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South Pacific Resort Hotel
110 Taylors Rd, Burnt Pine, Norfolk Island 2899 Australia
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About
#3 of 3 hotels in Burnt Pine
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Nestled within 5 hectares of stunningly landscaped gardens, the South Pacific Resort Hotel stands as the largest and most prominent positioned hotel on Norfolk Island. With a leisurely stroll to the vibrant shopping hub of Burnt Pine and a mere drive to the historic Kingston, captivating Emily Bay, and the golf course, The South Pacific Resort Hotel offers an unapparelled haven to unwind and indulge in pure relaxation during your Norfolk Island getaway.
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Property amenities
Free parking
Paid wifi
Pool
Free breakfast
Game room
Billiards
Shuttle bus service
Business Centre with Internet Access
Hot bath
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Board games / puzzles
Car hire
Conference facilities
Banquet room
Meeting rooms
Non-smoking hotel
Outdoor furniture
Self-serve laundry
Room features
Blackout curtains
Housekeeping
Private balcony
Room service
Seating area
Refrigerator
Flatscreen TV
Bath / shower
Telephone
Iron
Private bathrooms
Electric kettle
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Modern
Location
110 Taylors Rd, Burnt Pine, Norfolk Island 2899 Australia
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 74 out of 100
74
Norfolk Island Airport
1.6 km•
See all flights
Car Hire
17 Restaurants
within 0.5 kilometers
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
Having been to Norfolk a few times we know what to expect in terms of the standard of accommodation in most places. It tends to be clean but a little on the rustic side.
This hotel is no different. The place is stuck in a time warp but I also know how difficult it would be to renovate not to mention the cost. We had a superior room which was clean but definitely showing its age with a lot of scuffs and marks everywhere.
I also could not believe how much branding there was on everything - pillows, sheets, cups, plates, towels etc - seems slightly mad and unnecessary.
The rooms are warm and you will be thankful for any cross breeze. In fact adding ceiling fans would fix this issue really easily. The beds are REALLY uncomfortable. They have almost no support and if the other person in the bed moves it is like a tsunami rolling through the bed. Other odd things are the small TV which cannot be seen (or rotated to be seen) from the couch, water jug not being filled, giant key ring and dinner....
I have never stayed anywhere where I have to pre-order dinner and have that done by 4:00 pm. Also asking for our dinner to be at 7:30 pm was far too late. The latest they would do this was 6:45 pm. We decided to order and when in our room we were then advised that as we were the only two guests dining that would we mind our meal as room service. No real issue.
That said we went to the lobby bar for a drink (the only people there on a Saturday night) and the staff were happy to serve our meal there. This was significantly better. The food itself was fine, a bit expensive for what it was.
The staff were quite friendly and very polite.
Overall the stay was fine but will choose elsewhere for our next visit.
This hotel is no different. The place is stuck in a time warp but I also know how difficult it would be to renovate not to mention the cost. We had a superior room which was clean but definitely showing its age with a lot of scuffs and marks everywhere.
I also could not believe how much branding there was on everything - pillows, sheets, cups, plates, towels etc - seems slightly mad and unnecessary.
The rooms are warm and you will be thankful for any cross breeze. In fact adding ceiling fans would fix this issue really easily. The beds are REALLY uncomfortable. They have almost no support and if the other person in the bed moves it is like a tsunami rolling through the bed. Other odd things are the small TV which cannot be seen (or rotated to be seen) from the couch, water jug not being filled, giant key ring and dinner....
I have never stayed anywhere where I have to pre-order dinner and have that done by 4:00 pm. Also asking for our dinner to be at 7:30 pm was far too late. The latest they would do this was 6:45 pm. We decided to order and when in our room we were then advised that as we were the only two guests dining that would we mind our meal as room service. No real issue.
That said we went to the lobby bar for a drink (the only people there on a Saturday night) and the staff were happy to serve our meal there. This was significantly better. The food itself was fine, a bit expensive for what it was.
The staff were quite friendly and very polite.
Overall the stay was fine but will choose elsewhere for our next visit.
