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Hampton Inn & Suites Billings West I-90

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Traveller (39)
Room & Suite (11)
Videos (1)

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About

#9 of 50 hotels in Billings
Location
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Service
Value
Daily Mandatory Charge includes: City Tourism Business Improvement District (TBID) Fee Whether you visit the Hampton Inn & Suites Billings West I-90 hotel for business or leisure, you'll enjoy our friendly staff and the thoughtful amenities designed to make you comfortable and productive. Welcome special amenities in your room such as free high-speed internet access and cable TV. Stay in touch with the office at your work desk or use the handy lap desk to read a book or work while you watch TV on your clean and fresh Hampton bed®. Select a suite for more space and enjoy the thoughtful extras of a refrigerator, microwave, sofa bed and whirlpool. Make the most important meal of the day a delicious one with Hampton's free hot breakfast, including waffles, oatmeal, and other morning favorites. If you're running late, pick up a free On the Run® Breakfast Bag, available Monday through Friday, for a quick and healthy meal to go.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Bar / lounge
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Vending machine
Children Activities (Kid / Family Friendly)
Highchairs available
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Gift shop
Non-smoking hotel
ATM on site
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Telephone
Coffee / tea maker
Cable / satellite TV
Bath / shower
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Family
Quiet
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee
680Reviews4Q+A69Room tips

