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Homewood Suites by Hilton Worcester

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Traveller (24)
Room & Suite (31)
Dining (4)
About
Location
Cleanliness
Service
Value
Our hotel is located in the heart of downtown Worcester, two blocks from the DCU Center, within walking distance to all the great restaurants along Shrewsbury Street (Restaurant Row), across the rotary is the train station and the historic Union Station. Enjoy a spacious studio or one bedroom suite with free Wi-Fi, HD TV's, ceiling fan, pull out sofa, and a kitchen. We offer a full hot breakfast daily and complimentary evening social Monday - Thursday. Additional amenities include an indoor heated salt water pool, patio with plenty of seating, state of the art fitness center and business center.
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Property amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Self-Serve Laundry
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Kitchenette
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Hidden Gems
Great View
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
Location
Full view
87Good for walkers
Grade: 87 out of 100
29Restaurantswithin 0.5 km
7Attractionswithin 0.5 km
Reviews & more
182Reviews
66Photos
1Q+A
10Room tips
Traveller rating
  • 143
  • 25
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  • 6
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  • English
Popular mentions
The room had a full kitchen with all utilities. The bedroom was especially nice. All the staff were friendly and accessible. One staff in particular, Rasheeda in the kitchen, was amazing. I met her during the Monday evening reception which I thoroughly enjoyed. Rasheeda was
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Response from Companion29709026260, General Manager at Homewood Suites by Hilton Worcester
Responded 3 days ago
Dear Terri, Thank you for staying at our hotel while in Worcester. We truly appreciate your business and feedback. We are happy that we made you feel home away from home. We look forward to seeing you again soon. Happy New Year, Assaad Andrew Hallak General Manager
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+7
Hotel's Favourite
We stayed in a one bedroom suite over Thanksgiving. The suite was wonderful with a full kitchen, pull-out couch, separate bedroom with king bed and large bathroom divided up so the sink was outside of the actual bathroom with the shower/toilet. We had 2 large screen TV’s, great
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Response from Companion29709026260, General Manager at Homewood Suites by Hilton Worcester
Responded 3 weeks ago
Thank you for the business. We truly appreciate your time and feedback. Thank you as well for the lovely compliments and kind words. However, I am very sorry for the inconvenience with the towels incident. I am very happy to see that the manager has made it right. In our business mistakes do happen, however how we respond to our mistakes through excellent guest service and guest satisfaction is our ultimate goal for success. We hope we made you feel home away from home. We hope to see you again soon. Happy Holiday Season, Assaad Andrew Hallak General Manager
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We were in the city for the Cirque Du Soleil show at the DCU Center. What a great stay, amazing room, great amenities, and a very accommodating staff. Also liked the 24/7 snack purchase area & free coffee/tea! We will definitely be back!
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Review collected in partnership with Homewood Suites by Hilton
Response from Companion29709026260, General Manager at Homewood Suites by Hilton Worcester
Responded 1 week ago
Dear Guest, Thank you for staying at our hotel. We truly appreciate your business and your time filling the survey. We are glad that you felt at home. We hope you will visit us again soon. Happy New Year, Assaad Andrew Hallak General Manager
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The property is located in the heart of the city near restaurants and across from Union Station. The property is lovely and clean, and the staff is very helpful! The rooms are nicely furnished and quiet. This was a business trip; however, this location would be great for a
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Response from Companion29709026260, General Manager at Homewood Suites by Hilton Worcester
Responded 3 weeks ago
Thank you for the business. We truly appreciate your time and feedback. Thank you as well for the lovely compliments and kind words. We hope we made you feel home away from home. We hope to see you again soon. Happy Holiday Season, Assaad Andrew Hallak General Manager
Read more
Staff is beyond rude and needs to be trained on how to create people. Disrespectful and ignorant and not avaialble. Does not help or answer questions. gives rude looks when you are waiting,Would not stay here just because of that...
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Review collected in partnership with Homewood Suites by Hilton
Response from Companion29709026260, General Manager at Homewood Suites by Hilton Worcester
Responded 13 Dec 2018
Dear Nicole, Thank you for taking the time to write us about your recent experience at our Homewood Suites by Hilton hotel. We truly appreciate your time and feedback. It is only through feedback such as yours that we are able to improve our guest service and guest satisfaction. I am terribly sorry for the inconvenience that we have caused you by the front desk service. We have no excuses to offer except our sincere apology. I assure you that this incident is not the normal at our hotel, as you can see from our reviews. We are a better hotel, than what you have experienced. Please forgive us for this mishap. As we all know in the hotel business things could go wrong on any given moment. Our main concern is how do our staff handles guest incidents? We start with the Friendly Culture; we train them to be cordial, empathetic, apologetic, service oriented and to ensure the guest a pleasant stay? In this instance, we failed. I assure that we will be sharing this incident with our staff and management to avoid similar incidents in the future, also to use it as a training tool. We hope to see you again soon, so we may continue to provide you with great service and complete satisfaction. We take pride by being among the top 10% percent in guest service and guest loyalty. Please feel free to call me directly at your convenience, to discuss this further and to make it up to you. We hope you can give us another chance, to show you our true guest service. I would love to handle your future reservations personally. Best Regards, Assaad Andrew Hallak General Manager
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Photo provided by managementHomewood Suites by Hilton Worcester
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Do you have a shuttle service to the train station
Train station is across the street...one minute walk...
0 votes
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"Do not expect any extra help from the staff. They stay within their box pretty much. :("
"Higher Floor for better view"
"I was sorry we took a ground level room because we had to keep the shades to a very large window drawn."
"Love the Urban Suite"
"There is a dog floor so avoid booking there if you are not up for a dog friendly zone."
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PRICE RANGE
US$158 - US$222 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMassachusettsWorcester
NUMBER OF ROOMS
118
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