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Date of stay: April 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Operation Manager, General Manager at South Pacific Resort Hotel
Responded 13 Jun 2024
Dear Guest, Greetings from the South Pacific Resort Hotel, Norfolk Island. Thankyou for taking the time to write a review of our hotel. We take into consideration all feedback provided by our guests. We hope you return to the Island for another visit in the future. Kindest regards, SPRH Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wow!
I made my book direct and from my initial phone call enquiry to check-out I could not help smiling inside.
The Staff went totally above what I expected. The hotel's rental cars were fully booked but they arranged a car with another company for me. So stress free!
The room was very comfortable and had a great view across the valley. Spectacular colours in the early mornings, and at Sunset. Continental Breakfast was included in room rate.
My only criticism is that I felt the Wi-Fi charges were too high for the data allowance.
I made my book direct and from my initial phone call enquiry to check-out I could not help smiling inside.
The Staff went totally above what I expected. The hotel's rental cars were fully booked but they arranged a car with another company for me. So stress free!
The room was very comfortable and had a great view across the valley. Spectacular colours in the early mornings, and at Sunset. Continental Breakfast was included in room rate.
My only criticism is that I felt the Wi-Fi charges were too high for the data allowance.
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Date of stay: August 2024Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Operation Manager, General Manager at South Pacific Resort Hotel
Responded 17 Sept 2024
Dearest Rex, Greetings from the South Pacific Resort Hotel, Norfolk Island 🌲 Thank you for your kind review. We are glad to hear you had a wonderful stay here at our hotel and enjoyed your time here on beautiful Norfolk Island. We take into consideration all feedback provided by our guests We hope to see you next time 😊 Kind regards, SPRH Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Recently stayed here as part of a Scenic tour.Our room (45) was large and had a double plus a single bed. I slept in the single which had no support and was bent like a banana. Our sheets were not changed in the 10 days we were there and towels replaced only if you leave them in shower.A couple of times we asked for clean towels at reception. My doona had yellow stains on it and pointed it out to staff after several days. (I suspect the cleaners aren't being thorough). No sign of vacuuming etc.
The food for breakfast is good and lots of variety. The cafe is only open for lunch. There is nowhere to eat or buy food at night.I feel if they insist on calling themselves a resort they should provide evening meals.Bar service is intermittent. Hot water often runs out during a shower so you need to hop and out and push the button again. Tea bags etc were not replenished unless asked for,same with shampoo. They provide body wash for shower that is so slippery it is dangerous.
The food for breakfast is good and lots of variety. The cafe is only open for lunch. There is nowhere to eat or buy food at night.I feel if they insist on calling themselves a resort they should provide evening meals.Bar service is intermittent. Hot water often runs out during a shower so you need to hop and out and push the button again. Tea bags etc were not replenished unless asked for,same with shampoo. They provide body wash for shower that is so slippery it is dangerous.
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Date of stay: May 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mei Hooper, General Manager at South Pacific Resort Hotel
Responded 15 Jun 2022
Hi Julene, Greetings from South Pacific Resort Hotel. Thank you for your feedback, we appreciate your comments and we take all by heart and do our best to improve our service. We value our guests comments and comfort so when you came and pointed out abut the Donna with stains(Rust), Leia went on to change it. As I mentioned on your checked in day that housekeeping is daily service except on Sundays and Public Holidays, Fresh towels are available at the reception when needed. and sheets are only to be change once a week. Our sincere apologies if yours wasn't change, Our housekeeping staff do their best to service rooms however, there are days that rooms are being missed to clean. This is taken into consideration and we will do our best to provide the service you all are expected. Have a lovely holiday in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This amazingly friendly hotel is situated quite close to the shopping precinct. They can hire you a cute little cube car, perfect for island exploration. The local tour companies will fix You up with tours , including a progressive dinner at 3 local homes. Make sure to spend freely on this island which is almost completely dependant on the tourist trade.
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Date of stay: January 2024Trip type: Travelled with friends
Room Tip: As electricity is produced locally there are no Airconditioners. Fans are provided in suites....
