Marriott New York Queens
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Qawszx wrote a review Oct 2023
Warlingham, United Kingdom3 contributions1 helpful vote
2.0 of 5 bubbles
Smell of pot in corridors getting into our room. Found resta of pot in my room where I was staying with my kids. Chaotic breakfast as food was in a tiny nook for a busy hotel. Location is horrible but easy to get into Manhattan though. Dirty windows however not losing much as it was a factory opposite the hotel.
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Date of stay: October 2023
2.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM-GenMan-, General Manager at SpringHill Suites New York Queens
Responded 2 Nov 2023
We regret to hear about your uncomfortable experience with the odors you encountered, as well as the condition of your room. Our team is dedicated to ensuring a comfortable and pleasant stay for our guests, so please accept our apologies for falling short. We appreciate your feedback on the breakfast setup and will consider it as we aim to improve. While our location might not have appealed to you, we're glad you found it convenient to travel to Manhattan. Regarding cleanliness, we'll ensure our team members focus more on these details for a spotless environment. Thank you for your feedback, as it helps us make necessary improvements.
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Marika K wrote a review Dec 2023
1 contribution
1.0 of 5 bubbles
The worst experience with the communication with the staff. We have paid for two nights at this hotel - the transaction was made and transfered to the hotel, but the hotel still hold and block another payment which amounts the same price we have already paid for the accommodation, but without a reason. This unentitled payment is blocked already for two weeks and nobody replies!
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Date of stay: December 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM-GenMan-, General Manager at SpringHill Suites New York Queens
Responded 24 Dec 2023
Marika, it's regrettable to hear about your difficulty regarding the payment process. We always aim for seamless financial transactions and it's unfortunate to hear this was not your experience. We assure you our team members are here to help resolve any issues and make sure your queries are responded to promptly. We suggest you directly contact our financial department to assist you further. Thanks for bringing this matter to our attention.
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Surgical12 wrote a review Oct 2023
1 contribution
1.0 of 5 bubbles
We had issues with the staff accusing us of not telling the truth, basically accused of lying. We came back to our room after leaving for severe hours and the entire room smells very strong Cannabis smoke. Management sent a staff named Torre to check the room and went inside about 3 feet from the door and took him about 10 seconds to assess. He by then reported back to management that there is nothing wrong with the room and claimed we just wanted to move to another room because we do not like the view. By then the assistant General Manager Ayana Isaac personally walked in the room and agree that there was a strong smell of cannabis smoke. She is very kind and apologetic about her staff Torre’s accusations against us not being truthful. Ultimately , This reflects against the quality of screening process of employees and the management Marriott have. This might be an isolated incident but one is too many when guest’s well planned vacation is being ruined due to a staff false accusation towards guest. My full hope is this gentleman is evaluated and sent to a customer service training before he ruins more Marriott guest in the future. Management should also check any previous complaint against Mr. Torre including any untoward behavior to guest and staff. Thank you!
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM-GenMan-, General Manager at SpringHill Suites New York Queens
Responded 18 Oct 2023
Surgical12, your comments deeply concern us and we thank you for bringing these issues to our attention. It's regrettable that you experienced a situation in which you felt accused and not heard. Providing a safe and respectful environment for our guests is of paramount importance, so we're truly sorry for this lapse in service that disrupted your stay. We're focused on delivering exceptional experiences; hence, a lack of trust is not what we aim for, apologize for the misunderstanding. We extend our sincere thanks for your feedback as it helps us to continually improve our services and the guest experience. We hope you will consider giving us another opportunity to serve you better in the future.
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moonwalker89 wrote a review Nov 2023
Santa Cruz, California32 contributions16 helpful votes
5.0 of 5 bubbles
It's all about the staff! The people who work here are proficient at their jobs. I always notice hardworking professionals, this property has an amazing team. The location has many benefits if you " know NY" including a great Family owned Bodega on the corner that is steps away and friendly! Thanks to Freddy for the Recommendation on Pizza!
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM-GenMan-, General Manager at SpringHill Suites New York Queens
Responded 5 Nov 2023
It warms our hearts that you had such a positive experience with the SpringHill Suites by Marriott New York Queens team. We are thrilled to know that their proficiency and dedication stood out to you. Local amenities and dining options do enhance a guest's stay, and we're so glad that Freddy's pizza recommendation made a great impact. Looking forward to welcoming you back to enjoy more of our unique location and delightful team members.
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RMTCA wrote a review Oct 2023
Auburn, CA208 contributions99 helpful votes
5.0 of 5 bubbles
I read some of the reviews about poor service at the hotel and unsafe neighborhood surrounding it. Neither were an issue. The staff was as good (meaning great) as any Marriott I’ve stayed at recently and we are a high-tier level. Staff was accommodating and kind and I believe if you are polite and kind, they will do what they can to help. The neighborhood is gentrifying but I found the people surrounding the hotel safe and just trying to live-in short, you need to be aware of your surroundings here but you do in any major city worldwide. Otherwise enjoy being able to stay so close to Manhattan at a great price!
