Holiday Inn Express Neptune, an IHG hotel
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Holiday Inn Express Neptune, an IHG hotel
3510 Highway 66, Neptune, NJ 07753
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Avg. $294 /night, 12/11 - 12/12
$313
per night
$256
per night
$198
per night
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4.0
#2 of 6 hotels in NeptuneLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Stay Smart at Neptune Hotel's Jersey Shore LocationLocated just off of the Garden State Parkway and boasting ideal proximity to a host of major area attractions and businesses, the Holiday Inn Express® Neptune hotel is the smart traveler's premier choice in the Jersey Shore area. The combination of a great location, cutting-edge amenities and facilities and exceptional service has this hotel poised to offer a practical, comfortable and unforgettable stay for all guests in Neptune.The hotel's location in Neptune, New Jersey is especially ideal for leisure travelers who want to maximize the fun of their Jersey vacation. The renowned Jersey Shore Premium Outlets are just one mile away, while the idyllic beaches of the Jersey Shore, such as Belmar and Asbury Park, are within easy travel distance. For a day trip your family will love, consider paying a visit to nearby Six Flags Great Adventure.This hotel is equally perfect for business travelers to the Jersey Shore.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Children Activities (Kid / Family Friendly)
Shuttle bus service
Business Centre with Internet Access
Parking
Wifi
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Meeting rooms
Non-smoking hotel
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Quiet
Languages Spoken
English, Spanish
Location
Getting there
John F. Kennedy Intl Airport
52.9 km•
See all flights
Newark Liberty Intl Airport
52.5 km•
See all flights
Car Hire
730 Restaurants
within 10 kilometers
380Reviews8Q+A97Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
Hotel's Favourite
The room was clean. Check in was very easy. The staff was very friendly and accommodating. The breakfast was actually pretty good! I left something behind and I called when I got home. The front desk staff went up to look for it but it wasn’t there because the housekeeping staff already found it and was ready to send it back to me! I would totally stay here again!!
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jenny Halat, Owner at Holiday Inn Express Neptune, an IHG hotel
Responded 19 Jun 2023
Thank you for the wonderful review. We are so happy you enjoyed your stay and hope you visit us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Upon checking into my two reserved rooms, we found that one of the rooms had an issue with the TV, an error message came up on the screen. We called the front desk and were told it was a known issue in some rooms. We asked to be moved to the room on the other side of our second room. That evening after we were unpacked and the children were sleeping, we found that the shower in the new room didn't work. So I showered in the second room, but found that the shampoo and conditioner bottles on the wall were empty, so I just used body wash for everything. The next morning, I told the front desk and they promptly sent up new bottles of toiletries, but just said "awww" about the broken shower. Breakfast depended on who was giving out the bags, one employee gave one of each item, one gave 2 pastries and 2 bars, one gave just a bowl of cereal and a nutrigrain bar and pastry but no water bottle . It seems like the full complement was a bottle of water, a nutrigrain bar, a bowl of cereal (no milk was available) and a pastry. They don't provide any coffee in the room, but when I asked for K cups for the keurig they gave them to me promptly. The room was mostly clean. To use the pool, the front desk took our temperatures and then personally let us into the pool room. My kids really enjoyed the pool and it was nice to have an indoor pool for the winter. When we were there, we were the only ones in the pool, but there can be up to 14 people there. I'm guessing that the issues in the room were because there hadn't been anyone in those rooms in a very long time because of COVID and they hadn't been checked before being given to us. Just check that everything in your room is functional before you settle in, and check that the toiletries aren't empty, just in case. It's too bad because the hotel is nice looking and a little effort in maintaining the rooms would improve the experience so much.
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Date of stay: January 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express Neptune, an IHG hotel
Responded 12 Feb 2021
Hello malkai2015, It is great to hear feedback from one of our guests. We find ways for our guests to have an efficient and frictionless stay experience. It is saddening to know that we missed the mark this time, issues with the TV and shower not working, empty soap dispenser and for receiving a less than satisfactory level of service. I am sorry for the letdown. Not to worry, I have looped our team to make sure that each area of concern is addressed accordingly. Despite the inconvenience, we hope that you can give us another opportunity to host your stay again. Best, Ronald R. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at this hotel a couple of years ago and my review at that times was less than stellar however, this hotel has since undergone renovation, and it is lovely! The rooms have all been updated and are very clean and well appointed. Dove products are stocked in the bathroom, the beds are comfortable with very soft sheets. The front desk guy and the breakfast staff were very friendly. The free breakfast was good with a lot of your typical offerings and even fresh berries, too. Every channel that you could ever want is available on TV. A great stay, and I would recommend staying here.
