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Holiday Inn Express & Suites Billings West, an IHG Hotel

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Traveller (64)
Room & Suite (76)
Dining (7)

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About

#18 of 50 hotels in Billings
Location
Cleanliness
Service
Value
Upscale Hotel with Kid Suites in Prime LocationThe Holiday Inn Express Hotel & Suites Billings West has a prime location in the Trans Tech district just off of I-90 at exit 443 and close to shopping and dining. Being only 9 miles from the Billings Logan International Airport and located centrally between the Yellowstone National Park and Pompey's Pillar, we are the perfect vacation destination.Business travelers appreciate the ability to use multiple devices with our reliable HSIA. The VA Hospital is located next door and there are many nearby companies such as Fed Ex, Bay Limited, Advanced Care Hospital, Pierce Homes, Scheels, and Tractor & Equipment. After a busy day at work, burn calories in our state of the art fitness center.Leisure guests enjoy our spacious room offerings. For families, make sure you check out our kid suites, they are perfect for your vacation stay. Our hotel offers easy access to some of Montana's best attractions including ZooMontana and Pictograph Cave.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Meeting rooms
Non-smoking hotel
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
2.0 of 5 stars
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards
145Reviews0Q+A20Room tips

Reviews
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Kim J wrote a review Dec 2023
1 contribution
It is currently a little after 2:55 a.m. Mountain time on 12/8/2023. I am a Transportation MGR with J.B. Hunt. It was very last minute and I had to book a room for a truck driver. I called the hotel and spoke to Ted and explain we are ok with paying full cost for room due to check-out is later on that morning but our driver needs to do a reset plus the driver was in a loaner truck that did not have a bed. I am so grateful that it was a room available. I booked the room and gave Ted the Hotel confirmation # and he was able to put our driver in his room. On the behalf of our driver and J.B. Hunt Thank You so much Ted for being so accommodating.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sheepdog1125 wrote a review Jan 2023
Spokane, Washington207 contributions61 helpful votes
Hotel's Favourite
We stayed for one night. The front desk lady was efficient and nice. The pool was shut down due to Covid-19. The room was very clean and quiet. The free breakfast was changed so that you were given cereal or oatmeal and coffee plus fruit by the front desk lady. That was disappointing but hopefully everything will return to normal sooner rather than later. I would recommend this hotel.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PA32pilot wrote a review Sept 2023
Hamilton, Canada88 contributions87 helpful votes
Modern, clean hotel in a nice quiet location. Location is easy to get to. This plus good beds and sheets make for great sleep. Pillows could be updated as they were a bit uninspiring. Gerri the breakfast lady was stellar. She is friendly, caring and does a superb job.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Melissa O wrote a review Jun 2023
Conner, Montana21 contributions12 helpful votes
I like this Hotel. Thats the only positive I can say. I have stayed here on a regular basis and more than once I was double charged. So check your statement. We use Concur for business travel and I have spent hours off the clock trying to get the addtional charges removed. Not an HIE issue but residual. I was also told that the TBID was for a drink someone charged to my room. That is not correct. Its a flat tax for tourism. Sad to say I canceled all our future reservations for this location. The other Holiday Inns we will continue to use. Not this WEST location. One time is frustrating but more than once seems to be a pattern. And no its not the Charge Card I used. They said two sepereate charges were submitted by the hotel. So please check your statements!
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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professorroyhinkley wrote a review Jul 2022
Blacksburg, Virginia494 contributions158 helpful votes
Very nice, clean hotel. Beds were comfy. HVAC seemed to work well, and water pressure was good. Breakfast was normal Holiday Inn Express: good and not too crowded. Everyone was friendly. Location is pretty good - walking distance to two great places for dinner. Our first night was in a 1 bedroom suite. The bedroom was a separate room, which was awesome. I would recommend some brighter bulbs in the lamps. The second stay was a normal room. LOTS of places to plug things in and charge! We also got a peek into a kid-friendly room with bunk beds: if we had small kids, I'd grab those right away!
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Date of stay: July 2022
Value
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from CJ Vaughn, Owner at Holiday Inn Express & Suites Billings West, an IHG Hotel
Responded 2 Aug 2022
Thank you for taking the time to give us your feedback. We are happy to hear you had excellent stays at our hotel. We hope you are able to enjoy one of our kid suites the next time you stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jennifer E wrote a review Jul 2022
36 contributions12 helpful votes
After driving 600 miles, I was beat and looking for a quiet room. The Billings staff were excellent. My room was enormous, beautiful and super quiet. Had a great night there. Would stay again when I am in the area. Check in was quick and professional.
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Date of stay: July 2022Trip type: Travelled solo
Room Tip: Would be my #1 choice in the area
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from CJ Vaughn, Owner at Holiday Inn Express & Suites Billings West, an IHG Hotel
Responded 2 Aug 2022
We are happy to hear you were able to relax and enjoy your stay. Thank you for giving us your feedback. We are happy to hear you will be coming back to see us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ffaith619 wrote a review Jul 2022
Columbus, Ohio87 contributions12 helpful votes
Nice Hotel! One member of the family loved the TV as they had channels that played 6 to 8 news channels at once. They were in heaven! The room was comfortable and bonus we got to use our IHG points for the room. Would definitely stay here again!
