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4.5
#1 of 1 hotels in Karaka
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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I reserved two rooms on points and arrived from AKL at 630am with my family of 4. I knew we were very early and had expected we wouldn’t be able to check in. We were greeted by Front desk manager Anna (sp?). She initially told us we could store our luggage and use the gym to change our clothes. After a few minutes m, she came back and said she was able to get two rooms for us to check into immediately. It was greatly appreciated. After that, check in was quick. My Diamond status was recognized and was offered free continental breakfast. We were given rooms 109 and 111 which are connecting. The rooms were well appointed and very stylish. Everything was modern from climate control to all the outlets available (including wireless charging areas on nightstands). Don’t worry if you don’t have an adapter here! The mattress is very comfortable, but I didn’t like the pillows. They made my neck hurt. Bath products are Crabtree and Evelyn and the water pressure is great. We did use room service one night and it was delivered within 30 minutes. The crispy Korean chicken was quite good. Breakfast in the restaurant is also good. $20 for continental and $30 for full. Standard options available. All the staff in the morning were friendly and welcoming. The location is about 25-30 mins from AKL, and south of CBD. It’s a good spot to base out of if you are exploring area south of Auckland. There are McDonalds, Pizza Hut, Sushi, and convenience store all across the street (5-10 min walk). This is not a place to stay if you are looking to explore CBD or are looking for a lot retail and food within walking distance. But for us, it was just fine. The entire property is new and there is a great modern style to it. All the staff were courteous and welcoming. I would stay here again and recommend it to others.
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Date of stay: May 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gert Venter, General Manager at DoubleTree by Hilton Karaka
Responded 29 May 2023
Dear Nipat5, Thank you for your detailed review of your experience. We appreciate the rating and your time to write about your experience. Feedback like this is valuable and motivates us to do even better for our most valued guests. As Diamond member we know you will be back and we will be delighted to be of service to you again in future. Best Regards Gert Venter Hotel Manager
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it felt like I had hit the trifecta straight away at DoubleTree By Hilton Karaka. check-in with Caitlin was a breeze, she didn’t hesitate seeking out my Hilton Honors account information & efficiently me booked into a King Quest Room which included breakfast. I was asked if I needed any assistance to collect my belongings (which I kindly turned down) upon returning to the foyer / reception area I was given a scrummy warm cookie, such a nice unexpected touch. the guest room was impeccably appointed (albeit no bath tub) but a very generously sized shower with a large drencher above. the bed & multiple pillows was super comfortable, it was a warm room so i turned the air-con on which wasn't noisy in the slightest. the outdoor heated (27 degrees) pool was fabulous, the bar over the weekend is open to enjoy a beverage poolside, fantastic changing room facilities & a well appointed gym (machines, free weights etc) available for use. the breakfast (NZD$25) was outstanding, a great selection of foods available including freshly made omelettes on request, they also had a seperate GF area. i didn't get the opportunity to try the dinner service however did order room service the raw fish was outstanding.
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Date of stay: October 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Irene Edwards, Marketing at DoubleTree by Hilton Karaka
Responded 18 Apr 2023
Dear kiwikaileigh, Thank you for choosing DoubleTree by Hilton Karaka and for taking the time to offer your amazing feedback - wow the trifecta - we are honoured. We are absolutely delighted to know that you enjoyed your visit and our signature warm DoubleTree chocolate chip cookie. We hope to see you again on a future visit to Karaka. Kind Regards, Irene DoubleTree by Hilton Karaka
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We arrived in Auckland from Queenstown, NZ on a Saturday and did not have a hotel reservation. We sat at the airport for over an hour looking for a hotel. It seems that Auckland was very busy that weekend. We finally found Doubletree by Hilton Karaka. We had no idea where Karaka was but it ended up being a great choice, 15 miles south of the airport, 22 miles south of Auckland. The hotel is in a more rural area associated with thoroughbred horse studs, dairy farming and sheep farming and thoroughbred yearling sales. The hotel is just off of SH1 so a direct route to/from Auckland and the airport. We arrived late afternoon. This is a beautiful, fairly new and expensive hotel with all of the modern amenities. Our room was large with a king size bed, dresser, small table, small fridge and a small bench that could double as a child's bed. It had a built in phone charger in the nightstands and all necessary modern electronic connections. The bathroom had a very large shower and all amenities (it was a handicap room on the ground floor). The hotel has a pool, gym, meeting space, a bar and a pricey restaurant, but there was a McD's across the street for something quick and less expensive. Their is a pool and the grounds are lovely. We enjoyed our stay in this quiet area south of Auckland.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Irene Edwards, Marketing at DoubleTree by Hilton Karaka
Responded 7 May 2023
Dear NormaJeanCary, We are happy you found us and thank you for choosing DoubleTree by Hilton Karaka! Thank you for offering your feedback, we are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Karaka. Kind Regards, Irene Edwards DoubleTree by Hilton Karaka
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My family opted for this new hotel as a staycation alternative to the Cordis in the city that we usually book. However we decided to cut our stay short a night during this Anzac weekend since the hotel wasn’t what we expected for a warm relaxing get away. For a heated pool, it was too cold for us to swim in and missed indoor outdoor flow to the pool with it being very separate and gated away in a drafty area which lacked ambiance and greenery. The shower only trickled in the room, we were told on arrival that the restaurant was fully booked to outside guests so couldn’t even enjoy a family evening meal together. There was an awful smell throughout the corridors on the 2nd floor, the main light stopped working and there was no sky tv in the room. I should have gone with my initial impressions when the staff were rude over the phone and didn’t get back to me with my enquiry, which meant I booked online and not over the phone. When we spoke with hotel management about our disappointments, they didn’t really seem to care about sending us away with a good impression, merely one that is good enough but nothing to write home about. Let’s see if they can get things right in time once they are through the teething problems but I won’t be back to see if that happens as for the price of this hotel, we would rather go back to our usual favourites.