Reviews
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Dave R wrote a review Mar 2024
Baton Rouge, Louisiana125 contributions69 helpful votes
Staff is very nice and efficient. Breakfast was fair for Hampton level. Some others have a bit more options. They did have the great waffle mix though. Rooms are comfortable. Bathrooms are clean and updated. Found some long hair on the side of my bed and on the chair though. I only mention this because I stayed at a Motel 6 the night before for less than half the price and it was spotless.
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Date of stay: March 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mary H wrote a review Sept 2023
Nashville, Illinois59 contributions4 helpful votes
Hotel's Favourite
The hotel was great, but we loved the little town of Jamestown even more! We found Buffalo Grille- wow!! The young man working Monday night was so friendly and he served us such great food! It's just a short 2 millle drive to the hotel. Hotel was clean!
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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KYLE C wrote a review Dec 2023
1 contribution
If I could give my last stay experience 10 negative stars, I would. I have been staying at this same hotel for many years now. Even though they are going through a renovation, I was loyal to this location. I parked in the parking lot next to one of their construction trailers as it was not designated no parking, and all of the regular parking was taken up by construction trailers. Much to my surprise I received a call to my room about 8:50 AM The next morning from someone that knows my vehicle stating the manager is having it towed. I immediately went downstairs and asked the tow truck company to drop my vehicle in which they replied the only way that vehicle is getting dropped is if I pay them $150 cash. The manager was down there and I asked her to have them drop my vehicle, and she started screaming at me stating that it was because my vehicle of where it was parked, was holding up their contractors from getting to work. She asked what she would like me to have her do and I said have them drop my truck. She then stated that since it was hooked up, it was between me and the tow company. I let her know that I would never ever stay at that location again, and I've never been treated with such disrespect in my life. By the way, the managers name was Jayne Bryant and oh boy, is she a piece of work. I reluctantly paid the tow truck driver $150 cash to drop my vehicle and as I left, the manager came back over to me and said that now that she's cooled down a little bit that she would call me later that afternoon and work out some kind of amicable solution. We're going on two weeks now and I've never heard a word from her. I have stayed at that location between 100 and 200 times over the years so have many of my associates. I am extremely loyal to the Hilton brand and will continue to stay at other Hilton locations, but never this one. I called Hilton directly and they were extremely helpful and agreed to send me out a check immediately for the reimbursement for the $150 and would investigate the situation. On what planet does a paying hotel customer have to worry about getting their vehicle towed when it's in a designated parking location? One thing I forgot to mention is when I got down and my vehicle was up on the lift, there were signs posted everywhere that said no parking. I told the manager that those signs were not up when I pulled in the previous evening. She said, well, they're up there now. When I pulled in initially, the employee that actually called my room the next morning, letting me know my vehicle is being towed was out there checking the lock on the construction trailer. I asked her why she didn't mention not to park there that evening, and she stated that she didn't think I was going to park there all night. I asked her what would indicate me pulling into a hotel parking lot in the evening that I was planning on going anywhere? She did not have an answer.
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Date of stay: November 2023
Value
Service
Trip type: Travelled solo
Room Tip: Jayne Bryant the hotel manager is an idiot
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jayne Bryant, General Manager at Hampton Inn & Suites Billings West I-90
Responded 29 Dec 2023
Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your input, and I would like to address your concerns about the towing incident involving your truck. Upon reviewing the details of the situation, it appears that your vehicle was parked between four storage containers, an area not designated for parking. Despite the parking lot being wide open, our team faced challenges in locating the owner of the vehicle. We made extensive efforts, dedicating two hours to reaching out to guests in-house and during breakfast, with no success. Given the circumstances and in the interest of maintaining a productive work environment, we regrettably had to engage a tow company as a last resort. The manager reached out to you but was unsuccessful in reaching you to discuss this matter. We understand the frustration this may have caused, and we sincerely apologize for any inconvenience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Melissa B wrote a review Aug 2023
3 contributions1 helpful vote
What an amazing staff! My parents and I were there to visit my brother at Advance Care Hospital. They were so accommodating and understanding to our situation. We will definitely stay here again. Breakfast was excellent. Pool and whirlpool was so nice and relaxing. Highly recommend!!!
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Walking distance to Advanced Care Hospital and gas station.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Jayne Bryant, General Manager at Hampton Inn & Suites Billings West I-90
Responded 13 Sept 2023
We loved having you stay with us. We know it can be difficult to have a family member healing and strive to make sure the last thing you need to worry about is your home away from home. We hope to see you next time you are back in town, hopefully, for some rest and relaxation sprinkled with some fun.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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WorldTraxx wrote a review Jul 2023
Florida171 contributions133 helpful votes
There are three hotels under the Hilton umbrella in Billing. Unfortunately, we selected this one. This hotel charged our credit card for alleged damage to its property, but did not provide any proof (e.g. a picture of damage) nor explain how the amount of charge was calculated. This was disguised as a miscellaneous charge from the hotel. I never encountered any unsubstantiated charge like this during stays at hundreds of hotels worldwide. Hope hotel management will treat future guests properly.
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Date of stay: July 2023
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jayne Bryant, General Manager at Hampton Inn & Suites Billings West I-90
Responded 4 Aug 2023
At our hotel, we treat damage charges with the utmost seriousness, and we have established strict procedures to thoroughly assess any such situations. While we prefer not to charge our guests, there are instances where we must recoup costs for damages incurred. Our goal is always to ensure fairness and transparency in handling such matters.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Eric N wrote a review Jul 2023
