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Hyatt Regency St. Louis at The Arch
315 Chestnut Street, Saint Louis, MO 63102-1813
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Avg. $334 /night, 9/12 - 9/13
$586
per night
$445
per night
$303
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4.0
#53 of 149 hotels in Saint LouisLocation
Cleanliness
Service
Value
Experience a place designed around the power of connection, where guests can convene, consider and collaborate. We prepare you to make the most of every gathering from before you arrive to the next time we welcome you back. From a place where there's space to think and space to get away to relax with swift check-in, food that feeds the mind and body, plentiful inspiring spaces for conversation to a 24-hour StayFit fitness center for re-energizing. Hyatt Regency St. Louis at The Arch is located next to the famous and newly transfomed Gateway Arch grounds and steps away from Busch Stadium and Ballpark Village. Convenient to all major highways and the airport, you're just a drive away! Enjoy four dining outlets, including the world-famous Ruth's Chris Steak House. Prefer a more casual dining experience? Enjoy a daily breakfast buffet, lunch or dinner at Red Kitchen & Bar. Want to catch a game and try some local craft beers and BBQ? Stop in to our Brewhouse Sports Bar. If you're on the run, pick up a latte and freshly-made pastry at our on-site Starbucks. Discover memorable local area attractions during your stay including cheering on our St. Louis Cardinals and Blues sports teams, learning about the blues music scene at the brand new National Blues Museum, browsing organic produce at the Soulard Farmers Market, exploring City Museum, and touring the Anheuser Busch Brewery. Return to your stylishly modern guestroom which includes amenities such as 37" flat screen TV's with On Demand, Hyatt Grand bed's, iHome stereos, free WiFi and high-speed Internet access, in-room safes and refrigerators. Welcome to Hyatt Regency. It's good not to be home.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Paid private parking on-site
Wifi
Coffee shop
Restaurant
Complimentary Instant Coffee
Vending machine
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Electric blanket
Bath / shower
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
iPod docking station
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Park View
City View
Languages Spoken
English
Location
315 Chestnut Street, Saint Louis, MO 63102-1813
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 85 out of 100
85
Lambert-St. Louis Intl Airport
20.9 km•
See all flights
Scott Air Force Base
29.8 km•
See all flights
Car Hire
47 Restaurants
within 0.5 kilometers
26 Attractions
within 0.5 kilometers
Reviews
4.0
7,266 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Hyatt Regency St. Louis at The Arch, while celebrated for its stunning views and proximity to local attractions, suffers from mixed reviews regarding its amenities and services. Guests have called out issues such as overpriced parking and inconsistent room service, alongside concerns about room cleanliness and upkeep.
Although the atmosphere exudes a certain grandeur, the presence of dated elements and construction can detract from the experience. Additionally, noise levels often disrupt guest comfort, and service quality appears to vary, leaving some travelers with a less than satisfactory impression.
Location
Convenient
Atmosphere
Tired
Rooms
Neglected
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Inconsistent
Amenities
Underwhelming
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7,266Reviews47Q+A100Room tips
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Detailed Reviews
Hotel's Favourite
Service was outstanding! We will definitely return. We stayed at the Hyatt Regency Arch for 4 nights. The Arch is viewable from the hotel. Food, bar, staff were all excellent. Brewery and breakfast cafes wonderful.
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Hyatt Regency St. Louis at The Arch
Responded 5 Jan 2024
Dear Pamela, Thank you for the excellent review of your stay at Hyatt Regency St. Louis at The Arch. We appreciate you mentioning the amazing view of the Arch and our thoughtful associates left a lasting impression. We are so pleased you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience! Warm regards, Chris Collins General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for a night's getaway for my wife and I as the city was closing down for coronavirus so (understandably) food and beverage options were all closed. Front desk was understaffed so check-in took a while. The room was fine, nothing special, and limited power options, esp at the desk. Also had challenges with the tv chromecast, which seemed to time out every 5-10 minutes so constantly had to re-select and restart whatever we were watching.