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Operation Manager, General Manager at South Pacific Resort Hotel
Responded 13 Jun 2024
Dear Margaret, Greetings from the South Pacific Resort Hotel, Norfolk Island. We are glad to hear that you enjoyed the service provided by our hotel. It sounds like you really immersed yourself in all that our little island has to offer. Thankyou for visiting us & hope to see you again in the future. Kind Regards, SPRH Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Via Scenic Tours we stayed at this resport for 7 days in March 2024
From start to finish the hotel was excellent The staff were attentive and most helpful Our room, although not new, was clean and well equipped, bed comfortable.
Breakfast and several dinners were very good, although we missed the unavailability of fresh fruit.
The location was a short walk from the shops. I have already verbally recommended this resort to my friends, also advocating Scenic as the best tour company.
From start to finish the hotel was excellent The staff were attentive and most helpful Our room, although not new, was clean and well equipped, bed comfortable.
Breakfast and several dinners were very good, although we missed the unavailability of fresh fruit.
The location was a short walk from the shops. I have already verbally recommended this resort to my friends, also advocating Scenic as the best tour company.
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Date of stay: March 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Swimming pool large and always clean, with good surroundings and lounges
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Operation Manager, General Manager at South Pacific Resort Hotel
Responded 13 Jun 2024
Dear Alan, Greetings from the South Pacific Resort Hotel, Norfolk Island. We are so glad to hear you enjoyed the amenities provided by our hotel as well as the staff service. The hotel is in a great spot if shopping is on your agenda during your visit to the island. Thankyou for your kind words & verbal recommendations of the hotel. Kindest regards, SPRH Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had no problems with the resort. The garden room was comfortable & clean although did get a bit hot when closed up but once the windows and both doors opened you would get a lovely breeze come through. Unfortunately, we caught a gastric bug that was going through the resort, and I thought management could've put in some procedures to help prevent spreading as 5 out of 7 in our group got sick at the end of our holiday...
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Date of stay: January 2025Trip type: Travelled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: The resort is in a very good position in town and you can walk to the shops. The Resort has a...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed at South Pacific Resort with a tour group, on a 7 night stay. Everything about this hotel was fabulous.
We were offered a fully cooked breakfast each day, which had plenty of options. Most nights, our group dined in the hotel restaurant, where we had a choice of 2 mains and 2 sweets. The trumpeter fish is to die for!!!!!
As well, the head chef was amazing.
The hotel staff were extremely friendly and helpful. A group of us hired a small car for one day at a cost of just $55. Incredible stuff. So easy to organise, as it was done thru the hotel. Then only $11 to fill at the end of the day.
Beautiful swimming pool and plenty of areas around the hotel to sit and chat.
The room was of an older style, but had heaps of room, was very clean and nice hot shower.
Very close to town, just a short walk.
Highly recommend this wonderful establishment.
We were offered a fully cooked breakfast each day, which had plenty of options. Most nights, our group dined in the hotel restaurant, where we had a choice of 2 mains and 2 sweets. The trumpeter fish is to die for!!!!!
As well, the head chef was amazing.
The hotel staff were extremely friendly and helpful. A group of us hired a small car for one day at a cost of just $55. Incredible stuff. So easy to organise, as it was done thru the hotel. Then only $11 to fill at the end of the day.
Beautiful swimming pool and plenty of areas around the hotel to sit and chat.
The room was of an older style, but had heaps of room, was very clean and nice hot shower.
Very close to town, just a short walk.
Highly recommend this wonderful establishment.
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Date of stay: November 2022Trip type: Travelled with friends
Room Tip: Hire a car thru this hotel, once you arrive.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My friend and I came to Norfolk Island as part of a group of Queensland Quota members to celebrate Norfolk Island Quota’s 45th anniversary. We stayed in the Eveleen suite and it was spacious, very comfortable and spotlessly clean. Staff were extremely friendly and helpful. The resort is in a great position within walking distance to the town, although I would advise hiring a car as Norfolk Island is so much more than just the town.
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Date of stay: August 2024Trip type: Travelled with friends
Room Tip: Pay the extra money for the Eveleen suite or the penthouse as these are very spacious.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Operation Manager, General Manager at South Pacific Resort Hotel
Responded 20 Aug 2024
Dearest "Tarla", Greetings from the South Pacific Resort Hotel, Norfolk Island 🌲 Thank you for your kind review. We are glad to hear you had a wonderful stay here at our hotel and enjoyed your time here on beautiful Norfolk Island. See you next time! 😊 Kind regards, SPRH Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff where so helpful and always friendly nothing was a problem.
