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4.0
#53 of 149 hotels in Saint Louis
Location
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Value
The Gateway to the West is within your reach when you stay at the Residence Inn by Marriott St. Louis Downtown. Our all-suite hotel is conveniently located a short distance to the Gateway Arch, The Wheel and Aquarium at St. Louis Union Station, Enterprise Center and iconic Busch Stadium. Our St. Louis hotel offers a choice of studio, one or two bedroom suites, with amazing city views and newly renovated decor. As one of the only extended stay hotels in the downtown area, our pet-friendly hotel offers a stylish retreat at a substantial value; free wireless Internet access, complimentary daily hot breakfast buffet, evening hotel bar, out door patio and more. All of our beautiful suites come equipped with full kitchens, refrigerators, cook tops, separate living and dining areas, and ample space to relax or entertain. Whether staying for business or leisure, discover the distinctive style of the Residence Inn, a downtown St. Louis hotel.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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We came here for Supercross 2020 and had a great stay. They offered a free shuttle up to 3 miles (stops at 10:15 pm) and we were able to use that which was a money saver. Our driver really knew his way around and even picked a large group of us up after the race, which ended up later than the stop time. We were able to check in 2 hours early, our room was spacious and clean. We had a small kitchen, 2 beds, and a pull out sofa. The continental breakfast had items for all ages, all likes. It was well stocked even close to closing. Animal friendly, but kept clean and close proximity, would definitely stay here again.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from stlwp1, General Manager at Residence Inn St. Louis Downtown
Responded 14 Jan 2020
Dear BHodge6, Thank you for the great review!. Please keep us in mind when Supercross returns to the St. Louis area. Sincerely, Greg Kreith General Manager
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Reasonable price for its close proximity to attractions downtown. We initially booked a single room suite with the intention of letting the kids share the sofa bed but…the sofa bed is tiny. My 10 year old *might* have been comfortable but there was no way my kids could have shared it.
The front desk was very accommodating and moved us to a 2 bedroom suite as soon as we mentioned it. Although not a perfect room (some things could have been a little cleaner, the dishwasher had standing water in it when we arrived and one bedroom had a little awkward setup), it was overall very comfortable and we would stay there again if in town
Major kudos to all of the staff! We didn’t run into one person that was anything less than lovely. The continental breakfast was amazing. Special shout-out to the staff running the kitchen were very friendly and willing to help you find anything.
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Date of stay: July 2024Trip type: Travelled with family
Room Tip:Parking isn’t free but is taken out of the daily deposit.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from William Carey, General Manager at Residence Inn St. Louis Downtown
Responded 1 Aug 2024
Hello Saralouwho87, Thank you for your detailed feedback. We're glad to hear that you found our location convenient and our pricing reasonable. It's great to know that our front desk team was able to promptly accommodate your needs by moving you to a 2-bedroom suite. We apologize for the cleanliness issues and the awkward room setup you encountered, and we will address these concerns to improve our guest experience. We truly appreciate your kind words about our staff and the continental breakfast. It's wonderful to hear that everyone you encountered was friendly and helpful. We will pass on your special shout-out to our kitchen staff, who will be thrilled to know their efforts were recognized. We look forward to welcoming you and your family back on your next visit to St. Louis.
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This is a great location, they are saying it needs a remodel and is scheduled. It needs it. Seems a little neglected compared to last year. Breakfast still outstanding. Two staff working there are fantastic. Check in went great. Kitchen supplies were basically nonexistent in our room, we requested three times over 2 days, none ever brought to us. Place is clean.
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Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from William Carey, General Manager at Residence Inn St. Louis Downtown
Responded 1 Aug 2024
Hello Greg B, Thank you for taking the time to share your feedback. We're glad you enjoyed the location, the outstanding breakfast, and the friendly staff. I apologize for the issues you encountered with the kitchen supplies and the overall condition of the hotel. We are indeed scheduled for a remodel to address these concerns and improve our facilities. Your comments are valuable to us, and we appreciate your understanding. We hope to provide you with an even better experience on your next visit.