However, the real issue here was housekeeping. I had a 2pm checkout due to my elite status. The room did not have a "do not disturb" sign anywhere to hang on the door, but housekeeping started banging on my door at 7:30am. I told her that we had an extended checkout and wouldn't be ready before then. At 10:30, another housekeeper banged on the door and insisted we had to be out of the room by 11am, which was checkout time. When I told her I was an elite member and had a 2pn checkout, she was hostile and rude and told me I needed to call the front desk and pay for the additional time. I called the front desk to complain, they apologized and said they would make sure I wasn't disturbed further. 5 minutes later, another housekeeper bangs on the door and when I didn't open the door in 15 seconds, just opened it himself and walked in and asked when we were leaving. I called back down to the front desk, and the clerk offered to have the housekeeping manager call me to apologize. I told her I didn't want anyone calling, I just wanted not to be disturbed for the rest of my stay. 2 minutes after hanging up with her, I got a call from said housekeeping manager apologizing.
Keep in mind, this was a week when people were canceling hotel reservations left and right, so there must have been 100 vacant rooms in the hotel at this point, and you would have thought this was the only available room given the urgency that housekeeping felt to clean this particular room right at this point in time.
However, the real issue here was housekeeping. I had a 2pm checkout due to my elite status. The room did not have a "do not disturb" sign anywhere to hang on the door, but housekeeping started banging on my door at 7:30am. I told her that we had an extended checkout and wouldn't be ready before then. At 10:30, another housekeeper banged on the door and insisted we had to be out of the room by 11am, which was checkout time. When I told her I was an elite member and had a 2pn checkout, she was hostile and rude and told me I needed to call the front desk and pay for the additional time. I called the front desk to complain, they apologized and said they would make sure I wasn't disturbed further. 5 minutes later, another housekeeper bangs on the door and when I didn't open the door in 15 seconds, just opened it himself and walked in and asked when we were leaving. I called back down to the front desk, and the clerk offered to have the housekeeping manager call me to apologize. I told her I didn't want anyone calling, I just wanted not to be disturbed for the rest of my stay. 2 minutes after hanging up with her, I got a call from said housekeeping manager apologizing.
Keep in mind, this was a week when people were canceling hotel reservations left and right, so there must have been 100 vacant rooms in the hotel at this point, and you would have thought this was the only available room given the urgency that housekeeping felt to clean this particular room right at this point in time.
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Date of stay: March 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Randy Thompson, General Manager at Hyatt Regency St. Louis at The Arch
Responded 18 Jun 2020
Dear timm121, thank you for sharing your experience. My apologies for the intrusions.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
I stayed at this hotel for 3 nights and the stay was enjoyable. The staff were all friendly and welcoming and provided great customer service. The hotel is conveniently located near the brewery, baseball field, and the Arch. The hotel has restaurants and a Starbucks. Parking is $30 per day if you self-park. The room is quiet and stocked with great amenities such as a safe, coffee maker, fridge, soap, and satellite channels. During the pandemic, there isn’t daily room cleaning, but this was communicated at check-in and it’s understandable given the current pandemic. I would recommend this hotel! Thanks for a great stay!
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Date of stay: July 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Randy Thompson, General Manager at Hyatt Regency St. Louis at The Arch
Responded 31 Jul 2020
You are welcome, thank you for a great review!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked a two night stay. We did on line check in for the "pay and park package" and we paid another $25 a night for an "upgrade". We arrive at hotel and are told to park the car we had to go check in at the front desk (inconvenient) sorry!. The hallways smelt like marijuana. I prefer not to stay at smoke filled hotels. The room: knobs broken, remote not working, stains on flooors/sheets and for some reason the clean bathroom had a dank FEET smell. Not bleach or flower scent. Rotten feet. I've lived in a city on the 8th floor. I get noise, but these windows sounded like they were open all night long. Worst first night ever. We decided to just cut our losses and leave the next morning. We were all exhausted from no sleep. We got dressed saw the sights and had a change of mind. Asked the front desk to change our room. They were very accommodating and we received a full on Arch view on a higher floor. We felt relived it was an amazing room. Same feet smell. Same smoke in hallways. Same stains on sheets. Same car noises in my room. I'm amazed this is a Hyatt. It is the best location across from the Arch and parks. Beautiful. Due to covid it was a challenge getting food, any food unless you paid $50 and over. Sometimes you don't want to eat $50 dollars worth of food Personally I value my sleep and cleanliness so I'd have to say good luck finding a room that's quiet and clean. If ever I go back it won't be to this hotel.
