Holiday Inn Express & Suites West Long Branch - Eatontown, an IHG hotel
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Holiday Inn Express & Suites West Long Branch - Eatontown, an IHG hotel
294 Highway 36 East, West Long Branch, NJ 07764
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Avg. $269 /night, 12/1 - 12/2
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$221
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4.0
#1 of 3 hotels in West Long BranchLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Stay Smart at the Holiday Inn Express Hotel & Suites of West Long Branch, NJ, ideally situated near exit 105 of the Garden State Parkway, minutes from Monmouth Mall and beautiful Long Branch Beaches. We are proud to unveil the latest enhancements to our wide array of first-class features the addition of 42 new guest rooms as well as a heated, indoor pool and state-of-the-art fitness center. As always, we offer attentive service with a personal touch to complement our spacious, attractive accommodations. When it's time for work, you ll be pleased to find generous work desks, complimentary WiFi in our premier guest rooms and throughout the hotel, and a 24-hour business center. Every day, wake up to our complimentary Express Start Breakfast Bar, including scrumptious cinnamon rolls and select hot items. Guests must be 21 years of age or older to check in (some exceptions apply). Valid photo ID and credit card required at check in.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Game room
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Vending machine
Business Centre with Internet Access
Conference facilities
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Modern
Languages Spoken
English
Location
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 38 out of 100
38
John F. Kennedy Intl Airport
44.7 km•
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Newark Liberty Intl Airport
46 km•
See all flights
14 Restaurants
within 1 kilometer
1 Attraction
within 1 kilometer
442Reviews23Q+A61Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
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Detailed Reviews
We have stayed at this property in the past and did not encounter the following situation. Had it not been for the alerts my bank sends when any charges hit my card, I would have never known. Apparently this property charges a $50 security deposit immediately upon check in along with the full charge for every night of the stay (whether in person or digitally). Once you check out, the charge is reversed and the regular charges for the stay apply. There is no prior notification on either the website for HIE, the local website for this property, details of the room nor the reservation conversation. I thought this a very sly and slick practice. Also the AC units in the rooms do not shut off; they have a permanent fan blowing. The temperature can be adjusted but the fan will continue to blow. The front desk suggested unplugging the AC unit but the cable goes right from the unit deep into the floor, not to an outlet; so this fix was not practicable. In the case of Room 236 which we stayed in, the in room safe was broken (looked like a forced entry if the prior guest didn't remember their combination; the lock was totally gone from the safe making it unusable). We've stayed before and will stay again; overall not a bad property; just a few minor glitches this stay.
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Date of stay: July 2022
Value
Service
Sleep Quality
Room Tip: Even number, high number to stay way from the main road.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jenny Halat, Owner at Holiday Inn Express & Suites West Long Branch - Eatontown, an IHG hotel
Responded 20 Jul 2022
Thank you for your review and feedback. We apologize that you weren't completely satisfied with your recent stay, and we will address your concerns with the team. We appreciate your feedback, and we hope you consider giving us another chance in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family and I stayed over Labor day weekend- one night to attend a family wedding. We took one of the most expensive rooms- a suite- because we were 4 in a room and all the other rooms had been taken by the bridal party and other travelers. When we arrived the elevator was out our entire stay. We had to walk up and down the stairs in our dresses and high heels. Although we took a suite and the hotel was aware how many people were staying in the room there were pillows, blankets and towels for only 2 people. They brought up more when we called the hotel desk. This was just not what we expected when taking an expensive room. The fact it was Labor Day weekend is no excuse. They appear to have been short staffed because I tried to speak to a manager and none were around. I was told to call back to see if they would make an accommodation on the room rate. I called the managers several times and there isn't even an answering machine. They simply never pick up. I wrote several emails to Holiday Inn Corporate and also received no response. The hotel itself is clean enough. The suite is decent enough if they stock it properly. But there is a lack of help and if you encounter a situation as I did you won't get satisfaction. I think this has soured me on Holiday Inn.
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jenny Halat, Owner at Holiday Inn Express & Suites West Long Branch - Eatontown, an IHG hotel
Responded 5 Feb 2024
Thank you for your feedback! We apologize for the inconveniences during your stay. We do have another set of elevators that are working and have been directing guests to use them. We are very sorry if you were not informed! As for the extra bedding, we have used feedback like this to improve in this area. All suites now come with extra bedding for 4 guests. If you would like to discuss further, please call our general manager at (732) 542-1234 and use extension 510 or email general_manager@hiewestlongbranch.com.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I wanted to be close to the beach but didn't think 600 for a room was reasonable. Passed the holiday inn hundreds of occasions. Im glad i gave it a try. It is super clean, breakfast is great (always alot of food) and the employees make the stay even better.
