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The Westin Mount Laurel
555 Fellowship Road, Mount Laurel, NJ 08054
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Avg. $611 /night, 8/9 - 8/10
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$258
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4.0
#1 of 30 hotels in Mount LaurelLocation
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Rest easy at The Westin Mount Laurel. Our hotel in Mount Laurel, New Jersey is located near points of interest like the Jersey Shore, the Camden campus of Rutgers University and local dining and shopping. After a busy day, unwind with signature touches like a luxurious Westin Heavenly Bed® and Westin Heavenly Bath®. Awaken refreshed and make use of our hotel's wealth of inspired amenities, including a 24-hour WestinWORKOUT® Fitness Studio, an indoor heated pool and several dining destinations - such as the Bellagio Ristorante and Bar 555.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Parking
Wifi
Paid wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Room features
Allergy-free room
Air conditioning
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Room service
Telephone
Iron
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Quiet
Languages Spoken
English, French, Spanish, Arabic and 3 more
Location
555 Fellowship Road, Mount Laurel, NJ 08054
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 43 out of 100
43
Philadelphia Intl Airport
25.2 km•
See all flights
Mercer County Airport
40.4 km•
See all flights
Car Hire
31 Restaurants
within 1 kilometer
Reviews
4.0
1,034 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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The Westin Mount Laurel garners praise for its delectable food offerings and attentive service, making it a preferred venue for both events and personal stays. Guests often highlight the spotless rooms and commend the immaculate banquet facilities, underscoring the hotel's dedication to cleanliness.
While the ambiance exudes a festive and elegant charm, the rooms, though comfortable, have drawn some attention for needing updates. The overall value receives mixed reviews, with some finding it affordable despite others noting a perceived dip in quality.
Atmosphere
Elegant
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Top-notch
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1,034Review5Q+A100Room tips
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Detailed Reviews
We were here for a tournament. We checked in on Friday night. There is a Starbucks across the street, Millers and other restaurants near by. We tried to eat at miller’s 2 tables with a party of 11. The wait was over 1hour and 1/2. We decided to eat at the hotel restaurant. Food was good, slow to come out. The Bartender Sarah was trying to be a waitress and bartender. More on her later. Hotel was clean and rooms were fine. Pool was closed due to Covid. Some of the halls smelt like pot. On Saturday night there was more of us from our team staying at the hotel. My husband spoke to Sarah and the manager if we can get a conference room so we can all hang in it and eat together and the boys won’t run around the hotel. The manager was so nice they set up table and chairs a tv. A waitress came to get all our food and drink orders. Once again Sarah was bartender and waitress. There was another waitress but was very confused and not very friendly. Sarah was amazing some of our orders were very slow coming out but she made sure everyone got their food and always had a drink. Can not blame her she stated that their was a lot of room service and the kitchen was getting confused and sending out our orders to the rooms. Sarah is a great employee to have at The Westin. Thank you also to the Manager on duty that gave the ladies bottles of champagne to drink. The kitchen has to get better organized and needs alittle bit more help considering all the restaurants around have waits due to Covid and many people want to eat in. I am sure we will be back since we will have a lot more lax to play.
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Date of stay: October 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carolina Tot, Guest Services / Front Office at The Westin Mount Laurel
Responded 28 Oct 2020
Dear Christine, Thank you so much for sharing with us your great experience here at the Westin Mount Laurel. We are so happy to know that Sarah was able to help you and your group and exceeds your expectations. That's amazing to know. Thank you again for choosing the Westin Mount Laurel. We are looking forward to having you again with us whenever your travels bring you back to Mount Laurel. Regards, Carolina Tot
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was my first time staying at the Westin and unfortunately for the price it did not meet my expectations. Although the staff was friendly, and the room was clean. The WIFI was very slow when having to work from the room it became a difficult task also the bed was extremely uncomfortable. I woke up with back pain and just an overall night of tossing and turning. There is also no microwave in the room only one located in the lobby and the phone in the room did not work. I expected more comfortable accommodations from a highly rated hotel.
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Date of stay: October 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carolina Tot, Guest Services / Front Office at The Westin Mount Laurel
Responded 21 Oct 2020
Dear Reebs0318, Thank you for taking the time to share your feedback with us. We are sorry to hear we could not exceed your expectations. All comments will be treated as an opportunity for improvement. We take all of your comments very seriously and assure you that they will be reviewed with the appropriate team members. Thank choosing the Westin Mount Laurel. Regards, Carolina Tot.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
I stayed here 1 night with my husband and baby because we were spending the day in Philly. The location was great — accessible to Philly and to the nearby aquarium in Camden. The room was spacious and clean, bed was very comfy, and the building has a very classy feel to it. Not something you pick a hotel for but the hallways and lobby seriously had the most amazing fragrance.
