Holiday Inn Express & Suites Tower Center New Brunswick, an IHG Hotel
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Holiday Inn Express & Suites Tower Center New Brunswick, an IHG Hotel
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4.0
#1 of 8 hotels in East Brunswick
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Hotel's Location in East Brunswick, NJ Conveniently situated off the NJ Turnpike (I-95) and close to downtown New Brunswick, NJ, we're near many of the top businesses and attractions. The hotel's prime locale and hospitality make the Holiday Inn Express® Hotel Tower Center New Brunswick a wonderful place to stay.Corporate guests find working here a joy since the hotel's location near the New Jersey Convention and Exposition Center enables them to attend meetings effortlessly. Also host events in the 600-sq-ft conference room and prepare with free wireless HSIA and a 24-hour Business Center, which are always reliable so you can relax.Enjoyable attractions are easy to find in East Brunswick, NJ. The hotel's property is four miles from Rutgers State University where you can stroll around the beautiful Rutgers Gardens or see a performance at the State Theater or Starland Ballroom.
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The Holiday Inn Express & Suites Tower Center New Brunswick, an IHG Hotel, is often commended by guests for its cleanliness, comfortable rooms with satisfactory beds, and a quiet, modern atmosphere. While many appreciate the convenient location and the included breakfast, some visitors have raised concerns over bathroom amenities, linens, and a perceived lack of value, citing room assignment issues and sporadic cleanliness lapses.
The service garners mixed feedback, with the friendliness of staff being noted alongside some service inconsistencies.
Location
Convenient
Atmosphere
Tranquil
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Everything about this hotel was fantastic. The indoor heated pool was actually heated and the room is warm so you're not cold when you get out of the water. The breakfast was delicious with lots of options. The room was very clean, different types of pillows to choose from, Dove products in the bathroom which don't dry your skin. Hotel staff was friendly and helpful.
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Date of stay: February 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Holiday Inn Express & Suites Tower Center New Brunswick, an IHG Hotel
Responded 1 Mar 2023
Dear Melanie, Thank you for choosing our hotel for your recent stay in New Brunswick. We're glad you had an exceptional visit with us and enjoyed our lovely facility, comfortable pool, clean accommodations, and outstanding service. Please allow us to host you again at Holiday Inn Express Tower Center New Brunswick. Familiar faces are a welcome sight, so come back soon!
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This was my first time staying at an IHG hotel as a new member, and it was an excellent experience. Very friendly and fast check-in. Attractive, comfortable, clean room, with everything functional. Very good selection of breakfast items, and the breakfast manager was continuously replenishing items and utensils as needed and wiping surfaces down. Overall, this was an excellent hotel, well run and well-maintained.
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Date of stay: April 2022
Value
Service
Sleep Quality
Room Tip:Â Don't go down to the pool at 8:55 pm; it closes at 9:00 pm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Holiday Inn Express & Suites Tower Center New Brunswick, an IHG Hotel
Responded 1 May 2022
It was a pleasure hosting you at Holiday Inn Express Tower Center New Brunswick! We're thrilled our friendly staff and clean, comfortable rooms impressed you. It's also great to know that our tasty breakfast was to your liking. If your travels bring you back to the area, please come see us again.
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I was pleasantly surprised the free breakfast had hot items (white eggs veggie omelet, eggs & bacon). I could hear a baby crying loudly while checking in, indicating how thin the walls were. Same in my room where I could hear my neighbor's phone alarm & people walking around above. I also found a large empty bottle of wine under the desk questioning the level of cleanliness. I also heard a cricket behind the mini fridge & a fly between the curtain & window. The location is at the end of a dead-end bumpy street & the parking lot had shipping containers for some reason. Overall an ok stay for 1 night.
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Date of stay: October 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Holiday Inn Express & Suites Tower Center New Brunswick, an IHG Hotel
Responded 22 Oct 2021
Thank you for choosing Holiday Inn Express Tower Center New Brunswick and for providing us with your feedback. While we are thrilled you enjoyed our delicious hot breakfast, we apologize for the issues you experienced in your room. Our staff is always on hand to help correct anything you find to be less than perfect during your stay. Please come back and stay with us on your next trip to the area.
