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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Orleans Hotel & Casino is an excellent choice for travellers visiting Las Vegas, offering a quiet environment alongside many helpful amenities designed to enhance your stay.
Close to some of Las Vegas' most popular landmarks, such as T-Mobile Arena (1.6 mi) and Bellagio Fountains (1.6 mi), New Orleans Hotel Las Vegas is a great destination for tourists.
Las Vegas Orleans Hotel offers guests an array of room amenities including a flat screen TV and air conditioning, and getting online is possible, as free wifi is available.
The hotel offers 24 hour front desk, a concierge, and room service, to make your visit even more pleasant. The property also features a pool and breakfast. Guests arriving by vehicle have access to free parking.
Travellers looking to enjoy some crab can head to Gordon Ramsay Steak, The Buffet at Wynn, or The Buffet at Bellagio. Otherwise, you may want to check out a cafe such as Grand Lux Cafe, Mr. Mamas, or Grand Lux Cafe.
If you’re looking for something to do, City of Las Vegas Fire Department is a nice way to spend some time.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Mountain View
Languages Spoken
English, Spanish
Location
4500 West Tropicana Avenue, Las Vegas, NV 89103-5450
The Orleans Hotel & Casino
4.1 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Orleans Hotel & Casino offers an experience that receives mixed feedback from its guests. While some guests appreciate the variety of amenities, such as arcades and movies, there are numerous reports of the hotel's service falling short, especially in terms of housekeeping. The value proposition is often questioned due to high resort fees and additional charges.
As for the rooms, cleanliness is a common concern, and amenities like coffee machines are sometimes missing. Although the atmosphere is generally considered comfortable, the decor is seen as dated by many travelers.
Atmosphere
Outdated
Rooms
Unkempt
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
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Detailed Reviews
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We went to Las Vegas for the first time from Costa Rica, for 7 days, on a tight budget and this hotel is perfect for that. It's not close to the Strip, so you do have to take transportation to get out of the area, but it's worth it.
Positive: - Large rooms without inconveniences. - Clean bathroom, they clean every day (changing cloths, making the bed and taking out the trash). - It has 4 elevators that work fast. - I received a package through Amazon and since the Business Center was closed, they delivered it to me at the bell desk without any problem. - They kept our bags on the day of check out, all day (from 9AM to 10PM) they only charge tips. - There is a coffee shop serving Starbucks on the property.
Negative: - It is far from the Strip and you must take transportation to get to the tourist places - The casino smells a lot like cigarettes and the smell spreads throughout the first floor - There are no food options in the restaurant, only on Fridays and there are no options in the surroundings either, if you are at the hotel you must order delivery from the Strip. - There is no good quality free wifi, the speed is 10mps and it only works in the room, during our stay it failed for at least 3 days. - There is no refrigerator, safe or water bottles.
It is a good hotel if you are on a tight budget and don't expect too much, for us it covered the basics: cleanliness, comfortable beds, safe place and good customer service.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip:Compra tu comida en el strip y llevala al hotel, compra botellas de agua.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First off, the hotel is huge and there's lots of parking. Lots of things to do inside: arcades, bowling, movies, gambling, etc. Rooms are spacious but you will need to call front desk for more bedding materials if you like blankets or extra pillows -- none in closets. Decor is old and carpet is faded but that is not that important to me. What is important is a refrigerator in the room. What is the deal with Vegas hotels not having a fridge???? No fridge, no 5 star rating!! Also, why does the gym close at 6pm? That is much too early. And the pool during the middle of the summer closes at 7pm? Maybe it was 8pm, but that is much too early as well. Come on now! Anyway, back to good things: the staff was relatively friendly, they had security at the guest elevators and the elevators were very quick. Also, the eating establishments and gift stores did not shut down early like a lot of hotels do.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
Room Tip:See if you can get a map so you don't get lost the first few hours. Also, it is not clear at all...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chris J, General Manager at The Orleans Hotel & Casino
Responded 20 Aug 2024
We appreciate your business and value your great feedback. If there is anything else we can do for you, please let us know!
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This is a off the strip hotel so if you want to visit the strip while in Vegas, this hotel probably isn't for you. The only reason I stayed here is because my car rental was right across the street and I was going to be travelling outside of Vegas. The hotel itself is decent. There are a number of places to eat, my room was clean and I like that the walls were concrete so sound doesn't travel as much. Price was cheaper than most strip hotels too. Just make sure the location is right for you depending on your itinerary while in Vegas.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chris J, General Manager at The Orleans Hotel & Casino
Responded 12 May 2023
Hello, Thank you for taking the time to review our property! We look forward to welcoming you back for another great experience very soon.
