Homewood Suites By Hilton New Hartford Utica
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About
Welcome to Homewood Suites by Hilton New Hartford Utica. Our comfortable atmosphere and friendly team will be awaiting your arrival. Located in the country-like setting of New Hartford Business Park, our tastefully decorated extended-stay hotel is just 4 miles from the NYS Thruway, I-90. Enjoy the adjacent nature trail and our proximity to a host of exciting dining and shopping options. Nearby attractions include Hamilton College, Cooperstown Baseball Hall of Fame, F.X. Matt Brewery Co., Munson Williams Proctor Arts Institute, and Tour and Turning Stone Casino Resort.
Wake up to our hot full breakfast served daily and wind down with our Welcome Home Managers Reception* every Wednesday from 5:30pm-7:00pm. Work out any hour of the day in our state-of-the-art fitness center, or take a relaxing dip in the indoor heated pool. Gather friends and family for an evening on the patio with a fire pit.
Location
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When I first walked in, the lady at the desk was friendly. Upon entering the first room I received a horrible pet odor even though they assured me a pet hasn’t been in the room for over a month. The manager told me that I’m the one with the issue if it’s been a month and the smell is bothering me. Then they gave me another room which wasn’t much better but I agreed to stay since it would have been a pain to move for a third time. This room had a dead stink bug on the floor and a small black bug on the curtain. Later that night there was a gnat and a small green bug in the bathroom.
At 3 AM I called the front desk and told them my experience and that I would be checking out the next morning even through I was supposed to stay for 2 more nights. This women was very nice and asked if I wanted to move for a third time and I said no. I asked her about the pet policy and she said they only keep pets on floors 1 and 4 which is inconsistent with the first women. I also mentioned that the online room pictures didn’t match the physical room. She seemed to agree and mentioned you only get a desk in the executive suite which is weird since a desk is normally standard in a typically hotel room.
The next morning, I went to talk with the manager. She said that they went into the first room and didn’t smell anything. I told her she was nose blind since she’s used to that smell. I also mentioned all the inconsistencies and she blamed it on corporate giving them mixed messages. When I told her about the bugs, she said that’s normal for the area. After going back and forth, the manager agreed to refund me for the rest of the nights and I went to stay at another hotel.
This has to be one of the worst hotels I’ve stayed at and I’ll never stay again. If you’re allergic to pets or don’t like the smell of animals this is not the place for you. There are many better hotels I’ve stayed at in the area that I would highly recommend over this place.
This hotel sets the bar for future hotel stays, and will be our preferred hotel when traveling.
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