Great location being only a few minutes walk to the town centre, clubs restaurants and coffee shops.
Continental breakfast was included but you can also order a fully cooked a la cart in the restaurant. Did not have any other meals in house as there were so many other options on the island we wanted to try.
Rooms were clean and tidy, serviced each day apart from Sundays and public holidays.
Beautiful out door pool area and function centre with great views of the town and mountains.
We were totally satisfied with the style of accommodation and service offered.
Great location being only a few minutes walk to the town centre, clubs restaurants and coffee shops.
Continental breakfast was included but you can also order a fully cooked a la cart in the restaurant. Did not have any other meals in house as there were so many other options on the island we wanted to try.
Rooms were clean and tidy, serviced each day apart from Sundays and public holidays.
Beautiful out door pool area and function centre with great views of the town and mountains.
We were totally satisfied with the style of accommodation and service offered.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed in October, once we arrived we were told could not use pool due to COVID, restaurant hardly open and when it was basic meals were expensive, had to pay for wifi that we could only access in foyer, then it wasn’t that great. Rooms very basic and old, even what they classed as gardens rooms, gardens were not nice. When I did email the manager with my complaints was told if I wanted something nicer should have stayed elsewhere. Not a good experience really don’t think it’s 3.5 star resort
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Date of stay: October 2021
Value
Sleep Quality
Room Tip: Other nicer resorts
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
All rooms are ground floor and our room did not have a bath just a shower. Hope this is helpful.
Ni free WiFi - it is available at a charge
Do you mean specifically at this hotel ? We only ate here once and I don't remember it being particularly expensive. The restaurants on Norfolk are generally quite reasonably priced in my opinion and the food is of a very high quality. It's still an undiscovered gem in the pacific and I'm surprised more people don't know about it. There are quite a few restaurants an easy walk from the South Pacific Resort hotel.
We stayed last christmas and really enjoyed ourselves. Such a relaxed holiday.
"The resort is in a very good position in town and you can walk to the shops. The Resort has a coffee shop and a large pool area."Read full review
"Pay the extra money for the Eveleen suite or the penthouse as these are very spacious."Read full review
"They have in-room water heater controls. I'd never seen that before & had to read the 'Welcome' note to see how to operate it! (easy)"Read full review
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PRICE RANGE
$207 - $259 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
south pacific hotel burnt pine
LOCATION
AustraliaNorfolk IslandBurnt Pine
NUMBER OF ROOMS
65
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingSOUTH PACIFIC RESORT HOTEL | UPDATED 2025 Reviews & Price Comparison (Burnt Pine, Australia) - Tripadvisor
Frequently Asked Questions about South Pacific Resort Hotel
Which popular attractions are close to South Pacific Resort Hotel?
Nearby attractions include The Local Art Gallery (0.3 km), Reflections of Norfolk Island (0.00 km), and Craig's Knitwear (0.5 km).
What are some of the property amenities at South Pacific Resort Hotel?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at South Pacific Resort Hotel?
Top room amenities include a flat screen TV, a refrigerator, and blackout curtains.
What food & drink options are available at South Pacific Resort Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at South Pacific Resort Hotel?
Yes, free parking is available to guests.
What are some restaurants close to South Pacific Resort Hotel?
Conveniently located restaurants include The Olive Cafe, Golden Orb Cafe, and Cafe Tempo.
Are there opportunities to exercise at South Pacific Resort Hotel?
Yes, guests have access to a pool during their stay.
Is South Pacific Resort Hotel located near the city centre?
Yes, it is 0.6 km away from the centre of Norfolk Island.
Does South Pacific Resort Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to South Pacific Resort Hotel?
Many travellers enjoy visiting Kingston and Arthur's Vale Historic Area (2.6 km), Pitcairn Settlers Village (1.2 km), and The Salthouse Kingston (2.9 km).
Is South Pacific Resort Hotel accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.