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Date of stay: November 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jenny Halat, Owner at Holiday Inn Express Neptune, an IHG hotel
Responded 9 Nov 2023
Thank you so much for the kind review! We are so glad you choose to visit us again and we're thrilled you enjoyed your stay. We appreciate your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We patronized this hotel during COVID. The staff was friendly and attentive. The rooms were clean and comfortable with modern decor, good lighting, and plenty of well-placed outlets for electronics. Like many hotels, the room doors tend to slam shut, so you might hear other customers. The view towards the back of the hotel is actually quite lovely, with an open field separated from a forest by a wooden fence. There was your typical breakfast fare available even during the pandemic. The hotel should make trays available so people could take the eats to their room rather than congregate downstairs
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Date of stay: December 2021
Rooms
Service
Sleep Quality
Room Tip: Ask for a room with a view toward the back of the hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jenny Halat, Owner at Holiday Inn Express Neptune, an IHG hotel
Responded 20 Dec 2021
Thank you so much for your wonderful review and helpful feedback! We are happy to hear you enjoyed your stay, and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The one thing I called in advance to request was a "quiet room". And while they specifically gave us a room away from the elevator, vending, and ice machines, they unfortunately put us in a room facing the front of the hotel. The windows provided no protection from the continuous road noise through the night and early morning. I only got 3 hours of sleep, if that much, which for me is the most important "amenity" in a hotel. It's too bad that during the recent renovation the hotel didn't invest in better noise proofing for the road facing room windows. Otherwise, the renovated rooms are comfortable, nicely appointed, clean, and equipped with a new large LCD TV. While we didn't avail ourselves of the free "grab and go" breakfast (temporarily available during the renovation), it looked like there were good options and other guests seemed very satisfied.
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Date of stay: May 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Reserve a room in the rear (i.e. not facing the road) if you want a quiet night's sleep.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jenny Halat, Owner at Holiday Inn Express Neptune, an IHG hotel
Responded 21 May 2024
We are disappointed that you weren't fully satisfied with your experience. We apologize for the noise and the inconvenience. Our General Manager will be reaching out to rectify the situation. We wish you safe travels!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This weekend my family and I had a wedding in Asbury park we booked 5 rooms with this hotel and the check in desk was absolutely RUDE. they kicked all 5 room out of the hotel and called the cops on us for asking if they can put my elderly grandmother next to us. The room was available the front desk associate than went into there office and her and her manager came out and the manager came out and screamed “get out of MY building” this was completely uncalled for and disgusting. She made us miss pictures with our family because she canceled our rooms. When we called with corporate while we were there with the cops they won’t answer the phone from corporate because they knew they were wrong. Isadora was unprofessional with her service to customers and was completely unprofessional dressed in a t-shirt and sweatpants to be a manger at a hotel you should be more professionally dressed for this role. I would think twice about staying in this hotel. This is unacceptable!
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jenny Halat, Owner at Holiday Inn Express Neptune, an IHG hotel
Responded 10 Oct 2023
While we understand your frustration, we do not agree with your telling of events. We support our team and proper protocols were followed.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is one of the worst hotels we’ve ever stayed in. First off, the staff members here are about as useful as a Walmart door greeter. They stand there and ignore you until you start making enough noise. Then they take a sigh and serve you and first give you an attitude then give you your keys. The rooms are filthy and smelly. With the price you pay, you would think this place is a palace. This place is a dump and I’m surprised it’s still in business. I will always have a bad feeling about this place from the couple of times I’ve stayed here. I had an equally lousy stay last year. You think I’d learn, but the manager promised to make it up to me if I ever came back to town. Well, I did and their offer was not worth all the trouble we dealt with. We will NEVER stay at this nightmare hotel again. Do yourselves a favor and stay at the Hampton Inn down the street. Much better service and quality for about the same price as this hotel
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jenny Halat, Owner at Holiday Inn Express Neptune, an IHG hotel
Responded 2 Mar 2023
Thank you for your review and taking the time to share your experience. We are deeply disappointed this was your experience with us, and we sincerely apologize for the inconveniences. We have addressed your concerns with the team, and management will be reaching out to you soon to discuss further.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I stayed here for our annual trip to the Jersey Shore. We usually stay at the Hampton Inn down the street. Sadly, they were sold out and we had to settle for this place. It was just a bad stay in every way. First, they were way more expensive than the Hampton Inn would’ve been. At least $50 more a night. I have AAA and they didn’t honor that discount. Extremely rude and incompetent staff that doesn’t care about anything. The room was just OK. The bed was hard and uncomfortable and felt like we were sleeping on a cot. I would never stay at this hotel again. Very poorly run place considering it’s big appeal is summer traffic. They really need to step it up if they want to stay in business
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Date of stay: June 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julia Coppock, Owner at Holiday Inn Express Neptune, an IHG hotel
Responded 13 Jun 2021
We're so sorry that you had a negative experience. We hope you'll contact us with more information so we can identify your room number and dates and stay and address the issues ASAP. We take pride in our friendly, professional staff and we will keep working hard to train our new staff members to meet our high standards. Thank you and take care.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We loved our stay! As a Soccer traveling family we have seen our share of hotels. We stayed in room 406. Very clean newly renovated hotel. Hotel is super clean and rooms are very comfortable. Staff is super nice, partly due to Tiera with her amazing professionalism, smile and good mood.
