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3.5
#2 of 4 hotels in Lobamba
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Value
Happy Valley Hotel & Casino is an excellent choice for travelers visiting Ezulwini, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay. Rooms at Happy Valley Hotel & Casino provide a flat screen TV, air conditioning, and a desk, and guests can stay connected with free wifi. In addition, while staying at Happy Valley Hotel guests have access to a 24 hour front desk, room service, and baggage storage. You can also enjoy a pool and free breakfast. Need a place to park? Free parking is available at Happy Valley Hotel & Casino. When you’re feeling hungry, be sure to check out Luxy garden restaurant, which is a Chinese restaurant that is popular with locals and out-of-towners alike. Enjoy your stay in Ezulwini!
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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It's a solid casino hotel. It would not be my choice, but I was staying for business. It is clearly very popular with locals. Arriving on a Sunday afternoon was a challenge because the reception area was swarming with families. All very nice, but hard to get any service or to hear anything. I thought the rooms were expensive but there was little choice. My room was basic. It was old and had had a superficial facelift, but was satisfactory. Breakfast was always busy, but the offer was decent. The restaurant on the other hand was very hit and miss. Some nights we had excellent service and food, and others, well, were pretty bad with slow service. The coffee shop has virtually nothing in it. In both the cafe and restaurant you might receive your food covered in a ton of plastic wrap. I do not like having to unwrap my food at a restaurant and I worry for the environment with so much plastic being wasted. For a hotel that has had a major refurbishment, it is astounding that there is no lift. You (or the poor porters) need to lug suitcases up and down stairs. We found reception inconsistent and it is likely a training issue. One person refused to book an external restaurant for us and also asked for prepayment for a meal when booking. There was often inconsistency over charges and even ordering a taxi was a challenge. We needed to ask the manager to help sort things out, which he did. This was not a place I particularly enjoyed. It is the seventh place I have stayed in at Eswatini, and it rates near the bottom.
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Date of stay: October 2022
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luigi Rosi, General Manager at Happy Valley Hotel Ezulwini
Responded 19 Nov 2022
Good Day Firstly, I would like to thank you for taking the time to write and provide constructive feedback after your recent stay with us at Happy Valley Hotel. Clearly, your expectations were not met in certain service areas, and there is absolutely no excuse for the service short comings. It is only through such comments that we can monitor, maintain and improve our service standards, and please accept our sincere apologies for the inconvenience caused. You may rest assured that Management has taken note of each of your valuable points for immediate action to ensure great customer experience and satisfaction in our establishment. I look forward to welcoming you back in the not-too distant future, and assuring you of our best attention at all times, General Manager Happy Valley Hotel gmhv@happyvalleyhotel,com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Near perfect score for an excellent hotel /conference venue. Food was good, ambiance was nice and the overall cleanliness was very good. Housekeeping team was excellent they attended to all requirements and kept the room spotless. Restaurant team under Mr Thulani was simply perfect… attentive and eager to assist at all times. Food quality was excellent. Highly recommended place for a short stay. Please watch out for some rooms which are in urgent need of renovation, I was stuck with such a room with aged decor and broken or noisy a/c heater. This brings down the overall value for money of this otherwise excellent hotel. Other rooms I saw were simply beautiful and modern. The smile and eagerness of the restaurant and housekeeping team actually made you overlook the room issues.
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Review collected in partnership with this hotel
Date of stay: July 2024
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Phinley Vilakati, General Manager at Happy Valley Hotel Ezulwini
Responded 26 Jul 2024
Good Afternoon RayS Thank you very much for your much-appreciated feedback. We are delighted to note that your overall expectations were exceeded in most of our service areas and other facilities. You may rest assured that your valid observations and constructive feedback about uplifting of certain areas of our facilities is currently Managements top priority to ensure all the shortfalls are addressed to the desired standards of service. We look forward to seeing you again at Happy Valley Hotel in the not-too-distant future. Kind Regards
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I liked the room setup and the general hotel environment. The attitude of the staff was satisfactory.. The location, being close to shopping was so helpful because one could access the place easily.. I was however surprised when the security men at the main entrance told me they don't allow items purchased from outside into the hotel. That was a shock because I could not understand why the hotel should not allow guests to buy stuff and bring them in. Fortunately, I bought those stuff on the day I was checking out with the intention of travelling with them, so I was allow to enter the hotel with them.
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Have a full buffet for breakfast than this lousy menu. Change the chef and try other recipes, just to cater for the whole lot. Have some traditional meals like the insides with pap also mbhidvo (it could be either spinach or pumpkin leaves.
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Review collected in partnership with this hotel
Date of stay: January 2020
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Trip type: Travelled on business
Room Tip:Â Clean rooms on time so for one can take a nap after lunch.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Hotel is conveniently situated in a very countryside developing mix residential/commercial area. It was a 2 night business stay and very convenient to the newly built Swazimed Hospital 1km away. Need was a room to sleep, place to eat & Shower. The hot water takes between 10-15 minutes to run and precious water is wasted during this time.
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Review collected in partnership with this hotel
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A very nice hotel with very friendly and professional staff. The hotel manager is hands on and at times can be seen interacting with customers on a regular basis. The hotel is strategically located along a route to Manzini, tourist attractions, and to Matsapha. Opposite the hotel is a shopping center within 5minutes walk where one can find some restaurants for dining and a brief shopping experience. The craft market is within five minutes' drive. For a local experience, there is a public transport minibus stop directly in front of the hotel.
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Review collected in partnership with this hotel
Date of stay: September 2023
Value
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Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The room I stayed in was beautiful. The hotel is located at a perfect location with Eswatini's tourist attractions near to the hotel. The hotel staff is amazing and I like the fact that there is secure parking for all hotel guests.
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed at Happy Valley Hotel a couple of times and received the best service! The hotel is conviniently located near plenty amenities, making it convinient to reach several key areas of interest in and around the Ezulwini Valley. Easily accessible from Oshoek border.
The pool facing rooms are great, the suites in the new section even better! Comfortable beds, safe, WIFI, air condition just to name a few, made my stay enjoyable.
Breakfast is amazing! A wide selection of meals for lunch and dinner, including pizzas. Excellent service from staff and management
The hotel also has state of the art conference facilities, pool and, casino, bar, etc.
I highly recommend this hotel.
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A casino hotel wouldn't have been my usual choice, but we were staying here as part of an organised tour of South Africa and the accommodation was altered at the last minute. That said, our room (127), one of the new suites, was excellent. Fabulously spacious and clean, it had a large living area, balcony and a huge bathroom with rain shower, twin sinks and a separate bath. The restaurant experience, however, could have been much better. We struggled to pay for drinks after our buffet dinner. There seemed to be lots of serving staff but they were slow and there was a lack of coordination. If I had been staying in one of the regular rooms, rather than a new suite, I would have only given the hotel 3 stars. A special mention goes to Michael who assisted with our luggage on arrival and departure. He was very pleasant and courteous and his appearance in eswatini traditional attire, as we were leaving, was appreciated. Thank you Michael.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The staff were not welcoming and did not care to explain critical things at checking in i.e. the direction to your room, the wifi password, breakfast venue and time. Its like they assume you know. I did not get the hospitality I was expecting
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Lobamba area.
PRICE RANGE
$213 - $257 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
happy valley hotel ezulwini, happy valley hotel and casino
LOCATION
Eswatini (Swaziland)Hhohho DistrictLobamba
NUMBER OF ROOMS
123
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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