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Randy Thompson, General Manager at Hyatt Regency St. Louis at The Arch
Responded 15 Apr 2021
Thank you for the detailed review. We will work hard to ensure we address your concerns. Our hotel is non-smoking and we try to address those that violate individually I am sorry their lack of respect for the policy intruded upon your comfort.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel needs to follow through with multiple updates, especially from a service standpoint. Our room would not stay warm on a very cold January evenings. The windows need to be resealed. The beds need more cover than a thin sheet and almost non-existent comforter. Housekeeping needs to be a little more helpful, and the bar service should be present. The breakfast price does not match up with the quality.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HyattStlGM, General Manager at Hyatt Regency St. Louis at The Arch
Responded 30 Jan 2020
We value your feedback and will look into these issues.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was in a perfect location I was able to walk around I am in love with the staff. Room service was very quick. The staff took care of all my needs. Location is perfect right on the arch. Location close to restaurants Uber was less than 10 dollars and close to the aiport
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Randy Thompson, General Manager at Hyatt Regency St. Louis at The Arch
Responded 17 Mar 2020
We are very happy to hear of your great experience with our staff as well as your experience staying with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing Arch view room. However room was not cleaned 3 of the 8 days. 1st one was our fault for leaving Privacy card on door, but not the other 2. Heater kept malfunctioning... Had it serviced 3 times but each time only lasted a day or less. Was freezing when heater not working. Room service was pricey and the grilled cheese was cold and inedible (blue cheese??). This was taken off our bill at checkout.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HyattStlGM, General Manager at Hyatt Regency St. Louis at The Arch
Responded 30 Jan 2020
We appreciate your feedback about your stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived to the hotel late in the evening (8:30pm) and there was a standstill line for parking. After 30 minutes in the parking line, I called the front desk from my cell phone only to find out that the parking would cost us $40.00 per night. We ended up bypassing the parking ramp line and found some on street parking while we assessed the situation. The desk attendant told us that the rules for on-street parking in downtown St. Louis were weird and inconsistent and that there was a ramp about 1 block away that the valet parking attendants used anyway for $20 a night. We quickly scooted our kids up to the room, while my husband left to park the car.
The view (we booked an arch view room) was spectacular at night, but the room was dirty. The floor didn't appear to have been vacuumed, as there was a pile of crumbs that I quickly scooped up before putting the kids to bed.
In the morning I took a shower and on the shower wall was a crusted booger splatter. How did I know it was a booger splatter and not dried shampoo? It was a dried booger with a scab & blood streak through the dried mucus. It was disgusting.
We were lucky enough to inquire before hand if there was a light breakfast included for the $230+ per night (there was not) so we packed the kids breakfast entrees to eat in the morning. We packed up and left the room by 8:30am to walk over to The Arch. When we exited the hotel there were drink straws, orange slices and puke on the sidewalk outside the front doors between the front doors and the parking ramp entrance. For the price and prestige that was advertised by this hotel, I had much higher expectations for the property. It was a total letdown.
The view (we booked an arch view room) was spectacular at night, but the room was dirty. The floor didn't appear to have been vacuumed, as there was a pile of crumbs that I quickly scooped up before putting the kids to bed.
In the morning I took a shower and on the shower wall was a crusted booger splatter. How did I know it was a booger splatter and not dried shampoo? It was a dried booger with a scab & blood streak through the dried mucus. It was disgusting.