The employees work so hard and no job is too small. They really hustle. Syderia at the front desk service going always over and beyond. Same with Vanessa and Briana. I gives these girls credit because they deal with so many difficult people because people forget there is a pandemic and expect TOO much, but these girls treat you so well no matter what.
Location is good 10 min to Seven Presidents beach and that's just because of lights and traffic and 15 from the strip with all the restaurants again just because of lights and traffic.
I really didn't want to brag about them because i would not this hotel to get sooo busy. But they deserve the credit
The employees work so hard and no job is too small. They really hustle. Syderia at the front desk service going always over and beyond. Same with Vanessa and Briana. I gives these girls credit because they deal with so many difficult people because people forget there is a pandemic and expect TOO much, but these girls treat you so well no matter what.
Location is good 10 min to Seven Presidents beach and that's just because of lights and traffic and 15 from the strip with all the restaurants again just because of lights and traffic.
I really didn't want to brag about them because i would not this hotel to get sooo busy. But they deserve the credit
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Date of stay: July 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jenny Halat, Owner at Holiday Inn Express & Suites West Long Branch - Eatontown, an IHG hotel
Responded 13 Sept 2021
Wow! We cannot thank you enough for your truly amazing review. We are absolutely thrilled that you enjoyed everything about your stay. We will be sure to share your comments with Syderia, Vanessa, Briana, and the entire staff as I am sure it will brighten their day. Thanks again, and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here this past weekend for, thankfully, only one night. Upon check-in, we went upstairs to our room, which was right between the elevator and the stairwell. My husband went back downstairs to inquire about an alternate room in a quieter area, but was told they were fully booked. We decided to deal with it, as we were only staying for one night. Unfortunately, our troubles didn’t end here. When we walked into our room, we were hit with the most overwhelmingly strong scent of men’s cologne. It was so pungent and suffocating, I questioned whether a heavily cologned man was hiding in our room somewhere, or if the cleaning staff had just neglected this room after the previous guests. I’m going with the latter, as the cleanliness of the room left MUCH to be desired. The bathroom floor was stained in multiple locations (see photo). There was hair on the bathroom floor (I will spare you those photos), our shower didn't drain properly, and we were partially missing a set of towels. Perhaps the worse offense was my husband finding bits of food, what appeared to be a piece of lettuce and a bean, on the floor (see photo). We considered just giving up and driving home. Instead, we didn’t unpack anything and tried to touch the hotel surfaces as little as we could. We considered going back to the desk to demand a different room, but since they previously told us they were fully booked, we decided to just suck it up for the night - though we really did consider driving all the way back home just to avoid staying here. Between the awful odor of cologne and the sound of the stairwell and/or elevator door every few minutes, we barely slept. At best, this hotel stay is an experience we can laugh about as “the worst hotel stay we’ve ever had.” But, it leaves me with serious concerns about the sanitation and cleaning policies of the hotel, and the certainty that i will never be staying at a Holiday Inn or any related hotel in the future.
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jenny Halat, Owner at Holiday Inn Express & Suites West Long Branch - Eatontown, an IHG hotel
Responded 4 Aug 2021
We sincerely apologize this was your experience. We pride ourselves on cleanliness, and we're disappointed to hear your room was in the state that it was. Your comments were addressed with management and the staff to make sure this does not happen again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When we checked in, the young man at the desk told me the room was $400.00 - only kidding......what kind of welcome is that.! We had to change rooms also.
The pillows had 2 head impressions on it like someone had been laying on the bed and there was bandages on the bathroom floor.
Didn't tell us anything about the wedding shuttle, give us the guest gift bags, etc...
When other relatives came in and asked about the shuttle he was annoyed and pointed "the sign is right there!" . Really rude, unprofessional, couldn't be bothered. While waiting at the desk, 2 other guests came to desk. One requested a TV remote which he said they had a shortage of,, and the other told him that the other bed in the room was not made up. Terrible.
The woman who took care of the breakfast buffet was great - kept everything clean and filled. That is why I gave it a 2 out of 5. The bed was good.
The manager who was there the next day gave us a small discount on the room and apologized. We have gone to other Holiday Inn Expresses and there were great - this one is run and maintained terrible. Pool was dirty and closed the whole weekend.
The pillows had 2 head impressions on it like someone had been laying on the bed and there was bandages on the bathroom floor.
Didn't tell us anything about the wedding shuttle, give us the guest gift bags, etc...