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Room was good for what we needed, only slept and showered in the room as we were in town for two concerts. First morning’s breakfast was good but the second day I scooped a hair out of the eggs, then informed the front desk and instead of changing them out she looked herself- didn’t see one and they just added fresh eggs to the mix. Yuck. Shower shelves had some stains, but overall it was just a place to sleep at night.
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Holiday Inn Express & Suites Tower Center New Brunswick, an IHG Hotel
Responded 28 Mar 2022
Dear Katie, We appreciate you staying with us and taking the time to share your thoughts. It's great to know our accommodations worked well for your trip. However, please accept our apologies for any issues with the breakfast and shower. We'll look into your comments further, and we hope to see you again the next time you're in town.
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I have stayed here multiple times in the past, but this will be my last time ever after getting an attitude from the front desk person. After checking in for a 2 night stay for 2 adults and 1 child, we went to our room and unpacked. While putting our belongings in the bathroom, I noticed that we were not stocked up on bathroom linens for 3 people. We had 2, full size towels, 2 hand towels, 1 wash cloth and a half of a roll of toilet paper. Shortly after noticing this, I went to the front desk to ask for the proper amount of linens...2 wash cloths,1 hand towel, and 1 full size towel. At this point I was told that they don't just give them out and I'd have to talk to the maid in the morning. Right, like I'm going to sit around all morning and wait for a maid the next morning? I had to practically beg the front desk guy for the linens as he proceeded to recheck what my room was and how many quests I had. He confirmed 3 and I also reminded him that I was charged $10 for an extra person on my reservation, all the while dealing with his crappy attitude during what felt like a towel hostage negotiation. Maybe I was just interrupting whatever he was looking at on his cell phone, who knows? He finally gave me a towel and 2 more wash cloths, but no hand towel. So, a poor review from me and a loss of my future stays at this place because I had to practically beg for what should had been in my room in the first place. A maid never entered our room the following day either. It's a good thing I had to beg for what I needed to get through weekend for a family of 3.
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Holiday Inn Express & Suites Tower Center New Brunswick, an IHG Hotel
Responded 28 Nov 2023
As a repeat guest, your feedback means that much more to us. We are so sorry that your bathroom was not adequately stocked for your guest count, and we truly regret the service you received when you brought your concerns to our attention. We will speak to the team member in question and ensure an experience like yours does not repeat itself. As you know, we are capable of providing outstanding hospitality at every turn, so please do not give up on us. Allow us to welcome you back in the near future for the five-star experience we know we can provide.
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Room was great always kept clean and neat by staff. Downstairs was neat and clean plus affordable. They had breakfast available every morning with some of my favorites like Western style omelets which were very good will stay there again for sure!
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Date of stay: February 2020
Rooms
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Front_Desk, General Manager at Holiday Inn Express & Suites Tower Center New Brunswick, an IHG Hotel
Responded 5 Mar 2020
Dear Brent, Thank you for your compliments on our excellent breakfast and attention to cleanliness. We're delighted you enjoyed your stay, and we look forward to hosting you again at Holiday Inn Express & Suites Tower Center New Brunswick!
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I've stayed at other hotels right in this area and you can always hear street noise/ turnpike. This one is tucked away nicely so it's more quiet. Everything was spotless and comfortable and the front desk staff, Brett in particular, goes above and beyond. Always warm and welcoming. Weird thing but the windows open in the rooms which I love. Many hotels don't and I need the fresh air.
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Date of stay: December 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Holiday Inn Express & Suites Tower Center New Brunswick, an IHG Hotel
Responded 20 Jan 2022
It is fantastic to hear that our peaceful atmosphere, clean and comfortable accommodations, and attentive staff impressed you! We will be sure to pass your kind compliments along to Brent! Thank you for your thoughtful review, and we would be honored to welcome you back to Holiday Inn Express Tower Center New Brunswick again soon!