We were lucky enough to inquire before hand if there was a light breakfast included for the $230+ per night (there was not) so we packed the kids breakfast entrees to eat in the morning. We packed up and left the room by 8:30am to walk over to The Arch. When we exited the hotel there were drink straws, orange slices and puke on the sidewalk outside the front doors between the front doors and the parking ramp entrance. For the price and prestige that was advertised by this hotel, I had much higher expectations for the property. It was a total letdown.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HyattStlGM, General Manager at Hyatt Regency St. Louis at The Arch
Responded 18 Feb 2020
Thank you for providing your feedback. We apologize for the issues with your stay and the feedback will be passed on to resolve the issues in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We did not feel cared for while we were there. The evening front desk staff seemed as if they couldn't be bothered with basic customer service needs. The only good thing about our visit was the view from the overpriced room and the valet guys who were prompt and polite. The room we stayed in had an older odor, the couch had a piece of food crumb on it, the bathroom floor was sticky, there was hair in the shower when we arrived, there was some kind of splatter on the door jam and when my husband went to lift the toilet seat there were all kinds of brown splatter under the seat which we have photos of. We told someone at the front desk the next morning who said she would document it and send it to the housekeeping supervisor as well as credit our valet parking and we still haven't seen a credit for that.It's a very good thing that we travel with cleaning supplies. This is certainly not what you expect from a hyatt or 4 star hotel and it certainly isn't want you expect when you pay for one of the more expensive rooms. We were going to stay at another hyatt property once we get to Dallas but have cancelled our reservations and instead booked somewhere else. We were extremely disappointed with this location. This was probably among the worst experiences we have had traveling. We will not book at a hyatt property again.
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Randy Thompson, General Manager at Hyatt Regency St. Louis at The Arch
Responded 25 Oct 2021
Thank you for the feedback. I am terribly sorry for the conditions your describe. I will pass along your appreciation to the parking team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I try to leave the covid protocols out of my reviews because I feel the hotels hands are tied as most are just following locals rules set by the county/state. We have stayed here several times, every experience has been well above expectations. They atleast have a couple breakfast options (the breakfast precovid was awesome and worth the price! ) post covid breakfast options were NOT over priced and very tasty. This hotel is about a 20 minute walk to anything you want to do, parking sells out fast but the front desk turned us onto another option a block away that's only $20 per day. The staff at this hotel seems to care more than most hotels we have stayed at downtown, rooms have always been really clean to. Rooms must be very well insulated because we have never heard anyone else.
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Randy Thompson, General Manager at Hyatt Regency St. Louis at The Arch
Responded 8 Nov 2021
Thank you for a thoughtful and kind review. Hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Call the hotel in advance for your request, their staff is very helpful with your needs. Originally we had a reg dbl room n upon arrival I had asked to upgrade to a room w the arch view but needed a room w two beds n the front desk was very helpful and got us a partial arch view room w two beds (we have 3 adults) and the size of the room is like a junior suite size with a reg bathroom + a dressing area w another bathroom sink n counter, it made our stay so much more comfortable and the rate difference wasn’t that much either.
No, no public areas within the hotel. If you step outside and walk a few steps to your left, you should be able to see it. Or just cross the Edy quiet street and you’ll be in the park where the arch is located.
No pool at all if I remember correctly
Call the hotel and ask them.
…
"Self Parking was full and only Valet Parking was available. Way too costly. Just park in one of the many garages around the hotel for less. "Read full review
"Don't prepay for a room. If you have to cancel, even for a very good reason, they won't refund you anything. "Read full review
"Great location for things to do in downtown St. Louis. Bush stadium and ballpark village is very close!"Read full review
…
PRICE RANGE
$266 - $458 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency st. louis at the arch hotel saint louis, adams mark hotel st louis missouri, hyatt regency saint louis, hyatt saint louis
LOCATION
United StatesMissouriSaint LouisDowntown
NUMBER OF ROOMS
910
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Hyatt Regency St. Louis at The Arch
Which popular attractions are close to Hyatt Regency St. Louis at The Arch?
Nearby attractions include The Gateway Arch (0.3 km), Top Notch Axe Throwing St. Louis (0.4 km), and Mastermind Room Escape - St. Louis (0.4 km).
What are some of the property amenities at Hyatt Regency St. Louis at The Arch?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hyatt Regency St. Louis at The Arch?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hyatt Regency St. Louis at The Arch?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Hyatt Regency St. Louis at The Arch?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Hyatt Regency St. Louis at The Arch?
Conveniently located restaurants include Carmine's Steak House, Three Sixty, and Chili Mac's Diner.
Are there opportunities to exercise at Hyatt Regency St. Louis at The Arch?
Yes, guests have access to a fitness centre during their stay.
Is Hyatt Regency St. Louis at The Arch located near the city centre?
Yes, it is 1.0 km away from the centre of Saint Louis.
Are any cleaning services offered at Hyatt Regency St. Louis at The Arch?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hyatt Regency St. Louis at The Arch?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hyatt Regency St. Louis at The Arch offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.