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Genny Kim, Guest Services / Front Office at DoubleTree by Hilton Karaka
Responded 10 Nov 2022
Dear Nvdstar, Thank you for taking the time to rate us on Tripadvisor. We pride ourselves in giving the best possible guest experience and we are sincerely sorry to hear that we fell short in this instance. Please accept our sincere apology if your stay was not up to your expectation. Should you wish to share more details (room number, date of stay) on our hotel email address karara@hilton.com, we will investigate and take the necessary actions. We hope that what happened will not prevent you from visiting with us again and look forward to welcoming you back soon. Kind Regards, Genny Kim Hotel PA
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We live nearby so we went to have dinner - arrived early for a drink or two but what a disappointment... We waited 15min for a menu, finally got a broken one, could not taste any alcohol in our cocktails, but the worst part is the health and safety: the staff there don't wear mask properly and for some of them they don't wear mask at all.
I wanted to talk to the manager and see if they have any explanation, i was told he will come shortly, and 10 min later was told he went home... It was 7pm, the restaurant was full but the manager is gone home..?
Well, we did the same, we left without having dinner because we felt this place is not safe at all.
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Date of stay: May 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Genny Kim, Guest Services / Front Office at DoubleTree by Hilton Karaka
Responded 10 Nov 2022
Dear John, Thank you for taking the time to rate us on Tripadvisor and we apologize for the delayed response. We pride ourselves in giving the best possible guest experience and we are sincerely sorry to hear that we fell short in this instance. Please accept our sincere apology if your experience was not up to your expectation. Should you wish to share more detail, please email us on our hotel email address karara@hilton.com. We hope that what happened will not prevent you from visiting with us again and look forward to welcoming you back soon. Kind Regards, Genny Kim Hotel PA
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The physical facilities at this hotel are great. The rooms are very comfortable and well appointed. And very quiet in spite of being right beside the motorway.
However, other than the fabulous Kev at the door, the rest of the service is not good enough for this hotel. We were a small group (6 adults and 1 child) and ate at the restaurant twice. The first time we were seated at a table far too large for our group, and in an exposed walkway rather than the restaurant. We could not hear each other talk as a result and often had to get up and walk over to the other side of the table to have a conversation. We asked to be moved and were told there were no other tables, when we could clearly see tables that were big enough and remained vacant for the duration of our dinner. Our order was only taken after we flagged down a server. And there appeared to be no coordination servers as when our meals were bought out we were asked who had ordered what. The food itself was excellent, as were the cocktails.
At breakfast the next day we were again told there were no tables that could accommodate us. We had to point out the table set for six that could easily accommodate a child as well. We were also not offered espresso coffee and this did not appear to be available. When we had almost finished breakfast one of the servers overheard us lamenting about the lack of coffee and mentioned we could order this. Like the breakfast food, the coffee was excellent when we received it.
I would recommend eating off site until the service has been addressed.
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Date of stay: August 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fabien Dewelle, General Manager at DoubleTree by Hilton Karaka
Responded 7 Sept 2022
Dear Nzcowlady, Thank you for taking a moment to share your experience. Your feedback is taken as most constructive and I am sorry that we did not meet all your expectations and apologise for the oversights you experienced. We hope to have another opportunity to welcome you back in the future. Kind regards, Fabien
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This hotel is amazing and brand new. The queen queen room was very large with smart space usage to include table and 2 chairs, cubby for shoes, closet, water kettle, mini refrigerator, plenty of plugs and charging options…and the shower and bathroom are FABULOUS! The location is beautiful. The rooms were very quiet. The hotel restaurant was good (be sure to make reservations in advance). The pool was great and the workout building was wonderful too. I definitely recommend this property!