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Date of stay: July 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kitman wrote a review Jun 2022
Oxnard, California894 contributions200 helpful votes
Stayed here for a couple nights. I was pleasantly surprised at how nice this hotel was. Everything seemed very clean and modern. This place has an indoor pool and jacuzzi. I also saw an exercise room. Breakfast was included with my stay. Hot items changed daily. There wasn't a huge selection but it was adequate. My room (302) had two nice queen beds and a decent size flat screen TV with DirecTV to include HBO channels. I like using stairs, where available. My room was near the end of the hallway which meant right by the stairs. The bathroom was pretty nice too. But water didn't drain properly in the tub/shower. After a couple minutes, I was standing a couple inches deep in water. I didn't want to waste time waiting on maintenance and unscrewed the pop-up drain cap and remove a huge glob of hair! After which, it drained properly. There's no way the cleaning staff were addressing this. I assume they probably haven't been trained on how to unscrew the drain cap. According to the front desk, none of the rooms have a microwave. But there is one you can use in the breakfast dining area. The parking lot got fairly full both nights that I stayed. You may have to park in the back. But there are doors on all sides of the building that your room key will open for you. No objections to staying here again.
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from CJ Vaughn, Owner at Holiday Inn Express & Suites Billings West, an IHG Hotel
Responded 8 Jul 2022
Thank you for taking the time to write a review and give us a rating. We are happy to hear you had an overall pleasant stay, enjoying our amenities we offer. I would like to apologize about the slow drain in the shower. Please know that we will do some additional training to make sure we take care of this issue before it happens again. We are happy to hear you would stay with us again, and hope to see you the next time you are in Billings.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tristan R wrote a review Sept 2021
Idaho Falls, Idaho845 contributions117 helpful votes
+1
Really nice new hotel on West side of Billings away from the hustle. Surrounded by newer hotels of the same class. Easy to get to and from i-90 and downtown Billings. Right across the street from large gas station (easy walking across side-road). Hotel grounds are very well kept, parking lot was very well kept, hallways and stairs very clean and tidy. Room was very well made upon entry, all amenities and towels stocked. Stayed in a king suite with a separate living room area that was separated by a small kitchen area and large bathroom. WiFi was easy to connect and we were able to browse social media and play video fine. A little on the expensive side for myself but if you want a really nice place to stay in Billings away from the city this is it.
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Date of stay: September 2021
Value
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Traveler wrote a review Jul 2021
5 contributions3 helpful votes
Terrible WiFi and only 4g for ATT. Att phone service is one bar sometimes 2 bars. The owners can’t fix ATT but at least you could get some WiFi! WiFi that is so bad it disconnects is not WiF! It looks like you may get wifi full strength and it quickly drops to 2 of 5! Usually it completely disconnects! This is on management and franchise owners and you should rectify. Their are boosters you can get but really you should get some high speed WiFi! Secure WiFi would be nice too. As for breakfast, It is nice they have breakfast. Unfortunately they didn’t get their bread order in for toast. In the future if you are out of bread you could always make up extra biscuits, (not just biscuit sandwiches)? At 9:10 out of biscuit sandwich’s which is fine. They had eggs, sausage, cereal etc. the breakfast staff person was helpful. The night front desk person was friendly and helpful. The room itself, bedding and pillows were great!
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Billings West, an IHG Hotel
Responded 2 Aug 2021
Hi BornintheWest, Thank you for leaving a review of your hotel experience. I am happy to read you had a relaxing stay. Thank you for mentioning our bed amenities and helpful staff. We strive to exemplify a worry-free environment and efficient services. I am sorry for the challenges you encountered with the Internet service and breakfast encounter. I have shared your valuable insights with the managerial team as a resource to enhance hotel guest satisfaction. We appreciate your business and look forward to serving you in many ways. We can’t wait to offer you a more pleasant hotel encounter. Warmest regards, Zel N. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$343 - $413 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMontanaBillings
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HOLIDAY INN EXPRESS & SUITES BILLINGS WEST, AN IHG HOTEL - Reviews & Price Comparison (MT) - Tripadvisor

Frequently Asked Questions about Holiday Inn Express & Suites Billings West, an IHG Hotel
Which popular attractions are close to Holiday Inn Express & Suites Billings West, an IHG Hotel?
Nearby attractions include The Grand Escape Room (6.4 km), DanWalt Gardens (7.8 km), and ZooMontana (1.0 km).
What are some of the property amenities at Holiday Inn Express & Suites Billings West, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Billings West, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Billings West, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Billings West, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Billings West, an IHG Hotel?
Conveniently located restaurants include Bistro Enzo, Montana's Rib and Chop House, and Texas Roadhouse.
Are there opportunities to exercise at Holiday Inn Express & Suites Billings West, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Billings West, an IHG Hotel?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Holiday Inn Express & Suites Billings West, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express & Suites Billings West, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Holiday Inn Express & Suites Billings West, an IHG Hotel?
Many travellers enjoy visiting Moss Mansion (8.5 km), Pictograph Cave State Park (13.5 km), and Yellowstone Kelly Interpretative Site (10.9 km).