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All reviewscinnamon bunsdcu centerfront deskwalking distanceoff the highwayturkey sausagebed and pillowspancake machinefew machinesroom was cleanhousekeeping managerfree breakfast isthe location is perfectright next doormini fridgethe entire staffan upgrade
Location is Central to Worcester area including downtown, hospitals and Lake Quinsigamond
Near Shrewsbury Street restaurants
Decent breakfast of predictable
Immediate area is not walkable to anythingMore
Response from Peter D, General Manager at Holiday Inn Express Worcester DowntownResponded 2 weeks ago
Thank you for writing about the hotel. Our location is very convenient and within walking distance of the DCU Center, The Palladium Theater as well as a number of restaurants including The 99s which is behind us - as is Starbuck's. We will keep the...More
This was a very pleasant surprise - from check in to departure: the front desk staff was friendly and efficient, the room very clean with a large flat screen HDTV and high speed password protected WiFi. The best part was the included American Breakfast served...More
Response from Peter D, General Manager at Holiday Inn Express Worcester DowntownResponded 21 April 2018
Thank you for your comments about your visit - you touched upon everything that makes our hotel great and not bad for a "pleasant surprise." Noting what you wrote about breakfast we will be rolling out an improved breakfast in the summer - more fresh...More
Great hotel. Great restaurant next door called the ninety niner. There are NO microwaves in the rooms but the hotel staff had one delivered before I could get settled in and out the door to the DCU Center. Great Hot breakfast on the 2nd floor...More
Response from Peter D, General Manager at Holiday Inn Express Worcester DowntownResponded 3 weeks ago
Thank you for your review of the hotel and for your promise to return - we will be sure to keep everything in order for you - glad you enjoyed breakfast - we love those cinnamon rolls too. We will share your comments with everyone...More
This Express has to be one of the best we have stayed at. From check in to check out this staff goes above and beyond in customer service. From the great front desk staff of Claribel and Tim to the nice touch of having snacks...More
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Response from Peter D, General Manager at Holiday Inn Express Worcester DowntownResponded 4 weeks ago
Thank you for your words of appreciation and recognition for the work we do. All of us are thankful that you enjoyed our welcome station featuring water and snacks - it's our way of helping our guests refresh themselves after traveling to Worcester. That this...More
Spent a night here recently and found the property to be clean, the staff nice, and the rates competitive for the area.
The property is older, as others have mentioned, but well maintained. Location is great with many restaurants nearby. Walking distance to The Palladium...More
Response from Peter D, General Manager at Holiday Inn Express Worcester DowntownResponded 7 May 2018
Thanks for writing about your experience and we appreciate the detail of your comments. We always need to know those items which need to be improved.
We are glad that you found our staff friendly and our hotel clean. Our complimentary breakfast buffet is extensive...More