Florence, Montana12 contributions3 helpful votes
The day we were supposed to arrive at the hotel we checked in with the the hiltons honor app choosing the room and arrival time. We were very tight on our time from the time we checked in to the time we needed to be to a softball game. When we arrived our room was not ready and they asked if they could put us in another room and I said yes but not next to the elevator. When they gave us the other room lo and behold it was next to the elevator. We declined the room and had to leave to the softball game. Handling the check in situation later in the evening. Also the hotel is not up to the standard Hilton quality. Apparently there was some flooding that occurred several weeks prior and the hall ways around the elevators are under construction. None of this was relayed to us prior to arrival. So anyone traveling to this hotel take this into consideration before booking as this hotel is not up to the standard looks, cleanliness and service you normally get at a Hilton brand hotel. I would choose and try another Hilton brand hotel in the area if you like this brand of hotels. I talked to the manager and she suggested I call or email along side checking in with the mobile app next time to resolve the checking in problem. Also I was asked how the construction effected my stay aside from ascetics. I guess they have a point if I was staying at a lesser quality hotel brand and didn’t care what it looked like or what was going on where I stayed. So that’s one of the reasons of writing this review is to make others aware. I wish I took a picture so I could post it. The customer service is what really shows in my rating. When I brought this to the manager it felt like all I got was I should have done this or making it like it wasn’t a big deal. So do yourself a favor and chose a different Hilton brand hotel.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Jayne Bryant, General Manager at Hampton Inn & Suites Billings West I-90
Responded 11 Jul 2023
Thank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay. We take your comments seriously and will use them to improve our services and communication with guests. We appreciate your perspective and hope to have the opportunity to provide you with a more satisfactory experience in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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birdiephd wrote a review Jul 2023
Park City, Utah230 contributions51 helpful votes
After a lot of travel and staying in small town motels, I was very happy to check in here knowing the quality that comes with staying at a Hampton. This did not disappoint. We had difficulty checking in due to the website being down and having to book through a third vendor party who messed up the reservation. However, Cole at the front desk was amazing and got everything sorted out for us. I got a king suite on the first floor and it was what I expected. Clean, big and bright. My only complaint is that you could hear the noisy traffic on the road outside my window. Other than that, it was just as expected with no complaints.
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Date of stay: June 2023
Rooms
Cleanliness
Service
Room Tip: Stay away from the road.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jayne Bryant, General Manager at Hampton Inn & Suites Billings West I-90
Responded 10 Jul 2023
Thank you for choosing to stay with us and for your kind words. We apologize for the difficulties you faced during check-in, but we're glad that Cole at the front desk was able to assist you and resolve the issues. We appreciate your feedback regarding the traffic noise and will take it into consideration. We're glad that overall, your stay was as expected with no further complaints. We hope to have the opportunity to welcome you back in the future for another enjoyable stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sheepdog1125 wrote a review Jun 2023
Spokane, Washington207 contributions61 helpful votes
This was the first stop in a five day trip. We have stayed at this Hampton in the past. The room was nice and clean and everything worked just fine in the room. The room was very quiet all night. Breakfast was standard fare and excellent. My only complaint was that the mattress had a plastic top wrap that was sewn in with a sheet over the top. All night it made a crunching noise whenever I moved. Neither one of us slept very well. Otherwise it was a fine stay.
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Donna S wrote a review Dec 2022
Powell, Wyoming41 contributions14 helpful votes
We always feel welcomed here and the breakfast is the best around. The staff is so great. We live in Wyoming but our doctors are in Billings. Each time they accommodate us by giving us the medical rate which is very helpful.
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Review collected in partnership with Hampton
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jenn L wrote a review Dec 2022
2 contributions1 helpful vote
We used to really enjoy staying at Hampton inns. This one was fairly new I think, but there was pink mold around the shower stall. We were never offered fresh towels, even though we stayed two nights. The breakfast was inedible. It just felt a little run down. Lastly, I don’t know how many emails I got asking me to join Hilton honors. It was so annoying.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$312 - $390 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hampton inn & suites billings west i-90 hotel billings, hampton inn and suites billings west i-90
LOCATION
United StatesMontanaBillings
NUMBER OF ROOMS
101
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HAMPTON INN & SUITES BILLINGS WEST I-90 - Hotel Reviews & Price Comparison (MT) - Tripadvisor

Frequently Asked Questions about Hampton Inn & Suites Billings West I-90
Which popular attractions are close to Hampton Inn & Suites Billings West I-90?
Nearby attractions include The Grand Escape Room (6.5 km), DanWalt Gardens (7.9 km), and ZooMontana (0.8 km).
What are some of the property amenities at Hampton Inn & Suites Billings West I-90?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Hampton Inn & Suites Billings West I-90?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Hampton Inn & Suites Billings West I-90?
Guests can enjoy free breakfast, a lounge, and complimentary tea during their stay.
Is parking available at Hampton Inn & Suites Billings West I-90?
Yes, free parking is available to guests.
What are some restaurants close to Hampton Inn & Suites Billings West I-90?
Conveniently located restaurants include Bistro Enzo, Montana's Rib and Chop House, and Texas Roadhouse.
Are there opportunities to exercise at Hampton Inn & Suites Billings West I-90?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Hampton Inn & Suites Billings West I-90?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hampton Inn & Suites Billings West I-90?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hampton Inn & Suites Billings West I-90 offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Hampton Inn & Suites Billings West I-90?
Many travellers enjoy visiting Moss Mansion (8.6 km), Pictograph Cave State Park (13.7 km), and Yellowstone Kelly Interpretative Site (11.0 km).