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Date of stay: November 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jenny Halat, Owner at Holiday Inn Express Neptune, an IHG hotel
Responded 2 weeks ago
Wow - thank you so much for the incredible review! We are so pleased you enjoyed your stay with us, and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On the night of my wedding, May 5th, 2012, my fiancé, bridal party, and I attempted to check into our rooms at the Holiday Inn Express of Neptune, NJ. When we arrived, the woman at the front desk stated that the rooms were no longer available due to the fact that we were checking in late. However, these rooms had been reserved with a wedding block code months in advance. The hotel was very aware of the fact that these room were booked for a wedding for several reasons: I blocked off 20 rooms for the wedding, the reception hall stated guests from other weddings have stayed there before, and I had dropped off guest bags the day before for all of the guests staying at the Holiday Inn. Although technically the rooms were not available anymore in the computer (due to the fact of us being late), the front desk attendant expressed it in a way that implied the rooms were all occupied. After 45 minutes, she ended up organizing the rooms, but at the expense of my aunt and uncle. They were rudely woken up in the middle of the night and forced to move into a different room because she had given them the bridal suite room (even though they called ahead and said they would be late!). Although we all eventually were able to settle into the correct rooms, the front desk attendant was discourteous, unapologetic, and unhelpful throughout the process. I also had guests staying at the Residence Inn of Neptune, and everyone there had a very pleasant experience, no matter what time they were checking in.
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Date of stay: May 2012Trip type: Travelled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Go to a different hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Responded 30 Jun 2012
Dear L C, Thank you for taking the time to share your feedback. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I'm sorry you received unacceptable service from our staff. I have taken note of your comments and we will address these points to improve upon the service we offer to all our guests. Again, thank you for sharing your thoughts and I hope that you will consider us again on your next travel. Sincerely, Joel B Case Manager IHGCare
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi John, Please contact the hotel directly for any reservation needs. Thank you.
Hi John, Please contact the hotel directly for any reservation needs. Thank you.
Close, The Stone Pony was maybe 6-7 minutes drive from hotel
Hi Ashley,
Depending where the concert venue, we are about four to five miles from Asbury Park which is about a 10-15 minute drive from the hotel. If you have any further questions, please don't hesitate to call the hotel. Thanks!
No idea. try calling them at (732)922-9600
"Reserve a room in the rear (i.e. not facing the road) if you want a quiet night's sleep."Read full review
"The beach is an easy four miles away. There are plenty of restaurants that are an easy drive. Suited me."Read full review
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PRICE RANGE
$211 - $292 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express neptune hotel neptune
LOCATION
United StatesNew JerseyJersey ShoreNeptune
NUMBER OF ROOMS
95
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingHOLIDAY INN EXPRESS NEPTUNE, AN IHG HOTEL | UPDATED 2024 Reviews & Price Comparison (NJ) - Tripadvisor
Frequently Asked Questions about Holiday Inn Express Neptune, an IHG hotel
What are some of the property amenities at Holiday Inn Express Neptune, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express Neptune, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express Neptune, an IHG hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express Neptune, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Neptune, an IHG hotel?
Conveniently located restaurants include MJ's Restaurant Bar & Grill, Asia Star Cafe, and Arby's.
Are there opportunities to exercise at Holiday Inn Express Neptune, an IHG hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express Neptune, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express Neptune, an IHG hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Express Neptune, an IHG hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Holiday Inn Express Neptune, an IHG hotel?
Many travellers enjoy visiting Stephen Crane House (5.9 km).
Is Holiday Inn Express Neptune, an IHG hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.