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The only thing that was nice about the hotel was the distance to downtown and the friendliness of the front desk staff. First, after we checked in, I went to the 4th floor where our room was and it smelled of hot garbage as the doors opened. There were bags of garbage on the table in the hallway down the hall as we walked to our room was the same. It smelled terrible- the garbage had sat for a while, and humid. In the kitchen area, there was water staining on the 'wood' floor, like something had leaked and had not been cleaned up. Later as I opened the cabinet beneath the sink to grab a sponge that was still wrapped in the plastic package, I opened it up and there was mold spots on the sponge. Reflection of the cleanliness and housekeeping team. I went to check out the bathroom in our room, and there was paint hanging down from the ceiling. This is likely from the humidity of the bathroom since there is not a fan. I also requested a pack and play a couple weeks ahead of time and requested it to be dropped off to the room ahead of time. Had to call the front desk and they brought it up about 20-30 minutes later, without any extra blankets, or pillows. We went down to get them ourselves. I brought my own disinfectant and sprayed high touch surfaces. Lastly, the grab and go breakfast was completely disappointing. Only a few options to grab and go- no fruits, prepackaged muffins that also tasted awful, yogurts, coffee and bottled juice
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Date of stay: April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joshua Schreib, General Manager at Residence Inn St. Louis Downtown
Responded 9 Jun 2021
Greetings Lauren, We appreciate you sharing your impressions regarding your recent stay. As the new General manager of the property, I am disappointed we missed the mark during your recent visit. Please know we are working diligently to enhance our product and services. We would love to welcome you back the next time you are in St. Louis. I am confident that we can change your impression and provide you with the experience you deserve. Joshua Schreib General Manager
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This is the worst Residence Inn I’ve ever stayed at. The price is outrageous priced for the value. 1. checking in was a bad experience. The lobby were filled with unhappy people. There were 4 staff behind the desk, most appeared to do nothing. I’m platinum elite and I ‘ve chatted ahead of time requesting that my friends and I be assigned connecting rooms or at least be close to one another. Wasted effort because they had no acknowledgement of our request and took a long time to get us to be across from each other. 2. the room was in dilapidated shape. The chair was tattered on both sides with foam exposed. The carpet had many visible poop stains near the sink. The shower has fallen shampoo/conditioner bottles that once were on the wall. The ceiling above the bathtub is peeling. I took pictures of all this. 3. They did have a nice evening “happy hour” where burgers and brats were served on Tues night and Sub sandwiches on Wed night. All was good except there was a “beer” Natzi who insisted on serving the beer and she was very stingy with what you can get. We gave up and forgo the “free beer”. It just wasn’t worth it dealing with the beer natzi Bottom line? This place needs a total overhaul. The price they charge is way overpriced for the value you get. Also, the claim that their location downtown st Luis is a total stretch. We will not be back!!
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Date of stay: July 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mark Diaz, General Manager at Residence Inn St. Louis Downtown
Responded 14 Aug 2023
Thank you for taking the time to let me know about the problems you encountered. Please accept my apologies. We continue to work to improve our products and services and your valuable product helps us to eliminate any issues. I have shared your comments with the appropriate leadership team for corrective action to prevent future occurrences. I would like to thank you for letting me know where improvement is needed. Best Regards
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The first lady at the desk was very nice she was the older one at the front desk and was was very accommodating. The younger one is ruder then #$%%. Completely unwelcoming. Left me at a bar for 45 minutes out in the cold waiting for the shuttle driver. When I called the shuttle driver hadn't left because she didn't tell him. ST Louis Louis downtown is not a place to be on a corner at night. The room is dirty for what you would think a Marriott should be. I didn't even have a toilet paper roll holder rod, must be too expensive to replace.... The shower leaks water down the wall behind the pipe as well. The toilet seat has stains. There's dirt in the corners of the floor as if vacuuming is a inconvenience to them.
The bartender was nice and the shuttle driver were nice. So in guess that's a plus...
Long story short. Last time I visit St Louis, last time I stay at a residence inn.
Fyi I stay at about 200 nights at a Marriott a year so at least take that for what it is.