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM-GenMan-, General Manager at SpringHill Suites New York Queens
Responded 30 Oct 2023
Thank you for sharing your positive experience at SpringHill Suites by Marriott New York Queens. We're thrilled to hear that our team members lived up to your expectations and you felt well-served during your stay with us. We're also glad to read your appreciation for the ongoing neighborhood development and our proximity to Manhattan. We appreciate your kind words and look forward to your return visits. Safe travels until then.
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magsmatt3 wrote a review Mar 2024
3 contributions
5.0 of 5 bubbles
recently stayed at the Springhill suites. We were there to visit our daughter. We woke up on Saturday morning and saw that our spare tire was on our car. We had parked valet with the hotel. They told us on Friday night they noticed our tire was flat and changed it for us !!wanted to shout out to Diego the valet for being so kind.
The hotel otherwise was very clean. The only negative was the included breakfast, which was quite crowded, and they did not seem to be able to keep up with having food available on Sunday morning.
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Date of stay: February 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM-GenMan-, General Manager at SpringHill Suites New York Queens
Responded 8 Mar 2024
Magsmatt3, it's lovely to read about your stay at SpringHill Suites by Marriott New York Queens. We're thrilled our team members' thoughtful actions left a good impression, particularly Diego. We're deeply sorry to hear about your experience with the breakfast amenities though. This feedback is useful for us to continually improve. Thanks for choosing to stay with us, and we hope to welcome you back soon.
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Tumi M wrote a review Sept 2023
1 contribution
1.0 of 5 bubbles
I stayed at this hotel for 2 nights. The location is bad, but the hotel itself is ok, but the staff are the worst I've ever encountered - they are rude, unprofessional and scammy - they randomly added charges to my bill for the valet after I had checked out when I didn't have a car and took Ubers/Lyfts throughout my stay. I have called them over 10 times to rectify it - they either lie that the person who can do it is not there or promise to call me back but they never have. Terrible staff who need better training.
Do not stay here!
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Date of stay: September 2023
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
daniel n wrote a review Oct 2023
23 contributions
5.0 of 5 bubbles
We were just here for an overnight stay. We pulled upfront and the valet parker greeted us. Checkin was quick. We had a city view room on the 14th floor. The power plant is directly across the street but we could see the city skyline slightly to the left. It was a nice clear night and the Chrysler building was lit up nicely.
The room itself wasn’t huge but it was very new and comfortable. Lots of usb outlets. The bathroom is tight for two people but it was nice. My only complaints are that the alarm clock and the thermostat are unlike any I’ve ever seen before. The alarm turned out to have a sort of touch screen I figured out but I gave up trying to figure out the thermostat. The only other complaint was that the grab and go shop didn’t have any microwave popcorn.
We would definitely stay here again.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM-GenMan-, General Manager at SpringHill Suites New York Queens
Responded 28 Oct 2023
Greetings, it's great to hear that your stay at SpringHill Suites by Marriott New York Queens was comfortable and convenient. Thank you for your appreciative comments about our city view room and efficient check-in process. It's also great to know you found the room to be modern and accommodating, even with its compact size. We value your feedback about the alarm clock and the thermostat. We understand it can be a challenge when encountering new technology systems, and it's something for us to consider for future improvements. We also note your mention about the selection in our on-the-go shop and appreciate your suggestion regarding microwave popcorn. We're thrilled that you plan on choosing us again for future stays and we are looking forward to welcoming you back to our hotel.
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Chris wrote a tip May 2024
3 contributions
4.0 of 5 bubbles
"Take a taxi from Manhattan at night"
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rfernandez2799 wrote a tip Mar 2024
Montreal, Canada19 contributions5 helpful votes
3.0 of 5 bubbles
"just make sure to review your bill upon check out,one and confirm is wi-fi is free they have a data service fee ???"
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WDbxl wrote a tip Jan 2024
Nottingham, United Kingdom129 contributions105 helpful votes
2.0 of 5 bubbles
"Uber from Queens Plaza"
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Roving25952444541 wrote a tip Aug 2023
1 contribution1 helpful vote
1.0 of 5 bubbles
"Please don’t go to that hotel, you travel to feel comfortable, you pay to be respected no for that kind of hard time that I had "
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Not the right property for you?
There are more places to choose from in the Long Island City area.
PRICE RANGE
$350 - $473 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkQueensLong Island City
NUMBER OF ROOMS
234
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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SPRINGHILL SUITES NEW YORK QUEENS - Hotel Reviews & Price Comparison (Long Island City) - Tripadvisor

Frequently Asked Questions about SpringHill Suites New York Queens
Which popular attractions are close to SpringHill Suites New York Queens?
Nearby attractions include Noguchi Museum (1.1 km), Queensboro Bridge (1.1 km), and Queensbridge Park (0.1 km).
What are some restaurants close to SpringHill Suites New York Queens?
Conveniently located restaurants include The Baroness, House of Thai, and Beija Flor.
Is SpringHill Suites New York Queens located near the city centre?
Yes, it is 0.8 km away from the centre of Long Island City.
Are there any historical sites close to SpringHill Suites New York Queens?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (7.8 km), World Trade Center Memorial Foundation (7.7 km), and Hamilton Park (6.3 km).
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