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The hotel staff was very attentive and made sure we had everything we needed for our weekend stay. The woman working the front desk during the day and the gentlemen in the evening were especially accommodating. Would have loved to stay longer!
I also have to commend the patience of the front desk staff. There was another guest who was aggressive towards the staff because they told him the pool was not available. It was at capacity given covid protocols and he started asking me and other guests if the staff was lying to him. Hope one bad apple doesn't spoil the bunch because it was truly a great stay!
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Date of stay: March 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Holiday Inn Express & Suites Tower Center New Brunswick, an IHG Hotel
Responded 23 Mar 2021
Dear Mia, Thank you for being our guest and for being patient as we adhere to pandemic policies at Holiday Inn Express & Suites Tower Center New Brunswick. It's great knowing that you appreciated our friendly front desk team; we'll let them know! We appreciate the positive review and can't wait to host you again. Come back soon!
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My recent stay at the East Brunswick, NJ location. I always have a good experience at HIE, and as a person traveling alone I feel safe. Sorry I don't remember the name of the person who checked me in, but he was great - good energy and accommodating. Very clean room, lots of towels, quiet. Absolutely recommend!
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Date of stay: June 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Holiday Inn Express & Suites Tower Center New Brunswick, an IHG Hotel
Responded 25 Jun 2021
Dear Laurie, Thank you for sharing your compliments on your recent stay with us! We are thrilled to hear you enjoyed our friendly staff and clean guest accommodations. We are thankful for your stay and hope we see you on your next visit!
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Stayed here for one night and this is what I experienced: When my teenage daughter and I checked in, we were given a king room with a jetted tub rather than the 2 doubles I had booked months ago (which my reservation confirmation on the app said I had booked when we arrived, but then changed once we were checked in). Ok, fine, we didn’t mind sharing a bed and we really didn’t need a jetted tub. I just wanted to be able to take a shower in the morning before driving home. Well, we got into our room, I walked into the bathroom and I saw the panel for the tub on the floor and half of the bathtub handles taken apart, pieces laying inside the tub and on the bathroom floor. What made them think it was okay to give us a room that had only a half functional bathroom?! I called the front desk and at first they told us that the entire hotel was booked and we could go to another hotel in the area if we didn’t want to stay in that room. After I said I expected to be reimbursed for the room, another room suddenly became available. So we moved to a different room… It had a funky smell (chemical-like) and the AC was very noisy, but the bathtub and shower were in tact. When we returned to the room after a concert that night, I noticed that every time we turned on the light it flickered terribly like it had an electrical short.
The bed was comfy enough and the shower was fine (only reason for 2 stars instead of just one). Breakfast on the other hand was horrible… watery yet crunchy scrambled eggs, orange juice that came out looking rather yellow (didn’t drink that!), out-of-order pancake machine, and muffins that didn’t taste like muffins (my daughter said her muffin tasted like bubble gum). When we checked out after breakfast, I had my receipt printed to give the woman at the front desk a few more minutes to take the opportunity to ask me how my stay was and possibly rectify the negative experience we had. She didn’t, so now I am sharing my honest review on every platform that I can.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Holiday Inn Express & Suites Tower Center New Brunswick, an IHG Hotel
Responded 21 Aug 2023
We appreciate you taking the time to share your constructive feedback. While we trust you slept well in our comfortable beds, we regret that you encountered some issues with your room. Please know this does not represent a typical experience at our property, and our maintenance team will work diligently to correct your areas of concern. While we can't change the past, we can improve for the future, and we hope you will consider giving us a second chance.
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The pool is pretty big and I think the picture is an accurate size of what it really is. I have stayed here a few times and no one was ever in the pool, very relaxing. It's also clean and they provide plenty of towels in the pool area.
There are more places to choose from in the East Brunswick area.
PRICE RANGE
$173 - $263 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express tower hotel east brunswick, holiday inn east brunswick, holiday inn express center, east brunswick holiday inn
FORMERLY KNOWN AS
Holiday Inn Express Tower Center
LOCATION
United StatesNew JerseyEast Brunswick
NUMBER OF ROOMS
100
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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