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from stlwp1, General Manager at Residence Inn St. Louis Downtown
Responded 14 Jan 2020
Dear 27sswtl, Thank you for choosing to stay at the Residence Inn St. Louis Downtown and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent check in delays from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to St. Louis. Sincerely, Greg Kreith General Manager
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This was by far the worse Residence Inn I have ever stayed at. The front desk clerk was nice and friendly, this is the only good thing about the hotel. The entire hotel smelled very bad. Our room was very dirty with stains on the couch, dirty tub, broken screen, bird poop on the outside table, dirty bathroom and a clogged bath tub. The blanket in our room for the sofa couch smelled like pee. I asked the manager to smell it and he said it didn't smell and that's how all the blankets smell however when he gave me a different one you could clearly smell the difference. I didn't get credit for my hotel stay even though I booked it directly through Marriott. They also said gold members pretty much do not matter at their hotel. This hotel was so bad that I was scheduled to stay two nights and I only stayed the one night because there were no other hotels available. I was so determined to not stay another night at this hotel that I paid almost double to make sure I had a different hotel the next day. The maintenance guy who came to fix the tub was nice as well. However the manager definitely should be replaced at this hotel.
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Date of stay: July 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Please do not be fooled by the central location to downtown. This is not a good place to stay.
While our room was great and the breakfast provided was delicious, this hotel is not safe at all.
Our car, along with at least 4 others was broken into. The windows were busted out on each vehicle. Turns out the gate was broken, which allowed them to get in. After talking with employees, we learned that this was the third break in within the last couple of weeks. Management knew this was happening and did not care about the safety of their guests. So what the gate is broken and you are waiting in a part to come in. Hire security in the meantime! Thankfully no guests were hurt but our vehicle along with several others were damaged.
While the window experience was horrible, we did have a very nice employee help us clean the glass out of our car and went out of his way to find us duct tape and cardboard after another victim used it all.
We are Marriott titanium members and have stayed at hotels all across the world. Nothing like this has ever happened and we have never felt so unsafe. This hotel is NOT safe and does not care about the safety of their guests.
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Date of stay: January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
All of our burgers were juicy and full of flavor We have a big family and we got pull pretty fast and fries were really good to. My burger was really spicy and really goo. This is the burger I expect at a fancy restaurant
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Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joshua Schreib, General Manager at Residence Inn St. Louis Downtown
Responded 9 Jun 2021
Greetings Breepandapink, We are thrilled you enjoyed our room service through Bailey's Range! They have great food and service - a partnership in which we are proud. Please come see us again the next time you are in St. Louis! Joshua Schreib General Manager
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My wife and are both Titanium for Life with Marriott's and we have stayed at a lot of their hotels on various continents. We had a problem with the way we reserved our room, and when we presented the from desk associate with our dilemma, that associate Karniesha, went way above the call of duty to take care of us and help us. No questions asked and it was done with excellent hospitality and would highly recommend this property to anyone needing a room in downtown St. Louis.
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Date of stay: December 2023
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from William Carey, General Manager at Residence Inn St. Louis Downtown
Responded 26 Feb 2024
Dear Ken R, Thank you so much for sharing your experience with us! We're thrilled to hear that Karniesha provided exceptional service and went above and beyond to ensure you had a comfortable stay. Delivering excellent hospitality is at the core of what we do, and we're delighted that she exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back to our property in downtown St. Louis in the future! If there's anything else we can assist you with, please don't hesitate to let us know.
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I think it can be either way. I’m a gold elite Marriott rewards so you would think that might get comped. It has some but have also paid $10 I think. But, I’m done staying there, at least for now. Too many problems that go on and on. Have liked this property for years. But, too many negatives for now. And don’t like paying for paying above the price of room.
Haddon Township, New Jersey155 contributions66 helpful votes
There is a new manager. He had just started. I plan on addressing the issue with Marriott Corporate next week. The price to stay was too steep for the issues the propriety has right now.
There are more places to choose from in the Saint Louis area.
PRICE RANGE
$227 - $287 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
residence inn st. louis downtown hotel saint louis, residence inn saint louis, saint louis residence inn
LOCATION
United StatesMissouriSaint LouisGrand Center / Midtown
NUMBER OF ROOMS
188
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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