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I stayed at the Orleans for 10 nights and when i booked the stay through ebookers it gave me VIP access to a free room upgrade, $15 food and beverage credit per room and flexible checking out time. When we booked in the hotel had no details of the VIP access and seemed unwilling to offer anything to compensate. I have stayed at the hotel before and given the price of the resort fee which is $41.80 a night i asked for a fridge and in the past the hotel has given it to me for free but this time they didn't seem interested in helping me out with anything. I had to contact ebookers to sort out my VIP access which they sorted out and then had to go back to the registration to make sure it was valid. Once again though it seemed that the person in charge on the front desk was not interested in giving good customer service.
On Sunday the room was not cleaned up by housekeeping despite phoning them up to request it and again given the resort fee i don't see why i should have to ask for housekeeping as that is something that should be apart of your stay no matter what. If you don't want housekeeping then you put a do not disturb notice on your door.
For all the years i have stayed at the Orleans this year has been very disappointing and it seems they just want to take as much money from you as possible
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chris J, General Manager at The Orleans Hotel & Casino
Responded 6 Oct 2023
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and we sincerely apologize that we did not achieve this during your stay. We have forwarded your comments to all appropriate departments for review and thank you once again for being our guest.
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This property is a budget property and is located off the south end of the strip by a couple of miles so it seems to be a bit cheaper than what you would find on the strip. This property seemed less busy than other locations we visited on the strip. I had no problems finding an open spot at the tables in the casino, even during evening hours. Also, they had a double-deck blackjack table with favorable conditions / rules (3:2 payout on blackjack, no continuous shuffler, etc.) that always seemed to have an open spot, something that did not exist at places on the strip. The minimum at this table was always $15 but that was fine with me (the only $10 blackjack table I found close to the strip was at Ellis Island that had similar conditions but was a six-deck game).
The bad...
Since this property is located a couple miles away from the south end of the strip, be prepared to have a rental car or Uber anywhere in order to get just about anywhere you want to go. I'm not sure if this is the common experience but housekeeping only emptied our trash and replaced our towels once and never re-made the bed during our four-night stay.
The "meh"...
The decor in the rooms seemed a bit dated but the room was clean. If you are looking for fast WiFi, be prepared to be disappointed. I measured the speed at 5Mbps so it felt like things *crawled* quite a bit.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chris J, General Manager at The Orleans Hotel & Casino
Responded 29 Jul 2024
Thank you for your rating. Our goal is to provide our guests with excellent experiences during every visit and your feedback is very much appreciated.
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We chose this resort because we have kids ages 13 and 9 and figured we would be able to have a low key day and go to the movies or go bowling, however, everything at this hotel is insanely expensive from the $8 beers that you can buy at the little store to the not so cheaper fast food options. Our first morning we woke up to a dripping noise from the ceiling to find out the toilet in the room above us had been running all night. They made my husband go down to the lobby for us to switch rooms. In our new room it sounded like someone was running an auger and when I called the front desk I was told they would call engineering like these things happen, the staff I'm sure was tired of complaint cals and it clearly showed. We went down to the hot tub on a windy colder day and the lifeguards were exceptionally rude and clearly didn't want to work. The hotel should save some money and put up a sign that says swim at your own risk in the freezing unheated 3.5 foot pool. The cigarette smoke is nauseating and soaked into the rooms and elevators. The bathrooms do not have fans but you can open the dirty little window located inside the shower. The experience would've been acceptable if the prices for food and drinks weren't so unreasonable for an outdated hotel so far from the strip.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chris J, General Manager at The Orleans Hotel & Casino
Responded 23 Oct 2024
Guest satisfaction is a top priority and we are disappointed to know that we did not achieve this during your recent visit. Please get in touch with us directly through our official property website so we can learn more about your experience.
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Check in is 4 pm, don’t check in any earlier or they will charge you $30. No coffee machine in room check out is 11 am and your key will not work even though the sign on the door says 12 noon, or again they will charge you. Room was good. Casino is super cold in the morning especially if you’re close to the door. I was not impressed with the service.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chris J, General Manager at The Orleans Hotel & Casino
Responded 3 weeks ago
Thank you for taking the time to leave us a rating. We work very hard to make every experience memorable and exceptional, and we're disappointed to see we didn't achieve that during your visit. Please contact us directly through our official property website so we can help.