I wasn’t aware of this, but the Westin loans workout gear (sneakers and clothes) for a little over $5. I borrowed a pair of New Balance sneakers by calling the front desk, telling them my size, and the shoes were ready within minutes. It was such a cool service that I haven’t seen in any other hotel yet, and I highly recommend!
I wasn’t aware of this, but the Westin loans workout gear (sneakers and clothes) for a little over $5. I borrowed a pair of New Balance sneakers by calling the front desk, telling them my size, and the shoes were ready within minutes. It was such a cool service that I haven’t seen in any other hotel yet, and I highly recommend!
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RobGosizk, Front desk Supervisor at The Westin Mount Laurel
Responded 3 Jan 2020
Thanks for your feedback. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice hotel, but don’t expect to receive housekeeping service. Bring your own cleaning supplies!
We asked them to clean our rooms, and what we got was a bag with towels left at the door to our rooms. They refused to clean our room, using Covid as an excuse. I have recently stayed at other Marriott properties, and housekeeping service was available on demand, so I don’t understand why this property is incapable of providing a service that one is paying for. Totally unacceptable! This is definitely not the level of service that one would expect from a Westin hotel.
We asked them to clean our rooms, and what we got was a bag with towels left at the door to our rooms. They refused to clean our room, using Covid as an excuse. I have recently stayed at other Marriott properties, and housekeeping service was available on demand, so I don’t understand why this property is incapable of providing a service that one is paying for. Totally unacceptable! This is definitely not the level of service that one would expect from a Westin hotel.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carolina Tot, Guest Services / Front Office at The Westin Mount Laurel
Responded 6 Sept 2020
Dear JoseGual, We're extremely sorry that your experience with us was not up to par. We pride ourselves on providing quality customer service. Due to COVID, there have been certain limitations placed on our Hotel, and our team has had to adapt to many changes. At this time, our number one priority is the health and safety of our guests and employees. We hope that you will give us another opportunity whenever your travels bring you back to Mount Laurel. Carolina Tot.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
One would think that staying in a Westin that costs over 200/night would guarantee you at least all of the basics that a hotel should provide.
That was not the case here. We (and the other people we were traveling with) had no hot water for showers. We also had no hot sink water. We couldn’t get any degree of warm water.
We had to take cold showers due to a lack of warm water. That was not the best way to have to start your day. The front desk couldn’t care any less. To me, that is unacceptable.
Maybe if the management of this Westin spent a little more effort in training their customer service personnel and ensuring a basic need of warm/hot running water instead of focusing their energy on pumping in their overwhelming “signature “ Westin scent through the lobby, their customers may not have a frustrating and disappointing stay.
Also- one of the families we stayed with had left their room with a “do not disturb “ sign hanging on the outside of their door. While they were gone, someone had let themselves into their room, smoked cigarettes, and clogged their toilet with wads of toilet paper
This place needs to get their act together. This was a horrible experience. I would have given it zero stars, but that was not an option.
That was not the case here. We (and the other people we were traveling with) had no hot water for showers. We also had no hot sink water. We couldn’t get any degree of warm water.
We had to take cold showers due to a lack of warm water. That was not the best way to have to start your day. The front desk couldn’t care any less. To me, that is unacceptable.
Maybe if the management of this Westin spent a little more effort in training their customer service personnel and ensuring a basic need of warm/hot running water instead of focusing their energy on pumping in their overwhelming “signature “ Westin scent through the lobby, their customers may not have a frustrating and disappointing stay.
Also- one of the families we stayed with had left their room with a “do not disturb “ sign hanging on the outside of their door. While they were gone, someone had let themselves into their room, smoked cigarettes, and clogged their toilet with wads of toilet paper
This place needs to get their act together. This was a horrible experience. I would have given it zero stars, but that was not an option.
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Date of stay: February 2022Trip type: Travelled with family
Room Tip:Â Avoid this place unless you love cold showers.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carolina Tot, Guest Services / Front Office at The Westin Mount Laurel
Responded 18 Feb 2022
Thank you for your feedback regarding your recent stay with us. Your experience is not a common event at our property. I apologize for the issues you encountered and hope you give us another chance to get it right.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Multiple staff members were not wearing masks indoors, including someone at the check-in desk. There's no excuse. It's a simple thing to do to protect guests and other employees. If it's important to you stay at a hotel where all of the proper safety precautions are being followed, don't go here. The reason we even booked a room here was because we were in the area to help a family member who is ill and immunocompromised. But it shouldn't matter why you're staying here, everyone should feel that the hotel is doing the bare minimum to prevent the spread of COVID-19.
