Ìam happy jacques help with the maintained in my room and johandres help to go out of his way to help us in all our needs definitely would recommend. The rooms are good and the service is even better there was nothing they couldn't offer as a traveller I would recommend to visit them if your passing by the garden route they even got me some shopping from the garage after working hours im really impressed with there hospitality.
It was our first visit at Pinelake and we had a marvelous time. From checking in to check out we were assisted very professionally. The restaurants prices were very good. We were actually surprised at how well priced a lot of things were. The units were very clean and you literally just need to take food and clothes. The pedal boats were amazing. The hot pool was a hit. If possible I will recommend that one of the cold pools also b converted to a hot pool as it is very popular and can get very crowded especially with social distancing in mind. The kids already ask to go to PLM at least once a year. Amazing place. Perfect for a family holiday.
The Garden View units are amazing and the kids from the neighbouring chalets become friends and play together. My kids loved the place and we would definitely be returning in the future. The chalet we were in was aged a bit so things like windows, blinds, bathroom fixtures need some TLC but this did not otherwise an overall good experience. Going out on the lake in the speed boat was such a blast and highly recommend it. Also, a 15-minute drive to Wilderness Beach is a must... miles of beach with amazing waves!
We've been to the establishment twice before but it seems like quality just sort of went down a bit. The chalet we stayed in wasn't as nice as what we remembered from previous visits. Also some bug issues upon arrival. Just a mention as well. Try to avoid weekend stays if you want peace and quiet especially after driving for 5 hours to get there. Weekends are filled and the clientele were very noisy. Forget about enjoying the heated pools or even the restaurant for a peaceful meal. Not going to happen! Beds were terrible. Aircons would have been nice as keeping the windows open at night is a bad idea with monkeys and mosquitos. The management was concerned about trying to keep us happy but we just couldn't find ourselves staying. Cut our week short and forfeited 2 nights.
Me and my husband got married 5th December 2020, next door to Pine lake Marina and Pine lake Marina hosted our wedding party and also accommodated our guest. Fiona Cuerden and her team prepared an exceptional wedding party , providing a 5 start buffet for our guest starting off with a Harvest table to dream of, bubbly and sweet treats, followed by a menu I've put together which they followed to the last detail, ending with mouth watering dessert. From the start of planning our wedding day January 2020 right through COVID and lock down, moving our wedding date a few times, Pine Lake Marina really went the extra mile , creating our dream wedding , accommodating us with a lot of changes through the year. They were extremely helpful, advising, always friendly and eager to help. I found a new family getting to know them. They really bend over backwards and went beyond what was expected. They prepared a honeymoon room for me and my husband, with a HUGE goodies hamper, bubbly, treats, Mugs and MANY more, we were really really surprised . Thank you so much for the huge role you've played, welcoming us with open arms leaving your footprints in our hearts.…