Absolutely awesome place, we are unfortunately could not do business due to country lockdown, we had to cancel our appointments, not only this we had to reschedule our flight twice which was painful. However we had to extending our stay and spoken to owner of place, they understand our situation and give us best price they can do in this such quality place, even through many days here, we never feel bored for this place, fantastic view, you would never get from anywhere else, we have stayed many 5 stars resort and hotels around world in before, I had to say this is one of my favorite and unique place you would never find anywhere else, we are very happy our choices, the staff, chefs and management all very friendly and helpful. We will back again!
My partner and I have just returned from our stay and we’re ready to go back already! A one night stay became 3 nights thanks to the snap lockdown in New Zealand, and the staff and manager Wayne could not have went further to make us feel welcome and reduce the stress of the situation at not being able to get back to the north island. The complimentary wine and cheese board were such a nice touch, and the inclusive breakfast had a large variety to choose from. Before lockdown happened we had arranged a Trust the Chef dinner and an in room massage; both of which were incredible. The chef Warwick is the best in town and we would definitely recommend eating at the venue. Location is perfect, with easy access to Lake Hayes walking track, and 5 minute drive into Arrowtown. Would highly recommend the extra expense to stay at The Retreat…it’s is the most beautiful building we have stayed in and the perfect place to celebrate our engagement. Thanks Wayne, Warwick, Kara, Mike, Lucas and all of the rest of the team who went over and above to make our stay amazing.…
We originally had planned to stay in the cottage but due to a drop out, we were offered to upgrade to the retreat for a small fee. The retreat was absolutely out of this world, the staff were so helpful especially Kara who gave us the best service we've ever received. She really went out of her way to ensure our stay was perfect... and it really was. The 5 course tasting menu was one of the best things we've ever done, absolutely gorgeous food, so much so that we were so disappointed once it was over. The hot tub was also amazing and the infinity pool was phenomenal (although freezing cold this time of the year). I will DEFINITELY be coming back in future.
We stayed in the Cardona Suite - a view to die for and a beautiful room, walk in wardrobe and huge bathroom. Very luxuriously furnished, coffee machine, kettle and plenty of snacks. The buildings are absolutely stunning, the way the arched doors and all of the antiques, lamps, mirrors, have been collected from old churches and incorporated into it is amazing. Loved that we could book a time in the spa for ourselves complete with complimentary champagne and then return to the room for the complimentary wine and cheese platter. Staff were attentive and very friendly, service was amazing. The complimentary continental and cooked breakfast was delicious with a good menu. The three nights there were a real treat - didn't want to leave!
The stay was absolutely perfect. The service was friendly, the accommodation was very immaculate, and the scenery was stunning. The location was within a reasonable driving distance to Queenstown cental shops etc. Great location and close to the ski fields, Arrowtown, Cromwell, and the drive to Glenorchy and Wanaka was absolutely stunning, magnificent scenery. Highly recommended.