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Las Vegas Dissapointment with Las Vegas 930750402 Las Vegas was a real disappointment this year having missed coming to Las Vegas for the past three years. Covid has changed many of the wonderful aspects of a trip to Las Vegas. I stayed at the Orleans Resort & Casino which I have stayed in for many years in the past. What changed? The buffets were gone which had always provided good food at a reasonable price. Now, there are a very few takeaway spots with very expensive prices for anything. The one full service restaurant was TGI Fridays with reasonable prices and reasonable service. Getting your room cleaned required requesting this basic service every day .... or it was not going to be cleaned. Finally, the most ridiculous fee is the resort fee of $30.00 or more per day for basically nothing. The pool is obviously closed in the winter. The only spectacular experience was away from the Orleans at The Sphere were you get to see a movie in
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chris J, General Manager at The Orleans Hotel & Casino
Responded 2 Jan 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’ve stayed many times in Las Vegas. It’s one of those places that has so much to do and lots of adventures to be had. I came for a work conference held in the hotel and stayed here as the event was here. I don’t think I will ever come back after staying here my first time. Sadly, after a 12 hour long drive I came to a room that was disgustingly dirty including pubic hair on the floor and in/on towels, little black chips everywhere and a very dirty menu with what looks like soot. I am not one to complain or write reviews but thought after this experience I should warn people. The supervisor remedied my issue by ordering my room be “express cleaned” (this apparently only means they swap out the towels). They only clean the rooms every 3 days is what I was told. Definitely read the fine print as well, as they charge $45 a night in resort fees regardless of your using the “amenities.” Overall a very disappointing experience and no overall remedy given by multiple supervisors.
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Date of stay: July 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chris J, General Manager at The Orleans Hotel & Casino
Responded 29 Jul 2024
We sincerely apologize that your experience did not meet your expectations. We would like to make things right and learn from your feedback. Please don't hesitate to contact us directly through our official website so we can assist you further.
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We have stayed at the Orleans 14 times and consider it our go-to hotel in Vegas. Everything I have said in my prior reviews is still essentially true, but we had some issues this time which cause us to withhold two stars...
Check-in with the new electronic kiosk system was, as advertised, easy and quick. HOWEVER nowhere in the process were we informed that we were checking in EARLY and would be charged an extra $39.55. Seems to us, that message should pop up on the screen before Step One.... We didn't find the charge until we were home.
The Resort Fee is really unfair. Just raise your rates already and forget the pretense that we're getting something extra. There is NO shuttle, the pool area was closed, and now there is no longer even a tiny Keurig coffee maker in the room. I predict a parking fee by next year. (And I remember when The Orleans used to actually advertise that they didn't charge a resort fee...)
Where entertainment is concerned, we mourn the coming loss of Laughternoon. Adam is hilarious! Is more poker space really more important than a family-friendly show? And what happened to the Jersey Boys long-term contract? We were there for basketball, so had plenty to entertain us, but I don't know how you're attracting other guests with your entertainment line-up going forward.
Finally, the restaurant situation causes us to leave the property much more often than we used to. With the loss of the Buffet, and now of TGI Fridays, the choices are much diminished. Alder and Birch is only open 5 hours, and only on 5 days? Really? Copper Whisk has limited hours as well, closing at 3 p.m. twice a week. (Remember when it was 24-hour option??) Oh, and Bailiwick's is taking up the slack by opening 1 whole hour earlier? The Food Court was overwhelmed on the game-night we ate there.
The positive feelings we have about the hotel itself remain. You have a fine housekeeping staff; rooms are spacious and clean; location is just right. But we left after this stay with just a bit of a sour taste in our mouths.
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Date of stay: March 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Ask for a room on Floor 9 or 10. You get to take the express elevator!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Theoretically you could and I think we did years ago when we were in our 40s? But it's not a good walk at all and I think would be even worse now as there always seems to be construction around I15. I wouldn'
t recommend it at all. However, there is a city bus that stops right across from the Orleans on the Tropicana side. At least there used to be! For several years (once again we were younger) we even took the bus from the airport to the Orleans. It's not too bad, but you do need to change buses and walk a little bit. Then we'd take the city bus down to the intersection by New York New York and then use the bus that goes up and down the strip. We stopped doing that when we were at the bus stop by New York coming home around 11:30 and some guys were about to have a knife fight at the bus stop. We usually drive from Denver any more and have a car. It was great when the Orleans had the shuttle that took you right off the strip. That seems to have gone away post Covid. We went to Vegas and stayed at the Orleans probably 2-3 times a year from 2008-2018 and then stopped for a while, then of course Covid and we've only been there twice, both within the last year. I was sad to be so put off by a place we always enjoyed. But like I said, even the Casino isn't really that fun anymore.
I always enjoyed the little windows in the showers and sometimes we ended up with a side window there that looked out on the Luxor in the distance. But I agree, really not worth it. Last time we were there, we ended up looking at the back of the casino which wasn't great. My sister loves to stay where you look out on the pool and that is nice.
I have had packages delivered to the Orleans before I arrive. They always held them until I arrived. I just had to pick them up from the bel desk. This was last done 2 years ago so I don't know if policies have changed
There are more places to choose from in the Las Vegas area.
PRICE RANGE
$140 - $251 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the orleans hotel las vegas, the orleans hotel and casino, orleans las vegas, orleans hotel las vegas, orleans hotel casino, new orleans hotel las vegas, las vegas orleans hotel
LOCATION
United StatesNevadaLas Vegas
NUMBER OF ROOMS
1,885
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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