When other relatives came in and asked about the shuttle he was annoyed and pointed "the sign is right there!" . Really rude, unprofessional, couldn't be bothered. While waiting at the desk, 2 other guests came to desk. One requested a TV remote which he said they had a shortage of,, and the other told him that the other bed in the room was not made up. Terrible.
The woman who took care of the breakfast buffet was great - kept everything clean and filled. That is why I gave it a 2 out of 5. The bed was good.
The manager who was there the next day gave us a small discount on the room and apologized. We have gone to other Holiday Inn Expresses and there were great - this one is run and maintained terrible. Pool was dirty and closed the whole weekend.
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Date of stay: October 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jenny Halat, Owner at Holiday Inn Express & Suites West Long Branch - Eatontown, an IHG hotel
Responded 4 Nov 2021
We sincerely apologize this was your experience with us at the Holiday Inn Express & Suites West Long Branch. We understand your frustration, and your concerns were addressed with the entire team so we can work on improving moving forward. Again, we sincerely apologize this was your experience, and we hope you give us another chance in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have always been very happy with staying at a Holiday Inn Express: great quality with a fair price. When we were looking for a hotel for the dates needed, we confidently booked this Holiday Inn Express. After driving 3 hours to get there, when we went to the front desk to check in, the person behind the counter said to us in a firm voice, "check-in is 3PM!" We had no choice but to leave and come back at 3PM to check in. The next morning we went to breakfast at 7:30 AM. All the metal trays for hot food were empty! Gnats were flying around the juice dispenser. We made due with a cold breakfast. When we went down for breakfast the second morning, there were only 2 trays of hot food available. There were no utensils, cereals or milk available. Coffee was lukewarm. Gnats were flying around the juice dispenser. When we were checking out, we placed our keys in drop box. The two people behind desk did not acknowledge us at all! A "thank you for coming" or "we hope you enjoyed your stay" would have been nice to hear!
In summary, we found the people manning the front desk to be not cordial. Our breakfast experience was probably the worst I can remember at any hotel I stayed at. I am sorry to say that this experience has left me with a negative impression of the Holiday Inn Express brand. I hope that this experience was an anomaly.
In summary, we found the people manning the front desk to be not cordial. Our breakfast experience was probably the worst I can remember at any hotel I stayed at. I am sorry to say that this experience has left me with a negative impression of the Holiday Inn Express brand. I hope that this experience was an anomaly.
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Date of stay: August 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jenny Halat, Owner at Holiday Inn Express & Suites West Long Branch - Eatontown, an IHG hotel
Responded 30 Aug 2021
We sincerely apologize that you were not happy with your recent stay. The customer experience is our number one priority, and we are disappointed we fell short. Unfortunately the humidity, fruit, and juices cause the fruit flies to be more of an issue, but we had pest control out to treat for them. Your review was addressed with the entire staff. It was reiterated that exceptional customer service should be provided at all times. Again we sincerely apologize this was your experience, and we hope you consider choosing us in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Putting it plainly this hotel sucks. Ac is too cold have to set it at 78 to have it habitable and we like it cold at night. We arrived and no toilet paper. The “new beds” are so soft there is no support and you feel like you are being smothered. I requested a cot. Nope. I said at least send me up a couple of comforters and I will sleep in the floor. Did not happen. To top it off each night we get back the keys don’t work and have to be recoded.
Like a previous person hotel rooms in the area were booked solid or 400 a night.
This is the worst hotel I’ve stayed in on three continents.
Do yourself a favor. Stay away
Like a previous person hotel rooms in the area were booked solid or 400 a night.
This is the worst hotel I’ve stayed in on three continents.
Do yourself a favor. Stay away
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jenny Halat, Owner at Holiday Inn Express & Suites West Long Branch - Eatontown, an IHG hotel
Responded 18 Aug 2021
We apologize that you were not happy with your recent stay. We typically received wonderful feedback regarding our new mattresses, but we're sorry you found them to be uncomfortable. and unfortunately, we do not offer cots. Your comments were reviewed with the staff and we will work on improving moving forward.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
So the room was small the bathroom was very small but everything was clean. We pick this hotel for two reason it had a pool and free breakfast. The pool was ok it was very cold but my daughter(7) didn't care she just wanted to swim. We ask at check in if there was breakfast we were told yes. I would of been nice to know it was not the full holiday inn breakfast we have come to enjoy in the past. They had nothing for my daughter no cereal or pancakes. My husband loves the cinnamon rolls but no pastries. They did have hot eggs with cheese, bacon, and sausage and hash brown. These items did not look good the eggs were over cooked and dry the has browns looked greasy so did the bacon. Over all I would not go back. One last item the elevator broke down right after we got there.
