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Courtyard by Marriott Boston Dedham/Westwood

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About
Location
Cleanliness
Service
Value
Property amenities
Pool
Free Parking
Wheelchair Access
Restaurant
Public Wifi
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Non-Smoking Hotel
Indoor pool
Breakfast Available
Bar/Lounge
Free High Speed Internet (WiFi)
Dry Cleaning
Meeting Rooms
Hot Tub
Outdoor pool
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Refrigerator in room
Accessible rooms
Good to know
HOTEL STYLE
Mid-range
HOTEL CLASS
Hotel links
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Location
Full view
38Car recommended
Grade: 38 out of 100
10Restaurantswithin 0.5 km
0Attractionswithin 0.5 km
Contact
64 University Ave, Westwood, MA 02090-2176
Getting there
Logan Intl Airport21 km
Theodore Francis Airport59 km
Route 128/University Park Station2 min
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Reviews & more
29Reviews
86Photos
1Q+A
6Room tips
Traveller rating
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  • 9
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  • 3
  • 1
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I am a Marriot rewards member and the majority of my stays at Marriot properties have been excellent. This one was severely lacking. I got to the hotel later in the evening on a Friday night. I had driven 2 hours after a full day of work and I was tired. During the check-in p
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+10
We stayed 2 nights from October 24 to 26. We were in the 2nd floor. The room was very spacious and quiet. The bed was very comfortable - enjoyed sleeping there after full days waiking in Boston. The hotel looked fairly new so everything was clean. The hotel is located right
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When we went to check in, the hotel had no record of our reservation. We were checking in about an hour before having to leave on a shuttle for a wedding.
They checked both of our names, and also our reservation id number. Nothing was found. We were told that there was nothing t
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Response from arianamitchell120, General Manager at Courtyard by Marriott Boston Dedham/Westwood
Responded 11 Oct 2018
Dear Megan C, Thank you for taking the time to share feedback from your stay at the Courtyard Boston Dedham/Westwood. I apologize that we were unable to find your original reservation. Your reservation was booked through a third party and they transmitted your information incorrectly to our system which resulted in us being unable to find your reservation under your name. Unfortunately, when you book through a third party the confirmation number that they provide to you is not the same as our confirmation number and therefore we are unable to use that number to locate your reservation. It took multiple attempts at contacting the third party that your reservation was booked through for me to find the reservation after your stay in order to rectify the situation for the same reasons as above. I understand how frustrating this must have been for you and I apologize that the team was not more accommodating while trying to find your reservation. We have shared your experience with the team in order to ensure that this was an isolated service issue that is corrected moving forward. Sincerely, Ariana Mitchell General Manager
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1. I chose this hotel because it is near AMTRAK. First of all, the clerk told me on the phone that it is "across the street". Well, it is, but you first must walk through the big hotel parking lot, then down a grassy embankment (with luggage), then across a street, then through t
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Response from arianamitchell120, General Manager at Courtyard by Marriott Boston Dedham/Westwood
Responded 5 Oct 2018
Dear BillieUSA, Thank you for taking the time to provide feedback from your recent stay at the Courtyard Boston Dedham/Westwood. We strive to deliver exceptional hotel experiences during your travels and unfortunately, it appears that we fell short of our goal during your stay. Please accept my sincere apology on behalf of my team for any misunderstandings regarding the Amtrak Station. The route that you described is the shortcut version which typically takes 2-4 minutes. The other option is to walk along the sidewalks from the hotel down University Avenue towards the station. The only entrance to the station is via the parking garage so either way you would have to still go through the garage to access the station. This route typically takes approximately 5-6 minutes to walk to the station. The Courtyard brand as a whole typically does not offer complimentary coffee as we offer Starbucks Coffee via The Bistro. There are coffee makers in all of our guest rooms which is the only source of complimentary coffee in the hotel. I am very glad to hear that you found the hotel to be clean and comfortable and I invite you to give us another opportunity to host you in the future to see why so many other guests enjoy our hotel. Sincerely, Ariana Mitchell General Manager
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Stayed 3 nights. This property is located directly next to a commuter train station. We took the train into downtown Boston everyday for sightseeing. The name of the station is "Route 128" and the name of the route is "Providence/Stoughton". Note that as it is a commuter line
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Photo provided by managementCourtyard by Marriott Boston Dedham/Westwood
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Photo provided by managementCourtyard by Marriott Boston Dedham/Westwood
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1234569
Does this Courtyard have rooms that connect (from inside the rooms) to another room?
I believe they do.
0 votes
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"No safe in rooms"
"I always like higher floors usually quieter"
"Avoid rooms by elevators as the beeping is loud. Very impressed with accessible rooms (for wheelchairs and hard of hearing)."
"Family Rooms sleep 5 have 2 queen beds and full size sofa bed. Room and bathroom are and have a microwave and small fridge."
"Many rooms within 50-100 yards of the train tracks- be sure to get the other side"
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PRICE RANGE
US$109 - US$241 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMassachusettsWestwood
NUMBER OF ROOMS
130
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