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Date of stay: August 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carolina Tot, Guest Services / Front Office at The Westin Mount Laurel
Responded 11 Aug 2020
I am very sorry to hear about your experience here at the Westin ML. All our employees and guests are required to wear masks at all times while in the building. We as staff have to do a better job - I will take your review and share it with each staff member, so that we don’t make a mistake like this again. We are committed to providing a safe and secure stay for all our guests. I do hope you return under better circumstances so that you can see your feedback is taken seriously. Regards, Carolina Tot Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First the good: easy to get to, people very nice at every meeting, room clean, Keurig well stocked, and "Heavenly Bed" still pretty heavenly! Another cool thing: there is a window you can actually open!
The not so good: the rooms & hallways are sorely outdated and rather dark. They smelled like a hospital, which could be also be a good thing -meaning they are well sanitized. The drapes were stained, all wood surfaces badly chipped, bed poorly made, artwork old and creepy. One doesn't expect this from a Westin.
The not so good: the rooms & hallways are sorely outdated and rather dark. They smelled like a hospital, which could be also be a good thing -meaning they are well sanitized. The drapes were stained, all wood surfaces badly chipped, bed poorly made, artwork old and creepy. One doesn't expect this from a Westin.
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Date of stay: March 2022Trip type: Travelled on business
Location
Cleanliness
Service
Room Tip:Â Try to avoid odd-numbered rooms as they are right on a very busy (and noisy) street.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carolina Tot, Guest Services / Front Office at The Westin Mount Laurel
Responded 13 Mar 2022
Thank you for your feedback regarding your recent stay with us. It was a pleasure serving you and I hope you choose us again the next time your travels take you back to Mt Laurel Nj.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here before a few years ago, and returned this December for a 3-night stay over Christmas. I think I had some issues a few years ago, but I didn't run into any this time. The hotel was clean and comfortable and smelled LOVELY. This was the first time that I used the Bonvoy app's chat feature, and it worked - I requested some additional toiletries, and the front desk sent some to my room. The bed was comfortable and the standard room was a really good size. No issues at all, would stay here again.
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Date of stay: December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carolina Tot, Guest Services / Front Office at The Westin Mount Laurel
Responded 2 Jan 2022
Thank you for your feedback regarding your recent stay with us. It was a pleasure serving you and I hope you choose us again the next time your travels take you back to Mt Laurel Nj.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was traveling through the area and was exhausted and rundown from travel. The staff and accommodations here completely revived me for my one night stay!
Starting with Rose at the front desk at check in she listen to my woes, made me feel welcome, found the perfect accommodations for the night and her charm and Focus on the customer experience was more than I expected.
Alexis in the restaurant was bubbly, energetic and ever so engaging! I was a restaurant manager for years and would have considered myself having won the lottery if I were to hire serving staff like Alexis.! Efficient, charming and engaging she truly seem to enjoy her job and interacting with people.
Carolina The Director of rooms was helpful, completely focused on customer satisfaction and I’m sure is the primary reason my room was clean, comfortable, well appointed with a very nice selection of pillows for my comfort.
I can’t finish this review without mentioning Michael at the front door. What a happy guy, very positive and helpful. My interactions with him were brief but There is no doubt that he has a great first point of contact for each of your guests who walked through the front door.
I work with a lot of hotels in my day-to-day job and I am very well aware of the Westin’s reputation for excellence and I was not disappointed by the accommodations or the staff!! Great job.
Starting with Rose at the front desk at check in she listen to my woes, made me feel welcome, found the perfect accommodations for the night and her charm and Focus on the customer experience was more than I expected.
Alexis in the restaurant was bubbly, energetic and ever so engaging! I was a restaurant manager for years and would have considered myself having won the lottery if I were to hire serving staff like Alexis.! Efficient, charming and engaging she truly seem to enjoy her job and interacting with people.
Carolina The Director of rooms was helpful, completely focused on customer satisfaction and I’m sure is the primary reason my room was clean, comfortable, well appointed with a very nice selection of pillows for my comfort.
I can’t finish this review without mentioning Michael at the front door. What a happy guy, very positive and helpful. My interactions with him were brief but There is no doubt that he has a great first point of contact for each of your guests who walked through the front door.