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Date of stay: May 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julia Coppock, Marketing at Holiday Inn Express & Suites West Long Branch - Eatontown, an IHG hotel
Responded 1 Jun 2021
We are so sorry that you were disappointed and our management will be reaching out to extend a personal apology. Thank you for your feedback and for being our guest.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I smelled marijuana as soon as I got to my floor and it continued through the entire stay. The staff said they would look into it but I think it is almost impossible to stop. The hotel has a weird vibe as if it were being used to house people. Lots of do not disturb signs and trash cans sitting outside of rooms. At night people would park in the back lot doing who knows what. Now for the positive info: The breakfast was good. The room was clean. Bottled water was free. I do not recommend the hotel. For a non smoking hotel there was a lot of drug smoke and the vibe was definitely weird.
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Date of stay: May 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Go with your gut when you do not feel right about the hotel. Do not hesitate to talk to the front...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jenny Halat, Owner at Holiday Inn Express & Suites West Long Branch - Eatontown, an IHG hotel
Responded 10 May 2023
Thank you for your review and feedback. We apologize you weren't completely satisfied with your recent stay. We have not had any complaints of smoke or marijuana odor. We do have a major corporate group in-house that have stayed with us before and never have issues with. However, we appreciate your feedback, and we hope you consider staying with us in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Location was excellent. Staff was welcoming. Special shoutout to Holly who helped us find a local diner and a CARVEL!!! Come in to take care of some business and this was a local hotel chain we are familiar with, and only stayed one night. The room was excellent, comfortable and very clean. This seemed to be a newer property. However, the breakfast area - especially in this time of Covid - was frankly disgraceful! We went in around 8A. There was no coffee, the pancake machine was out of batter, cereal machines were almost empty, tables were not cleaned off, rolls of paper towels were around as they seem to have run out of napkins (how is that even possible), garbage cans were overflowing - and two employees continually meandered around! This was really not on par with HIE at all and we stay at this brand frequently. I would still recommend the property but not the breakfast.
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Date of stay: July 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jenny Halat, Owner at Holiday Inn Express & Suites West Long Branch - Eatontown, an IHG hotel
Responded 9 Aug 2021
Thank you for your review. While we are thrilled you enjoyed your stay and found out staff to be exceptional, we're disappointed to hear of your experience during breakfast. We will share your comments with the breakfast team, as we want to make sure this does not happen again. We greatly appreciate your review, and we hope you choose to stay with us soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi Robert,
The Holiday Inn Express West Long Branch does not allow pets. If you have any additional questions, please reach out to us directly at (732) 542-1234.
Hi Gina, The Holiday Inn Express & Suites West Long Branch is about 1.5-2 hours from Wildwood, NJ. However, we are located just 10 minutes from Long Branch Beach and about 15 minutes from Asbury Park Beach. Both are fun, beautiful beaches!
We found the hotel to be very clean and we were very comfortable with their covid protocols for the room and lobby areas. This is a relatively new property and easily accessible.
I cant answer that because at the time I went it was closed,that was in july. Call the hotel.
The pool wasnt opened in July when I went and I dont know about game room, sorry
"Go with your gut when you do not feel right about the hotel. Do not hesitate to talk to the front desk about problems because you are paying"Read full review
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PRICE RANGE
$209 - $281 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hotel and suites west long branch, holiday inn west long branch, west long branch holiday inn
LOCATION
United StatesNew JerseyJersey ShoreWest Long Branch
NUMBER OF ROOMS
128
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Holiday Inn Express & Suites West Long Branch - Eatontown, an IHG hotel
Which popular attractions are close to Holiday Inn Express & Suites West Long Branch - Eatontown, an IHG hotel?
Nearby attractions include 80 Acres Park (1.1 km), Porsche Monmouth (0.2 km), and T.J.Maxx (1.1 km).
What are some of the property amenities at Holiday Inn Express & Suites West Long Branch - Eatontown, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites West Long Branch - Eatontown, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites West Long Branch - Eatontown, an IHG hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites West Long Branch - Eatontown, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites West Long Branch - Eatontown, an IHG hotel?
Conveniently located restaurants include Mizu 36 Asian Cuisine, Carvel, and Dak Lak.
Are there opportunities to exercise at Holiday Inn Express & Suites West Long Branch - Eatontown, an IHG hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites West Long Branch - Eatontown, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express & Suites West Long Branch - Eatontown, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to Holiday Inn Express & Suites West Long Branch - Eatontown, an IHG hotel?
Many travellers enjoy visiting Stephen Crane House (8.0 km).