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Irene Edwards, Marketing at DoubleTree by Hilton Karaka
Responded 18 Apr 2023
Dear ourteam4 We are truly heartened to receive your generous review of our property. Thank you for letting us know how much you enjoyed staying with us and for praising our location! Ethereal Artisan Kitchen, our restaurant, does get busy so thank you for the tip to make a reservation! We look forward to having you with us again in the near future. Kind Regards, Irene Edwards DoubleTree by Hilton Karaka
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We stayed one night on the ground floor for a "staycation". The hotel has only recently opened and is very fresh, lovely calming decor, rooms well appointed and although not particularly large, they are roomy enough for two. Check-in was very quick and efficient and staff very friendly and helpful. The hotel is situated on nicely landscaped grounds and there is plenty of free parking. Conveniently located 20 km's from the airport and 34 km's from the CBD, the vibe is quiet and relaxed. The pool is nicely heated and has pleasant surroundings. Breakfast the next morning was disappointing with limited selections. At the egg station my wife requested the good ol kiwi staple favourite of eggs benedict only to be told that wasn't available! Also when asked if they had tomato sauce we were told it was on order, we didn't realise there was a shortage on ketchup, the other option was tabasco! In general our stay was really enjoyable only to be slightly disappointed with the restaurant, maybe it's still early days and there needs to be a bedding down period.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Irene Edwards, Marketing at DoubleTree by Hilton Karaka
Responded 18 Apr 2023
Dear Akie64, Thank you for choosing DoubleTree by Hilton Karaka and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we apologize for falling short of our restaurant offerings. We hope to see you again on a future visit to Karaka. Thank you, Irene Edwards DoubleTree by Hilton Karaka
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Beautiful new hotel, lovely room however is let done by not having a mini bar and an extremely limited room service menu. Traveling for business by myself, I prefer to eat in my room so I can relax but they don't offer a lot of options and definitely no desserts. Won't even accommodate a drink not listed on the room service menu when there is a bar down stairs. Seem to get told no a lot at this hotel.
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fabien Dewelle, General Manager at DoubleTree by Hilton Karaka
Responded 7 Sept 2022
Thank you for taking a moment to share your experience. Your feedback is taken as most constructive and I am sorry that our In Room Dinning menu did not meet all your expectations. We are launching a new extensive In Room Dining menu on the 12th of September with a nice selection of delicious new deserts prepared by our Pastry chef. We hope to have another opportunity to welcome you back in the future. Kind regards, Fabien Dewelle General Manager
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Hotel has a nice location right outside Auckland, only 25min drive to downtown. Amenities like Pool is great for kids and the family, hotel staff is friendly in general. 3 improvement points I have raised to the hotel:
1. This is the first Hilton Hotel I have visited where they differentiate between intercontinental breakfast and full breakfast. Full breakfast has to be paid extra 15NZD, even though you are silver, gold or diamond member. PS: This was not the case at the two other Double Tree Hilton Hotels me and the family stayed in Christchurch and Wellington. 2. Coffee like Cappuccino costs 6NZD extra, even though you are silver, gold or diamond member, why? That's the wrong end to improve the business case for the hotel the way I see it. PS: This was free of charge at the two other Double Tree Hilton Hotels me and the family stayed in Christchurch and Wellington. 3. Personal should not offer kids a hot chocolate for breakfast and then present the bill (6NZD) to the parents afterwards. It's like offering children a lollipop and then charge you for it. This is inappropriate.
I hope the Hotel will improve on this as we would like to come again (with the above being rectified)
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gert Venter, General Manager at DoubleTree by Hilton Karaka
Responded 3 Jan 2024
Dear danielsH5639KB, Thank you for your rating and providing us with feedback regarding your stay. We are delighted that you found so many good elements to enjoy. We also acknowledge your feedback about the breakfast and specialty barista coffee. Although we are not able to comment on the specifics at the other hotels we assure you that we follow our brand guidelines very closely. We are sorry you may have found it frustrating. We also apologize about the hot chocolate if there was a misunderstanding and would happily provide a hot chocolate to the children at your next visit. We appreciate the feedback and serving you. Best Regards
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There are more places to choose from in the Karaka area.
PRICE RANGE
$204 - $258 (Based on Average Rates for a Standard Room)
LOCATION
New ZealandNorth IslandAucklandKaraka
NUMBER OF ROOMS
122
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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