I work with a lot of hotels in my day-to-day job and I am very well aware of the Westin’s reputation for excellence and I was not disappointed by the accommodations or the staff!! Great job.
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Date of stay: August 2022Trip type: Travelled solo
Room Tip:Â This is a great place with a convenient location if you are traveling and weary. Be sure to...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carolina Tot, Guest Services / Front Office at The Westin Mount Laurel
Responded 12 Aug 2022
Thank you for your feedback regarding your recent stay with us. It was a pleasure serving you and I hope you choose us again the next time your travels take you back to Mt Laurel Nj.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Unfortunately I am condemmed by my company to stay here 2 weeks at the time for the next few month, possibly longer. This is by far the filthiest place with the worst maid service I had the displeasure of staying in. The first time I arrived, I had to use my pocket knife to scrape off toothpaste/lotion/(I hope it was just that) from around the sink.
The second time my hand stuck to something on the desk (I hope it was just food remnants), the area around the sink was filthy again. The top of the dresser was not much better. Upon request the maid, which I caught in the hallway, "cleaned". I had to call her back, because it was still not clean.Not by far. She mentioned that the hotel "should give her better stuff to clean". I finally had my desk and area around the sink cleaned.Not the dresser.
When it came time to service my room again (as agreed with my company), I had to request it for the next 3 consecutive days. Finally my bed was made.No sheet change.No wiping down of the desk or sink area .
The next time the maid service was on time, the sink area was wiped, not the desk (where I have to eat, drink, etc. every night). No liner for the ice bucket, but that's not that big of a deal since the ice machine was not working since at least two weeks and probably will not be working for the forseeable future.
Not all that impressed.
The second time my hand stuck to something on the desk (I hope it was just food remnants), the area around the sink was filthy again. The top of the dresser was not much better. Upon request the maid, which I caught in the hallway, "cleaned". I had to call her back, because it was still not clean.Not by far. She mentioned that the hotel "should give her better stuff to clean". I finally had my desk and area around the sink cleaned.Not the dresser.
When it came time to service my room again (as agreed with my company), I had to request it for the next 3 consecutive days. Finally my bed was made.No sheet change.No wiping down of the desk or sink area .
The next time the maid service was on time, the sink area was wiped, not the desk (where I have to eat, drink, etc. every night). No liner for the ice bucket, but that's not that big of a deal since the ice machine was not working since at least two weeks and probably will not be working for the forseeable future.
Not all that impressed.
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Date of stay: May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carolina Tot, Guest Services / Front Office at The Westin Mount Laurel
Responded 16 May 2021
Thank you for your feedback regarding your recent stay with us. On behalf of all of us I would like to apologize for the issues you encountered. I have sent your feedback to the proper department so we can prevent these issues from happening again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yes, we took a single room plus a join rooms
Good afternoon,
Thanks for your interest in the Westin Mount Laurel. We do allow pets that are 40 pounds and under. We hope you decided to stay with us.
Jeffrey Kelley
Assistant Director of Guest Services
"The gym is big enough and has with free weights, but does not have many machines, thought it seems to have room. "Read full review
…
PRICE RANGE
$258 - $424 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin mount laurel hotel mount laurel, westin mount laurel, mount laurel westin
LOCATION
United StatesNew JerseyMount Laurel
NUMBER OF ROOMS
175
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about The Westin Mount Laurel
Which popular attractions are close to The Westin Mount Laurel?
Nearby attractions include Regal Cinemas (1.2 km), Coco Key Water Resort (0.3 km), and Ross Dress for Less (0.6 km).
What are some of the property amenities at The Westin Mount Laurel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Westin Mount Laurel?
Top room amenities include air conditioning, a flat screen TV, and a sofa bed.
What food & drink options are available at The Westin Mount Laurel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Mount Laurel?
Yes, free parking is available to guests.
What are some restaurants close to The Westin Mount Laurel?
Conveniently located restaurants include Miller's Ale House, Redz Restaurant, and Yard House.
Are there opportunities to exercise at The Westin Mount Laurel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are pets allowed at The Westin Mount Laurel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Mount Laurel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Mount Laurel?
The staff speaks multiple languages, including English, Spanish, French, Portuguese, Hindi, Arabic, and Filipino.
Are there any historical sites close to The Westin Mount Laurel?
Many travellers enjoy visiting Indian King Tavern (7.1 km), Paulsdale (3.5 km), and Collins Lane House and Park (5.7 km).